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Old 10-24-2006, 01:37 AM   #1
nxttruck2002
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Exclamation I'm going to my local dealership for defect paint

TIA,
Omar Khan
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Last edited by nxttruck2002; 03-01-2008 at 02:12 AM.
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Old 10-24-2006, 02:55 AM   #2
shemoves
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That is wierd. What do you mean by the bumper's black?
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Old 10-24-2006, 02:56 PM   #3
nxttruck2002
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Originally Posted by shemoves View Post
That is wierd. What do you mean by the bumper's black?
From the factory when there's no paint or anything on it; it's black.
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Old 10-24-2006, 03:38 PM   #4
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bumper IS black...not bumper's black...

anyway..good luck man...cant believe it happened to a 07 limited edition...
your car too new to have any paint problem...
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Old 10-24-2006, 03:41 PM   #5
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the dealer will most likely not spray it themselves, but contract it out too a local shop. Inspect it VERY closely when done.
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Old 10-24-2006, 04:29 PM   #6
nxttruck2002
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Originally Posted by LastResort View Post
the dealer will most likely not spray it themselves, but contract it out too a local shop. Inspect it VERY closely when done.
Thanks for the tip! Will do!
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Old 10-24-2006, 06:49 PM   #7
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Anyone else?
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Old 10-25-2006, 12:40 AM   #8
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+1 for inspecting VERY closely. Check for waves in the paint etc...
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Old 10-25-2006, 02:35 AM   #9
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Can you post some pictures of this?
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Old 10-25-2006, 03:41 AM   #10
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As others here have said, check your paint closely before you accept the car again. I bought an '06 steel grey WRX wagon and I made the mistake of taking delivery of it at night. The next day, I noticed a small scratch on the hood scoop and a small spot on the tailgate where the paint had been eaten through the clearcoat somehow. I looked at the digital pics I took the night I took delivery of the car, and when I zoomed in on the areas in question, the defects were visible. I took the pictures before I drove the car off the lot so there could be no debate, and the dealer scheduled me to bring the car in to have it fixed. They contracted out to a bumper repair company and took about 4 hours to do the repairs; I trusted them. when I got the car back, it looked awful. There was very pronounced orange peel and the color did not appear to match. The service writer began acting like I was a pain as soon as I complained, but they took the car back to have it wet sanded and the clear coat they sprayed on looked much better. Then, when I got it home, I had the tailgate facing the sun, and there was a very distinct color mismatch. The dealer acted as if I was too picky and they couldn't see anything wrong, but they agreed to switch the gate with another new '06. They did that, but I never got to see it with the other gate. They said it didn't match, and put the original gate back on before I ever saw it. They said they could paint the rear gate, but they would need to take out the rear glass, etc. etc. etc. The dealer had no more '06 steel grey wagons, but they said they would try a swap with an '07 when they began coming in. The '07's are urban grey, so I will need to go back and probably battle a little to get it painted since the idea of a swap is out. Since the repairs were made, I noticed the car is missing a hood scoop bolt from when they took it off to touch it up; the dealer said "you don't need that". Yeah, right... another thing to contest before I go to the BBB. I decided to call the person who actually did the paint work, and the reason he painted a 10" diameter section to repair a defect less than an eighth of an inch in diameter was because he burned the paint with a buffer, even though the dealer and I had already determined buffing wouldn't fix it. I asked if he sanded or primed the area he painted and he said no. I have since wet sanded off all of his paint, and the factory paint is intact with the exception of the area he burned. So, even if the repair had been done properly, I doubt it would have held up as well as the rest of the paint. Your dealer may try to have one of these "spot repair" guys do the work; DO NOT LET THEM. Insist that their body shop do the work, and demand to speak with who will do the work. If you have to leave the car for several days, it will be worth it so you don't end up with a situation like mine. If you aren't happy with their work, don't accept their excuses like "the metallic flipped a different direction" or "no paint match is perfect". I've worked at Cadillac, Oldsmobile and Ford dealers, and they all like to try to get off as cheaply with possible with similar excuses. However, I've seen all of them turn out nice work when you force them to. Maybe your experience will be much easier than mine. Good luck.
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Old 10-25-2006, 11:42 AM   #11
nxttruck2002
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Quote:
Originally Posted by JiveMasterT View Post
Can you post some pictures of this?
Here's the first defected spot. I don't have a picture of the other one under the tail light. I will try to get a pic of it tomorrow or something...


Quote:
Originally Posted by cdv478 View Post
As others here have said, check your paint closely before you accept the car again. I bought an '06 steel grey WRX wagon and I made the mistake of taking delivery of it at night. The next day, I noticed a small scratch on the hood scoop and a small spot on the tailgate where the paint had been eaten through the clearcoat somehow. I looked at the digital pics I took the night I took delivery of the car, and when I zoomed in on the areas in question, the defects were visible. I took the pictures before I drove the car off the lot so there could be no debate, and the dealer scheduled me to bring the car in to have it fixed. They contracted out to a bumper repair company and took about 4 hours to do the repairs; I trusted them. when I got the car back, it looked awful. There was very pronounced orange peel and the color did not appear to match. The service writer began acting like I was a pain as soon as I complained, but they took the car back to have it wet sanded and the clear coat they sprayed on looked much better. Then, when I got it home, I had the tailgate facing the sun, and there was a very distinct color mismatch. The dealer acted as if I was too picky and they couldn't see anything wrong, but they agreed to switch the gate with another new '06. They did that, but I never got to see it with the other gate. They said it didn't match, and put the original gate back on before I ever saw it. They said they could paint the rear gate, but they would need to take out the rear glass, etc. etc. etc. The dealer had no more '06 steel grey wagons, but they said they would try a swap with an '07 when they began coming in. The '07's are urban grey, so I will need to go back and probably battle a little to get it painted since the idea of a swap is out. Since the repairs were made, I noticed the car is missing a hood scoop bolt from when they took it off to touch it up; the dealer said "you don't need that". Yeah, right... another thing to contest before I go to the BBB. I decided to call the person who actually did the paint work, and the reason he painted a 10" diameter section to repair a defect less than an eighth of an inch in diameter was because he burned the paint with a buffer, even though the dealer and I had already determined buffing wouldn't fix it. I asked if he sanded or primed the area he painted and he said no. I have since wet sanded off all of his paint, and the factory paint is intact with the exception of the area he burned. So, even if the repair had been done properly, I doubt it would have held up as well as the rest of the paint. Your dealer may try to have one of these "spot repair" guys do the work; DO NOT LET THEM. Insist that their body shop do the work, and demand to speak with who will do the work. If you have to leave the car for several days, it will be worth it so you don't end up with a situation like mine. If you aren't happy with their work, don't accept their excuses like "the metallic flipped a different direction" or "no paint match is perfect". I've worked at Cadillac, Oldsmobile and Ford dealers, and they all like to try to get off as cheaply with possible with similar excuses. However, I've seen all of them turn out nice work when you force them to. Maybe your experience will be much easier than mine. Good luck.
Whoa! Thanks for all you advice and your own experience.

I will defiantly be strict and look at it very closely when it's done.

One question though, since SOA is paying for it why does it matter how cheap or expensive it is to the dealer?

Last edited by nxttruck2002; 11-09-2006 at 04:22 PM.
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Old 10-25-2006, 11:48 AM   #12
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Quote:
Originally Posted by nxttruck2002 View Post
One question though, since SOA is paying for it why does it matter how cheap or expensive it is to the dealer?
More than likely, SOA is going to pay a flat rate for them to fix it. See Davenows locked() rant in this forum if you want to read about how warranty payments are handled.
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Old 10-25-2006, 11:57 AM   #13
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Quote:
Originally Posted by LastResort View Post
More than likely, SOA is going to pay a flat rate for them to fix it. See Davenows locked() rant in this forum if you want to read about how warranty payments are handled.
SOA does have a warranty time for repairing various paint/body issues.

However most dealers do not have a body shop (all claims require a SOA to inspect as well) The work will be sent to a body shop for repair. The dealer will tell the body shop what SOA pays for the job and the body shop will either decline or accept the work. If they accept the job the dealer will submit it to SOA as a sublet repair. The dealer could care less what it pays.
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Old 10-25-2006, 12:33 PM   #14
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Originally Posted by hondaslayer View Post
SOA does have a warranty time for repairing various paint/body issues.

However most dealers do not have a body shop (all claims require a SOA to inspect as well) The work will be sent to a body shop for repair. The dealer will tell the body shop what SOA pays for the job and the body shop will either decline or accept the work. If they accept the job the dealer will submit it to SOA as a sublet repair. The dealer could care less what it pays.
so....exactly as I said?
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Old 10-25-2006, 12:57 PM   #15
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so....exactly as I said?
Pretty much, just in detail
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Old 10-25-2006, 01:20 PM   #16
LastResort
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Originally Posted by hondaslayer View Post
Pretty much, just in detail
I thought you were correcting me....I read it three times and couldn't figure out what I missed.
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Old 10-25-2006, 01:23 PM   #17
nxttruck2002
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Guys, do you know if they will use the same paint as SOJ did? Also, what if it's not an identical color to the SWP, do I keep bitching about it and have them do it over and over?
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Old 10-25-2006, 05:30 PM   #18
SkaBob
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I dunno whose paint Subaru uses, but I know with my VW when I needed parts re-painted and I wanted to be sure it was a match, I asked VW corporate for the PPG color code for the paint used. Now, I dunno if pearlescent paints are quite so easy to match. I'm unfamiliar with how many coats of different stuff make up the actual color, so your mileage may vary, but it might be useful to see what SOA or your dealership can tell you about the paint...
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Old 10-26-2006, 06:32 PM   #19
nxttruck2002
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I'm going tomorrow, I will keep you guys updated.
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Old 10-28-2006, 08:06 PM   #20
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Quote:
Originally Posted by nxttruck2002 View Post
Guys, do you know if they will use the same paint as SOJ did? Also, what if it's not an identical color to the SWP, do I keep bitching about it and have them do it over and over?
Maybe not the same brand-name...that's just a crapshoot. But they'll match the paint code.

I've got a local Subaru dealership that's a relatively large bodyshop for this area...unfortunately, locals haven't had a lot of luck with the quality of their work many times.
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Old 10-28-2006, 08:28 PM   #21
nxttruck2002
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Default Update!

Well they took pictures and are going to send the to SOA. He's (service guy) pretty confident that SOA's going to pay for it (both spots)!!!!!!

They do have their own body shop, which made me feel a little better about the whole painting deal. One question... How do they apply the "STI" emblem? I don't want it at all slanted/angled.
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Old 11-09-2006, 04:24 PM   #22
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They're going to cover it (as they should )!!!!! I drop the car off Monday and get a free rental. I just am praying to God that The work is down correctly....

Q:How do they apply the "STI" emblem? I don't want it at all slanted/angled. Will the paint guy just eye ball it? (It better not be that way...)
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Old 11-09-2006, 06:20 PM   #23
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the emblem goes in lil holes so it should be straight . . unless the guy really fs it up for ya
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Old 11-09-2006, 10:14 PM   #24
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looks like someone tried to take the emblem off and scratched the paint up
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Old 11-10-2006, 06:01 AM   #25
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the emblem goes in lil holes so it should be straight . .
You are referring to the centered star badge on the gate?

OP wants to know how the STi badge, attached via double sticky tape, is centered/leveled.
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