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Old 11-23-2001, 08:19 PM   #1
jay25RS
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Question Do all subie dealers honor the rental car policy?

I was reading another post and was wondering about our roadside assistance. If we didn't buy a car from the dealership we get our cars serviced at, are they obligated to provide a rental? What if you are only 17 years old? What would happen then? Thanks.

-Jason
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Old 11-24-2001, 03:28 PM   #2
dhs
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Hmmm, I wondered the same thing about the rental policy. I asked at one dealer I went to see recently (in brooklyn NY). He pretty much flat out said no. There was some ho humming about "we try to give you a loaner". I definately got the impression that a loaner was rare and a rental reimbursment was even rarer at this particular dealer.

That seems odd since I would think SOA would pay for the rental.
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Old 11-27-2001, 10:46 PM   #3
cakagan
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My dealership always pays for a rental, except for something like oil changes and such. I think it may be part of my extended warranty, not because of the roadside assistance. Two different things there.

-chris

Last edited by cakagan; 02-17-2002 at 10:50 PM.
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Old 11-28-2001, 05:34 PM   #4
ccook
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2002 impreza wrx
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Default rental

If your car is under warranty and the repair is a warranty item, then SOA is the party responisble for paying for your rental.
I know. I bought my car in NM and I live in TX. The dealer here had no problem getting SOA to pay for a rental. The policy is $30/day for 3-5 days depending on circumstances. After the 5 days had expired in my case, I got the number (1-800 - subaru3) for SOA customer/dealer service and explained that my car had broken down right before the Thanksgiving holidays. They understood and I am still in a rental until tomorrow.

I just hope that the dealer can get the part put in by then, as almost all impreza wrx parts must be ordered.
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Old 11-28-2001, 09:31 PM   #5
steppin16
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the dealer would always give me a loaner with out any problems then when I questioned there work they won't let me use it anymore... I think I used it about 3 months total. And between the ages of 18 & 19.
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Old 02-17-2002, 09:07 PM   #6
IMPREZive 02 WRX
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I've had my WRX in fro lots o warranty work, and I've gotten mixedresults on reantals/loaners. At the dealer where I bought my car, (Martin in Turnersville...don't go there for service!) they refused to give me a loaner...:monkey: to them. They were supposed to fix an oil leak, but the tech was out and it was Christmas eve...he wouldn't be back til Jan 2nd. They wouldn't even give me a ride home, I had to call around to get a ride home. I drove my mom's minivan around til it got done...I sure missed my WRX in those times. Now, I go to Cherry Hill Subaru for all my warranty service. I drop the car off first thing in the morning, and go to work. If the car won't be done that day, they'll give me a ride to Enterprise to get me a rental. Now that's how it's supposed to be done. In fact, I'm taking the car there tomorrow to get that oil leak fixed again.
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Old 02-17-2002, 09:25 PM   #7
Jon [in CT]
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It's up to the dealership to decide whether to provide a loaner/rental at dealership expense, except for the following circumstance described in the Warranty and Maintenace booklet:
Quote:
Within the New Car Limited Warranty period, if any part needed to make repairs is temporarily unavailable anywhere in the United States, you may be eligible, under the terms of the Subaru Owner Assistance Alternate Transportation Program, for a substitute vehicle during the time your car is out of service for warranty repairs. See your Authorized SUBARU Dealer for additonal details.
BTW, I should would appreciate it if someone with access to the Subaru Owner Assistance Alternate Transportation Program documentation could post it here.
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Old 02-17-2002, 10:30 PM   #8
gtguy
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I know that it's definitely part of the extended warranty. I don't know about the regular warranty.

Kevin
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Old 02-18-2002, 01:25 PM   #9
OceanStateScooby
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I went in to my dealer (Bald Hill Subaru in Warwick, RI) a week or so ago because of a CEL. The CEL code said to send the ECU in to SOA. So, I was without an ECU for two days, making my mechanically perfect WRX undriveable.

However, the dealership offered to give me a rental car while my WRX ECU was being shipped back/forth to/from SOA.

My $0.02.
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