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Old 08-15-2001, 01:50 AM   #1
Eric SS
Sooby Guru
Member Sales Rating: (0)
 
Member#: 1914
Join Date: Jul 2000
Chapter/Region: SWIC
Location: 2013 335i, 2011 G37 coupe
Vehicle:
2000 2.5RS w/ EJ22T
swap and N20. gone. : (

Thumbs up subaruparts.com (merged thread)

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Last edited by Eric SS; 02-18-2002 at 04:51 PM.
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Old 08-15-2001, 04:21 AM   #2
Pikeadon
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Member Sales Rating: (0)
 
Member#: 4422
Join Date: Feb 2001
Chapter/Region: TXIC
Location: College Station, TX
Vehicle:
00 RS
Yellow

Default

I got my trunk light from them. Took about almost two weeks to get to me but the price was real cheap. I was happy with the product.
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Old 08-15-2001, 11:52 AM   #3
b_tapper
Scooby Guru
Member Sales Rating: (0)
 
Member#: 5291
Join Date: Mar 2001
Location: pittsburgh,pa
Vehicle:
'08 Scion xB
Nautical Blue Metallic

Default

They are cheap but.......they are sooooo slooooooow

Brian
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Old 08-15-2001, 12:18 PM   #4
jetfire67
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Member Sales Rating: (0)
 
Member#: 4926
Join Date: Mar 2001
Location: Everywhere and Nowhere
Vehicle:
1988 FC3S 10th AE
& 2009 STI

Default

i just ordered from them last week and just got word that my order shipped. the items were on backorder but Scott called me right away to let me know that they were. that's good service if u ask me. i dont mind waiting for a part if it isnt in stock just as long as i am told beforehand. so, so far so good...
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Old 08-15-2001, 01:27 PM   #5
skyhigh420
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 7225
Join Date: Jun 2001
Location: Bedminster NJ, USA
Vehicle:
2002 WRX
Black

Default

for dealer prices, they are the best. quick shipping and all OEM parts. good vendor overall
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Old 08-15-2001, 04:40 PM   #6
minix42@
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 548
Join Date: Nov 1999
Location: pittsburgh, PA USA
Vehicle:
'98 Impreza RS
dinged up faded black

Question phone number

Their prices are definitely WAY lower than anywhere I've seen. I havn't gotten in touch through e-mail though, so I havn't been able to order anything yet. Does someone have their phone number so I can give that a try?
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Old 08-15-2001, 05:03 PM   #7
Eric SS
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Member Sales Rating: (0)
 
Member#: 1914
Join Date: Jul 2000
Chapter/Region: SWIC
Location: 2013 335i, 2011 G37 coupe
Vehicle:
2000 2.5RS w/ EJ22T
swap and N20. gone. : (

Default

There phone nuber is on there site. I don;t know it though. You have to search around for it but you will eventually find it

Eric
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Old 08-15-2001, 08:14 PM   #8
tbone
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 6745
Join Date: May 2001
Location: San Jose, CA
Default

Horrible customer service with Scotts voice mail on 24 hrs a day. I emailed and called several times and got NO response. They talk about how good their customer service is....if they actually had some it might be good but a definite thumbs down for them right now.
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Old 08-16-2001, 12:41 AM   #9
Ski Man
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 5334
Join Date: Mar 2001
Location: Arvada, Colorado
Vehicle:
2002 WRX
WR Blue

Thumbs up

Have ordered from them both on the phone and on the Web. No problems, everything shipped promptly. Very satisfied.
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Old 08-19-2001, 01:40 AM   #10
EatMyAWD
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Member Sales Rating: (0)
 
Member#: 7743
Join Date: Jun 2001
Vehicle:
The Fast
White Bluuuurrrr

Thumbs down SubaruParts.com

Well, I'll make it short, and to the point...
Ordered my parts,
waited for confirmation etc.. that they send...never got it
Called, left messages, emailed during about a months period
never received any parts
CC was charged,
never received emails or return calls

not dealing with them again until I hear that they are atleast getting more/new people working there and clean up their act. or maybe not even anymore at all
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Old 08-19-2001, 05:28 PM   #11
DO
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Member#: 5553
Join Date: Apr 2001
Chapter/Region: E. Canada
Location: Moncton, NB, Canada
Vehicle:
2002 impreza wagon
silver

Default

Me too, I ordered a single boost gauge from them, it wasn't in stock so they ordered it from Japan (I have no problems with that). But what gets me mad is when I go check if it's been shipped, it says that the part got from the factory and is being prepared to be shipped, that message has been there for a week. How long do it take to prepare a shipment anyways???? Hope I get it soon.
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Old 08-19-2001, 05:59 PM   #12
hkwan
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 7536
Join Date: Jun 2001
Location: San Jose
Vehicle:
2005 WRX STi

Default

It was actually O.K. experience or me when I ordered 16 oil filters with washers. I placed order from their web. I accidentially gave a wrong credit card number.

About a wk later, I checked their web site for shipping status, it only showed "Product received at the factory, pending to be shipped..". I then emailed them couple of days later when that message doesn't seem to have changed. The returned my email within a day, provided a phone # for me to call. After everything was cleared, I received the product in 3 days.

If I gave the correct cc number in the beginning, I'd have received the product 3 days from the day I placed the order.
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Old 08-20-2001, 01:35 PM   #13
hotsam
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Member Sales Rating: (0)
 
Member#: 3862
Join Date: Jan 2001
Chapter/Region: NESIC
Location: Boxborough, MA
Default

I ordered a single boost gauge from the and recieved it within a week. All my experiences with them have been good. My only complaint is that they don't respond to e-mails.
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Old 08-21-2001, 06:16 PM   #14
RigdenZW
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 4531
Join Date: Feb 2001
Location: Austin, TX
Vehicle:
2001 2.5 RS Sedan
Silverthorne Metallic

Thumbs up

My one experience with them was good. UPS delivered my purchase to an incorrect address, got a signature from someone I didn't know, and then proceeded to ask me if I wanted to file a missing claim report (or something to that effect). Called subaruparts.com and they said they would take care of it. Either they'd get ups to correct their mistake or send me another next day delivery.

Got the original back from UPS. They had made them go back to the house and retrieve it and deliver it correctly.
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Old 08-21-2001, 06:39 PM   #15
DO
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 5553
Join Date: Apr 2001
Chapter/Region: E. Canada
Location: Moncton, NB, Canada
Vehicle:
2002 impreza wagon
silver

Default

I e-mailed them yesterday and got an answer, they said that the part was shipped on the 13th and it takes 7-10 days for it to arrive. If this is true I'm a happy camper. they simply didn't rearrange the message.
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Old 08-22-2001, 11:55 AM   #16
ToJo
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Member#:
Default

Their service is either very inconsistent or they're trying a bit harder lately. I've recieved replies to my emailed questions and I actually got to speak to someone on the phone

Now I only wish they'd let local customers pick up their orders from their store.
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Old 08-22-2001, 06:02 PM   #17
Jon [in CT]
*** Banned ***
Member Sales Rating: (1)
 
Member#: 2992
Join Date: Nov 2000
Chapter/Region: NESIC
Location: Connecticut, USA
Vehicle:
02 WRX Sedan
Silver

Thumbs down

My one experience with them was very poor. They don't respond to either email or voicemail. I eventually received what I ordered but, without explanation, it was much much later than the website led me to expect.
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Old 08-23-2001, 12:00 AM   #18
HomerJay
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 1135
Join Date: Mar 2000
Chapter/Region: BAIC
Location: BAICED
Vehicle:
2005 WRX WAGON
Silver

Thumbs down

I've dealt w/ them once and found their customer service to be very spotty. Sometimes it's good sometimes it's sucks the big one. I chose not to deal w/ them anymore because their prices aren't very good. Deal w/ Sugar or Bill @ Mastro if you want to buy things from a Subaru dealer.

-JOE
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Old 08-23-2001, 01:10 PM   #19
bedabi
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 4825
Join Date: Mar 2001
Location: Buffalo
Vehicle:
2013 BRZ
CBS

Default WHERE is subaruparts.com?

Part of their website, the link onto ssl.autocenter.com, seems to have vaporized into thin air! If you go to the main hompage, and click on "accessories" it used to take you to ssl.autocenter.com, whereaccessories and parts were shown. Now my i-explorer tells me it's non-existant.

I ordered a column-mounted boost guage several months ago and it arrived without a problem. At the beginning of this month, I ordered several more products, and there's been nothing. The old ssl.autocenter.com link used to have a phone number to contact customer service. Does anyone know that number? I e-mailed them thru the Subaruparts.com homepage, but I'm not optimistic about them responding.

8/30/01 UPDATE:
Subaruparts.com did email me back and told me they were waiting for the paint on back order, and therefore didn't send out my order or charge my credit card. I e-mailed them back and told them to send what they did have. Hopefully, my stuff will arrive soon.

9/20/01 UPDATE:
I received my bumper guards and wheel locks last week. How they got to me through the attack, I have no idea. Packaged very well. Still awaiting my touch up paint, which is on back order.

Last edited by bedabi; 09-21-2001 at 12:23 AM.
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Old 08-23-2001, 09:29 PM   #20
DO
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 5553
Join Date: Apr 2001
Chapter/Region: E. Canada
Location: Moncton, NB, Canada
Vehicle:
2002 impreza wagon
silver

Default

Got my boost gauge today!!!
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Old 08-24-2001, 10:15 PM   #21
SubaruParts.com
Former Vendor
Vendor Sales Rating: (0)
 
Member#: 2249
Join Date: Aug 2000
Location: Tacoma, WA, USA
Default Voice Mail/Ordering Process/Customer Service

Well the long and the short of voice mail is that we do not listen to our voice mail. On our previous voice mail system, we asked that you called back at a later time or send us an email and mark it urgent. We could not make it any clearer without being rude! We have posted this on the board before, but we are still getting complaints about not getting back to voice mail. We now have a different system that routes you to a sales person or a customer service rep.

We are now exclusively selling Subaru Parts! We have sent the Nissan parts sales to our facilities in Olympia.

We also have a new sales person, her name is Trish and she is great! So, now there are two of us help all of the Subaru communities.

We now have 2 shippers and our shipping times are down to 24 hours (they were up to 72+ a few months ago) and we are working with Subaru for quicker response times to backordered parts. If something is backordered with SOA, there is nothing we can do about it. We have to wait for your parts to come in, just like all of the other dealers in the US!

We are also moving items around on the site, so if you get a dead link, it will take you back to the home page and you will have to start over.

We are working on getting rid of the online catalog and going to an in-house system where it does NOT loose orders.

We are working on an online parts catalog for all Subaru lines. If you want to check it out (SVX Only), Click Here Make sure you click on '92 SVX to look around. The SVX guys are helping us debug the system and Impreza will be next.

For those of you who have had bad experiences with SubaruParts.com, I am sorry. We try very hard to take care of every person we can help. If we do not answer your email or take your call, it is not because we are playing Solitaire, we are helping someone else. Please be patient with us. You may have to hold for a while on our dime, but once we get to you, we will help you!

Thanks for letting us tell you our side of the story,

C. Scott Williams
Internet Parts Director
SubaruParts.com

Ps. Our phone number is toll-free 877-473-6200 or 253-473-6200. The fax number is 253-474-6872 and you can send me a personal email (scott@SubaruParts.com).
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Old 08-24-2001, 11:26 PM   #22
scooby5
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 1998
Join Date: Jul 2000
Location: Toronto, Ontario, Canada
Vehicle:
1999 Impreza STi v5
Silver Mica

Default

I've ordered from SubaruParts from time to time over the past year.

The last order I placed with Scott really impressed me. It was back in late April. The order contained many items, including the Impreza Aluminum hood.

Lo and behold, I received the hood this week!

***?! might you say! 4 months!?

Yes, but I have to praise Scott and Trish. Scott first received the hood damaged from SOA, the 2nd attempt made it to SubaruParts, but by the time it got to me, it was also damaged!

Attempts 3 and 4 were also a no go!

Finally, Scott and Trish took polaroids of the hood, its packaging and the box. They taped the pictures on the box and a wrote a clear message to the courier politely saying something along the lines "DONT F* THIS PACKAGE UP!"

Looks like the message got through, and I finally got the last bit of my order!

I will order again from SubaruParts.Com , they have improved considerably over the last year, where it looked like they were becoming victims or their own success.

Unlike some other vendors, I am glad to know that I was never lied to, mislead or fed easy answers whenever I have contacted them.

Cheers.
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Old 08-26-2001, 01:17 AM   #23
HIHO
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Member Sales Rating: (0)
 
Member#: 7624
Join Date: Jun 2001
Location: Hopefully on a nice single track.
Vehicle:
BD5; family sedan
that just wooped your ass

Default

Great prices and very fast. I ordered a tweeter kit fo rmy Legacy. It was $29.99 and was shipped 2nd day for free.
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Old 09-09-2001, 10:55 PM   #24
milkman
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 8066
Join Date: Jul 2001
Chapter/Region: MWSOC
Location: Indiana,
Vehicle:
Y2K RSt
Sedona Mars Red Pearl

Default subaru parts .com is strange

not so much of a reveiw, as a this is a werd thing. I bought a part from them and got a PM in my I club box back from them. What I-club guy runs subaru parts .com?
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Old 09-14-2001, 02:15 AM   #25
North Ursalia
Miss You Mom
Oct 1940 - Feb 2008

Super Moderator
Member Sales Rating: (35)
 
Member#: 809
Join Date: Jan 2000
Chapter/Region: NESIC
Location: NH, Land Of Many Trees
Vehicle:
2000 2.5 RS, '14 For
92 5MT SVX

Default

His name is Scott and he goes by "partsace" on the Iclub and sometimes "subaruparts.com" I believe.

Brian
http://www.northursalia.com
http://www.imprezamods.com
http://www.scoobymods.com
IClub: Now with 20% more caffeine!
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