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Old 02-23-2007, 11:07 AM   #1
tommy_mathew
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Default Oil Receipts

A friend of mine owns a 04 STI. He was recently driving back from Canada (to Chicago) and his turbo went out. He has 37k on the car so he's out of the manufacturer warranty, but he bought an extended. Well, before he was able to bring it in, the engine seized too. The problem is that he's done all of his oil changes on his own and doesn't have receipts to show. The dealer said that it's $7000 in parts alone. The dealership even confirmed that there was plenty of oil in the engine. I was wondering if anyone has any advice. I believe he's put a call in with SOA.

BTW - This isn't like those 80's TV series where a girl goes "A friend of mine is pregnant" but it's really her. haha. I drove a MY00 RS Coupe that needs a clutch. That's it.

Thanks kids.
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Old 02-23-2007, 12:25 PM   #2
Mavrik
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unfortunately he is SOL with SOA unless they decide to be nice and cover it under his SAS plan. Without written proof his vehicle has been properly maintained to subaru's standards they do not need to cover a thing. Well think of all the money he saved doing the services himself and can direct those funds into a repair. You gotta keep records.
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Old 02-23-2007, 12:31 PM   #3
Corkfish
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If they didn't cover it I'd never buy a Subaru again and would discourage others from buying one as well. Perhaps we're getting half the story here. The extended waranty doesn't come into play here anyway. The powertrain is good for 5 years or 60,000 mile.
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Old 02-23-2007, 01:34 PM   #4
Mavrik
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regardless of who is paying... SOA powertrain or SOA Added Security extended warranty. You as the owner are responsible to maintain and keep proof of services in the event warranty work requires those records. If you'd never buy another subaru because of this then fine, your one less headache in the line of clueless people. ALWAYS keep records.

You ask any car manufacture or any extended warranty service if they would pay out $7000 in repairs without proof the customer took care of their vehicle and with my years of experience in the field... I already know the answer. I'd get laughed off the phone for being a moron and told "NO!"
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Old 02-23-2007, 01:49 PM   #5
Got Boost?
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this is a tough one.... tear down of the motor would show the culprit, possibly a failed oil pump. Did the oil light come on? If so they could blame it on negligence and deny any help. This really sucks .... good luck
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Old 02-23-2007, 03:32 PM   #6
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If the dealer acknowledges no loss of oil, you could always do a lab analysis to see if the oil was degraded in any way. A respected, independent lab that could verify the oil was fine would certainly help your case.
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Old 02-23-2007, 03:37 PM   #7
omegax
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Out of curiosity....if he had kept a written record of his maintenance and maybe reciepts for oil/filters would that normaly hold up?
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Old 02-23-2007, 04:12 PM   #8
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The easiest thing is to punch it into my.subaru.com every time you change the oil. Not only is it documented, they have the documentation.
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Old 02-23-2007, 04:15 PM   #9
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yes always keep the reciepts for the oil and oil filters for each oil change. That will hold up.
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Old 02-23-2007, 05:13 PM   #10
blackfang
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I always tell my customers who DIY, to write down the date, and mileage on ALL your receipts of your maintenance. That way there is never a question of when it was done.
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Old 02-24-2007, 10:25 AM   #11
mikeythejew
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I keep the oil/filter receipts and take a pic with a digital camera of the oddo and the receipts. I then burn the pics to a CD-R I keep in a safe place. BTW, newer thermoprint type receipts can fade and be unreadable in a year or two so take the pics.
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Old 02-24-2007, 02:37 PM   #12
omegax
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Quote:
Originally Posted by mikeythejew View Post
I keep the oil/filter receipts and take a pic with a digital camera of the oddo and the receipts. I then burn the pics to a CD-R I keep in a safe place. BTW, newer thermoprint type receipts can fade and be unreadable in a year or two so take the pics.
LOL, ditto on theose thermal printed reciepts. I've pulled some out that were completely blank as if no one ever printed on them.
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Old 02-25-2007, 09:15 AM   #13
Hondaslayer
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Quote:
Originally Posted by tommy_mathew View Post
A friend of mine owns a 04 STI. He was recently driving back from Canada (to Chicago) and his turbo went out. He has 37k on the car so he's out of the manufacturer warranty, but he bought an extended. Well, before he was able to bring it in, the engine seized too. The problem is that he's done all of his oil changes on his own and doesn't have receipts to show. The dealer said that it's $7000 in parts alone. The dealership even confirmed that there was plenty of oil in the engine. I was wondering if anyone has any advice. I believe he's put a call in with SOA.

BTW - This isn't like those 80's TV series where a girl goes "A friend of mine is pregnant" but it's really her. haha. I drove a MY00 RS Coupe that needs a clutch. That's it.

Thanks kids.

The biggest problem is that your friend had a mechanical failure and chose to continue driving the vehicle instead of pulling over and having it towed to the nearest dealership. The turbocharger failure would have been a fairly easy and cheap (relatively) fix, but now he has an engine failure to deal with as well.

The warranty on the turbocharger is 3/36 Federal and 3/50 california spec IIRC. I am not sure if SAS covers the turbocharger or not.

It has already been stated, but repetition is not a bad thing. Save all your receipts, preferably with the mileage written down (not required though if you have all the receipts 37,000 miles divided by 3,000 = 12 oil changes = 12 receipts and missing 1 or 2 is not usually a problem, unless you're an ass). If you have all or most of the receipts proving that you maintained the vehicle then SOA will cover it no questions asked, typically as a one time only goodwill gesture (assuming that you are still within the warranty period)
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Old 02-25-2007, 11:26 PM   #14
ImportVenom
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Quote:
Originally Posted by hondaslayer View Post

The warranty on the turbocharger is 3/36 Federal and 3/50 california spec IIRC. I am not sure if SAS covers the turbocharger or not.
Actually, I believe the turbo is covered under the factory powertrain 5 year/60k mile warranty, according to my dealer.
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Old 02-26-2007, 12:09 AM   #15
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Quote:
Originally Posted by ImportVenom View Post
Actually, I believe the turbo is covered under the factory powertrain 5 year/60k mile warranty, according to my dealer.
The turbo is covered under the 5/60 powertrain, but if he continued to drive it, and caused more damage, he may be out of luck...
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Old 02-26-2007, 01:25 PM   #16
tommy_mathew
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Thanks everyone. SOA actually came through and said that they'd cover the repairs.
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Old 02-26-2007, 01:35 PM   #17
Fred Fredburger
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Quote:
Originally Posted by mikeythejew View Post
BTW, newer thermoprint type receipts can fade and be unreadable in a year or two so take the pics.
Quote:
Originally Posted by omegax View Post
LOL, ditto on theose thermal printed reciepts. I've pulled some out that were completely blank as if no one ever printed on them.
Since the paper is heat-activated if you leave them in a hot car they can turn black, too.

I do my own maintenance but I use a Dome Vehicle Expense Record (here). Less than $3 at OfficeMax/Office Depot. I never keep my receipts because I generally buy several cases of oil and several oil filters at once, but hopefully a record of the mileage that it's done is good enough.
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Old 02-26-2007, 02:09 PM   #18
NoTec
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Thank goodness they helped him out. I too perform my own oil changes abd in addition to receipts and mileage logs, I have all my filters and an oil sample attached to each filter box stored in a cabinet in my garage. I think I'll go take pictures of the receipts now.
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Old 02-26-2007, 03:07 PM   #19
SEVENONEONE
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Default You my friend are seriously misinformed.

Quote:
Originally Posted by Mavrik View Post
unfortunately he is SOL with SOA unless they decide to be nice and cover it under his SAS plan. Without written proof his vehicle has been properly maintained to subaru's standards they do not need to cover a thing. Well think of all the money he saved doing the services himself and can direct those funds into a repair. You gotta keep records.
Google Magnuson Moss, or ask any warranty administrator what it is they'll tell you. Essentially I'll break it down for you, the owner can maintain the car all
by themselves and the burden of proving they did anything improper falls squarely on the dealer/manufacturer, trust me, I've seen many a smart customer come, pull the Mag moss card out to the warranty guys and what do ya know the car gets fixed under warranty. NO QUESTIONS ASKED.
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Old 02-26-2007, 03:32 PM   #20
WRXSD
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I just had this same thing (almost) happen to me on Jan 1st. Wrx had a knock when I started it up and the engine was dead. 31500 on it. I also had no receipts and do all of my own oil changes. Bottom line is, your buddy has to come up with SOME proof. Check his credit card statements and try to get back dated receipts.

I was able to show that I went to autozone roughly every 4 months and spent roughly the same amount. I was also able to get a few back dated receipts from atuozone to show that what I was saying was true. Your buddy will not be the first or last to ask this of where ever he bought the oil. In my case, I was not really that worried because after I got some face time in with the Service Manager where my car was, I knew that once they dropped the oil pan they would know that the failure was NOT due to lack of maintenance. Regardless, they will try to get him caught up in the bureacracy and semantics of the situation.

He will likely be able, with help from SOA, to get it replaced with the above documentation, but don't expect a free rental car from the dealership. They fixed/rebuilt my engine under a "One Time Goodwill Policy" and NOT under warranty. This was because of the lack of documented maintenance. I was also without my car for about 45 days. Goodwill policy work is done waaaaay after warranty work.

Anyway, he NEEDS to get some receipts for his case. Credit card statements will not be enough. If he can pull this together, he can probably get it covered. I'll keep my fingers crossed for him.
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Old 02-26-2007, 05:07 PM   #21
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Quote:
Originally Posted by hondaslayer View Post
37,000 miles divided by 3,000 = 12 oil changes = 12 receipts and missing 1 or 2 is not usually a problem, unless you're an ass).
I dont think its that many. I believe my 06 STi booklet says every 7500 miles.

Although, I do change mine every 3k miles.
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Old 02-26-2007, 06:17 PM   #22
cr125r
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Quote:
Originally Posted by Phatron View Post
I dont think its that many. I believe my 06 STi booklet says every 7500 miles.

Although, I do change mine every 3k miles.
yep, your right, I just checked. 3000 for the first one and 7500 everytime after. I still do every 3000 though
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