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Old 02-07-2007, 05:53 PM   #1
BigWrecKs
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Default What is your take on purchase responsibility?

I'm not necessarily refering to the way you control your money. Instead, we should discuss where the line is drawn between a 'smart' buyer and any other type of buyer.
My view:

Since I work in a retail store, I see people return merchandise because they don't like it, didn't fit their personal requirements, or simply just broke because of some anomaly. However, many times, people return cheap items for example, an Insignia Portable DVD player... Sure he bought it for $49.99(or something ridiculously low) on sale--but did he really expect to get a top-notch product? Judging by his anger and disbelief: Yes.

And this is where I throw in the:

I have come to the conclusion that it is the purchaser/customer's responsibility to research a product before purchasing, which typically includes reading reviews regarding the products performance.

Sure most of us do it already and seems like 2nd nature...but for some reason, a lot of people don't research before they buy...and it doesn't make sense to me.

CN: buyer's always remember...you get what you pay for...
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Old 02-07-2007, 05:55 PM   #2
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Buyer beware..at all times.


Oh and news flash...people are idiots...don't let it upset you.
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Old 02-07-2007, 05:55 PM   #3
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I research something to teh death.

Maybe the returners are impulse buyers feeling remorse after the fact?
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Old 02-07-2007, 05:57 PM   #4
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I know common sense is a rare entity...but since the American public is somewhat frugal, I would expect some sort of research before purchasing. I guess I shouldn't give the American public so much credit.
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Old 02-07-2007, 05:59 PM   #5
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Quote:
Originally Posted by BigWrecKs View Post
I know common sense is a rare entity...but since the American public is somewhat frugal, I would expect some sort of research before purchasing. I guess I shouldn't give the American public so much credit.
ERROR ERROR ERROR !!!!!!

That is where you are going wrong...have you seen debt ratios lately?
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Old 02-07-2007, 06:00 PM   #6
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Quote:
Originally Posted by Humpty View Post
ERROR ERROR ERROR !!!!!!

That is where you are going wrong...have you seen debt ratios lately?
You're right. I thought "somewhat" would separate those who are impulse spenders versus those who do some-moderate thinking before purchasing.

Last edited by BigWrecKs; 02-07-2007 at 06:10 PM.
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Old 02-07-2007, 06:07 PM   #7
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Quote:
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ERROR ERROR ERROR !!!!!!

That is where you are going wrong...have you seen debt ratios lately?
Heh, credit ratings say that but it seems Americans are completely un-frugal on alot of stupid, extremely expensive purchases but are willing to act like complete idiots over insignificant things. It's the eBay and Wal-Mart culture. I used to sell golf clubs and the old losers who used to buy them would complain about 5 cents when they were getting better product for cheaper than most places. But because they could get it at Wal-Mart, eBay, K-Mart or from the Messican down the street for $19.95, that meant you were way too expensive.

Or, I see it in racing all the time. The racing events I do tend to be older, well off people who can afford a thousand bux to enter the race and who own Porsches, Mercedeses, BMWs, etc. etc. but are willing to sacrifice their own or someone else's safety to save $50 on safety gear. It's idiotic.

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Old 02-07-2007, 06:10 PM   #8
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Quote:
Originally Posted by BigWrecKs View Post
However, many times, people return cheap items for example, an Insignia Portable DVD player... Sure he bought it for $49.99(or something ridiculously low) on sale--but did he really expect to get a top-notch product? Judging by his anger and disbelief: Yes.
So you're saying I shouldn't expect a $50 DVD player to actually play DVDs?

When I buy a product, I expect it to work as advertised...regardless of name brand.
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Old 02-07-2007, 06:12 PM   #9
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Quote:
Originally Posted by Vostok 7 View Post
Or, I see it in racing all the time. The racing events I do tend to be older, well off people who can afford a thousand bux to enter the race and who own Porsches, Mercedeses, BMWs, etc. etc. but are willing to sacrifice their own or someone else's safety to save $50 on safety gear. It's idiotic.

Vostok 7


It's rampant in rally. Guy shows up with $500 in-car camera system, top of the line Sparco custom fitted suit, but can't spring for a HANS, and has stock brakes (pads/rotors/fluid) on the car.
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Old 02-07-2007, 06:12 PM   #10
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So you're saying I shouldn't expect a $50 DVD player to actually play DVDs?

When I buy a product, I expect it to work as advertised...regardless of name brand.
That's exactly what i'm talking about. I'm not saying it won't completely work...but at the same time, being a purchaser, I wouldn't assume the life expectancy of the product will be anything beyond acceptable.

It's a well-known assumption that when products are built with better components...it will be an overall better product whether it lasts longer or performs better.

Ok Ok Ok, So you purchase the Kia with much excitement because of its low price. Then it breaks down on you a month or two later(just for instance). You're going to be uber pissed about the $10,000 you spent on it, correct? I would certainly hope so, but at the same time...did you honestly think you bought a quality product?
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Old 02-07-2007, 06:14 PM   #11
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Quote:
Originally Posted by BigWrecKs View Post
That's exactly what i'm talking about. I'm not saying it won't completely work...but at the same time, being a purchaser, I wouldn't assume the life expectancy of the product will be anything beyond acceptable
What sort of life expectancy is "acceptable"?
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Old 02-07-2007, 06:15 PM   #12
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Quote:
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It's rampant in rally. Guy shows up with $500 in-car camera system, top of the line Sparco custom fitted suit, but can't spring for a HANS, and has stock brakes (pads/rotors/fluid) on the car.
Bingo, exactly what I'm talking about. Different racing field but still, same attitude.

It sickens me, really.

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Old 02-07-2007, 06:19 PM   #13
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Quote:
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What sort of life expectancy is "acceptable"?
We can discuss semantics all night. For the sake of argument, "acceptable" life expectancy for a $50 DVD player for me is a little less than a year.

You could look at it from another angle also...how long would you like the product to last to get your $50's worth. And, with the same answer, no more than a year.
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Old 02-07-2007, 06:27 PM   #14
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We can discuss semantics all night. For the sake of argument, "acceptable" life expectancy for a $50 DVD player for me is a little less than a year.

You could look at it from another angle also...how long would you like the product to last to get your $50's worth. And, with the same answer, no more than a year.
I'd agree. A year is an acceptable time for cheap electronics. Hell, that's about all you can expect most electronics to last.

However, if I get it out of the box and it doesn't work, or lasts for two weeks, then I'm going to take it back and get a refund/replacement.

When I buy cheap products, I expect that the materials will be lower grade, the tolerances will be higher (poor fit & finish). I don't expect a poorly engineered (obvious defects), or shoddily put together (missing nuts/bolts/pieces) product. And I expect that if I encounter a non-functioning product, that the mfr/store will honor the warranty on the product and provide a timely replacement.

Example, I bought a 6" vise from Harbor Freight. It lasted nine months before the base cracked. When you look at the broken steel, you can see that it's a very porous casting. I wasn't surprised or pissed, but I will be calling to get a warranty replacement for it (lifetime warranty).
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Old 02-07-2007, 06:33 PM   #15
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Quote:
Originally Posted by fliz View Post
I'd agree. A year is an acceptable time for cheap electronics. Hell, that's about all you can expect most electronics to last.

However, if I get it out of the box and it doesn't work, or lasts for two weeks, then I'm going to take it back and get a refund/replacement.

When I buy cheap products, I expect that the materials will be lower grade, the tolerances will be higher (poor fit & finish). I don't expect a poorly engineered (obvious defects), or shoddily put together (missing nuts/bolts/pieces) product. And I expect that if I encounter a non-functioning product, that the mfr/store will honor the warranty on the product and provide a timely replacement.

Example, I bought a 6" vise from Harbor Freight. It lasted nine months before the base cracked. When you look at the broken steel, you can see that it's a very porous casting. I wasn't surprised or pissed, but I will be calling to get a warranty replacement for it (lifetime warranty).
I wouldn't say all consumer electronics are ticking time bombs...My laptop will be turning 3 years in a few months, my Sony TV must be almost 10 years old, hell--I saw a customer with a Motorola StarTac cell phone a week ago. One last example is my home theater system that is still running like a champ after almost 7 years.

I feel that thorough research regarding a product is essential for a reliable purchase if you depend on technology. Then again, who doesn't depend on technology?
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Old 02-07-2007, 07:12 PM   #16
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My fiancee's $30 DVD player is around 4 years old. It still works quite well for watching the Office before we go to bed.

What happens when your $28k Outback XT goes in the shop for repairs? That doesn't mean it is a shoddy product. Complex things break on occasion and there is nothing that is engineered perfectly, regardless of how much money you spend on it.

~~Quentin
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Old 02-07-2007, 07:14 PM   #17
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I usually know a lot about any product I'm buying, what its pros & cons are, and I don't buy something until I've been able to establish that it's the best for my needs, for my money. Of all the people I know, I probably spend among the most time researching things before I buy.
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Old 02-08-2007, 12:20 PM   #18
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bump for day crew and mid-day arguments
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