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Old 02-07-2007, 04:55 PM   #1
Woot
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Question Warranty coverage denied because of suspension springs?

Hi Guys,

Im doing some research into what types of warranty coverage people are being denied because they have aftermarket suspension springs on their cars. If you have any experiance with issues of this nature, I would appreciate it if you could provide me with some details. Thanks in advance for your help!
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Old 02-07-2007, 08:29 PM   #2
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well in truth, the aftermarket springs will keep the suspension compressed which will damage stock shocks not set up for that. What is the issue thats being denied? If its not suspension related then the springs are a non-issue.
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Old 02-07-2007, 11:20 PM   #3
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....does it have anything to do with this?:
http://forums.nasioc.com/forums/show...09#post1639700

I would be going after that dealership if they sold you the car in that condition. .....not sure what warranty coverage would have to do with this issue though (if that's what this thread is about)?
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Old 02-08-2007, 01:17 PM   #4
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Kean - Actually, I took my car to a different subaru dealer and they said nothing was bent on my car at all, and they did a full "pre-sale inspection and said everything was good, but I did have a bad center diff and they replaced it under warranty. The original subie dealer I took it too apparently has a history of lieing to customers so they dont have to fix stuff under warranty. Reason I started this topic was to see if people have had problems getting stuff non suspension related fixed under warranty as a result of having springs on their car. Basically if I had some sort of drivetrain issue, I dont want them to deny my warranty coverage because I put springs on the car.
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Old 02-08-2007, 01:25 PM   #5
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Quote:
Originally Posted by Woot View Post
Kean - Actually, I took my car to a different subaru dealer and they said nothing was bent on my car at all, and they did a full "pre-sale inspection and said everything was good, but I did have a bad center diff and they replaced it under warranty. The original subie dealer I took it too apparently has a history of lieing to customers so they dont have to fix stuff under warranty. Reason I started this topic was to see if people have had problems getting stuff non suspension related fixed under warranty as a result of having springs on their car. Basically if I had some sort of drivetrain issue, I dont want them to deny my warranty coverage because I put springs on the car.
.....got it.

I guess the bright side is that there was no physical abuse/damage. ......that really must have got your blood boiling though. Anyhow, sorry for the side-track.
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Old 02-08-2007, 04:54 PM   #6
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Quote:
Originally Posted by Woot View Post
Kean - Actually, I took my car to a different subaru dealer and they said nothing was bent on my car at all, and they did a full "pre-sale inspection and said everything was good, but I did have a bad center diff and they replaced it under warranty. The original subie dealer I took it too apparently has a history of lieing to customers so they dont have to fix stuff under warranty. Reason I started this topic was to see if people have had problems getting stuff non suspension related fixed under warranty as a result of having springs on their car. Basically if I had some sort of drivetrain issue, I dont want them to deny my warranty coverage because I put springs on the car.
I can't really understand why a dealership would lie so they don't have to provide warranty coverage. If anything, they're making money off of warranty repairs.
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Old 02-08-2007, 07:54 PM   #7
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Yeah, but they make a ton more without warranty repairs.
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Old 02-08-2007, 08:14 PM   #8
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Quote:
Originally Posted by andypress View Post
I can't really understand why a dealership would lie so they don't have to provide warranty coverage. If anything, they're making money off of warranty repairs.
I dont know man, but it's true. I even took my car to a frame shop and everything was straight as an arrow. The original dealer even said they tried to align it, and it wouldnt line up because the frame was bent. When I took it to the 2nd dealership it aligned just fine. I searched the net for warranty issues with Kearney Mesa Subaru, and there were many, many storys to be told. Kearny Mesa subaru even wanted to charge me $160 to replace the diff fluid because they said someone must have put the wrong diff fluid in it, and that was the problem, and once the new diff fluid was in the manager of the service dept would need to take my car home for the night to "break it in" to make sure the lube solved the problem. What a crock of ****!
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Old 02-08-2007, 11:22 PM   #9
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Quote:
Originally Posted by Woot View Post
once the new diff fluid was in the manager of the service dept would need to take my car home for the night to "break it in" to make sure the lube solved the problem. What a crock of ****!
What the... You can't blame him for trying, I guess. Why I'm still suprised by anything anymore is suprising in itself.
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Old 02-10-2007, 12:31 AM   #10
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Quote:
Originally Posted by andypress View Post
I can't really understand why a dealership would lie so they don't have to provide warranty coverage. If anything, they're making money off of warranty repairs.
Because just like customers can abuse the warranty system, so can dealers. If a dealership abuses warranty (doing uneccessary repairs, etc.) and tries to get extra money out of SOA, it can throw up red flags at SOA. SOA in turn can come in and do a full audit of a dealer's warranty work for however long a period they want to look at. Any suspicious repairs/claims can be charged back to the dealer by SOA, and it can get VERY expensive.

If a dealer knows they are "on-the-bubble" because of past abuses, they will try and get out of warranty work or be very careful about it. In the end, a dealers dishonest practices end up hurting the cutomers in the end.
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Old 02-10-2007, 08:15 PM   #11
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Quote:
Originally Posted by andypress View Post
I can't really understand why a dealership would lie so they don't have to provide warranty coverage. If anything, they're making money off of warranty repairs.
i wouldnt really say they are making money off warranty. technicians do nothing but lose money on warranty repairs, such as getting paid 1.2 hours to replace a dash pad, or even better, 2.5 for a bulkhead harness in a wrx. if it takes the tech longer to do that, they dealer is losing money as the clock ticks...
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Old 02-10-2007, 11:00 PM   #12
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Not only that but some of the warranty times are crap.

I had a technician remove and replace both passenger front and rear weatherstripping and was paid .3 hours. It took him a good 30 minutes. However, he can take a rear tailgate emblem, peel the adhesive and in 5 seconds have it on and get paid .4 hours.

Headgaskets only pay 1/3 of what they normally do and half the time they will only pay to replace just one unless both are leaking. As does transmissions. Turbos pay jack crap and are a pita at times. Again thats where warranty screws the tech.
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Old 03-16-2007, 06:34 PM   #13
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That's why we all need a good dealership to frequent like CHINO VALLEY in southern california. Bring them snacks and donuts in the morning when you go in for service and it goes a long way.

Warranty denial should be supported by something that directly attributed to the failure of a warrantied part. So if your engine blows up but all you have is springs in the car, the engine should be covered. If you are like me, and at 29k miles your shocks start leaking...I wouldn't try to go claim it under warranty since I was riding on S-Tech and LOVE jumping things.
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