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Old 09-03-2006, 02:01 PM   #1
Peaty
Techno Sapien
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Member#: 449
Join Date: Oct 1999
Chapter/Region: MWSOC
Location: Lawrence, KS
Vehicle:
2010 Legacy 3.6R Lim
Azurite Blue Pearl

Default MY 06 B9 Rear Tailgate Strut service program

Just an FYI on Service Program WWZ-10-2

http://www.scoobymods.com/forums/showthread.php?p=24195

Got that letter last week.

Peaty
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Old 09-05-2006, 09:55 PM   #2
Keith99RS
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Member#: 9243
Join Date: Aug 2001
Chapter/Region: NESIC
Location: Suffield, CT
Vehicle:
05 Nissan Titan
06 B9 (hers)

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LOL my wife just picked hers up Saturday and we discovered this issue. The dealership did a very poor delivery inspection and dealer prep. She put up the tailgate at the dealership and it slowly came to rest on her head. It is being fixed tomorow along with a proper predelivery look through. I sent her the web address of the letter to mention it to the service department.
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Old 09-05-2006, 10:41 PM   #3
mihird
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Member#: 109236
Join Date: Mar 2006
Location: California
Vehicle:
2009 Forester
Blue

Default I picked up my new tribeca in Feb 06 with the same issue..

Quote:
Originally Posted by Keith99RS View Post
LOL my wife just picked hers up Saturday and we discovered this issue. The dealership did a very poor delivery inspection and dealer prep. She put up the tailgate at the dealership and it slowly came to rest on her head. It is being fixed tomorow along with a proper predelivery look through. I sent her the web address of the letter to mention it to the service department.
It wouldn't hold up, especially on the drive way....I almost hurt myself once since I am tall (6 feet)...they promptly replaced the struts.

There was a design philosophy behind those softer struts though. "Makes it easy for an average woman to open and close the hatch". I guess, they over did the softness :-) it is a genuine safety issue though...
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Old 09-07-2006, 01:53 PM   #4
Foxbat
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Member#: 654
Join Date: Dec 1999
Location: Fairfax, VA
Vehicle:
2003 WRX, Silver
'08 Tribeca, Brown

Default

Quote:
Originally Posted by mihird View Post
It wouldn't hold up, especially on the drive way....I almost hurt myself once since I am tall (6 feet)...they promptly replaced the struts.

There was a design philosophy behind those softer struts though. "Makes it easy for an average woman to open and close the hatch". I guess, they over did the softness :-) it is a genuine safety issue though...
I think the original design is fine. But the quality of the parts is in question. When I received my Tribeca in July 05, the tailgate works just fine. Over the time, it gets worse. But most of the time, it can hold just fine except in winter time. I hit the (rather sharp) corner of the tailgate couple times on my head. It really hurts. SOA realize the issue later last year (and I know quite a few early adopters get the replacement struts last year). Wonder why it took SOA so long to make a re-call.

I really think SOA should re-design the corner of the tailgate. It is really dangerous, good struts or not.
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Old 09-09-2006, 10:02 AM   #5
Peaty
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Chapter/Region: MWSOC
Location: Lawrence, KS
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2010 Legacy 3.6R Lim
Azurite Blue Pearl

Default

FYI - I now have the full TSB up at that link not just the letter.
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