Welcome to the North American Subaru Impreza Owners Club Saturday April 19, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 03-13-2007, 07:09 PM   #1
left footed whooten
Scooby Specialist
 
Member#: 44652
Join Date: Oct 2003
Chapter/Region: BAIC
Location: Truckee, CA
Vehicle:
06 Eastern Sierra
Assault Wagon

Default New to 'new cars' and warranties. Noticed some body dings 3 wks after delivery.

Hey all,
This is my first actually new car, and after a semi-eventful delivery, I give it its first claybarring and wax, only to find some small dimples/dings. I wonder if they can be brought to the dealer's attention. Am I SOL since I didn't catch it on delivery/purchase?

If pics would help, I can take some when the light gets less intense in an hour or two.

Factors:
1) This was the last 06 wagon they had on the lot, got a good deal on it, but its been on the lot a while, between two dealers.
2) Didn't notice these dimples until last week while starting its panel-by-panel initial claybar/wax treatment. Lighting/time of day didn't bring them to light on the lot.
3) Car is CGM
4) Car was delivered from Sac to Reno via a dirty I-80 over the summit. Another thing that made the surface a bit obscured. Also, a few things went 'wrong' and demanded my immediate attention and phone calls, I got distracted from a thorough inspection, plus the dirt.
5) 'damage' is on the aluminum hood in the center portion over, dime-sized. The other site is at the passenger rear door just below the window nearest the seam between it and the front door. Twin dimples, very small, but putting a shine on the car brought them out.
6) They seem like 'dent doctor' material, but I've never had an aluminum hood before.

***Do people bring things like this up to their dealer? As I asked before, am I SOL since I didn't notice it @ delivery/purchase?***
* Registered users of the site do not see these ads.
left footed whooten is offline   Reply With Quote
Old 03-13-2007, 08:26 PM   #2
2.5rsTurbo
Scooby Specialist
 
Member#: 99741
Join Date: Nov 2005
Chapter/Region: MAIC
Location: raleigh, nc
Vehicle:
2005 Wrx Sti
CGM

Default

hey man, i would definitely complain, since it got delivered u can say hey...this thing is new and its not supposed to have dings and dents...u guys need to fix it...if they dont then raise as much hell as possible...make sure u do it in front of customers and make sure u say they gave you a dinged up dented ride that was supposed to be "brand new" i mean...go to porsche dealer and see if they will give you a dented up dinged car? i doubt it...bmw too, or mercedes...be an a-hole b/c most of the time a-hole's get what they want when it comes to business...gl and i hope it works out for ya

p.s. remember those rims you sold me? ya well someone slashed my tires...i was pissed but oh well, some punk high school kid trying to be cool i guess....now the thing sits at the bottom of my hill were my dogs are ;]
2.5rsTurbo is offline   Reply With Quote
Old 03-13-2007, 08:41 PM   #3
left footed whooten
Scooby Specialist
 
Member#: 44652
Join Date: Oct 2003
Chapter/Region: BAIC
Location: Truckee, CA
Vehicle:
06 Eastern Sierra
Assault Wagon

Default

Quote:
Originally Posted by 2.5rsTurbo View Post
hey man, i would definitely complain, since it got delivered u can say hey...this thing is new and its not supposed to have dings and dents...u guys need to fix it...if they dont then raise as much hell as possible...make sure u do it in front of customers and make sure u say they gave you a dinged up dented ride that was supposed to be "brand new" i mean...go to porsche dealer and see if they will give you a dented up dinged car? i doubt it...bmw too, or mercedes...be an a-hole b/c most of the time a-hole's get what they want when it comes to business...gl and i hope it works out for ya

p.s. remember those rims you sold me? ya well someone slashed my tires...i was pissed but oh well, some punk high school kid trying to be cool i guess....now the thing sits at the bottom of my hill were my dogs are ;]
You're kidding?!?!!? It always happens to the pristine stuff. That has much suck.

I hope to not have to raise a stink, I doubt they would oppose me so much, I just don't know if this is a realistic request or what....
left footed whooten is offline   Reply With Quote
Old 03-13-2007, 10:17 PM   #4
Ghosthound
Scooby Specialist
 
Member#: 110979
Join Date: Mar 2006
Location: Sacramento, Ca
Vehicle:
2010 FJ Cruiser
1999 Miata

Default

Quote:
Originally Posted by left footed whooten View Post
Hey all,
This is my first actually new car, and after a semi-eventful delivery, I give it its first claybarring and wax, only to find some small dimples/dings. I wonder if they can be brought to the dealer's attention. Am I SOL since I didn't catch it on delivery/purchase?

If pics would help, I can take some when the light gets less intense in an hour or two.

Factors:
1) This was the last 06 wagon they had on the lot, got a good deal on it, but its been on the lot a while, between two dealers.
2) Didn't notice these dimples until last week while starting its panel-by-panel initial claybar/wax treatment. Lighting/time of day didn't bring them to light on the lot.
3) Car is CGM
4) Car was delivered from Sac to Reno via a dirty I-80 over the summit. Another thing that made the surface a bit obscured. Also, a few things went 'wrong' and demanded my immediate attention and phone calls, I got distracted from a thorough inspection, plus the dirt.
5) 'damage' is on the aluminum hood in the center portion over, dime-sized. The other site is at the passenger rear door just below the window nearest the seam between it and the front door. Twin dimples, very small, but putting a shine on the car brought them out.
6) They seem like 'dent doctor' material, but I've never had an aluminum hood before.

***Do people bring things like this up to their dealer? As I asked before, am I SOL since I didn't notice it @ delivery/purchase?***
when did you pick up that subie? was it from Senator subaru in sacramento? if so, i probably sat in that one! haha. That thing was there FOREVER!! anyway, chances are good that the dings were from the dealer swap. Take it in and see what they can do about it.
Ghosthound is offline   Reply With Quote
Old 03-13-2007, 11:00 PM   #5
left footed whooten
Scooby Specialist
 
Member#: 44652
Join Date: Oct 2003
Chapter/Region: BAIC
Location: Truckee, CA
Vehicle:
06 Eastern Sierra
Assault Wagon

Default

Quote:
Originally Posted by Ghosthound View Post
when did you pick up that subie? was it from Senator subaru in sacramento? if so, i probably sat in that one! haha. That thing was there FOREVER!! anyway, chances are good that the dings were from the dealer swap. Take it in and see what they can do about it.
Maita, actually. Purchased 3/1, delivered 3/2. I need to contact them tomorrow, sounds like its a pretty common occurence. It was at Livermore Subaru first, then Maita. Maita was great to deal with. Never made it to Senator. Came down the hill from Reno after a useless visit to Lithia, checked all the new and used lots including the Automall (joke) and then Maita. They know how to do business. Trouble is, I live ~2 hrs away, I won't be able to bring it in for a while.
left footed whooten is offline   Reply With Quote
Old 03-13-2007, 11:58 PM   #6
Ghosthound
Scooby Specialist
 
Member#: 110979
Join Date: Mar 2006
Location: Sacramento, Ca
Vehicle:
2010 FJ Cruiser
1999 Miata

Default

oo, sounds good. Maita should definitely take care of you. Granted my parents bought there car at Maita Toyota, they are one of the best dealerships i have been to. The times ive been to senator, the sales people dont seem to know jack about anything. Ive also heard bad things about the automall.
Ghosthound is offline   Reply With Quote
Old 03-14-2007, 03:10 PM   #7
staninct
Scooby Newbie
 
Member#: 5393
Join Date: Apr 2001
Chapter/Region: NESIC
Location: Branford, CT
Vehicle:
2010 Mercedes
ML450 H -100% Subaru Free

Default

Three weeks since you took delivery? You are looking at a 50/50 shot. Depends on how nice your dealer is and how your whole transaction went, and especially how nice you were as a customer. If you were pleasant to deal with I don't see a reason why they wouldn't try to help. There is also a chance that you received the dings after delivery. I would certainly make mention of it to the dealer and ask for their input, but if you stamp in there and demand they fix it you will surely be SOL! Good luck!
staninct is offline   Reply With Quote
Old 03-14-2007, 03:15 PM   #8
left footed whooten
Scooby Specialist
 
Member#: 44652
Join Date: Oct 2003
Chapter/Region: BAIC
Location: Truckee, CA
Vehicle:
06 Eastern Sierra
Assault Wagon

Default

Quote:
Originally Posted by staninct View Post
Three weeks since you took delivery? You are looking at a 50/50 shot. Depends on how nice your dealer is and how your whole transaction went, and especially how nice you were as a customer. If you were pleasant to deal with I don't see a reason why they wouldn't try to help. There is also a chance that you received the dings after delivery. I would certainly make mention of it to the dealer and ask for their input, but if you stamp in there and demand they fix it you will surely be SOL! Good luck!
Dealer has been called, I'm an absolute peach to deal with so I think I'll be fine. I know better than to march in there like a bratty little child. So far it sounds good. Maita is a notoriously good dealer. I've just been too busy to have noticed this before, combined with the general scumminess of winter up here, it really hid from me. Sounds like, and I'm awaiting confirmation shortly, that they'll foot the bill for Dent Dr.
left footed whooten is offline   Reply With Quote
Old 03-14-2007, 04:33 PM   #9
Cooter05WRX
Scooby Specialist
 
Member#: 110567
Join Date: Mar 2006
Chapter/Region: NWIC
Location: Oregon
Vehicle:
2009 JK
Sunburst Orange

Default

did you fill out an inspection sheet before you got the car? If not then the dealer may do a one time fix for you. This happened with my parents explorer and they fixed it because they did not do a visual inspection with my parents.
Cooter05WRX is offline   Reply With Quote
Old 03-14-2007, 05:13 PM   #10
bindriftin
Scooby Specialist
 
Member#: 106411
Join Date: Jan 2006
Chapter/Region: MAIC
Location: NE PA
Vehicle:
2001 GM6
Silverthorn

Default

Here is the kicker, you will receive a customer satisfaction survey soon. It is very important to the dealer that they get "good grades" on it. If I were you, only if you have to of course, I would hold it over them. We have done many things at my dealership to make sure we get 100% on the survery. Trust me it makes everyone jump! GL
bindriftin is offline   Reply With Quote
Old 03-14-2007, 06:08 PM   #11
left footed whooten
Scooby Specialist
 
Member#: 44652
Join Date: Oct 2003
Chapter/Region: BAIC
Location: Truckee, CA
Vehicle:
06 Eastern Sierra
Assault Wagon

Default

Quote:
Originally Posted by Cooter05WRX View Post
did you fill out an inspection sheet before you got the car? If not then the dealer may do a one time fix for you. This happened with my parents explorer and they fixed it because they did not do a visual inspection with my parents.
negative...no inspection/delivery form.

Quote:
Originally Posted by bindriftin View Post
Here is the kicker, you will receive a customer satisfaction survey soon. It is very important to the dealer that they get "good grades" on it. If I were you, only if you have to of course, I would hold it over them. We have done many things at my dealership to make sure we get 100% on the survery. Trust me it makes everyone jump! GL
Yup, my salesman already called in regards to the 'give me 100% please'...he caught me at a distracted moment and I forgot to mention the dings, but I havent recieved the grading sheet yet. I think they'll take care of me. They seem to be good about it so far.
left footed whooten is offline   Reply With Quote
Old 03-14-2007, 07:59 PM   #12
bindriftin
Scooby Specialist
 
Member#: 106411
Join Date: Jan 2006
Chapter/Region: MAIC
Location: NE PA
Vehicle:
2001 GM6
Silverthorn

Default

Yeah I would think you would be OK. All dealerships differ so, it is always good to have a plan B
bindriftin is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Very new to this site and i've got some q's banana_pony95 Newbies & FAQs 1 02-13-2008 02:42 AM
New to ATL area and need some work done... Brandon Clifton South East Region Forum 3 08-19-2005 10:46 PM
Hi guys new to the board and I have some questions 18 Visions.... Newbies & FAQs 28 06-14-2002 12:51 PM
Im VERY new to tuorbo projects and need some help Ripper Normally Aspirated with bolt-on Forced Induction Powertrain 7 01-16-2002 10:12 AM
Im new to i-club and i have some questions about the WRX Impreza thrombosis Newbies & FAQs 9 11-01-2001 07:40 PM


All times are GMT -4. The time now is 11:57 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.