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Old 01-28-2009, 04:11 AM   #276
bereda
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i think its away to track our subbies from owner to owner andkeep tabs on what was purchased for it so they know ok well this car started in gorgia and now is in new york lets see what he purchased in gorgia and see who the owner used to be when it was in georgia that type of thing my parts guy is the coolest old dude ever if its something small or something they might have used in the back from a smashed car i get it for free or like when i needed a cabin air filter i get his price with no mark up
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Old 01-28-2009, 02:03 PM   #277
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Quote:
Originally Posted by bereda View Post
i think its away to track our subbies from owner to owner andkeep tabs on what was purchased for it so they know ok well this car started in gorgia and now is in new york lets see what he purchased in gorgia and see who the owner used to be when it was in georgia that type of thing my parts guy is the coolest old dude ever if its something small or something they might have used in the back from a smashed car i get it for free or like when i needed a cabin air filter i get his price with no mark up

IMPORTANT MESSAGE! IMPORTANT MESSAGE!
IMPORTANT MESSAGE!

BARACK OBAMA HAS JUST CREATED A NEW STATE FOR OUR COUNTRY....GORGIA!!!
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Old 01-28-2009, 02:12 PM   #278
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This thread should have been closed 12 pages ago.
Clearly, the reason has been explained numerous times.
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Old 01-30-2009, 07:00 PM   #279
5thBeatle
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Quote:
Originally Posted by runninstrong View Post
This thread should have been closed 12 pages ago.
Clearly, the reason has been explained numerous times.
Agreed, but since I just found this thread, I'm going to add my two cents anyways.

I've been a parts counter worker/parts manager for 7 different import brands. (All with the same company; yes I'm competent and can keep a job! )

The number one most important thing to remember is that your car is an import. These cars are sold in many different markets with different crash and emmisions standards. This plays a large roll in the design and function of parts catalogs.

All of the brands I work(ed) with often display part numbers for other markets even if you set defaults to North American market. So lets say your asking the parts guy (or gal) to look up a bumper for your '98 RS. He might get ten listings, but only two apply. Now he has to try to read though all the footnotes being careful not to misread and taking considerably more time. If he had the VIN in the first place, the catalog might have only shown the one or two choices. And most walk ups have more then one required part, and often lots of inquiries about prices of others.

I've read several posts in this thread about the inconvienience of having to get the VIN. Please. Churning butter and plowing a field with an ox is an inconvienience. Parts departments are generally a fast-paced work environment with little down time between phone calls, technicians (or mechanics if your like that term better), and walk ups. If your asked for a VIN, it's to save the dealer and well as you more time.

As already stated, VINs more accurately filter parts. Then there was a chorus of posts about incidents where VINs were provided and the wrong part was still obtained. Just like anything else in life, nothing is perfect. But please don't assume that because it was wrong, the VIN therefor shouldn't be necessary. It could have been something simple as a bad listing or filter in the catalog. Sure, you've been inconvienienced on this part, but the system is 99% accurate for the tens of thousands of other parts on your car.

Lastly and most importantly PARTS DEPARTMENTS DO NOT RECORD YOUR VIN! The manufacturers do not ask us to record it for them, and once your leave we have no interest in your VIN number. It does us no good. Zero. Ziltch. Notta. So please, lets be mature and no more posts about kakamamie theories as to why the VIN is required. It's to make looking up parts easier. Period. If you've never worked in the business, you just plain don't know what your talking about.

What you don't want to do when asked for a VIN is be a d**k like some have suggested. Put yourself in the other person's shoes for a minute. They don't want to get you wrong parts, and they certainly don't enjoy getting them returned. You take a lot of fire working on the parts counter. Your nobody's hero when everything goes right, but your the devil reincarnated if someones vehicle is held up because of your mistake.

The reluctance to look up parts without the VIN comes from those of you who lack the patience, understanding, or just plain commen sense about what is involved here. Your car is a complex machine with lots of parts and mistakes can and will happen. So instead of being defensive, evasive, or just plain rude, why not try providing the information and build a relationship with your parts department. My dealer rewards great customers with discounts.

Anyways, sorry to be so long winded, but having spent considerable time on the other side of the "you don't need my VIN" crowd, it's a subject near and dear to my heart.
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Old 01-31-2009, 09:03 AM   #280
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^+1 I too am a dealer parts guy at the local Saturn (ugh) dealer. Everything you said is spot on and 100% true.
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Old 02-01-2009, 04:14 PM   #281
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LOL @ the recording your VIN thing and purchasing online argument, it's easier to track/get credit card records (what you would use to buy any part online) than it is to track VIN numbers by dealership. ....they'll find ya
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Old 02-02-2009, 06:52 PM   #282
5thBeatle
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Quote:
Originally Posted by AaronWRX View Post
Paranoia and suspicion is a healthy admirable trait. It's complacent know-nothing mush heads that have let this government get away with CALEA, NSA domestic spying, the patriot act, and soon enough the Real ID act.

I don't mean to draw a direct correlation to this VIN issue but I'm sick of having to do twice the work to protect individual freedoms and privacy while these tin-foil name callers get a free ride.

History has proven time and time again, that when large amounts of data is collected for benign "purpose A" it's often mis-used for un-intended "purpose B" http://abcnews.go.com/Politics/Vote2...ory?id=4492773

Even if it's true now there is no "central VIN purchase db" now, why make it easy for them to create one? Data mining is lucrative and powerful. Storage is cheap. Data never dies and more often then not it is not well protected.

My job has allowed me to do a deep technical analysis of several point-of-sales systems for LARGE national retailers to make sure they are in compliance with the payment card industries security standards. These companies swore up and down that they had compliant credit card processing systems but once I start getting into it I find that they are a complete mess. I find local cached credit cards (un-encrypted) with full customer details INCLUDING the CCV number for months if not years of transactions. It doesn't stop there... manually examining database tables I find more un-encrypted data and more CCV information. When I report these finding the client often is shocked and has no clue that whoever they bought the system from did it this way.

So what's the point of that long creditcard example? My point is that you can't take the word of some parts-desk-jockey "swearing" their system doesn't record VINs because there is almost a 0 percent chance that they REALLY know what that computer is doing. If that POS system can show you part availability from more then one location then there is a 100% chance it's networked and an even greater chance that it does some nightly batch reporting. (including what VIN bought what.)

People with an under-appreciation of privacy really frustrate the hell out of me .

Get educated: 'I've Got Nothing to Hide' and Other Misunderstandings of Privacy: http://papers.ssrn.com/sol3/papers.c...ract_id=998565
I know this is an old post, but people that don't understand the difference between what needs to be kept private and what doesn't, really frustrate me.

Your VIN number, in fact, is public record. Why do you think they put it in a highly visable place like........ the lower left-hand corner of the windshield of 99% of all vehicles on the road????

I understand the point, but once again, who cares?!?!? It seems like the common thought among those not wanting to share the VIN is because "Oh, they'll know that I have mods. Then they'll deny me warranty coverage." Did you put aftermarket parts on your car? Yes?!? Well guess what, you do so at your own risk. Lying to Subaru or the dealer is called fraud. I'm modding my car too, but I don't expect the stealership to save me if things go south. I'm putting the parts on. My responsbility. Me. Mine. So maybe instead of worrying about getting caught, you shouldn't commit the crime. Man up!

I guess since the VIN is visable, then you shouldn't drive your Subie to the dealer to buy parts either. Subaru might have agents in the bushes lying in wait to rush out and jot down your VIN...

BTW... we still don't record VINs.

Last edited by 5thBeatle; 02-03-2009 at 08:42 AM.
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Old 02-05-2009, 03:55 PM   #283
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ridiculous!
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Old 03-05-2009, 11:12 PM   #284
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I've went through all the pain of the VIN for them to tell me they can not give me a price on the part over the phone; but they have the part.
What's this all about?
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Old 03-06-2009, 12:12 AM   #285
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Quote:
Originally Posted by warlocksbugeye View Post
I've went through all the pain of the VIN for them to tell me they can not give me a price on the part over the phone; but they have the part.
What's this all about?
This is about not doing business with them.
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Old 03-06-2009, 12:54 AM   #286
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i went to subaru today to get some bumper clips... i was never asked for my vin...

ive also went into the same dealer 2 years ago to purchase an oxygen sensor....for a wideband...

this dealer is a multi dealer... they do subaru VW and mazda. the parts dept is all wrapped up in one... for the O2 sensor i was never asked for a vin... i just told them i needed one for a diesel VW... i had a legitimate part number... they had the sensor. i paid for it and walked out... i used it to replace my busted wideband senor in my honda.

so im guessing its all dealer specific.. depends on where you go
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Old 03-13-2009, 11:06 AM   #287
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He is one reason giving the VIN is good.

I am driving in the U.S. visiting several friends and I need to do some work on my car, a simple oil change (for example). I go into the dealership to pick up a Oil Filter for my '09 WRX (buying soon) drive to my friends place to do a quick oil change. Get the car up on the ramps, drain the oil, remove the filter .... go to put the new oil filter back on, it does not fit, I am screwed as I cut up the old filter to check for metal pieces in my filter as it is a WRX.

Why does the filter not fit it is for a 09 WRX, I drive 09 WRX.

Well a Canadian WRX is a U.S. GT if I gave the VIN I would have got the right part.

(Please note 'Oil Filter' was just an example I do not know if the GT and WRX use the same filter so no flaming )
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Old 03-16-2009, 07:49 PM   #288
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Quote:
Originally Posted by Unabomber View Post
For the love of God people!!!!!!!!!

Here's the deal and quit listening to the people that think your VIN blew up the twin towers.

The VIN is a many digit number that among other things, lets the dealer know your build date. This is important because (for example) the brake pads on the 2004 WRX changed mid year. With the VIN, you will get the right brake pads. If you just walk in there with a part number you scoured off the internet (reason #1 why I no longer put part # in my FAQs), you will likely be sitting with your car on jackstands all weekend because you have the wrong part.

The VIN is also computer and/or shop required to look up ANY parts? Why? This is due to the reason above. It assures 100% that any parts given are suitable for your vehicle.

The only killer is when you do odd stuff, like say the H6 upgrade to the rear brakes. This changes your brake pads from 04 WRX to 02/03 Outback. This can and does cause some confusion with dealers. You can handle this by copying a random VIN off of eBay or using a reputable Subaru NASIOC vendor like Subie Gal, Annapolis Subaru, etc.

If you'd like to copy a random VIN off of ebay and wear your tin foil hat into the dealer, you could receive the wrong part. Will you then come here and complain?

VINs are NOT recorded at the dealership when you buy parts. Do you get that tin foil hat wearers? They have zero impact with regard to warranty work.

My VIN is JF1GG29694G803308

Feel free to post this on every internet site ever.
That was awesome.

I worked in a Honda parts department for 6 1/2 years and Unabomber is right. It just narrows the chance of screwing it up and getting it right for the customer the first time.
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Old 03-22-2009, 08:46 PM   #289
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Quote:
Originally Posted by 5thBeatle View Post
Agreed, but since I just found this thread, I'm going to add my two cents anyways.

I've been a parts counter worker/parts manager for 7 different import brands. (All with the same company; yes I'm competent and can keep a job! )

The number one most important thing to remember is that your car is an import. These cars are sold in many different markets with different crash and emmisions standards. This plays a large roll in the design and function of parts catalogs.

All of the brands I work(ed) with often display part numbers for other markets even if you set defaults to North American market. So lets say your asking the parts guy (or gal) to look up a bumper for your '98 RS. He might get ten listings, but only two apply. Now he has to try to read though all the footnotes being careful not to misread and taking considerably more time. If he had the VIN in the first place, the catalog might have only shown the one or two choices. And most walk ups have more then one required part, and often lots of inquiries about prices of others.

I've read several posts in this thread about the inconvienience of having to get the VIN. Please. Churning butter and plowing a field with an ox is an inconvienience. Parts departments are generally a fast-paced work environment with little down time between phone calls, technicians (or mechanics if your like that term better), and walk ups. If your asked for a VIN, it's to save the dealer and well as you more time.

As already stated, VINs more accurately filter parts. Then there was a chorus of posts about incidents where VINs were provided and the wrong part was still obtained. Just like anything else in life, nothing is perfect. But please don't assume that because it was wrong, the VIN therefor shouldn't be necessary. It could have been something simple as a bad listing or filter in the catalog. Sure, you've been inconvienienced on this part, but the system is 99% accurate for the tens of thousands of other parts on your car.

Lastly and most importantly PARTS DEPARTMENTS DO NOT RECORD YOUR VIN! The manufacturers do not ask us to record it for them, and once your leave we have no interest in your VIN number. It does us no good. Zero. Ziltch. Notta. So please, lets be mature and no more posts about kakamamie theories as to why the VIN is required. It's to make looking up parts easier. Period. If you've never worked in the business, you just plain don't know what your talking about.

What you don't want to do when asked for a VIN is be a d**k like some have suggested. Put yourself in the other person's shoes for a minute. They don't want to get you wrong parts, and they certainly don't enjoy getting them returned. You take a lot of fire working on the parts counter. Your nobody's hero when everything goes right, but your the devil reincarnated if someones vehicle is held up because of your mistake.

The reluctance to look up parts without the VIN comes from those of you who lack the patience, understanding, or just plain commen sense about what is involved here. Your car is a complex machine with lots of parts and mistakes can and will happen. So instead of being defensive, evasive, or just plain rude, why not try providing the information and build a relationship with your parts department. My dealer rewards great customers with discounts.

Anyways, sorry to be so long winded, but having spent considerable time on the other side of the "you don't need my VIN" crowd, it's a subject near and dear to my heart.
i get all of that,i really do.but when i have brought my car in for service and my vin has been recorded why is it that the parts department to lazy to look up my info?and lastly,the guys at the suby stealership in napa,ca are dicks.they refuse to give me part numbers or even touch the part until ive paid
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Old 03-22-2009, 08:48 PM   #290
Hondaslayer
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Quote:
Originally Posted by nation1979 View Post
i get all of that,i really do.but when i have brought my car in for service and my vin has been recorded why is it that the parts department to lazy to look up my info?and lastly,the guys at the suby stealership in napa,ca are dicks.they refuse to give me part numbers or even touch the part until ive paid
Because A: the parts look -up is a separate program from service (which usually requires a password to log in since it has YOUR private data on it) and B: quite often people will have multiple cars, even same year/color but different trim level. How would you like it if the parts dept simply went off last name and "the blue one" and you end up getting a fender for your mothers 2.5i instead of your STI?
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Old 04-06-2009, 12:13 AM   #291
subawho24
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Default really...

Usually they need to have it registered with the dmv of the state plus the DHS (Department of Homeland Security) in order to meet the strict quotas set forth by the regulation committee. NATO plays a part as well...
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Old 04-06-2009, 05:32 PM   #292
5thBeatle
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Quote:
Originally Posted by nation1979 View Post
i get all of that,i really do.but when i have brought my car in for service and my vin has been recorded why is it that the parts department to lazy to look up my info?and lastly,the guys at the suby stealership in napa,ca are dicks.they refuse to give me part numbers or even touch the part until ive paid
Yes, some dealers have lazy parts people that don't/won't look up a VIN. At my dealer, my question to the customer is not for their VIN, but if they've had their car in for service before. I don't like asking for the VIN either, and if I can punch in a few numbers or the persons last name to get it, I always do that first. The paying for parts thing is likely a result of people ordering stuff and not picking up. We don't do that at my dealer, but we don't have that big of a problem with it. Good points though.
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Old 04-15-2009, 10:30 AM   #293
teddyk52
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Default vin

the dealerships need the vin to make sure that the car belongs to you. it is a precautionary measure taken by the dealership
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Old 04-15-2009, 11:08 AM   #294
DJ_ej20
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Quote:
Originally Posted by 5thBeatle View Post
Agreed, but since I just found this thread, I'm going to add my two cents anyways.

I've been a parts counter worker/parts manager for 7 different import brands. (All with the same company; yes I'm competent and can keep a job! )

The number one most important thing to remember is that your car is an import. These cars are sold in many different markets with different crash and emmisions standards. This plays a large roll in the design and function of parts catalogs.

All of the brands I work(ed) with often display part numbers for other markets even if you set defaults to North American market. So lets say your asking the parts guy (or gal) to look up a bumper for your '98 RS. He might get ten listings, but only two apply. Now he has to try to read though all the footnotes being careful not to misread and taking considerably more time. If he had the VIN in the first place, the catalog might have only shown the one or two choices. And most walk ups have more then one required part, and often lots of inquiries about prices of others.

I've read several posts in this thread about the inconvienience of having to get the VIN. Please. Churning butter and plowing a field with an ox is an inconvienience. Parts departments are generally a fast-paced work environment with little down time between phone calls, technicians (or mechanics if your like that term better), and walk ups. If your asked for a VIN, it's to save the dealer and well as you more time.

As already stated, VINs more accurately filter parts. Then there was a chorus of posts about incidents where VINs were provided and the wrong part was still obtained. Just like anything else in life, nothing is perfect. But please don't assume that because it was wrong, the VIN therefor shouldn't be necessary. It could have been something simple as a bad listing or filter in the catalog. Sure, you've been inconvienienced on this part, but the system is 99% accurate for the tens of thousands of other parts on your car.

Lastly and most importantly PARTS DEPARTMENTS DO NOT RECORD YOUR VIN! The manufacturers do not ask us to record it for them, and once your leave we have no interest in your VIN number. It does us no good. Zero. Ziltch. Notta. So please, lets be mature and no more posts about kakamamie theories as to why the VIN is required. It's to make looking up parts easier. Period. If you've never worked in the business, you just plain don't know what your talking about.

What you don't want to do when asked for a VIN is be a d**k like some have suggested. Put yourself in the other person's shoes for a minute. They don't want to get you wrong parts, and they certainly don't enjoy getting them returned. You take a lot of fire working on the parts counter. Your nobody's hero when everything goes right, but your the devil reincarnated if someones vehicle is held up because of your mistake.

The reluctance to look up parts without the VIN comes from those of you who lack the patience, understanding, or just plain commen sense about what is involved here. Your car is a complex machine with lots of parts and mistakes can and will happen. So instead of being defensive, evasive, or just plain rude, why not try providing the information and build a relationship with your parts department. My dealer rewards great customers with discounts.

Anyways, sorry to be so long winded, but having spent considerable time on the other side of the "you don't need my VIN" crowd, it's a subject near and dear to my heart.
First thing first: My hats off to another Parts Guy. I definitely know the problems with looking up parts accurately for customers.

Most manufacturers do not require a VIN with parts orders, but some do. I know that in the Jaguar/Land Rover community that most of the interior trim parts come in a plethora of colors. A good example of is the interior door handles on Range Rovers, 2003-2009. The VIN is required because it is only available with the door panel of which there are 1400 different combinations of colors and options to choose from. Jaguars are the same way. Some of the parts cannot be released by the manufacturer because they are on short supply because the suppliers going out of business. They retain the parts for cars that are still under warrenty. Engines for the Land Rover Freelanders are a good example of this.
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Old 04-15-2009, 01:55 PM   #295
5thBeatle
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Quote:
Originally Posted by DJ_ej20 View Post
First thing first: My hats off to another Parts Guy. I definitely know the problems with looking up parts accurately for customers.

Most manufacturers do not require a VIN with parts orders, but some do. I know that in the Jaguar/Land Rover community that most of the interior trim parts come in a plethora of colors. A good example of is the interior door handles on Range Rovers, 2003-2009. The VIN is required because it is only available with the door panel of which there are 1400 different combinations of colors and options to choose from. Jaguars are the same way. Some of the parts cannot be released by the manufacturer because they are on short supply because the suppliers going out of business. They retain the parts for cars that are still under warrenty. Engines for the Land Rover Freelanders are a good example of this.
Ah, small world! I happen to work at a Jaguar-Land Rover-Volvo dealership and have experienced that. Not a lot of fun! All I know is if I never see another Freelander engine it'll be too soon!
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Old 04-18-2009, 11:07 AM   #296
Hondaslayer
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Quote:
Originally Posted by teddyk52 View Post
the dealerships need the vin to make sure that the car belongs to you. it is a precautionary measure taken by the dealership
:facepalm:


No, No, NO!

VIN does not prove that the vehicle belongs to you! VIN only tells them what the vehicle, what trans it has, what engine it has, the options level, colour etc....... it does not tell who owns it!

The vehicle registration proves ownership and is required for the dealer to cut a key (as well as photo ID) (at least in MI)
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Old 04-23-2009, 03:48 PM   #297
brady_burgess
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Default Parts Vin

Hi Guys.

I am the Sales Manager at a big dealership and every time we order a part WE HAVE to have the vin number. It eliminates a lot of mistakes and confusion. Plus from year to year, Subaru makes a lot of very minor changes to the cars. In the end, it makes it easier and better for everyone to have the vin handy.
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Old 06-01-2009, 11:50 PM   #298
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I've been working for a Subaru dealership for 10 years in parts and service. Let me tell you, a VIN is not needed to look up a part. Any parts guy that needs a VIN is either too lazy, or doesn't know what he's doing. I never use a VIN. It doesn't save time, it waste time.
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Old 06-02-2009, 06:32 PM   #299
BoostedLegacy25GT
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My engine came out of a 1995 japanese STi. When the dealership asks me for a VIN, I laugh. Most parts guys are only as good as the computer system they are using.
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Old 06-02-2009, 10:58 PM   #300
Hondaslayer
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Originally Posted by Lurkker View Post
I've been working for a Subaru dealership for 10 years in parts and service. Let me tell you, a VIN is not needed to look up a part. Any parts guy that needs a VIN is either too lazy, or doesn't know what he's doing. I never use a VIN. It doesn't save time, it waste time.


Yeah, no.

So you just take a guess on those pesky mid-year production changes then eh?
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