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Old 12-03-2001, 10:11 PM   #1
Bailey
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35R is enough

Default Decelleration noise fixed under warranty - new clutch assembly

I am posting this in a prominent place so that all those with the decelleration noise described in another thread will notice and read this post.

Fellow 2002 WRX owners with the decelleration noise.

My WRX used to have the same noise as yours.

Subaru of america knows about the noise and has a fix for it.

After several trips to the dealer subaru replaced my clutch and throwout bearing assembly. Now, no noise!

Just take your WRX to the dealer, try to replicate the noise for them. Don't be shy, just make the poor sap ride around with you until you can make a great, loud, and readily noticable example of the noise. (if your noise was like mine it varied in intensity from annoying background, cryptic, rattling to shrill, resonant, "oh my god its breaking".)

If you still have trouble with the dealer i can mail you copies of my repair under warranty email the request please. They contain a great record of the diagnoistic process and the clutch replacement under warranty.

Good luck
Tim
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Old 12-03-2001, 11:52 PM   #2
en3d
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So what was the reason why they replaced your clutch? Did they state that the noise was the reason and nothing else?

How many miles do you have on the new clutch?
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Old 12-04-2001, 01:46 AM   #3
Albert
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Sometimes the area rep won't admit finding anything wrong, which in turn keeps statistics low when a widespread problem is acknowledged internally by the said manufacturer. This gives them time to come up with a fix, or a legal rebuttal.
Automobile manufacturers refer to this as a "good will gesture" [to pacify the customer].

No claim-no blame.
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Old 12-04-2001, 08:16 AM   #4
powertothepedal
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Thanks for the info!! I have the same problem and was intending to talk to the dealer during my next service. Hopefully, this will speed up the resolution of the problem.
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Old 12-04-2001, 10:01 AM   #5
Ginseng
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PM'd you Bailey.

W
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Old 12-04-2001, 02:17 PM   #6
lstepnio
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Old 12-04-2001, 07:41 PM   #7
TheWRX
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Interesting, interesting... My dealer promised that they would call me as soon as SoA had a fix. And I haven't heard anything for almost 2 months. Time to give them a friendly phone call, I guess. Well, at least I'll try to be friendly.
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Old 12-05-2001, 04:12 PM   #8
Bailey
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Default Re: Decelleration noise fixed under warranty - new clutch assembly

Quote:
Originally posted by Bailey
I am posting this in a prominent place so that all those with the decelleration noise described in another thread will notice and read this post.

Fellow 2002 WRX owners with the decelleration noise.

My WRX used to have the same noise as yours.

Subaru of america knows about the noise and has a fix for it.

After several trips to the dealer subaru replaced my clutch and throwout bearing assembly. Now, no noise!

Just take your WRX to the dealer, try to replicate the noise for them. Don't be shy, just make the poor sap ride around with you until you can make a great, loud, and readily noticable example of the noise. (if your noise was like mine it varied in intensity from annoying background, cryptic, rattling to shrill, resonant, "oh my god its breaking".)

If you still have trouble with the dealer i can mail you copies of my repair under warranty email the request please. They contain a great record of the diagnoistic process and the clutch replacement under warranty.

Good luck
Tim
A week later and still no decel noise.

Several persons have requested my repair information:

I am posting the receipt for my warranty clutch replacement. The quality is not great as there are limits on attachment file sizes. If you need a higher resolution copy email me baileyt@ohsu.edu and i will send a 1/2 megabyte gif file.

Tim
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Old 12-06-2001, 10:03 AM   #9
Red Rocket
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Cool Tim -

You are THE MAN!

So those are just standard, but redesigned, clutch parts? How long were you without your car?

Thanks,

Kevin
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Old 12-06-2001, 10:53 AM   #10
Zahnster
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For those of us who don't have the noise(as far as they know
), can you offer a good description of how to replicate it. I've seen half mentions and other things before, but I'm not sure I've ever heard the noise it sounds like people are talking about. A real good description would help us all out.

Thanks!
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Old 12-06-2001, 11:05 AM   #11
bluesubie
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Someone needs to smack the clutch engineers at FHI in the
head

I had my clutch replaced last November and I'm getting it (along with the tranny case) replaced again now. SoA and the District Svc. Rep. think that it should be fixed this time. The customer service I received from SoA has been nothing short of outstanding.

Dennis
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Old 12-06-2001, 11:10 AM   #12
Dussander
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So, would it be considered rude to wait until I destroy my clutch some more before I take it in to have it replaced?
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Old 12-06-2001, 11:11 AM   #13
DannyGT
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Well here is my situation....i dont hear any noise while im driving at all....but if im in my garage at idel, and i hold down the clutch and then let it go, and hear a zzzzzzzzzz type sound but its very low...maybe its the same thing ?
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Old 12-06-2001, 11:11 AM   #14
Red Rocket
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Default Here's the other thread.....

There is discussion about how this is effected by tire pressure differences, of all things, toward the middle and end.

Big d-cel thread

Kevin
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Old 12-06-2001, 11:21 AM   #15
TheWRX
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Quote:
Originally posted by Dussander
So, would it be considered rude to wait until I destroy my clutch some more before I take it in to have it replaced?
I actually thought of that myself, it sounds tempting to be hard on it for a while before getting it fixed under warranty. But I'm afraid that it might backfire. "We're sorry, sir, your clutch looks like it has been abused, so we're not going to replace it under warranty."

Thanks to Bailey for posting the information and receipt, that should be very helpful.
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Old 12-06-2001, 11:38 AM   #16
Judah
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Thank you so much Bailey.

I have read all the threads about this, and one guy said that it was just a Subaru thing and that all of his previous Subarus have done.

So I figured that it was just a normal, annoying noise.

But since there is a fix, I am calling the dealer today.

Justin
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Old 12-06-2001, 12:39 PM   #17
lstepnio
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My dealer has explained to me that all wearable parts including brake pads, wipers, clutch is covered under the 3/36 Subbie warrentty. Needless to say if you just plainly abusive they might tell you to take a hike, but SOA and not your dealer would make that call. I would get it fixed ASAP as IMHO the noise really takes away from the driving experience. You paid good money for a new car and it should not make any noises, get it fixed!

Quote:
Originally posted by Dussander
So, would it be considered rude to wait until I destroy my clutch some more before I take it in to have it replaced?
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Old 12-06-2001, 09:56 PM   #18
deke
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Bailey - you are a Saint!

I'm printing your doc, going to my dealer and seeing what they will do. But I think I may have some fun and keep your document secret until they tell me they can't do anything about it. That's what I expect from Colonial Subaru in Danbury, CT - maybe I'm wrong, and if someone has a better dealer in the area or can recommend a way for me to get Colonial to listen to me (I'm nice about everything - maybe that's the problem), please let me know.
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Old 12-07-2001, 09:16 AM   #19
bluesubie
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Lightbulb

TheWRX - You're exactly right. When I was explaining my case to SoA, I told them I'm not very agressive, don't ride the clutch or rest my hand on the shifter. They said, "We know, we can tell whether or not a clutch has been abused".

lsptepnio - Actually, wearable items are under a 1/12,000 mile warranty, not the 3/36. Check the manual.

Dennis
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Old 12-10-2001, 05:37 PM   #20
Red Rocket
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Default Bump.....

Could this be sticky?

Kevin

P.S. BTW, I called Mike Wilson, Bailey's service manager at Carr Subaru. He was very helpful. They have done one other car besides Bailey's. SOA is aware of this problem. All your dealership needs to do is call the dealer tech hotline, the guys there have a casefile on this problem and have a fix, although it is somewhat still a work in progress. Just tell your dealership this, no matter how uncooperative, they have to take care of it. I'm going in on Thursday.

Thanks again Bailey!

Last edited by Red Rocket; 12-10-2001 at 05:49 PM.
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Old 12-10-2001, 06:31 PM   #21
deke
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Red Rocket and Bailey (and whoever else is interested),

My WRX wagon has gotten a lot worse with this sound at 11,000 miles - I'm taking it in for an appointment next Wednesday the 19th at Colonial Subaru in Danbury, CT\with a printout of Bailey's repair bill and the info about the dealer tech line. I am hoping for success in getting this resolved and will update this post with whatever happens.
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Old 12-29-2001, 10:25 PM   #22
thng
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Can anyone take a picture of the clutch they take out of the car under warranty? I'd like to see the disk hub....mine has this noise and always has had this noise and I would just like to assess the condition myself before I start listening to some dealer service writer give me a line or two. I mean, talking to a subaru rep is one thing, but talking to a dealer rep is another altogether; one cares less than the other.

Those that did have the dealer replace the clutch, how long were you without the car?

To those that have resorted to aftermarket clutches, which aftermarket unit performed well and which didn't? There were posts about a clutch lasting only 4Kmiles...

I checked the subaru website and there were no recall listing for anything.
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Old 01-02-2002, 05:16 PM   #23
paultg
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Quote:
Well here is my situation....i dont hear any noise while im driving at all....but if im in my garage at idel, and i hold down the clutch and then let it go, and hear a zzzzzzzzzz type sound but its very low...maybe its the same thing ?
DannyGT,
My WRX does this also, since day one (I drove it for the first time with 160 miles on the car). My car only makes the noise at high rpms though (like above 5,000). Any time I press the clutch to the floor above 5K rpms (while in neutral or driving) I hear a noise that sounds like a washer rattling on a bolt. The dealer I am going to in NH has warrantied one car with the problem already, and is just waiting to get the "o.k." from SOA to do the work. It has been slow because of the holiday, so I hope to hear something by the end of the week. They are pretty confident they can/will repair it, and also told me there is a service bulletin about it.

I'll let you know what happens.

Paul G.
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Old 01-03-2002, 03:49 PM   #24
deke
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Well, my dealer called and told me they need my car for a week and will be replacing "some kind of bearing" in the transmission - all under warranty (whew). The woman who called is not a mechanic, but I promise to get the details posted up here as soon as I know. The week delay is due to ordering parts - as of yet, I guess they don't stock WRX trannies at the dealer.

I don't know if this is unique to my car, but it only made "the noise" after it had been driven for a while - usually freeway driving followed by surface street driving.

Good luck out there and bailey, thanks again for all your information!
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Old 01-03-2002, 03:52 PM   #25
mturmel
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Talking Get another clutch...?

This would be a good opportunity to throw in an STi/aftermarket clutch/flywheel under warranty work...

This is exactly what I'm going to do...

food for thoughts...

Matt
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