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Old 11-19-2001, 01:03 AM   #1
Buttsy
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Join Date: Aug 2000
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Location: Orlando, FL
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2002 Impreza WRX
WR Blue Pearl

Default Suggestions on handling my first possible warranty repair job...

Saturday morning I started my WRX the same as always, but let it warm up a little longer while I shuffled some CDs. I thought I'd heard a clunk, so I popped the hood and sure enough, my oil pressure sender had come out of its clamp. I fixed that, got back in the car, started to pull out of the lot, and heard a VERY prominent ticking from the engine. Right in tune with the engine speed. I backed back into the spot, shut off the engine, popped the hood, and inspected everything, fluid levels, Fumoto oil valve, hoses, etc, until I decided that whatever may be ticking is within the engine and can't be seen from outside. I started the car one more time, just to make sure I hadn't overreacted, but the ticking was right there clear as day. I promptly had the car towed to the nearest dealership (Roadside assistance rocks) but the service dept. won't see it until Monday morning.

My question is, what can I expect? It's a pretty reputable dealership, I've had it there before and their head tech is very knowledgeable. But I've never gone through the warranty repair process before, I don't want to make any mistakes, you know? My only mods are an oil pressure sender teed off at the port beneath the alternator, which has never leaked oil, a Fumoto valve, boost guage and EGT guage without an EGT. I'm kind of hard on the car, I do autocross, but I've never done anything that would damage internals, certainly nothing intrusive to the engine.

Sorry to go on and on, but I'm a little worried. I'll post back when I hear something from the dealership, until then I welcome any suggestions or advice.

Shaun
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Old 11-19-2001, 07:48 AM   #2
GRWRX
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How loud was the ticking? Maybe you had it all along, but didn't notice it until you were looking for it. I'm not trying to be funny, but my car ticks at idle, more when it's cold.
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Old 11-19-2001, 09:29 AM   #3
Geek Guy
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Is it a tick tick tick, or more of a put put put? Mine tends to put a little bit when it's cold.
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Old 11-19-2001, 10:19 AM   #4
Buttsy
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Well, I heard from the dealership this morning, they're going to pull the engine to investigate the noise. And no, it's not the normal warm-up ticking, I worried about that for a while but realized it was normal. This ticking is VERY prominent, and apparently enough of a big deal to pursue heavy diagnostic work on the engine. The early word is possibly a wrist pin on one of the pistons. The bad news is they want to charge me 300 bucks to remove my non-standard equipment, i.e. oil press sender and my grille mesh, probably.

Will keep y'all posted.
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Old 11-19-2001, 09:51 PM   #5
cruzito
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Question

Are piston wrist pins covered under powertrain warranty? Just wondering cause I'm curious myself.
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Old 11-19-2001, 11:46 PM   #6
almurray
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Default Engine tick

The first thing you want to do is.

#1 Don't tell the you autocross with the car.

#2 refer to #1

They don't have to honor the warranty if you made any mods. to the car, although most dealers won't get crazy about what you did as far as engine mods.

FYI pistons pins are covered under warranty.
36/36 and powertrain.

by the way, don't forget they owe you a rental car for free
as long as they have your car (if it has 36000 miles or less).

Good Luck
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Old 11-21-2001, 12:21 AM   #7
Buttsy
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Well, # 1 is a given, though they just have to read my i-Club sticker to start researching whether I race the car or not. Either way, I couldn't attribute the failure, whatever it is, to autocrossing. I'm way harder on the car on the road than I am on the track...

As of this afternoon, they still hadn't diagnosed the problem yet. Hopefully soon. I will try to get pics of the empty engine bay and removed engine if I can, as well as whatever ends up being broken from the inside.
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Old 11-21-2001, 05:35 AM   #8
Andrew
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there should be no problems. i dont think they can search the internet to see what you are doing and then accuse of you doing blah blah.
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Old 11-23-2001, 01:37 AM   #9
remarcable
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Regional subaru reps read this board.
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Old 11-23-2001, 06:39 AM   #10
SubEd
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Default Re: Engine tick

Quote:
Originally posted by almurray

They don't have to honor the warranty if you made any mods. to the car,
There's more to it than this. The mod had to be directly responsible for the problem.

Ed
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Old 11-23-2001, 06:35 PM   #11
aigburth
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Default funny

I read and I read,then I laugh,of course I know your car has been Autocrossed.Do you think I live under a rock.I'm the tech who drives the red Impreza.
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Old 11-23-2001, 06:40 PM   #12
Buttsy
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Default

Update- I went to the dealership on Wednesday, the entire engine was out of the car, the valves, the intake, the turbo and exhaust were all on the shop floor. The short block was on a stand but not disassembled. There was evidence that cylinder number three's piston had done some damage to the sides of the cylinder where the intake meets the head, but other than that nothing else was noticeable. The tech showed me, by turning the crank until number 3 was TDC, how there was a little play in the position of the piston, i.e. it had a little sloppiness to it's stroke, like it wasn't securely tied to the crank anymore. He could push it in a little bit from TDC and it would settle, but the crank wouldn't move, which I guess means that the pins and/or bearings on the crank or piston gave out. This is where the ticking came from. The plan as of now is a new short block, pending SOA's approval, I guess. Either way, I won't have the car for a while. And a new block means a new break-in, which stinks. Well, the whole thing stinks, really. So far, the dealership has been very positive about doing the work under warranty, except for the fact that this has been the first report of this kind of damage.

This post has been brought to you by a busted con-rod.
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Old 11-23-2001, 06:42 PM   #13
Buttsy
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Yeah, I know, I saw your car Wednesday. *shrugs*

Oh well, maybe you can tell me then, if it's a big deal or not. So far Bill and Gil have been pretty helpful and optimistic about the repair, but then i'm just the customer.
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Old 11-23-2001, 06:53 PM   #14
aigburth
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It's avery big job,but it will be better than new when it's done.
just don't say autox around the shop.
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Old 11-23-2001, 07:00 PM   #15
Buttsy
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WR Blue Pearl

Default

So what is the attitude around the shop about autox? Does Subaru ever deny claims due to the driver's having autocrossed the car? And I wasn't kidding above, some days I put that car through a lot more on the street than I do in a day at the track.

And, yup, I know she'll be better than new. Gil did some suspension/steering repair work on her when my buddy put her into a curb; I don't even think about it anymore, he did such a good job.
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