Welcome to the North American Subaru Impreza Owners Club Friday July 3, 2015
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Reviews > Dealership Reviews

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 03-28-2008, 09:18 AM   #26
gslben
Scooby Specialist
Member Sales Rating: (21)
 
Member#: 106753
Join Date: Feb 2006
Chapter/Region: NESIC
Vehicle:
2005 STi OBP

Default

They just good-willed my new struts at 62000 mi for what it's worth.

Then they gave me a 2400 estimate to replace the brake pads. lol
* Registered users of the site do not see these ads.
gslben is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 03-28-2008, 06:49 PM   #27
SickAW02
Scooby Newbie
Member Sales Rating: (13)
 
Member#: 96041
Join Date: Sep 2005
Chapter/Region: NESIC
Vehicle:
2015 WRB STi

Default

12345

Last edited by SickAW02; 05-06-2008 at 07:10 AM.
SickAW02 is offline   Reply With Quote
Old 04-01-2008, 09:03 PM   #28
SickAW02
Scooby Newbie
Member Sales Rating: (13)
 
Member#: 96041
Join Date: Sep 2005
Chapter/Region: NESIC
Vehicle:
2015 WRB STi

Default

12345

Last edited by SickAW02; 05-06-2008 at 07:10 AM.
SickAW02 is offline   Reply With Quote
Old 04-04-2008, 08:28 AM   #29
goingfor400HP
Scooby Specialist
Member Sales Rating: (9)
 
Member#: 37375
Join Date: May 2003
Chapter/Region: NESIC
Location: Methuen, MASS
Vehicle:
2002 WRX
Silver

Default

Dude, your STI had like 1500 miles when you traded it in. I remember driving it to the dealership and we were worried about turning over the next hundred miles (again, I think it was 1400 or 1500)

I guess I will avoid them also, I will take my car to either Patrick or I may give Ocean a try.
goingfor400HP is offline   Reply With Quote
Old 05-06-2008, 07:32 AM   #30
SickAW02
Scooby Newbie
Member Sales Rating: (13)
 
Member#: 96041
Join Date: Sep 2005
Chapter/Region: NESIC
Vehicle:
2015 WRB STi

Thumbs up From Bad to very Good

I was told by Aaron if i were to get a good deal that i had to write something good and take away my previous post which i absolutly tore them up, hence my 12345 in like 4 threads... Bottom line just bought a brand new 2010 Forester XT from Exeter Subaru and i'll never go back to singer.

Moderators if you read this can you delete where i put from bad to very good. I would not recommend this dealership to anyone.

Last edited by SickAW02; 03-11-2010 at 12:13 PM.
SickAW02 is offline   Reply With Quote
Old 07-25-2008, 09:00 PM   #31
ArtOfRuin
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 172861
Join Date: Feb 2008
Chapter/Region: NESIC
Location: Methuen, Taxachusetts
Vehicle:
1998 Impreza 2.2 5MT
Arrest-Me Red

Default

My friend had a bad experience with Singer Subaru. He found a GC 2.5RS four-door with slushbox for his wife on vehix.com. I went up there with him and his father-in-law on Wednesday to check out the car. At first, the salesman said, "This car isn't for sale." When they said it was listed on vehix.com, the salesman said, "Oh, it is?" We showed him the listing (which said to ask for the price) and went in to get the price... and didn't come back. We waited 45 minutes and even asked for him a couple of times, but he was AWOL. We left shortly afterwards.
ArtOfRuin is offline   Reply With Quote
Old 08-04-2008, 04:08 PM   #32
4npwrx
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 55092
Join Date: Feb 2004
Location: east kingston
Vehicle:
2002 wrx
white

Default

i purchased my legacy from singer, only because they had the one i wanted. since then i had referred NUMEROUSE people to them. they made 8 sales off my referrals all of wich mentioned my name. all were told id be taken care of.
NOTHING!!! finally after i emailed the owner they gave me two $50.00 gas cards to mobile (the most expensive gas around). take a look at exeter subaru's referral program, $500.00 per sale. i wasnt looking for two grand but come on 100 in gas?
4npwrx is offline   Reply With Quote
Old 11-20-2008, 09:30 PM   #33
BL293
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 194881
Join Date: Nov 2008
Location: Salem NH
Vehicle:
2008 Outback
Blue

Exclamation Singer Subaru=All lies

I was lied to numerous times during my Dealing with them. Unfortunatly I did buy a car there, and I guess I am stuck going there for the mean time ( I got a used Subaru) I will however look elsewhere when I am ready to get a new car. and will use this as a learning experience.
BL293 is offline   Reply With Quote
Old 11-21-2008, 03:45 AM   #34
25rsti
Scooby Guru
Member Sales Rating: (124)
 
Member#: 166324
Join Date: Dec 2007
Chapter/Region: NESIC
Location: BLOD in BLOD out
Vehicle:
3 turbos &n NA
@DBlockSTi

Default

im usually there on a regular basis, from buying parts for the swap, getting my car worked on, just asking questions or just hanging out. Dave in parts is the man, Joe's cool. Theres alot of good faces there. Cool atmosphere laid back, plus the new secretary issoooo HOT
25rsti is offline   Reply With Quote
Old 11-21-2008, 06:06 PM   #35
I8UR911
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 177107
Join Date: Apr 2008
Chapter/Region: NESIC
Location: New Hampshire
Vehicle:
06 STI
UGM

Default

Quote:
Originally Posted by BL293 View Post
I was lied to numerous times during my Dealing with them. Unfortunatly I did buy a car there, and I guess I am stuck going there for the mean time ( I got a used Subaru) I will however look elsewhere when I am ready to get a new car. and will use this as a learning experience.
?????????.........not sure I understand why someone would buy a car after being lied to numerous times. Next time try out Exeter Subaru......real good people there IMHO.
I8UR911 is offline   Reply With Quote
Old 11-21-2008, 06:11 PM   #36
BL293
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 194881
Join Date: Nov 2008
Location: Salem NH
Vehicle:
2008 Outback
Blue

Default

Quote:
Originally Posted by I8UR911 View Post
?????????.........not sure I understand why someone would buy a car after being lied to numerous times. Next time try out Exeter Subaru......real good people there IMHO.

The Lies were after I bought the car. Things that were supposed to be included in the sale. I got the Standard "We Owe" Slip and I am still waiting for some of the We owe things 2 weeks later
BL293 is offline   Reply With Quote
Old 04-12-2009, 10:24 AM   #37
noreaster
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 208345
Join Date: Apr 2009
Default

Well, HI!

I found this thread by mistake searching for something else in google and read it with interest only to be horrified that this behavior has been going on for so long that the pronouns for the sales amnager has changed! Mr. Singer can defend the dealership all he wants but but the fact that the EXACT SAME ABUSIVE BEHAVIOR is performed by his sales and amnagemnt staff THREE YEARS after the initial postings gives little credit to his defence.

I had always heard good things about Singer so I went in and was looking at an '09 Forester and all was well. I came and went a few times and they were very helpfull and I drove a bunch of cars and we talked about all kinds of things and we had a great time driving cars and talking about things and I went home. I was undesided and that was OK by them. Well, I made up my mind. I stopped in and they kept me there for over three hours "negotiating" and by that I meen using every dirty trick that I have ever heard of car salesmen using and all kinds of tactics that are used to extract information from criminals and enemy spies, trying to get me to buy the car for more money than it was worth. In one instance the value of my trade shot up from a thousand dollars less than it was worth to six hundred dollars MORE than it was worth. That's OK though, while the left hand was doing that the right hand was changeing the "sale price" numbers so I was losing even more. In the end I just agreed so they would let me leave (long after closing) with the understanding that my wife would have to approve the deal. Needless to say, after a bit of food, water and some sleep it was clear that the deal was crap and she said no way! Hell, I wanted the car so I gave it another run the next morning. No go. I called up the salesman who refused to take my call and after I asked to be connected to his voice mail I left him a message letting him know there would be no deal. I thought that we would "part as friends" like the sales manager said, but that was not to be the case.

They called me the next day. The salesman started to argue with me about the situation.. I told him that it didn't matter what he said or what I wanted, the wife said no and that was the end of it. So he started yelling at me.Then, the sales manager is yelling in the back gound telling the salesman what to yell at me about. The manager was calling me names and cursing. This went on for a good ten minuits untill they hung up on me. I never got my deposite back, like they said would happen and we are not "friends" like they said we would be. I hate car salesmen more than ever and trust them less than ever since these guys were suppsedly the best around. Funny thing is that we weren't that far off on price and I didn't have my heart set on that particular car and if they had acted like profesionals instead of toddlers they STILL would have sold a car to me. As it is Iwouldn't buy so much as a quart of oil there and will probably not wind up buying a Subaru at all. Nice job fellas! The guys at the Toyota store say "Hi".
noreaster is offline   Reply With Quote
Old 05-05-2009, 09:17 AM   #38
DZZY08REX
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 210535
Join Date: May 2009
Location: New England
Vehicle:
2008 WRX 4-Door
Rally Blue!

Thumbs up They're good guys.

I bought my WRX at Singer. Everything is in perfect condition, I was able to talk them down about $3000 on the price, and they were nothing but prompt and helpful. I almost walked away from the sale because they wouldn't go low enough for me, but they caved.

Just took it in for an oil change, and the service guys are great. Really friendly and helpful guys...

They did a great job, and I'm a happy Subie owner

When it comes to successfully buying a car, it's all about how YOU handle and control the situation, not how the salesman does. But that's just my opinion...
DZZY08REX is offline   Reply With Quote
Old 09-07-2009, 09:01 PM   #39
kc1ih
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 188155
Join Date: Aug 2008
Chapter/Region: NESIC
Location: Lake Wobegone, NH
Vehicle:
2008 Imp 2.5i Wagon
Red

Default

They were great at doing warranty service, took care of a few problems on my schedule, not theirs. However, their prices for service you pay for can be quite a bit high, they charged me $189 to change four standard (copper) spark plugs. That was thirteen dollars for each plug and the rest was labor.
kc1ih is offline   Reply With Quote
Old 09-24-2009, 03:38 PM   #40
Crazystars
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 224680
Join Date: Sep 2009
Chapter/Region: AKIC
Location: USA
Vehicle:
Craz
Crazystars

Default Singer Subaru Plaistow NH

No fair Title changed by behind the scenes UB40 fan Moderator

Was: Spoons player to be new UB40 singer.
Might have just been a merge with an older thread though

Actually I think the title is technically wrong now, but in any case is a spoons player and a man with a name like a sanitary towel a step forward?
Crazystars is offline   Reply With Quote
Old 09-27-2009, 04:03 PM   #41
kc1ih
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 188155
Join Date: Aug 2008
Chapter/Region: NESIC
Location: Lake Wobegone, NH
Vehicle:
2008 Imp 2.5i Wagon
Red

Default

Quote:
Originally Posted by Crazystars View Post
No fair Title changed by behind the scenes UB40 fan Moderator

Was: Spoons player to be new UB40 singer.
Might have just been a merge with an older thread though

Actually I think the title is technically wrong now, but in any case is a spoons player and a man with a name like a sanitary towel a step forward?
Huh? In English, please!
kc1ih is offline   Reply With Quote
Old 09-28-2009, 10:23 PM   #42
american car man
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 225174
Join Date: Sep 2009
Default

Quote:
Originally Posted by kc1ih View Post
They were great at doing warranty service, took care of a few problems on my schedule, not theirs. However, their prices for service you pay for can be quite a bit high, they charged me $189 to change four standard (copper) spark plugs. That was thirteen dollars for each plug and the rest was labor.
didn't you ask first what it would cost? do u think they could of offerd you better platinum plugs. not even sure why you would even need to change plugs on a car a year old, normally plugs will last 50,000 miles (platinum)
so it took them over an hour to install plugs??? most engines can be removed in that time...
american car man is offline   Reply With Quote
Old 12-16-2009, 06:01 PM   #43
STI tom
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 232687
Join Date: Dec 2009
News

Quote:
Originally Posted by noreaster View Post
Well, HI!

I found this thread by mistake searching for something else in google and read it with interest only to be horrified that this behavior has been going on for so long that the pronouns for the sales amnager has changed! Mr. Singer can defend the dealership all he wants but but the fact that the EXACT SAME ABUSIVE BEHAVIOR is performed by his sales and amnagemnt staff THREE YEARS after the initial postings gives little credit to his defence.

I had always heard good things about Singer so I went in and was looking at an '09 Forester and all was well. I came and went a few times and they were very helpfull and I drove a bunch of cars and we talked about all kinds of things and we had a great time driving cars and talking about things and I went home. I was undesided and that was OK by them. Well, I made up my mind. I stopped in and they kept me there for over three hours "negotiating" and by that I meen using every dirty trick that I have ever heard of car salesmen using and all kinds of tactics that are used to extract information from criminals and enemy spies, trying to get me to buy the car for more money than it was worth. In one instance the value of my trade shot up from a thousand dollars less than it was worth to six hundred dollars MORE than it was worth. That's OK though, while the left hand was doing that the right hand was changeing the "sale price" numbers so I was losing even more. In the end I just agreed so they would let me leave (long after closing) with the understanding that my wife would have to approve the deal. Needless to say, after a bit of food, water and some sleep it was clear that the deal was crap and she said no way! Hell, I wanted the car so I gave it another run the next morning. No go. I called up the salesman who refused to take my call and after I asked to be connected to his voice mail I left him a message letting him know there would be no deal. I thought that we would "part as friends" like the sales manager said, but that was not to be the case.

They called me the next day. The salesman started to argue with me about the situation.. I told him that it didn't matter what he said or what I wanted, the wife said no and that was the end of it. So he started yelling at me.Then, the sales manager is yelling in the back gound telling the salesman what to yell at me about. The manager was calling me names and cursing. This went on for a good ten minuits untill they hung up on me. I never got my deposite back, like they said would happen and we are not "friends" like they said we would be. I hate car salesmen more than ever and trust them less than ever since these guys were suppsedly the best around. Funny thing is that we weren't that far off on price and I didn't have my heart set on that particular car and if they had acted like profesionals instead of toddlers they STILL would have sold a car to me. As it is Iwouldn't buy so much as a quart of oil there and will probably not wind up buying a Subaru at all. Nice job fellas! The guys at the Toyota store say "Hi".


User Rating: 1 out of 5 stars by Katie L

BUYER BEWARE!!!
When I awoke this morning I had the anticipation of writing this review with a positive customer experience. However that drastically changed when I arrived to the dealership after work to finalize the deal I had ironed out through several emails with their sales manager Joe.
We had gone back and forth with emails over the past few days and I had given him my monthly limit which was $270 as well as accurate trade information and once we agreed upon a monthly payment. I had my own financing I advised him of my rate 5.25 and the term 66 months. I was told by Joe ‚€œI can probably get you around $280 for 66 months, Tribeca will be done Monday. I just need to drive your trade make sure it is okay. I don't expect it to be perfect‚€Ě I then responded ‚€œI could go up to $280 if the Tribeca had the rear entertainment‚€Ě and Joe responded with ‚€œThat should be okay They are installing that part right now. I will email you when they are done.‚€Ě
Of course Joe was not present when I arrived there and I dealt with a very nice sales rep. Who went back and forth with the owner and the emails Joe and I had. Well of course the sales rep comes back with a number $3,000 more than what I was quoted After 20 mins of waiting with mu infant son in my lap fussy as ever. I immediately advised him to review the emails and call Joe. After about another 15 min he comes out again with a slightly lower number advising this was the best they could do. I advised him that it is not what I was promised and told him that it was very misleading. Immediately the Tyrant of an owner comes out and blasts me for telling the sales rep that their misleading. (Now im still holding my infant son and this barbaric is trying to convince me by speaking extremely aggressive to me that they are not misleading and he could say that on his own kids life as well as my child‚€™s. (whoa leave my kid out of this ) he is still practically yelling at me and barking his dealership is not a bait and switch‚€¶‚€¶ (hmmmm this is the owner???) I can tell you one thing customer comes first is not their motto.. So the arguing over what the email says continues and the owner walks away after I point out to him the exact words in the email. He goes into his office and comes out again apologizes and says someone earlier that day accused him of bait and switch. (No surprise there, if this is how their dealing with other potential customers.) Mind you the couple next to me has just left because they were also quota one price and a completely different one upon arrival. So after the apology the owner goes back into his office and after a few minutes comes out again with $290 for 72 and no rear ent. package. No where near what the sales manager quoted me. I advised him again of what was quoted to me and he started speaking aggressively again. After this I decided I had had enough of his bullying and decided to leave advising them I would be posting my experience. On my way home the person who had looked at my car for the trade in value failed to latch the hood so that flew up on me and had I not been able to pull right over it could‚€™ve ended disastrous for myself and infant. Being a business owner myself I can assure you I have never acted or behaved this way with a customer especially if the person I hired quoted a customer a particular price. Myself I would do the admirable thing and honor that. Good luck to all you readers out there. ‚€“Katie-NH
someone isn't so happy I see..
STI tom is offline   Reply With Quote
Old 12-16-2009, 07:04 PM   #44
STI tom
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 232687
Join Date: Dec 2009
Default

long list of complaints!

on another board>>> TOPIC Subaru Extra-S 75w90. This is supposedly OEM oil

speeddr7
06-20-2007, 07:17 PM
my dealer (Singer Subaru) didnt know anything about this. Seriously morons and very mod unfriendly, just incase anyone want to go there.
I want to get this stuff as well.
Hey unclemat it says you will be in MA soon. Got some extra for me?
STI tom is offline   Reply With Quote
Old 12-16-2009, 07:44 PM   #45
Traumahead87
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 164243
Join Date: Nov 2007
Chapter/Region: NESIC
Location: massachusetts
Vehicle:
09 WRX
Blue

Default

my uncle lives right near singer he has the same horror stories u guys are talking about, i got my rex at manchester subaru it was an excellent experience , talk to gary hes very knowledgeable and will tell u up front if he can get u wat u want, glad i didnt even bother to step foot in singer the manager sounds like a maniac
Traumahead87 is offline   Reply With Quote
Old 12-16-2009, 07:51 PM   #46
25rsti
Scooby Guru
Member Sales Rating: (124)
 
Member#: 166324
Join Date: Dec 2007
Chapter/Region: NESIC
Location: BLOD in BLOD out
Vehicle:
3 turbos &n NA
@DBlockSTi

Default

this thread is full of crazy may i say ...oh yea, whenever i go there i get free popcorn
25rsti is offline   Reply With Quote
Old 01-05-2010, 07:15 PM   #47
STI tom
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 232687
Join Date: Dec 2009
Default

they give you free popcorn so you'll get thirsty and buy a can of coke from them for $1.25
STI tom is offline   Reply With Quote
Old 01-05-2010, 07:20 PM   #48
STI tom
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 232687
Join Date: Dec 2009
Default

another unhappy customer you wonder why sales are down so much

bl293
6/14/2009 9:26:43 PM

Customer Service:
Quality of Work:
Friendliness:
Overall Experience:
Price:
Overall Score: 2.6


Review OptionsWrite a Review
Report This Review
Respond to this Review
Send to a Friend
Add to My PowerList
Print this Review

Reason for Visit: Service

I recommend this dealer: No

My Review of Singer Subaru:
When Car was sold to me I was told "Free Inspection Stickers for as long as you own your car" however they fail to tell you that you must leave the "free Advertising plates and stickers" on the vehicle or no free sticker. a common case of the Bait and switch type scenearo.
Will I return there for another car? absolutely not!

Last edited by STI tom; 01-05-2010 at 07:21 PM. Reason: none
STI tom is offline   Reply With Quote
Old 01-05-2010, 07:45 PM   #49
STI tom
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 232687
Join Date: Dec 2009
Default

I like this ad of theres...
VIN Number:JF1GF4355XH803142Stock Number:10117AExterior Color:Brilliant RedHighway MPG:29Transmission:AutomaticEngine:4 Cyl. 2.2Mileage:116001Notes:"WHOLESALE to the PUBLIC" Under this program, good quality, inexpensive trade-ins are sold to the public "As-Is, As-Shown" with NO representations good or bad. We Strongly recommend that our customers take these vehicles to their own mechanics for independant evaluations. That being said, this PARTICULAR CAR is a ONE-OWNER with a CLEAN CARFAX and a VERY Extensive Service History!!! It was traded with a valid Massachusetts inspection sticker and the customer told us it was in "great condition!"
notice where it says customer say's it was in great condition! like dont blame us if the car breaks down.. as if there not aware of any existing problems, they do check out cars before taking them in trade....
STI tom is offline   Reply With Quote
Old 02-15-2010, 02:32 PM   #50
BirdsBeChirpin
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 236859
Join Date: Jan 2010
Location: NH
Vehicle:
2006 STi
Black

Default

Just wanted to hop in this thread because im a local. I picked up some parts from the Subaru in Exeter NH. Very friendly had everything I was looking for in stock. Singer did not. Also wanted to mention I picked up my STI at the highline group in lowell MA. Awesome and very friendly guys up there. Bought 2 cars from them so far and plan on returning!
BirdsBeChirpin is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Commonwealth Subaru- Plaistow, NH ericwrx Dealership Reviews 2 11-06-2002 09:40 PM
Spotted: Black RS Roue 121A Plaistow NH North Ursalia New England Impreza Club Forum -- NESIC 5 04-27-2001 12:48 AM
Plaistow NH and Haverhill MA area people want to caravan to the meet? North Ursalia New England Impreza Club Forum -- NESIC 14 01-23-2001 11:09 PM
Spotted, Rt 121 Plaistow NH North Ursalia New England Impreza Club Forum -- NESIC 0 11-22-2000 01:50 PM
Post Office in Plaistow NH North Ursalia New England Impreza Club Forum -- NESIC 0 06-23-2000 04:47 PM


All times are GMT -4. The time now is 12:03 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2015 Axivo Inc.
Copyright ©1999 - 2015, North American Subaru Impreza Owners Club, Inc.