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Old 08-07-2006, 11:31 PM   #1
ikhan1999
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2002 ???

Default Bad Car Shipping Experience (kind of long)

Hi,

So i just moved back here from the west coast and had my Subie shipped out on a double decker truck (mine was on the lower level). It was supposed to be shipped door to door and get here on sat, but was delayed until today and i had to pick it up. When i got there and inspected the car there were two deep scratch/dents on the roof, some more on the trunk lid, and a small chunk of the bumper next to the licence plate missing.

I spoke to the guy and he said his truck drivers made a mistake and lowered the car above me onto mine, it didn't smash my car but it left some nice dents in the roof that i mentioned above.

He said they'll take responsibility for the roof and trunk damage but not the bumper b/c that is on the lower part of the car and according to him "under the car and not covered, and it's a small scratch (but it's not a small scratch b/c a chunk is missing)." This transport company has an auto body shop and he said they'd fix it for free. He said they'd bondo the dents and repaint the affected areas.

1) Is the "bondo method" the best way to fix it?

2)Also, he said they'll only pay for it if it's fixed at their auto body shop, do i have any options to go to a shop that i want and have them pay for it (I don't trust these guys after what happened)?

3)Also, should i get my insurance company involoved (to potentially apply pressure on them)?

I'd appreciate any input, or advice. Sorry for the rant but i'm pretty upset. Thanks.
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Last edited by ikhan1999; 08-07-2006 at 11:32 PM. Reason: spelling
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Old 08-07-2006, 11:36 PM   #2
Caddy Daddy
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id be ****ing irate. holy crap that sucks.
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Old 08-07-2006, 11:45 PM   #3
ikhan1999
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Yeah, i was really patient with the guy and trying to be nice since they might be the ones fixing it. however, we started butting heads when he pretty much said "oh well" in regards to the bumper damage. Oh, of course my car was the only one damaged
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Old 08-07-2006, 11:45 PM   #4
codean
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Bondo is the only way to fully smooth out the dents when they are bad. The majority of the dent will be pulled / push out and bondo to take care of the rest.

Get the advice of your insurance company before doing anything. Don't give in until they cover everything that is damaged and try your best to get it to a shop of your choice. Did they even disclose the damage to you or where they hoping that you wouldn't see it until it was too late?
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Old 08-07-2006, 11:49 PM   #5
ikhan1999
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Oh, that's the other thing. He never told me the car was damaged. The contract states that any damage noticed after i take posession is pretty much no longer their responsibility. Luckily, my cousin and i did a fairly detailed inspection, and then he admitted their fault.
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Old 08-08-2006, 01:56 AM   #6
HndaTch627
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i suggest you seek estimates from REAL body shops. Unless they piereced the skin of the roof there's no reason for them to put body filler on there. You really should consider taking it to a REAL body shop who has a good PDR guy. Even if it still needs paint at least you can aviod using body filler at all costs.
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Old 08-08-2006, 10:47 AM   #7
S14guy
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For them to say you "must" use their shop is bullying........NO F#CK%ng way! Use whoever you want, and if they have a problem when you tell them that let them know you will no longer speak to them directly, they will have to deal with your LAWYER! Dropping the "L" word will scare the crap out of them. Be strong.
Mike....
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Old 08-08-2006, 11:09 AM   #8
rallymaniac
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I work for a shipping company and we sometimes do cars too.
But my opinion is this. If you care for your car don't do it. From my experience in this industry i know that it will be much cheaper and faster if you drove it yourself from the West Coast.
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Old 08-08-2006, 11:29 AM   #9
downshift1
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YOu need to ask for his insurance information and get his insurance company involved. You can file a claim with your insurance company if he doesn't supply the info that way your insurance company will front the legal fees to drag his butt to court.

-Dylan
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Old 08-08-2006, 11:36 AM   #10
ikhan1999
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Thanks guys, i think i'm going to call my insurance company now and see what they say. I just don't think it's right that i'd be obliged to use the shipper's body shop to fix the damage. obviously, their is an incentive for them to use their own shop, but i don't want to get stuck with poor work. It just sucks b/c i'm starting my new job on Thurs and this is the last thing i wanted to deal with.
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Old 08-08-2006, 11:44 AM   #11
ikhan1999
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Also, do you guys know of any good body shops in the SW suburbs (berwyn, oak park, La Grange area), or general chicago land area? Thanks.
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Old 08-08-2006, 12:14 PM   #12
Rev1
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Go through insurance,you might have to pay your deductible first, but insurance companies have offices full of lawyers to take care of that **** ...

Just provide evidence that the car was damaged, so you have a stronger point.
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Old 08-08-2006, 12:19 PM   #13
keyser_soze
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oh you don't wanna hear my long long story... but yea the summary is i will never ever ever never have my car shipped...they are are crooks at least the compnay that did mine southernauto. since i'm in middle of it still and may end up sueing them...i can't disclose details... but in short they were supposed to take care of it and they drown it out for 5 months and they just now saying they are not liable!

anyone knows good lawyer for this type of case please let me know...post or PM
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Old 08-08-2006, 12:39 PM   #14
ikhan1999
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Ouch Keyser_soze, i hope my situation isn't as bad. you can pm and i can tell you what is happening. I let you know if it gets to the lawyer point and give you any info if i have it. Good luck.

So any good body shops around? Thanks for your input guys.
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Old 08-08-2006, 01:19 PM   #15
b4wantab
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I have had very good luck with Capital Auto Body Shop, 2838 Elston Ave. They are two Marks, I deal with Mark Kramer. Be upfront with him and make sure he knows you want it perfect.

I would get the insurance company involved. Find out if you have to make a claim and the deductable or not. My old car was messed up in shipping but I took it to who I wanted and they covered it. Never had any problems.

Did you get a picture of how it was tied-down on the trailer? If then forced the whole car down the hold-down chains could have taken a chunk out of the bumper. A picture would help straighten that out for you.

Oh, welcome to the neighborhood!

Peace,

Greg
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Old 08-08-2006, 01:20 PM   #16
JM530
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In a sticky situation its best to pony up your deductible and go thru your own carrier. They can deal with the other party and your car is fixed sooner and most likely better. No, they cannot force you to go to a shop of their choice. It's your car.

I hate shady MF's...
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Old 08-08-2006, 01:34 PM   #17
ikhan1999
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Thanks guys, i contacted my insurance co. They said i can pay the deductible and they will work with the other company to get a refund for me. b4wantab i'll call the shop you recomended and see if it's in progressive's network (what town is it in).

Progressive recomended these shops:
Cosmetic auto body on NW highway
Ted's auto body in rivergrove (don't know where that suburb is)
Collision Revision of Addison
Carr Star Scola (SP) in Brookfield

Any other shops you guys know of would be of great help. Thanks again everyone.
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Old 08-08-2006, 01:48 PM   #18
Aspen
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Quote:
Originally Posted by rallymaniac
If you care for your car don't do it. From my experience in this industry i know that it will be much cheaper and faster if you drove it yourself from the West Coast.
Driving it yourself is the best and cheapest way. There are a few great transport companies, however, these are generally 2-3 times the price of all the mainstream companies but can be worth it in the end if you have a nice car.

Let me guess, you paid between $700-$1000 for your transport? The said good companies generally charge between $1500-$2000 for a west coast run and these are the same guys that transport exotics and concours cars. $500-$1000 seems like a lot initially until you compare it to the cost of repairing any damages.

Or you can pay one of the unemployed guys on here and set them up on a plane ticket to drive your car back.
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Old 08-08-2006, 02:25 PM   #19
Subaruski
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lawsuit
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Old 08-08-2006, 07:53 PM   #20
DtownIan
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That sucks. I agree with driving it yourself if you can. I flew to CT and drove my van back and it was still cheeper than transport.

Also, I'd take a billion digital pictures as they are loading your car if you ever do this again.. Don't forget to turn on the date/time feature. Proof is key.

Hope everything works out.

Ian
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Old 08-08-2006, 08:13 PM   #21
ikhan1999
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i would have drove but i was in a time cramp with starting my new job and such. As they say, hind sight is 20/20.

I'm just working to find a good auto body shop in my area that is covered by my insurance. I went to the local subie shop and asked them where they get there stuff done. We'll see what happens.
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Old 08-08-2006, 08:15 PM   #22
ikhan1999
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Thanks for the info I agree

Quote:
Originally Posted by JM530
In a sticky situation its best to pony up your deductible and go thru your own carrier. They can deal with the other party and your car is fixed sooner and most likely better. No, they cannot force you to go to a shop of their choice. It's your car.

I hate shady MF's...
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