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Old 08-13-2001, 06:49 PM   #1
vsigma
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Member Sales Rating: (15)
 
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Chapter/Region: Tri-State
Location: London and North Joisey
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2005 broken
forester

Talking TRI-Tuning, Nazareth, PA

www.trituning.com

take it for what you will.
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Last edited by vsigma; 04-02-2002 at 03:34 PM.
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Old 08-13-2001, 08:53 PM   #2
munkis
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rallyarmor.com

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victor there is some brown stuff on your nose...LOL

Trying to get discounts I see lol

Jay McDade
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Old 08-13-2001, 11:29 PM   #3
Fido
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Yo, I'm all for discoun--...I mean


TRi-Tuning is Roxxor They've always hooked me up with good stuff and have always been straight with me. And to top it all off, they have Faraz
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Old 08-13-2001, 11:49 PM   #4
Pinochle
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pat + nat

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I like TRi 'cause... umm... umm... they are fun. Especially when they have yummy TRi brand coilovers for Mr. Pat!

And that little Faraz guy with the turbin is fun too!

P.
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Old 08-14-2001, 10:31 AM   #5
jetfire67
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Location: Everywhere and Nowhere
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1988 FC3S 10th AE
& 2009 STI

Thumbs up

yeah, TRi are a bunch of great fun guys w/ good service and great prices. i'd recommend them to anyone in the TriState area. and they're still getting better...
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Old 08-14-2001, 10:46 AM   #6
NoSaabs
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sure, i'll jump on the band wagon here too!

so far i'm really happy with TRi. I got an exhaust i really like, and their pricing was great. i just ordered kyb/agx's for my rex from them (which i'm picking up today!! sweet!!) and i got a really great deal on those too. so far i've attempted to send a couple customers their way...

PK
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Old 08-14-2001, 01:16 PM   #7
MBX Motorsports
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TRi even has cheeze burgers and an V5 wing table What else can I add .. great place and nice people, what more could you want (discounts)?
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Old 08-14-2001, 11:16 PM   #8
mcu81
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cheese burgers, v5 wing table...me may be chillin there tomarrow when me clutch and flywheel go in
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Old 08-15-2001, 01:28 PM   #9
skyhigh420
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good service good product. Faraz is too short though!!
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Old 08-15-2001, 05:59 PM   #10
Yeoman
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BRP

Unhappy

Well I'm going to chime in. I was repeatedly lied to by Chris for over a year. Paid a fee that I was told would be paid by the manufacturer. Chris is a really nice guy to talk to and made me a promise to send me something and has given me tracking numbers, etc....and other stories....and fessed up and apologized and gave me more stories, and more dates, and fessed up again.... (see a pattern here?)

Well, I still have nothing and am out money I wasn't supposed to be.
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Old 08-15-2001, 07:44 PM   #11
MZM
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Chapter/Region: SCIC
Location: San Diego
Vehicle:
07 Legacy Spec B
Impreza 93 STI

Default TRi

It's not an easy thing to be a new vendor in a new market using a new media. That being said, my experience with TRi was lower than average. No return call, short with my email question, etc. Admittedly, this is only one experience and these guys are probably trying hard. But I will not do business there.

It is fair to point out they aren't alone in providing subpar service. Many of the other vendors have the same problems in this young market. I wish them luck.

Mike McBride
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Old 08-15-2001, 09:42 PM   #12
TimCat
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Location: Kansas City
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2000 2.5 RS Coupes
BRP and a STM

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Their prices are very good. But thats about as far as I can go on the positives list.

I ordered a part from them and they gave me the run around for a month. Lying to me, not returning my e-mails, or PMs, making up lame excuses, lying some more, then they finally just stopped answering the phone for 2 weeks when I called. Caller ID maybe. Or maybe its just luck I guess. Either way it was a terrible experience for me. They lied to me one last time and I cancelled my order and refuse to buy from them ever again. Or to even suggest buying from them to friends of mine.

After said experience, others on the board would post something like "help, having problems with TRi what do I do" kinda posts. I would tell them my experience and tell them to jump ship before he had lost his money and had no part. Chris and Faraz jumped on me every time trying to make me look like the bad guy.

Ya, I am a total ass lemme tell you. It's all me. I shoulda taken being lied to as a joke. Or thought that not answering my phone calls, e-mails, PMs, or answering machine messages was a fun game! ALL I WANTED WAS TO NOT BE LIED TO AND TO GET MY DAMN PART!
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Old 08-16-2001, 12:00 AM   #13
Fish
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90' MX-5/11' DGM STi Sdn

Thumbs down Not a good one.

Since this thread has turned towards the type of stuff I have personally seen, I'll post my experince.

I was part of a Group buy for the STi Side sills.

it took about 4 months longer than anticipated to get the product to me.
multiple times I was lied to when I approached them about the whereabouts of the goods.

one week the answer was we just got it in, and it's going out tomorrow
I'd be patient and let it be.. asume that the answer was truth..
approach them again and ask what's up
They are still stuck in Customs with the vendor
really.

All and all there was no communication.. and the few times there was communication it was not to be trusted.

Things seem to be going better and TRi just might have gotten thier act together. I haven't heard many dissatisfied posts
there have been some recently though

best of luck to them though in having better luck than in the past.

edit: removed repetitive info

Last edited by Fishguy; 08-18-2001 at 03:15 AM.
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Old 08-16-2001, 08:17 AM   #14
JGard
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01 Miata red

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I remember my dealings with TRi (unfortunately).

To keep it short... I was involved in the STi group buy not too long ago. Now, I understand that there can be trouble getting the parts into the country. That is fine.

My problem was that every time I asked them where my parts were, they blatantly lied to me. Twice they even sent out an email to all members of the group buy, saying that the parts had shipped...when, in both cases, they didn't even have the parts yet. And when I asked about that, they told me that they hoped the parts would have been there.

If I ever brought it up in a thread to anyone, stating how TRi likes to lie, I would promptly recieve an email asking me what my problem is, and why I "flamed" them or whatever.

The one good point I have, though, is that whenever I PMed or emailed them...they were quick with a response. The downside is that 99% of the time, they were just making up the answer, to try to keep me happy.
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Old 08-16-2001, 07:15 PM   #15
Cacophony
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What would you say if a company took something from you, and then refused to pay as promised?

TRi received a KAAZ differential from me for one of their customers.. this was months ago. Chris has repeatedly lied to me, ignored me, and I'm sure he's hoping that I'll forget about the $700 I am owed. I'm tired of fighting with them, and thanks to the copy of Chris's autograph I have, I'll be taking the necessary steps to get my money back.

It's truly a shame that the Subaru aftermarket seems to be cursed with the ****tiest vendors.
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Old 08-16-2001, 07:58 PM   #16
ChosenWon
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silver/rally dirt brown

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I also had a bit of a problem with them. I got the usual, lies from Faraz, (ok, lie is a strong word. maybe he was not aware of the situation completly. then again...which is worse?) that the rest of you are talking about, and the quick but inaccurate responses from Chris. And the worst part is that they had the part right there. I will not go into the gory details, but to make a long story short, they promised one thing and could not deliver. I found out weeks after the order and me calling them to find out a status that the item was too big to ship by normal methods. even though they not only quoted a shipping price in the original converstion, and said it would ship the next day.

After some hot headed flamm'in on my part, I talked with Chris. He actually accused me of lying. then I showed him the old PM's I saved. The tune changed very quickly. As stated above, he IS a very nice guy. We worked it out, (canceled the order) and parted on good terms. Even with all their issues, it would appear that they are getting better. BUt due to my unfortunate situation, I probably will not buy from them again.

But I will tell you this. Now that I do my own little buisness here on the club, (mesh inserts) I understand how complicated a buisness can be. But I tell you this. I watch my threads like a hawk at work and at home. At home my e-mail program has been set up to make a noise everytime I get an e-mail. And even while I work on my products, I run back and forth to the computer to answer questions and take orders. And when I mess something up, like a ship date, I refund some of the $. I DO care what people say about ME on my favorite club.
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Old 08-16-2001, 10:43 PM   #17
StankFootZ
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Unhappy

I was in a similar situation as Yeoman. Except it was only a couple of months and no one ever admited to lying, I just got conflicting stories from Chris and Faraz everytime I called. There is supose to be a refund coming to my credit card... We'll see!
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Old 08-16-2001, 11:15 PM   #18
Freeskier
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Location: Phoenix, AZ
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2001 F250 7.3L TD
2011 STi

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I also have had bad dealing with Faraz and Chris. I was promised my wheels within 5-7 business days for which I had paid extra shipping fees. 10 weeks later after 5 calls from myself to them and a total of 52 emails between myself and Faraz/Chris I finally got my wheels with extra shipping fees added on for which I had to pay.

To keep this short I will never, ever buy from them again. No matter what excuses/lies they tell me or what other people might say about them. One bad (very bad) experience like this is enough for me.

Stefan
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Old 08-17-2001, 12:40 AM   #19
chris300zxtt
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93 Nissan 300ZTT
Black on Black

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We thank you for the honesty regarding your situations and only ask you to realize that all companies have their hard times and we have worked day and night 24 hours a day to get things back on track, and I sincerely believe we have.

Alot of these complaints ( not all) are traced back to an STi order for $16K in which we were "stiffed" on and we are now going to Japanese court about.

Again, thank you, and we look forward to serving the Subaru community the way we have been for the last few months, up front, honest and reliable.

Thanks,
Chris
TRiTuning
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Old 08-17-2001, 12:43 AM   #20
AZ-GT
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WR Blue

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I've never ordered anything from you Chris but how does that justify lying to your customers? It doesn't...
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Old 08-17-2001, 12:51 AM   #21
chris300zxtt
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Black on Black

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Lying? No. However, as I am told by X that X is coming in today, I would tell X that his part would be in today, or was already in. Simple as that. I made this mistake with a few things in the past and now I am paying for it. I understand that. However, what I want is for people to understand that those are the days of ONE employee (myself) and someone who helped me from home (Faraz). Now, it's Faraz and I, along with Joe, Matt and Justin. We've built an awesome team.

So, yes, I lied to customers telling them that they're goods were in, although I never did it to "cover my ass" or to "make someone go away". I did it because it's what I believed, whether or not thats wrong in someones book is their own decision.

We're a good company that does good business. We've gotten away from the Japanese BS we went through and somehow survived.

Honestly, I am suprised the company was able to continue after I had to put up my own cash to get the parts in, but 24 hour days here and there ( i kid you not) enabled me to do what was need to be done, and thats to continue doing what I love.

Chris
TRiTuning
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Old 08-17-2001, 10:27 AM   #22
Fish
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Quote:
So, yes, I lied to customers telling them that they're goods were in, although I never did it to "cover my ass" or to "make someone go away". I did it because it's what I believed, whether or not thats wrong in someones book is their own decision.
I do not follow.
how do you believe the parts are in? And then tell people they are going out that week.

seems like a pretty binary kinda thing, they are there, or they are not.
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Old 08-17-2001, 02:57 PM   #23
Darwin
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Chris,

I just want to be called back when you or one of your guys say they'll call me back!

I think I talked to Matt on monday, who said there MAY be a few silver pedal sets in. He would check and get back with me, and I haven't heard anything back, even after leaving daily messages. (Do you actually CHECK that machine? it still says you're out for lunch)
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Old 08-17-2001, 03:22 PM   #24
NoSaabs
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I'm reading all these complaints, and I really am quite shocked. Never once did I not receive a return phone call, never once did I not receive a quote on a part about which I inquired. Recently I had a dilemma with my car, and I needed struts which I ordered from TRi. They came in a day late, and I was pretty much screwed. Chris offered to drive my struts down to me, which is about a 2 hr. drive for him, just so my appointments could be met. Luckily things worked out and he didn't have to drive down, but that's what I call service. I will definitely continue to do business with TRi, and I will still highly recommend them to anyone looking for a great shop.
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Old 08-17-2001, 04:28 PM   #25
Fish
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Default

observation:
local, or non-local seems to be the distinguishing factor in opinion.
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