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Old 02-09-2007, 01:43 AM   #1
Jeff54
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Default Dealership screwing me over, help please?

so somehow my oil pan was slightly stripped, im still not even sure how it got like that....but anyway, it wasn't too bad, i could finger tighten it, but anymore would cause it to "slip" threads and loosen. I bought a new drain plug from autozone, threw it in, finger tightened it but it still wouldn't go any tighter. It slowly leaked oil, i mean really slow, like maybe a 2 inch pool on the ground when i left it for 24 hours. so i had to take a friend to subaru dealership so he could pick up his car....i talk to the service guy about the pan, he said they can rethread it no problem.....for 70$....so i tell him to go ahead...an hour and 20 minutes later he comes out and tells me i need a new oil pan. and quotes me 377$. I know i can get it done for cheaper, and also that i can wait till i get home to get it done(i go to school in arkansas, but home is vancouver canada), cause it only leaks a little bit of oil, not enough to be a real problem. He says they cant do that, the pan is too stripped and theres no way to get a plug in it. So hold on, it was in a lot better shape before they touched it. I tell him that they need to either pay for the pan, or pay for the tow to bring it back to school so i can get it fixed where i want. He refuses to, saying that its not their fault, he says when they took the bolt out the remaining thread just fell out.....which is a pile of crap, because i've taken the bolt out a couple times and checked out the threading on the pan, as well as to try different crush washers, i also pulled on the bolt with vice grips to make sure the thread was strong enough that the bolt wouldn't just fall out while driving. I talk to him more about it, and tell him this, he just says im wrong. I'm pretty angry now, cause i really have no choice but to pay the 377$ to get them to change the pan, and he says it will take two weeks to get the pan in. So im out a car for at least 2 weeks and out 300$, when if they hadn't touched it i would have been in much better shape.

I continue to argue with him, saying how he's lying, if the threads came off when they took the bolt out why did it take an hour and 20 minutes for him to come out and tell me this? I ask him why they cant just throw an oversized bolt in. He then says "well some moron put the wrong size bolt in"...Which again is total bs, cause i put that bolt in, i compared it with the stock bolt to make sure, it was the EXACT same size and thread pattern. I tell him this, he tells me im wrong, so i tell him to show me the bolt, he says he cant cause they've already thrown it away and its gone. So now im pretty sure that this guys giving me the run around. I ask to speak to his manager, or the service technician who did the rethread. It was 5:45 and they close at 5:30 so they're gone. So i go out and look at the car, the hole in the pan is HUGE, like 1 and half inch in diameter. But i was getting nowhere, i told him to order the pan, cause i dont really have any other choice, i need my car back. So it's going to be 2 weeks for the part, unless i pay the 40$ for it to be freighted....which is too much for freighting an oil pan in my opinion.

So the next day i call the manager, he gives me the run around, says they wont pay for it. Says its not there fault, so i ask to talk to the guy who did the rethread. The guy says that the pan was damaged when he tried to rethread it, that the thread was not damaged any more when they took the bolt out. I also asked him about the plug they took out, and he said he didn't look at it, he just assumed it was the wrong size since it wasn't the stock bolt.

Now heres the part that blows my mind, I ask the service guy if he can put a rubber plug in or something so that it could hold oil long enough to drive the car back(i live about an hour and 20 mintues from the dealership, so towing would be all kinds of expensive). He tells me "it holds oil now, we use tree branch" i said excuse me?, he said "we went outside and broke a branch of a tree and jammed it in the pan so that we didn't have to push it around the garage. Are u kidding me? you're so lazy that u jam a bloody tree branch in my pan so that u dont have to push it? I think this is pretty bad for a dealership that charges upwards of a hundred $ an hour.

Im going to call and talk to the manager of the dealership tomorrow and call subaru america. This is the same dealership that when my friend went in cause his clutch was slipping they quoted him 1200$. They took the clutch out, determined it was fine, but the problem was heat spots in the flywheel. They replaced the clutch anyway and replaced the flywheel WITHOUT calling him and asking him first. So when he went in to get car, he finds out and finds he's being charged 2000$, 800$ more than quoted. Its pretty bad that they replaced the clutch that didn't need to be replaced, as well as didn't tell him they were going to do an extra 800$ worth of work.
does anyone know what else i can do or who i can call? maybe the DMV or better business bureau? or am i just straight screwed?
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Last edited by Jeff54; 02-13-2007 at 01:59 AM.
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Old 02-09-2007, 01:51 AM   #2
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holy **** dude, thats messed up...i would take it up with the manager of the dealership. if not, like you said SOA. i dont think that there is much you CAN do since they have your car, etc. this kinda makes me nervous cuz im taking mine in on tues to have them check a rattle and my lines cuz my fuel effiency blows
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Old 02-09-2007, 01:52 AM   #3
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need some CN up in this bitch!
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Old 02-09-2007, 02:01 AM   #4
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Write everything doen that happens, call Subaru of America.
There's people on here who have decent contacts there.
Good luck.
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Old 02-09-2007, 02:04 AM   #5
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Quote:
Originally Posted by ksouro1 View Post
Out of all the plugs and adhesives lying around in that garage, they find a branch to plug the hole? thats F$*@ed up.
no kidding eh?.....and why even bother? is it that hard to push a car 50 feet? and why would u tell me that.....he thought it was funny, they f***ed up my car, now they're gonna tell me that and laugh?

Last edited by Jeff54; 02-09-2007 at 02:21 AM.
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Old 02-09-2007, 02:29 AM   #6
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id stick a tree branch up his ...
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Old 02-09-2007, 09:24 AM   #7
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what dealership is it?
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Old 02-09-2007, 09:58 AM   #8
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I have to say that after what happened to your friend, going to this dealer probably wasn't the best idea. Anyplace that slams people with work they don't need and unauthorized work for even the simplist things can never be trusted.
Your friend should not have paid the $800. If he didn't authorize the flywheel to be replaced then he's not legally responsible to pay for it and considering they likely pitched the old one, too bad for them.

As for your issues, they have already messed with you and pegged you for a sucker. Trying to be cool or a nice guy and work it out with them is not going to get you any results.

1. If you can get into the lot without climbing any fences or entering any structures, go shoot photos of the plug in the oil pan. Be sure to get shots of the car on their lot. If it's behind a fence or in a building or structure just get shots of the car on their lot. Do not enter if there are any obstructions.

2. Call the Dealership manager and set up an appointment. Get a notepad and be sure to write down their name. Ask for the owners name.

3. Contact Jamie (Subie Gal) and check the price on an oil pan.

4. Arrive 45 minutes early. This is to gave you time to do some leg work and so the dealership manager doesn't slip out and aviod your meeting.

5. Bring a camera and a notepad. Get the names of everyone you speak with. Take the photos of the car, even if you already got them, do it again so they know you're serious. Ask to speak with the person who did the work. Ask questions but do not challenge or argue, just ask questions and write down the answers. Questions like: how do you know the plug you took out was the wrong size? How big of a hole did you drill? What size were you planning to tip and what size plug were you planning to use when finished? Is a tree branch common practice and does Subaru recommend this practice`? Have they run the motor with the branch in the oil pan?
Most likely they'll clam up pretty quick and won't answer your questions. That's fine, note that they refused to answer questions.

6. Be prepared to wait all day if the Dealership manager does slip out on you. And if they do tell the receptionist that you will wait for their return and to call their cell phone and let them know you will be here for their return.
Once in a meeting, calmly explain the situation. Ask the questions you asked of the service people. Again do not argue. Go ahead and explain your position. ASk them how they want to resolve this problem. They'll want to charge you parts and labor for replacing hte oil pan. This is when you start asking very pointed questions, like what is your standard procedure for tapping? Is drilling a one and half inch hole standard procedure? You are trying to get them to say things that point to the fact that they really screwed this one up.

Keep going over everything again and again. They'll try to talk in circles to frustrate and wear you out. Cut them off where you can and continue to press even if you have to repeat your story or questions for them. Meet their silences with silence. If they say anything that gets your blood boiling, take a minute, jot a note down, take a sip of water. Be stern and to the point, but don't yell or lose your cool. The worst things you could say will be that these times, They try to keep you off balance and work you up and then offer a "deal" that won't actually be a deal. Go into the meeting knowing what you resolution you'll be satisifed with.
Once they throw their hands up, start wrapping up the meeting by saying something like, "I need to start wrapping up, I have an appointment with a lawyer I need to get to soon, is there anything else you would like to go over?" If they ask you who your lawyer is, tell them that if the lawyer needs to speak with them he/she'll be in touch otherwise the dealership is to deal only with you.

Good luck.
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Old 02-09-2007, 01:13 PM   #9
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A tree branch? Are you kidding me? Get a picture of that before making any mention of it to anyone, because you will never be told that it was used again. Ugh, I hate dealerships like this.
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Old 02-09-2007, 04:07 PM   #10
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yeah, i still cant beleive they put a tree branch in....and thought it was funny, a**holes.....

thanks for the help, i'll be going in to take pictures and talk to the manager on monday.

I've been talking to some people, forums, as well as Mech. Engineering profs at my school(Im E Engineering student) and i'm going to persue a new engine. A tree branch can lead to debris in the motor and even a small particle in oil passage can lead to broken oil pump/blown engine down the road. And since they wont take responsability for the damage they've done so far while the car is still in the shop, there's no way they're going to take responsability if my engine seizes later.....is this unreasonable?
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Old 02-09-2007, 04:21 PM   #11
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definitely dude, CALL Subaru of America!!! i would for sure DEMAND a new engine. you cant just shove random crap in your engine. you might even need to contact a lawyer if it progresses to that point, lets hope SOA can help you out. GOOD LUCK and keep us updated.
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Old 02-09-2007, 11:34 PM   #12
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ummm Wow I work for a Cadillac/Saab dealership and GM would NOT tolerate a customer being treated like that. Definately call Subaru of America, find out the regional rep and try and talk to that person.
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Old 02-10-2007, 12:14 AM   #13
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Wow.

That's really bad man...
That's a crappy situation to be in.

samesk8er had the best response I've heard in a long time. Haha.
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Old 02-10-2007, 12:28 AM   #14
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Dang lol i would laugh to not to be mean but if it wasn't your car you would laugh to, ok i work at mitsu and i have worked at nissan we have not ever stuck crap in a hole to plug it up like that lol. they cannot do anything like that if it needs flinstone power then push but they cannot treat you like that and they cannot juts rip the threads out and make you buy a new pan every dealership trys to make more money then it costs. they make the numbers upp/ prices like if the part is 100.00 and the tech needs an hr. so +98.50 which would be 198.50 plus tax they can try to make as much money as they want so 198.50+tax and i wanna make profit about 70.00 and add it or +100.00 they can do whatever they want to the price i was a service writer and the things people would pay was horible. so talk to the salesmen or the dm of SOA sry about your car though.
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Old 02-10-2007, 12:56 AM   #15
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1-800-SUBARU-3

Call that number. It's Subaru's customer service. $73.13 is MSRP, iirc. Two weeks is insane. 2 days. That's a standard order from Subaru.

PM me if you need some other info. I'll help you out.
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Old 02-10-2007, 10:21 AM   #16
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Call SOA!
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Old 02-10-2007, 10:46 AM   #17
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Call SOA, get a contact name and a case #

Once you tell the dealership you called and you have a case #, they'll be a lot nicer...and when you get the SOA survey by mail, trash them...
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Old 02-10-2007, 11:31 AM   #18
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Quote:
Originally Posted by Ghosthound View Post
definitely dude, CALL Subaru of America!!! i would for sure DEMAND a new engine. you cant just shove random crap in your engine. you might even need to contact a lawyer if it progresses to that point, lets hope SOA can help you out. GOOD LUCK and keep us updated.
im with him!!! my old tow vechile (00 dodge ram 3500 dually) bought in cash from a dealership started falling apart before i could even start towing with it. brake lines in the front spilt doing highway speeds, idler pulley fell off and some other random crap. they started to straight up lie to me.

so i got completely fed up and called dodge USA and i went through a case worker over there. they got their 5 star rating removed, they fixed my truck right away and were the nicest people EVER after that. the guy was lieing to the caseworker!!! it was insane. all and all i would DEFINETLY call subaru USA and see if you can have them call the dealership and talk to them.


and PS. why has no one even mentioned the fact that they DRILLED the oil pan while it was still ATTACHED to the car???? are you serious there HAS to be metal in it now. i wouldnt even before concerned with wood at this point!
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Old 02-10-2007, 11:45 AM   #19
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I recently helped a friend that has a problem with their Ford truck. The dealer messed up the electrical system, then told him he would have to wait about 10 days for the part to come in. It wasn't on back-order - - that was when the dealer got their parts delivered??!!?? We left word for the regional rep (the technical guy) but the word was delivered via the dealer. We had no way of knowing it was communicated and trying to call Ford was a joke. So, we decided that while his truck was there, we would visit his 'property' every day. We only had to visit for 3 days. We 'happened to run into' service customers as they were dropping off their cars and we shared our story with these customers. We also shopped around in the show room and shared our story there with some potential customers. Once the fourth person left the dealership after talking to us, it was amazing!! The part arrived magically ahead of time and the truck was fixed at no cost to my buddy. We were very respectful, didn't make a lot of noise and we had the right to be at the dealership since they were holding onto our property. We did not cause any kind of scene, but just were feeling chatty about the problem when we happened across the other customers. It got to the point where the GM of the dealership asked us to leave, and we did - -only to return the next day. On day three they asked me to "Please, don't talk to customers here. We will work to resolve the problem" It was a bit of a time investment, but so worth it. I'm not sure if this would help you, but you may want to spend a little time at the dealership and share your experiences with other potential customers. It may help speed up a positive result??
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Old 02-10-2007, 01:34 PM   #20
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Why should he call SOA? He's in Canada!
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Old 02-10-2007, 02:32 PM   #21
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Quote:
Originally Posted by Opie View Post
Why should he call SOA? He's in Canada!
Because the Subaru dealer that he is complaining about is in Arkansas or something. Not in Canada. Look before you leap, Opie.

Either way, below is SoC's contact information. Maybe the OP should contact both.

Subaru of Canada
1-800-894-4212

Call them, then.
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Old 02-10-2007, 03:04 PM   #22
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A dealer once deployed the airbags in a honda I was having the check engine light turned out on and thought they were going to make us pay for it. Haha for them... they ended up replacing the airbags and that dude got fired. :-D

As for the extra $800 they charged that guy... if he said "just fix it, whatever it takes," he is screwed. If he didn't though, have him take them to court. You can't legally be made to pay for unauthorized repairs to your car. (at least in my state I know you can't.) He should pay the $1200 and let them sit on the rest.

As for your leaky oil pan... I think your insane for driving a car with an oil plug that will only finger tighten, I don't care if it was only a mile. Vibrations loosen bolts... and if you lose an oil plug going down the interstate at 65, you will have the pleasure of buying a new motor. Next time go to a salvage yard, get an oil pan for $50 and have a buddy put it on for you. Total cost... $50 + a 6 pack.
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Old 02-10-2007, 06:39 PM   #23
Jeff54
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yeah...should have put it on myself......but school and all that i have zero time.....its also really hard to find a mechanic that knows what a boxer engine is.....the thing is, i checked the bolt 3 times on the way to the dealership.....it didn't get any looser....

im going to head out and take pictures tomorrow..then call SOA on monday....im afraid if i call SOA now they contact the dealership and they'll take the branch out. As of now they dont know that i have a problem with the tree branch, and i want to keep it that way until i get some pictures....

crappy thing is im going to have to miss class to go out there on monday.....

samesk8r: when i talk to the manager should i demand the new engine? or just ask those questions and then only deal with SOA? Cause i have a feeling i still wont get anywhere with the manager......nobody at the dealership has shown me any respect at all.....i dont think thats going to change if i start demanding a new engine......
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Old 02-10-2007, 06:49 PM   #24
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Work with SOA. Don't go snapping at people and making demands. That won't get you very far. Be respectful no matter how you're treated. Let SOA know that you're very upset and present them with all your documentation.

Being a dick won't get you anywhere. Trust me.
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Old 02-10-2007, 06:57 PM   #25
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not to be on the dealers side here, but a few things for you to think about...

it is very possible the threads pulled out when they took the drain plug out, ive done hundreds of oil changes on subaru's and its actually not uncommon for that to happen. take the plug out, threads come with it, go to put it back in and it strips. tell the customer and they go off on how we screwed up and we have to pay for it.

also, you might have shot yourself in the foot by getting a plug from autozone, even if you cant get them seperate from subaru.

putting a stick inside there is completely bs and i would be furious if someone did that to my car, but going for a new engine is a little overboard. when they get the new pan in just make sure they clean off the oil pick up. it takes more than a small particle to ruin your engine, you'd be surprised how much crap can get through there fine. and in all reality any debris from the branch is just sitting in the bottom of the oil pan.

the fact that you could "finger tighten" it is not not good at all haha. it needs to be more than just finger tight to hold, or it will fall out. and also you said that it would just slip if you tightened it more, which means you already pulled the threads loose, making it more likely that it fell out for the dealer. especially after you put an aftermarket plug in it.

im not taking sides, im just letting you know what the dealer will probably come back at you with.

-greg
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