|12-04-2001, 03:09 PM||#1|
Member Sales Rating: (0)
Join Date: Aug 2001
Location: Chicagoland USAVehicle:
2012 IS250 AWD
Bruce Titus' Automotive Group
Located in Tacoma, WA... aka... SubaruParts.com
I ordered a trunk light on 10/30/01 and it was supposedly delivered 10/31/01, however it was NEVER received by me.
It was impossible to reach a live person in the service dept.
After a nasty, but to the point email, they replied that since the item was shipped via Airborne Express, the delivery guy might have just left it with a neighbor or put in on a porch or in a garbage can (he claims they have done this before).
Well, this is total B.S. They can't seem to find any shipping info.
Uh, yeah, thanks. All this aggravation over a damn trunk light that my car didn't have. So I threatened to cancel my order if my light is not received by Friday and that I want reimbursement for shipping charges... so we'll see what happens.
What a bunch of MORONS !
I've had problems personally and know at least 3 other people who have had major problems with Subaru Parts & Service in NJ, and now I see it extends all the way to the west coast.
Too bad a great car can't be backed up w/great service.
Grrrrr.... Jenn verrrrry maaaaadddd !!!!
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