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Old 11-17-2001, 06:27 PM   #1
All8up
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Member Sales Rating: (0)
 
Member#: 12071
Join Date: Nov 2001
Chapter/Region: MAIC
Location: Ashburn VA
Vehicle:
2009 C63amg
AW

Thumbs down Stohlman

I thought I would vent and what better place than here. I am in the process of purchasing a WRX and my search began at Fitzmall.com. Well on that website you will find a variety of WRXs w/ different options, selling for about 400 over invoice. I have called the reps and they have confirmed that the website is for the most part accurate and they have the cars listed on the website available.
Moving on...I live in Chantilly VA, so I figured that Fitzmall is about an hour away and maybe I could find the same deal at a local dealership. I went to Stohlman to check out what they had on the lot. The salesperson I am dealing w/ has said that he will beat the prices that Fitzmall has. I say to myself, good, saves me the trip. Well as we discuss things in further detail. The salesperson will not confirm which car he has on his lot w/ the configuration that I am requesting. So he is asking me to go take a look at their satellite (on my free time, mind you) lot to see if they have one. Now correct me if I am wrong, is this or is this not a part of a sales person's job. To confirm the inventory. He uses vague terms like "we'll beat their price (I'm wondering, by how much)", but in the same sentence he will ask "will you have a decision by Monday?
Did anyone else buy their car from here? I hope they were a bit more upfront with you. Sorry to vent and waste webspace, but thank you listening. I hope that everyone else had a more pleasant experience.
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Old 01-24-2006, 05:21 AM   #2
nhluhr
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Member Sales Rating: (22)
 
Member#: 7327
Join Date: Jun 2001
Chapter/Region: NWIC
Location: Seattle, WA
Vehicle:
2008 Mazdaspeed3
2006 Wrangler Sport

Thumbs up

I just bought a 2006 STI from stohlman.

I can say that the experience was extremely easy and worry-free for me, but part of that is because I am a well-informed consumer with very specific requirements.

The reasons I chose Stohlman are:
-only dealership in a reasonable radius to have the color combination i wanted
-their regular advertised price matched the invoice pricing from cars101.com

So I sent a "Quote Request" on the individual vehicle on their website that interested me and got a reply within a day. I received a call from Eric Asp the following day and we began the process. I specified that I required a car with fewer than 7 miles on the odometer, and he obliged, informing me the one I was looking at had 6. So I placed a deposit.

A week later, I was ready to purchase with a PAL check from my credit union so I called them up, was told Eric was out of the office but Tom.com could help me and they'd have it ready for me the following day by noon. I arrived at the dealership, spent about an hour going through all their paperwork and registration transfer, etc... And drove home.

I Also got them to throw in a set of AllWeather floormats and 10 oil-drain-plug crush rings, since I do my own oil changes. They happily obliged on both.

I'm not really sure what else you'd look for in a buying experience - I was totally pleased with the whole thing.
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Old 01-28-2006, 10:19 AM   #3
dFunk
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Join Date: Aug 2005
Chapter/Region: MAIC
Location: NOVA
Vehicle:
2011 STI

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^so you're the one who bought the steel grey sti great choice

i also dealt with eric asp and tom.com. they gave me an absolute deal on my 05 wrx i'm very pleased with. even though i had to get the whole car repainted under warranty, the whole process was pain free with them informing me how far they had gone in the process.

does anyone know if the service department is mod-friendly? i've heard good and bad experiences with their services.
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Old 02-05-2006, 02:58 PM   #4
tairese
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Join Date: Dec 2005
Chapter/Region: MAIC
Location: American Legion Bridge
Vehicle:
2005 WRX CGM
Cobb Stg negative 15

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Maybe this just comes with the stigma following me for looking like I am 16, but I've only had one salesman take me seriously (out of 6 locations: gburg, stohlman, rockville, farrish, sheehy, dulles). Stohlman's people seemed more eager than ever to kick me out of their showroom.
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Old 02-21-2006, 12:00 PM   #5
Caelaorn
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Join Date: May 2005
Chapter/Region: MAIC
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01 White Canyonaro
01 stook,loud broken kart

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I bought my 05 wrx wagon from stohlman last june. I have to say it was pretty painless. I looked on their website and found basically exactly what I wanted listed with an extremely good price. I called them to ask if there were any caveats to that price and they said it was a fixed no-haggle price. (21,7 for new wrx wagon w/the auto dimming mirror and all weather floor mats if you're interested)

Anyway, I have the same question as dFunk. How mod friendly are they?
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Old 02-21-2006, 12:04 PM   #6
intence
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Chapter/Region: MAIC
Location: NoVA
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. Member #1 of
the witty MS Crew

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i think theyre pretty lenient on mods. kcook had a pretty extensive modified WRX that is lowered on coilovers. he tore a cv joint boot or something and it was replaced under warranty. your mileage may vary though.
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Old 02-21-2006, 12:06 PM   #7
intence
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. Member #1 of
the witty MS Crew

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Quote:
Originally Posted by tairese
Maybe this just comes with the stigma following me for looking like I am 16, but I've only had one salesman take me seriously (out of 6 locations: gburg, stohlman, rockville, farrish, sheehy, dulles). Stohlman's people seemed more eager than ever to kick me out of their showroom.
yeah, they didnt take me very seriously when i went to check out the new TR's. i asked one salesguy to show me the car and he just unlocked it and left. i was going to test his knowledge. richard hanna is a great guy though. he sold me my wrx.
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Old 04-04-2006, 08:42 AM   #8
Shikamaru
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Join Date: Nov 2003
Chapter/Region: MAIC
Location: Fairfax, VA
Vehicle:
2004 WRX
WR Blue

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all I know is that Mitsu dealer by them is ****ing desperate to sell anything
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Old 04-04-2006, 02:57 PM   #9
BryanH
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Chapter/Region: MAIC
Location: nova
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I really like Stohlman's and if I buy another Subaru will go back to them for it.

When I was looking for my 03 wagon I walked into Manassas Subaru with one simple request...I wanted a WRB Wagon with a 5 speed. Other than that I didn't care. Manassas Subaru could not be bothered to even look for the car. Richie Hanna got me the car the same day.

And the guys in the service department are very competant. After Manassas screwed up my car Stohlman got it fixed mostly under warranty.
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Old 04-04-2006, 09:12 PM   #10
Capt Crunch
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Member Sales Rating: (15)
 
Member#: 10852
Join Date: Oct 2001
Chapter/Region: MAIC
Location: Cleveland / UMD College Park
Vehicle:
Then : JDM Ver 7 STi
Now : E46 M3 / MKVI GTI

Default

Quote:
Originally Posted by tairese
Maybe this just comes with the stigma following me for looking like I am 16, but I've only had one salesman take me seriously (out of 6 locations: gburg, stohlman, rockville, farrish, sheehy, dulles). Stohlman's people seemed more eager than ever to kick me out of their showroom.
I was surprised that I got the opposite treatment (I'm 20). I went to Farrish to testdrive an sti, and the only one they had was a used 05 with 10k on the clock. I asked if I could drive that one, because 05 and 06 are exactly the same. All I wanted to see was if the driving experience was good enough that I wanted to sell my car for it. I explained to them that I don't care about the acceleration of the car, because I already knew what it felt like. I wanted to feel the steering, brakes feel, low end torque, etc etc. No deal, they said they wanted to keep the milage down. To rub it in I asked where the closest subaru and mitsubishi dealership was.

So I drove to Stohlman and it was pretty difficult to get anyone to talk to me. I eventually talked to a young guy (who said he was leaving soon for another dealership) and explained the above to him. He went to his manager, the manager came out, and I explained it to him. Manager said to not go very far, so we took the keys I hopped in and took it for a little spin. No flooring, no mad drifto skillz, just to see what it was like.

I ended up thinking the USDM sti was worse than my car, but Stohlman at least gave me the chance to buy the car. At least in my mind, that goes a long way.
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Old 07-28-2006, 02:56 PM   #11
AllAWD
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Location: Alexandria, VA
Default

Their service department is quite terrible. The lady in charge of Subaru service (Debbie) is a rude and unhelpful. I don't want to repeat my rant here (http://forums.nasioc.com/forums/show...php?t=1055545), but I've complained to the Stohlman Customer Service Manager:
Sandy Parris
703-287-4107
sparris@stohlmanauto.com

Last edited by AllAWD; 07-31-2006 at 01:23 PM.
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Old 07-31-2006, 11:54 AM   #12
WRX11
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I went there before I bought my second Subaru from Dulles. They claim they can beat other dealers too, so why they don't post their final prices up front is sketchy.

I also researched alot before my decision. I'd go back to Dulles again, Stohlmans, never unless things change with them.
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