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Old 10-03-2006, 06:05 PM   #1
ewrx05
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Default How would subaru handle this?

I having trouble getting a different make (guess who) to handle some warrrenty work, and would like to know how subaru would handle it, and if i have any grounds at all for being upset.

There was an extended warrenty (10 year 120k) provided for a potentially defective part on my car. Turns out, that that part is defective. The problem is, the part went bad at 120,100 miles (no joke).

Now i know that this make has no legal obligation to fix the part because i'm over the mileage, but do i have grounds to be upset that they refuse to repair it? I was pretty much stone walled by them, and they even refused to transfer me to a highter up. "they don't do that".
I would think that given that i'm within 1 tenth of percent of the milege, and keeping overall customer service in mind, i would hope that they would help out, with a price break at the least.

Keep in mind that this is a emissions part (sold to me, as a defect)
Basically, i was told by them that black and white trumps customer service.

Thoughts and opinions welcome.
Why would this not be recalled? but only an extended warrenty?
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Old 10-03-2006, 06:14 PM   #2
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I would say sorry your warrenty ran out as well.
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Old 10-03-2006, 06:36 PM   #3
ewrx05
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is that what subaru would say?
you are the first one to side that way that i;ve talked to - thanks for your thought though. If you were a car dealer, i'd never buy from you again.

I do understand that i'm over. Maybe i'm must mad because i have to spend money.

My main gripe is that they made a defective part, sold it to me, admitted that it was defective, and then their stance is "if it broke yesterday, we'd fix it, bud it didn't so you're screwed"

Customer service should step in at some point i would hope. But they made it clear that they make no exceptions for anything. "if it was a mile over 120, we still wouldn't fix it"
Maybe i should be mad at the EPA because they didn't require a recall vs. just an extended my warrenty. Its an emmisions / env. part - not a wear item.
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Old 10-03-2006, 06:41 PM   #4
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What was defective about the part? was it a cat? cats can go bad in due time. can u prove that it was a defective part from the factory? usually subaru is pretty good about that kind of stuff. where they will goodwill it. ive seen first hand what they can do. usually if the person is cool about it and not hot headed soa is more likely to help you out. if you come at them with an attitude like "you better warranty this" they usually are going to blow you out. but 100 miles over.... they'll usually take care of you.

good luck man
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Old 10-03-2006, 06:46 PM   #5
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yes, it was admitted (per the EPA website) that it was defective, and yes it's the cat -
and i wasn't hot headed at all. I was def. willing to work something out whether that be a discount on the repair or whatever. They were like a brick wall, and even refused to transfer me to someone else "there is no one else" they said.

from the epa site......
"In 1999, a change was made in the mat material used to secure the ceramic monolith in the catalytic converter container. Manufacturing adjustments were not made in the canning process to account for this new material. This resulted in the deterioration of the mat material and eventual movement of the ceramic monolith within the container."

thanks for the post!
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Old 10-03-2006, 06:50 PM   #6
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Did you talk to soa or the dealership? that kinda sux that they treated you like that. I have had a person with 700 miles over the warranty. they were like at 80,700 the warranty on emissions is like 80k. they were on their way from colorodo when they threw a CEL. they were moving to phoenix. They brought the car in and i was like damn.... that sux (always happens to the nice people). i called my suby rep and he got it taken care of... instead of them having to pay $800 bux for the cat + labor, they only had to pay $100 for everything (cat, o2 sensor, labor). they also have had 3 or 4 subies that soa new about.

but hey.. its a judgement call. If i was SOA i'd take care of it for you. but im not. i say GO CATLESS~!! unless u have to register the car right away...

Last edited by racingfish; 10-03-2006 at 06:56 PM.
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Old 10-03-2006, 06:55 PM   #7
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to be clear to all ITS NOT SUBARU...........I LOVE MY SUBARU - just trying to see how they might handle it differently.
But ironically, it's the same dealer i bought my subaru from.

The dealer is throwing up their arms and putting it on the manufacturer. This also upsets me since i;ve bought 100% of my cars from them. They should be trying to interact with the manufacturer, but they told me to call and won't do anything but charge me 790 to fix it.
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Old 10-03-2006, 06:57 PM   #8
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ohhh... see thats where the problem lies..... must be a domestic car company....
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Old 10-03-2006, 07:03 PM   #9
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negative - other guesses welcome !
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Old 10-03-2006, 07:04 PM   #10
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replace the part with an aftermarket cat if the dealership wont fix it, it will be alot cheaper than the oem part.
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Old 10-03-2006, 07:08 PM   #11
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Quote:
but hey.. its a judgement call. If i was SOA i'd take care of it for you. but im not. i say GO CATLESS~!! unless u have to register the car right away...
i agree, it is a judgement call. But with larger companies, who deal with high dollar items, i'd would hope that judgement would side with the consumer who dropped thousands, and can potentially (can weigh heavily) spend tens of thousands more in the future.
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Old 10-03-2006, 07:10 PM   #12
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buy another suby... take your money elsewhere.

hope its not toyota...
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Old 10-03-2006, 07:13 PM   #13
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good call - it's as good as done once my 05 is paid for. To bad my old dealer won't be getting that sale as planned.

and it's not toyota
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Old 10-03-2006, 07:27 PM   #14
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I'm going to take the guess that its Mitsu, seeing how this sounds like a Mitsu thing to do...on the other hand, my UP cat decided to decintegrate one day, I just oped to go bigger rather than let it sit at the dealer and wait for a turbo and uppipe replacement
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Old 10-03-2006, 07:32 PM   #15
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not mitsu - wrong country
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Old 10-03-2006, 07:44 PM   #16
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cant be kia or hyundai you dont see those things driving on the road after their 3rd birthday....
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Old 10-03-2006, 07:53 PM   #17
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Default Another point of view

Think of it this way. The dealer, knowing the part is a problem, could have said, "Buy the car anyway, we will take the risk away, and replace the cat for free as long as you own the car. No risk to you. ...But he didn't right............................................. .......or instead,
....Buy the car anyway, we will share the risk , and replace the cat free if it does fail up to 120k. Some risk to you. Deal?

I think 120 k is really good for a cat. I don't think it was defective at all. But a deal is a deal. Now, don't get me wrong, I had a clutch replace for free out or warranty without even asking . They , Isuzu dealer, said, "that's not supposed to happen." So , I know business is business. But that's up to the business man and his plan.

Oh yeah, I,m guessing Hyundai

Insidentally, I also had a cat fail just inside 60K, replaced under warranty.
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Old 10-03-2006, 07:59 PM   #18
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i see a lot of cats failing at around 80k. i still have my cats.... on the side of my house.
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Old 10-03-2006, 08:13 PM   #19
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Depends on the customer.

Good customer (you said you bought several cars there,do they do any work on your cars?) outside of extended warranty we can usually get SOA to step up to a 50/50 split, or SOA buys parts and customer pays the labour.


-Ben
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Old 10-03-2006, 08:23 PM   #20
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I guess i'm not a "prefered" customer of the dealer, but i've been as good to them as i can. I've bough my only 2 vehicles from them over the past 5 years. I live over 20 miles away, and there is no local dealer, so i usually do the work myself or have it done locally.

Though i am upset with the dealer, i think the manufacturer needs to address it. They could have cared less how many cars i bought or where i serviced the car.

-wrong country again
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Old 10-03-2006, 08:39 PM   #21
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I'm guessing Germany. Their designs seem genius but never go the distance.
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Old 10-03-2006, 09:21 PM   #22
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I guess VW
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Old 10-03-2006, 09:24 PM   #23
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If it is not Japan and Honda, then maybe it is VW
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Old 10-03-2006, 09:28 PM   #24
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yup - 2001 vw jetta

we'll see what what happens tomorrow. I still feel that it can be worked out. I hope so anyway.
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Old 10-03-2006, 10:15 PM   #25
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I am a little confused...

Most companies, because of laws, warranty their cat convertors until 80K miles. Some longer (cars with 100K warranties). Right there, you are over mileage, nothing last forever.

If you "bought" or were "given" an extended contract, most contracts exclude cat convertors (don't know why). Read yours and see what it says.

I don't know the circumstances regarding this issue, BUT, if it were Subaru, and it was a known problem with a part, depending on how far over the warranty was, I would tell the customer to contact SOA. (they sometimes get farther than we do) THen depending on mileage and the info I give them when they call, they will decide to help, split or deny coverage.

You need to contact the manufacturer. Tell them the story. Make sure you explain to them everything. If you are trying to get this covered under the extended warranty, make sure the company is thru the manufacturer and not an aftermarket company. If it is an aftermarket company, you can probably forget about getting any assistance. (go over the mileage by 1/10 with them and you are done)
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