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Old 09-09-2007, 09:55 PM   #176
Hondaslayer
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Quote:
Originally Posted by TheSilverFox View Post
well i would have demanded that they blow me. why the flip do they care??? they're still getting your money. and that's one of the reasons the world goes 'round anyways.. so everybody should be happy.

--J
With people like yourself I tend to order the wrong part for them (in the case of production date splits) BTW special order parts are paid in full at time of order and are not returnable, hope you like your new useless part.
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Old 09-20-2007, 05:05 PM   #177
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Quote:
Originally Posted by hondaslayer View Post
With people like yourself I tend to order the wrong part for them (in the case of production date splits) BTW special order parts are paid in full at time of order and are not returnable, hope you like your new useless part.


and with people like yourself, i will stand there and demand you look up the part without the vin number. There's MORE than 1 way to do something so don't BS me that you can only do it one way.

and btw... i won't pay for something until i KNOW that it is the right part. so no, you won't get my money for being a di(k to the customer.

--J
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Old 09-20-2007, 10:43 PM   #178
Unit 91
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You (TheSilverFox) are being just as much of a dick if you do that. Maybe you should think about that.
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Old 09-21-2007, 02:37 AM   #179
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Originally Posted by Unit 91 View Post
You (TheSilverFox) are being just as much of a dick if you do that. Maybe you should think about that.

how so?? people at autoparts stores trying to force us to give the vin number when it's not necessary??? maybe you should re-think that there are other ways to do things.

--J

Last edited by TheSilverFox; 09-21-2007 at 10:51 PM.
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Old 09-21-2007, 10:45 PM   #180
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Quote:
Originally Posted by hondaslayer View Post
With people like yourself I tend to order the wrong part for them (in the case of production date splits) BTW special order parts are paid in full at time of order and are not returnable, hope you like your new useless part.
Wow, just wow.
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Old 09-22-2007, 06:01 AM   #181
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Quote:
Originally Posted by WRX2FFU View Post
Honestly i think it's a scam. IE: You get turbo exhaust gaskets. Then 6 months later you bring the car in under warranty for a blown motor. You have a stock turbo on the car but you may have returned it to stock. Why did you buy turbo exhaust gaskets?

See where i'm going with this.......
Quote:
Originally Posted by SoCalTxn View Post
Conspiracy theory...
Since Subaru has trolled these forums and used the posts made by people seeking repairs against them, it doesn't seem to be a conspiracy theory to me.
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Old 09-30-2007, 07:42 AM   #182
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before i got pick up parts i hit up autotrader and get a vin off of there. same year and model, so that SOA cant track shizit and i pay cash.
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Old 10-04-2007, 01:32 PM   #183
MARK WILLIAMS
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Default Vin numbers

The vin # is needed for all info on the car-production date,color,type of transmission,cold weather package,ect. The vin helps the parts department to be more accurate.
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Old 10-04-2007, 04:47 PM   #184
TheSilverFox
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Originally Posted by MARK WILLIAMS View Post
The vin helps the parts department to be more accurate.

It's not 100% necessary is what you're saying.. which is what I'm saying.

glad that we agree.

--J
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Old 10-05-2007, 10:22 PM   #185
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Quote:
Originally Posted by TheSilverFox View Post
It's not 100% necessary is what you're saying.. which is what I'm saying.

glad that we agree.

--J
Since you apparently missed the first part, here is a recap.

Quote:
Originally Posted by MARK WILLIAMS View Post
The vin # is needed for all info on the car-production date,color,type of transmission,cold weather package,ect. The vin helps the parts department to be more accurate.
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Old 10-06-2007, 03:23 AM   #186
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Quote:
Originally Posted by Wiscon_Mark View Post
Unabomber is right.

For instance: The brake pads on the Legacy GT changed in mid model year in 2002. How would you know which kind you had unless you had the VIN or you took it apart and measured the minute differences between your pad and the other possible pad type?

Whoops.....wrote this when I was intoxicated.

Last edited by sc00ter; 10-10-2007 at 12:45 AM. Reason: alcohol does crazy things
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Old 10-10-2007, 02:28 AM   #187
doobiesubie
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Rally Stuff vins

I sold cars for a few chevy and dodge dealerships, and the way i seen it was that alot of these dealers hire people as spot fillers or some that says they have the experience... if you ever talk to the person for more than that second to get what you need, you'd be suprised how much they dont have a clue about what they were selling... maybe it was just were i was at but it seemed to consistent everywhere...
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Old 10-11-2007, 03:25 PM   #188
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My parts manager(s) know me on sight, still ask for vin unless I tell them I'm using it on the '92 SS. They're pretty sharp once they know you. Everyone should be on first name basis with their friendly neighborhood Subaru parts person.

Jeff
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Old 10-15-2007, 02:46 PM   #189
5STARSUBARU
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Subaru Stars vin#s

Honestly, I work for a dealer and have seen this trend at most dealers in our district. It basically is done to ensure that the right part is ordered. Subaru will also make improvements to some parts as the years go by and the vin# may be the only way to check for sure. I know it is a pain but it makes sure you get what's right the first time out.

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Old 10-19-2007, 09:13 AM   #190
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please welcome,...............................
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Old 10-25-2007, 03:40 PM   #191
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The system may also report back to Subaru so they can see, gosh everyone who owns an 04 STi has purchased a new XYZ in the first 3 years but we only got 1/2 of them in on warranty maybe that part is crappier than we thought and should fix it to reduce warranty costs! Also cutting down on mistakes saves money. If you don't like it make up a VIN new "parts" VIN for your car with all the right codes but a different serial number it's not like they're going to run it against a production database and check...
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Old 11-05-2007, 05:37 PM   #192
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Quote:
Originally Posted by wrxzboost View Post
that's why subaru genuine parts asks for a vin number so that they can double check part #'s with your VIN. if you decide to not give your vin # then you won't be able to return parts because of your stupidity...
But they better send the right parts still. I just ordered a bunch of 05 interior parts for a console swap what do you do in that situation then eh? You don't give them the vin and hope they still ship you the right parts...
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Old 11-12-2007, 01:18 PM   #193
DJ_ej20
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Quote:
Originally Posted by limequat View Post
I don't like it one bit, and I refuse to supply my VIN.

1) It's a way of tranferring liability to the customer: That's the VIN you supplied, it can't POSSIBLY be the wrong part!

2) It's a hassle. Why should I wait in line, go the desk, find out I need a VIN, go back to my car, find a pen, find paper, write the VIN, Is that a zero or an O?, come back, wait in line, wait for the monkey to punch in 16 characters, and then... "We don't have that part in stock, would you like to order it?" Prepay of course.

3) It creates a data base uniquely identifying: You, your car, the part. Whether or not we are being "tracked" is only a question of semantics. No, Subaru isn't doing this because they want to get in our business. BUT, IT IS A SEARCHABLE DATABASE!

The implications aren't hard to imagine. Say vehicle X is used in a homicide. It's unregistered, but the local dealerships cough up their records. Someone transposes a "1" for an "I" and suddenly you're being investigated for murder!

Here's another one. Let's say we decide that global warming is a real threat and all cars must have all stock functioning catalytic converters. Let's say that modifying a vehicles emissions system becomes a $1000 misdemeanor with up to 90 days in jail (equivolent to driving w/o tags).
Would it be hard to imagine the local cops going through the dealership records to find who recently purchased up-pipe gaskets?

Here's what I do if a dealership asks for VIN:
* First, "Just say no." Cause a delay, ask to see the manager.

* If that doesn't work, go to a different dealer. Make it clear, that they're losing business over a damned computer program.

* Don't have another local dealer? Buy online.

* Finally, offer to supply the first 8 (or so) digits of the VIN. This is a comprimise. They can still get all the information they need, but it does not uniquely identify the person and the car.
I know this is beating a dead horse, but I have to put my $0.02 in.

After working as a technician for 3 years, then working in parts for the past 7 I know what it is like to be on both sides of the parts ordering coin.

As a consumer, I can see how the giving of this information would be unsettling, but it is 100% necessary to getting the correct parts for the correct application the first time. It is not a conspiracy theory. As a parts professional who has worked at only dealers for the past few years, there is no finiancal incentive from the manufacturer to the employee to turn in VIN's for warranty exclusion purposes. In fact, its quite the opposite.

For some manufacturers, they give kick backs to employees for maintaining a good Customer Satisfaction Index (CSI). The higher the CSI for the dealer, the more money you get. Also, you get the perks of a lower lease offers, manufacturer apparel, and the occasional lunch or something of that nature for taking care of customers. The MOST IMPORTANT thing to me is making sure that there is a 100% accuracy rate for every transaction. This will directly affect the CSI rating of the dealership.

With all the production changes made on a vehicle during the production, it is necessary to get the VIN to make sure it is the correct item. Yes, sometimes the catalogue system is incorrect, but for the most part it is accurate. Some facts for people to review:

1. Subaru encourages dealership employees to tattle on their purchases.

Fact: Depending accounting software, parts personal does not access to the customer records unless the vehicle is in the shop. It is required, on ADP and Reynolds & Reynolds, that you have the appropriate log in access to be able to retrieve the information. This information, such as VIN's, cannot be given out without customer consent.

2. Subaru Dealers report all purchases to Subaru and try to deny warranty claims.

Fact: The only direct access that the manufacturer has to your vehicle's information is when a claim is submitted for warranty purposes, unless it is audited by the manufacturer. Purchasing information cannot be accessed without the customer consent and violates privacy laws.

3. The Parts Department only wants me to prepay for parts because they only want my money.

Fact: If I had a $1 for every time I ordered a part for a customer and it just sat here never to be picked up, I would be able to retire at age 35. This is no bs. I am neck deep in Special Order Parts (SOP) that have been sitting on my shelves for greater than 90 days.

4. Parts personal can look up the parts without the VIN and they should be correct.

Fact: Depending on the component, you may be correct. But for the most part, if the parts guy is asking for it, they need it. If someone refuses to give the VIN number for their vehicle, then it is the customers fault if the part is incorrect. Think of going to get parts for your car from the dealer being like going to the DMV: Have all information for the vehicle availble. If you dont have it, it is the fault of the customer.

Last edited by DJ_ej20; 11-12-2007 at 01:23 PM.
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Old 11-19-2007, 12:06 AM   #194
james_w
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Having worked for a car manufacturer back in the UK, I can tell you that the reason they ask for the VIN is to ensure you get the right part. Sounds crazy I know. They make running changes to the parts on the car during each model year as they encounter engineering issues and have them fixed. They may have a problem with part X and the supplier fixes it and starts shipping the new parts for vehicles built from VIN xxxx onwards. It's all done to protect the car and you.
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Old 11-24-2007, 07:13 PM   #195
wrik
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perhaps they are just trying to catch a car thief,verifying if you are the legit owner of the car by verifying the VIN number.If not they can call the cops on you.You know.
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Old 11-27-2007, 01:47 PM   #196
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i went to the dealership a couple weeks before i sold my sti because i needed a replacement foglamp cover cuz someone stole mine.. To get to the subie parts, you had to walk around to the back side of the showroom building and cut through saab parts n service. So i walked all the way to parts and was like Hey i need a passenger side foglamp cover for a JBP 2004 STi and i wanted to see if you had any in stock. So i went through the whole "I need your vin, 'why i know the part number', cant do anything w/out the vin" bull**** so i had to cut through saab parts and go around the building to my car.. Get my vin and hike all the way back and gave him my vin, he looked up the part, it was obvious he had no idea what a foglamp cover was because i had to explain it to him in detail. He looked it up and was like we dont have one in stock but i can get it by the end of the week, its $97.. so of course im like "WtF? Theres no way a plastic cover should cost that much, you have to have looked up the wrong part. " So i told him again that i needed a JBP Passenger side foglamp cover, Part #xxxxxxxx. He looked up the wrong part (foglamp surround piece for a wrx i think) but in his mind he was right and he was trying to tell me that i was wrong, and that my 04 sti wasn't JBP, its was Black Mica.. so i was like this guys an idiot and i left.
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Old 11-27-2007, 02:13 PM   #197
StiLimited
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Originally Posted by FDnoob View Post
i went to the dealership a couple weeks before i sold my sti because i needed a replacement foglamp cover cuz someone stole mine.. To get to the subie parts, you had to walk around to the back side of the showroom building and cut through saab parts n service. So i walked all the way to parts and was like Hey i need a passenger side foglamp cover for a JBP 2004 STi and i wanted to see if you had any in stock. So i went through the whole "I need your vin, 'why i know the part number', cant do anything w/out the vin" bull**** so i had to cut through saab parts and go around the building to my car.. Get my vin and hike all the way back and gave him my vin, he looked up the part, it was obvious he had no idea what a foglamp cover was because i had to explain it to him in detail. He looked it up and was like we dont have one in stock but i can get it by the end of the week, its $97.. so of course im like "WtF? Theres no way a plastic cover should cost that much, you have to have looked up the wrong part. " So i told him again that i needed a JBP Passenger side foglamp cover, Part #xxxxxxxx. He looked up the wrong part (foglamp surround piece for a wrx i think) but in his mind he was right and he was trying to tell me that i was wrong, and that my 04 sti wasn't JBP, its was Black Mica.. so i was like this guys an idiot and i left.

Perfect illustration of why the vin is not the guaranteed solution SOA has claimed. What we need is the good old days where you were on first name basis with the parts guy and they knew the numbers in their heads. (Like my father. ) Unfortuneately for me (at this time) he's a Ford guy, so I'm in the same boat as everyone else. If I ever come back "from the dark side" as he says, he'll be ready to hook me up.
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Old 12-03-2007, 04:17 PM   #198
02GD_Wagon
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Quote:
Originally Posted by da-chaz View Post
I always took it to be CYA (covering your ass) in progress. The chance of making a mistake after having a VIN number really gets cut down. It's less risk than taking what the customer says at face value. I know that fellow-Nasioc-ers are educated about cars but the general populace might not know the difference from the MY05 to the MY06. They might think that any Impreza is an STi and the list goes on. At least that's my two cents.


i dont even know the difference between MY05 and MY06 (oh i think i just got it a bit, "model year"05/06?)
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Old 12-06-2007, 01:16 AM   #199
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i went to buy touch up paint , 51E ( aspen white) , i was asked for a VIN .. i told the dude u dont need a vin , just get the effing 51E paint!
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Old 12-24-2007, 04:49 PM   #200
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Totally side tracking because I'm new here and don't really know how all of this works. But I'm just an RS Loving Girl and I NEED some help!!! That thingie on my dashboard that you can put stuff in totally cracked and I have no idea how to find a replacement for it and it's christmas and I'm broke!!! HELP!!!
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