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Old 04-07-2007, 06:47 PM   #1
frdawg
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Default longest clutch install

well i decided to let a "professional" shop install my new clutch to save myself the busted knuckles. took it to a shop recommended by a subaru employee. well the shop said they would charge $300.00 plus fluids,flywheel
resurface and fluid diposal, ok sounds good. well they say drop it off monday at 10am and we will have it done by about three pm the same day. call at six pm,, oh we need more time, pick it up tomorrow,,ok. call at three pm the next day,, oh we cant get the tranny off because of your aftermarket turbo, need more time. fast forward to the fourth day, ready for pick up at 10am. wow first thing i see is the old clutch in a box on my leather seat instead of on the floor, also notice my APS tmic support bracket sitting on my seat,, I guess that was too much trouble to install. so i go inside and they say well the bill is 535.00,, excuse me,, 300+50+60+10 = 420.. well it took us longer because you had a different turbo,, oh the rarely seen 16g you must be talking about you had my car for four days , if i wanted it done in four days i could have done that.
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Old 04-07-2007, 08:59 PM   #2
MasterKwan
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If they gave you an estimate and still didn't install all the parts, I'd hold them to the estimate. Pay by credit card, get the car back, then tell them you want a $120 refund or you're going to chargeback the whole amount.

If it was going to cost more, they should have told you before they dug into it.

Still $300 is dirt cheap. Even $420's not bad if they did it right. It's the principal though.
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Old 04-07-2007, 09:14 PM   #3
THE-95-STi
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yea normal clutch installs are $500, 16g turbo's also come into contact with the Tranny case if you try and remove it. Did you tell them you had 16g off the bat, or you just didn't think to mention it.
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Old 04-07-2007, 09:19 PM   #4
wrxtasy555
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I'm sorry but can someone please explain what the hell the turbo has to do with a clutch install?

Maybe i'm just missing something.

And I see you're in MD, please tell me what shop that is so I know not to go there.
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Old 04-07-2007, 11:34 PM   #5
THE-95-STi
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Well if you don't know . . . it's in the post above
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Old 04-08-2007, 02:38 AM   #6
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Quote:
Originally Posted by PSM-04-STi View Post
yea normal clutch installs are $500, 16g turbo's also come into contact with the Tranny case if you try and remove it. Did you tell them you had 16g off the bat, or you just didn't think to mention it.
Andrewtech did my clutch in about a hour with the 20g... They didnt touch the turbo.
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Old 04-08-2007, 02:56 AM   #7
wrxtasy555
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Quote:
Originally Posted by PSM-04-STi View Post
Well if you don't know . . . it's in the post above
I did read it and still don't understand what the problem was.
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Old 04-08-2007, 02:56 AM   #8
Seeing StaRS
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No name? What shop did the work? Who recommended them?

*edit*

Nevermind found the thread on page 2: http://forums.nasioc.com/forums/show....php?t=1234306

Morris Motorsports? Never heard of them.... *shrugs*

Last edited by Seeing StaRS; 04-08-2007 at 03:11 AM.
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Old 04-08-2007, 05:48 AM   #9
frdawg
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Quote:
Originally Posted by PSM-04-STi View Post
yea normal clutch installs are $500, 16g turbo's also come into contact with the Tranny case if you try and remove it. Did you tell them you had 16g off the bat, or you just didn't think to mention it.
yes I informed the shop about the turbo and every other mod i had,, also area1320.com offers clutch installs for 300.00 ,, not the shop I went to. also the shops rate was 75.00 an hour, kind of high.. I didnt want to say the name of the shop because it usually turns ugly. also not blaming them but i was looking over my car because after i picked it up the steering felt weird, like when i went around a turn the car drifted by itself, it scared the crap out of me,felt like when you hit a patch of ice and then you hit dry again .so the lower nut was missing from my front drivers side strut and the other bolt only had about two threads tight , and the nut from the front sway bar endlink was missing ,the one you need an allen key to remove on the same side, also my cv joint on the same side looked to be pryed on by a tool and the inside boot had a small tear right on the band,, like i said not blaming them at all ,but weird all this is messed up at the same time. I picked up a reman axle from subaru for a good price,,under a hundred.

Last edited by frdawg; 04-08-2007 at 06:44 AM.
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Old 04-08-2007, 11:25 AM   #10
THE-95-STi
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$75 is actually 10-20 lower then most shops

think Andrewtech is 80-85?
Aglie is?
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Old 04-08-2007, 12:28 PM   #11
frdawg
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Quote:
Originally Posted by PSM-04-STi View Post
$75 is actually 10-20 lower then most shops

think Andrewtech is 80-85?
Aglie is?
Agile is $80,, and I think their reputation with subaru's reflects their pricing, Andrewtech could have done it in two hours, I would pay $500 for that. I was just trying to give a new shop a try and it didnt work out for me, thats why i didnt mention their name.
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Old 04-08-2007, 01:13 PM   #12
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Quote:
Originally Posted by frdawg View Post
yes I informed the shop about the turbo and every other mod i had,, also area1320.com offers clutch installs for 300.00 ,, not the shop I went to. also the shops rate was 75.00 an hour, kind of high.. I didnt want to say the name of the shop because it usually turns ugly. also not blaming them but i was looking over my car because after i picked it up the steering felt weird, like when i went around a turn the car drifted by itself, it scared the crap out of me,felt like when you hit a patch of ice and then you hit dry again .so the lower nut was missing from my front drivers side strut and the other bolt only had about two threads tight , and the nut from the front sway bar endlink was missing ,the one you need an allen key to remove on the same side, also my cv joint on the same side looked to be pryed on by a tool and the inside boot had a small tear right on the band,, like i said not blaming them at all ,but weird all this is messed up at the same time. I picked up a reman axle from subaru for a good price,,under a hundred.
HOLY CRAP!

Wow, thats really unacceptable. The job was underbilled, then overbilled. Took 3 days too long and bolts were missing and not tight?!! Then you had to go out and buy replacement parts to fix what they messed up? Dude, how are you keeping your blood pressure under control? What would you have done if your struts seperated from the hubs! You are lucky man, those are some very important bolts they didn't tighten.

I would be asking for a refund and taking it to another shop to make sure the job was completed properly. Seriously, I bet this whole job was half assed. There are so many shops in the area with true Subaru experience...this place sounds like a joke.
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Old 04-08-2007, 01:20 PM   #13
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Quote:
Originally Posted by Seeing StaRS View Post
HOLY CRAP!

Wow, thats really unacceptable. The job was underbilled, then overbilled. Took 3 days too long and bolts were missing and not tight?!! Then you had to go out and buy replacement parts to fix what they messed up? Dude, how are you keeping your blood pressure under control? What would you have done if your struts seperated from the hubs! You are lucky man, those are some very important bolts they didn't tighten.

I would be asking for a refund and taking it to another shop to make sure the job was completed properly. Seriously, I bet this whole job was half assed. There are so many shops in the area with true Subaru experience...this place sounds like a joke.
Yea I would of gone to Andrewtech from the start.
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Old 04-08-2007, 02:57 PM   #14
MilesToEmpty
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Ive gotten all of my work done on my car by this shop and have never had a problem! I recommend this shop to all of my friend's and they have never been disapointed.

Edit: This shop will also be doing mine, and my friend's swap's.

Charles
98 2.5RS

Last edited by MilesToEmpty; 04-08-2007 at 03:11 PM.
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Old 04-08-2007, 03:01 PM   #15
MasterKwan
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I'd sure as hell charge-back that job. Who knows if they got the flywheel and pressure plate bolts on right. I'd almost want to take it back apart just to check the work.
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Old 04-08-2007, 03:07 PM   #16
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I'd call my credit card company or something, with that. And call SoA, probably.

Had my Exedy Sport installed by www.subaruxtras.com in NH, back in '04 before we moved to PA. They charged somewhere in the $300 range, took like six hours IIRC.

But, my car is N/A.

At every dealership I've been to, I sign an agreement before the work starts. If it's going to exceed the estimate, they must authorize it with you, before proceeding. So, I say check your paperwork and their policy.
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Old 04-08-2007, 03:21 PM   #17
frdawg
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Quote:
Originally Posted by MilesToEmpty View Post
Ive gotten all of my work done on my car by this shop and have never had a problem! I recommend this shop to all of my friend's and they have never been disapointed.

Edit: This shop will also be doing mine, and my friend's swap's.

Charles
98 2.5RS
how may subaru swaps have they done?
not bashing them , any shop can have a job not go well, its all in how they handle it, in the end they made the price right for me so thats why I didnt feel the need to say their name
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Old 04-08-2007, 03:42 PM   #18
MorrisMotorsports
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Ok , hello guys. First let me introduce myself. My name is Jey and i am the owner of Morris Motorsports. First of all let me just say, that if you have ANY issues with my shop or our work ethics do NOT hesitate to state them. We are by no means here to rip people off , and the many subaru guys that come through our door every week know that.
Now let me explain what exactly happened here:
Jose called me from Subaru of annapolis and had said that one of our good friends from there had referred them to us. There obviously is a reason for that. I had explained to Jose that yes we would be more than happy to help him do his clutch and explained to him that we were extremely busy. As our shop was actually CLOSED during the time he brought his car in for work i said we would do it for him however we had to wait for our lifts to be wired in, but we would have them in the day that he was bringing his car by to drop off. AGAIN our shop wass CLOSED for renovations til Monday the 9th. Jose dropped his vehicle off after knowing we estimated NOT 300 dollars but 3-4.5 hours for labor with his clutch. (75 an hour). We did not know he needed flywheel resurfacing and we did not know he had an aftermarket turbo on the car UNTIL we started working on the vehicle. After the day we got his car our electrician did not show up until 7pm that night and pushed work til the following day. After the lifts were wired up we immediately got the subaru on the lift for tear down and assembly. Upon pulling the transmission on the unknown turbo housing would NOT let the transmission housing clear safely past it due to spacial problems. We then took the alotted time to unbolt the uppipe from the turbo to move the turbo over dealing with stripped and rusted bolts. (1.5 hrs of labor)-actual time was 2.3 hrs. The vehicle was done that day but as to time conflicts with the customer working a 24 hour shifted pushed him from picking it up until the following day. So the job was done same day, due to the fact customer could not pick it up that nite or the next day he had to make arrangements for the following day(Hence 4 days to install clutch im assuming?-I take it that is where that came from?) So we did take an extra day however customer understood the 4 times i called him to explain and was perfectly ok with that. When i told Jose of the down time i asked if he would like us to have Andrew Tech do the work as we are good friends with them and that we werent actually open. We were doing this as a favor for Jose and our friend at Subaru. Now just incase you were wondering what the bill REALLY was including:
Install clutch and flywheel - 5.5 hours = $412.50(included was U.P removal)
Resurface flywheel - $50
Motul Transmition Fluid -12.00 qt x 4 = $48.00
Shop Fee for disposal of fluids and supplies- $10.00
TOTAL= $520.50 plus tax
***As to the issues with the car. We explained upon pickup of vehicle that the pass side tie rod boot was completely destroyed and NEEDED to be replaced. We also notified him there were no axle pins included and we were asked to reuse the old ones. We also did not remove any bolts on the strut assemblies as there is no need to. That was not our fault.
***AREA 1320- This case of only chargeing $300.00 for a clutch install was a SPECIAL for that week only. If he wanted to drive to upstate Pennslyvania he could have. He chose our shop because of recommendations from many other of our satisfied customers.
In closing, i hope this helps everyone make better decisions before posting. Also the intolerable "Im not paying more than $300.00 for this work", the bantering of my emplyees in my shop will NOT be tolerated. And we do not do work for people like this for this reason. We are a performance SPECIALLTY shop we have worked on these cars many of years and have overwhelming knowledge of RACING THESE VEHICLES and BUILDING them. We are not ebay and dont expect to be treated like that ever again.
Sincerly,
Jey Morris
Morris Motorsports
Owner
410 940 8091

Jose how much did u walk out paying that day? 0.00? Your card was never charged , we could have kept ur car but we know its not worth dealing with people like that. Please dont forget to say how awesome our shop is next time and dont leave important details out.
Thanks.
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Old 04-08-2007, 03:51 PM   #19
MorrisMotorsports
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Customer Service is TOP PRIORITY with us.

If you would like to actually pay for the work you have done i will warranty the labor on it. However i can not warranty anything due to part failure from the used parts and parts you supplied. Sorry.

Thanks agian,

Jey Morris
Morris Motorsports
Owner

*PS - i didnt think you wanted to pay for the labor hours when we were closed that week for us to do the clutch install on the ground lol.
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Old 04-08-2007, 04:02 PM   #20
Matt_H
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:getspopcorn:
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Old 04-08-2007, 05:10 PM   #21
THE-95-STi
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wow thats alot of info left out there man.

so let me see if I got the story straight

1.Install was done in one day, Electrican slowed them down, they called and informed you of this,clutch was finished you were unable to pick up.

2.You never actually paid for the work, then started a thread to dis-credit the shop & leave out all important& relivant info on the time frame of work.

So you were aware of what was going with the shop and the work being done as it
happened.
Quote:
Originally Posted by frdawg View Post
but i was looking over my car because after i picked it up the steering felt weird, like when i went around a turn the car drifted by itself, it scared the crap out of me,felt like when you hit a patch of ice and then you hit dry again .so the lower nut was missing from my front drivers side strut and the other bolt only had about two threads tight , and the nut from the front sway bar endlink was missing ,the one you need an allen key to remove on the same side, also my cv joint on the same side looked to be pryed on by a tool and the inside boot had a small tear right on the band,, like i said not blaming them at all ,but weird all this is messed up at the same time. I picked up a reman axle from subaru for a good price,,under a hundred.
and you were looking over the car??? or they spotted these things and informed you??
Is the story changing or did I miss something?
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Old 04-08-2007, 06:03 PM   #22
MilesToEmpty
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Quote:
Originally Posted by MorrisMotorsports View Post
Now just incase you were wondering what the bill REALLY was including:
Install clutch and flywheel - 5.5 hours = $412.50(included was U.P removal)
Resurface flywheel - $50
Motul Transmition Fluid -12.00 qt x 4 = $48.00
Shop Fee for disposal of fluids and supplies- $10.00
TOTAL= $520.50 plus tax

Jose how much did u walk out paying that day? 0.00? Your card was never charged
Seems they gave you a nice one for free... Id be happy if they did my swap for free lol.
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Old 04-08-2007, 06:43 PM   #23
frdawg
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Quote:
Originally Posted by PSM-04-STi View Post
wow thats alot of info left out there man.

so let me see if I got the story straight

1.Install was done in one day, Electrican slowed them down, they called and informed you of this,clutch was finished you were unable to pick up.

2.You never actually paid for the work, then started a thread to dis-credit the shop & leave out all important& relivant info on the time frame of work.

So you were aware of what was going with the shop and the work being done as it
happened.


and you were looking over the car??? or they spotted these things and informed you??
Is the story changing or did I miss something?
first of all I never said who the shop was, how did I discredit them?
second I was replacing the ball joint they in fact told me about. which was helpful of them.

I stated that I wasnt blaming them for the loose bolts,because I have no idea how they got loose.
also, until they posted I didnt know they werent charging me, which I think is very generous. not sarcasm on my part.
the install was not done in one day, but i am not going to debate the rest because its just going no where, they were more than fair by not charging me and I respect that, again I did not know they werent charging me until I read it here.
PSM-04-STi stop stirring the pot,

Last edited by frdawg; 04-08-2007 at 06:56 PM.
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Old 04-08-2007, 07:02 PM   #24
THE-95-STi
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Well OF COURSE people will want to ask where you went so they don't deal with the sam Head ache, kinda the point of the Forums


I heard tons of good feedback about the Guys @ andrewtech, so when I had car problems I naturally took it to them. Thanks to the Folks on these forums otherwise I don't know where I would have taken it.

I'm just trying to sit on the Fence and see both sides, as there are 2 sides to every story. If therer is another good shop in the Area Great I want to hear about if they not I also want to hear about it . . . . do you see what I'm trying to get at.
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Old 04-08-2007, 07:32 PM   #25
frdawg
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Quote:
Originally Posted by PSM-04-STi View Post
Well OF COURSE people will want to ask where you went so they don't deal with the sam Head ache, kinda the point of the Forums


I heard tons of good feedback about the Guys @ andrewtech, so when I had car problems I naturally took it to them. Thanks to the Folks on these forums otherwise I don't know where I would have taken it.

I'm just trying to sit on the Fence and see both sides, as there are 2 sides to every story. If therer is another good shop in the Area Great I want to hear about if they not I also want to hear about it . . . . do you see what I'm trying to get at.
I am giving the benefit of the doubt that this was an isolated incident, others will probably have no problems, so no need to bash the name of the shop and owner on the forum
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