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Old 03-30-2007, 02:29 PM   #1
ICECREAM ///MAN
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Member#: 109185
Join Date: Mar 2006
Chapter/Region: MWSOC
Location: Chicago, Il
Vehicle:
2002 WRX Wagon MBP

Default Gary Lang Subaru Defrauded Me

I had replaced my front oxygen sensor due to Code P1131 - Front oxygen sensor low input with a new one from Subaru. Same code popped up. Assuming something more involved was wrong I made an appointment with Gary Lang Subaru in McHenry, Ill. Before making the appointment I gave the background and was told that if I paid the "more involved" $103 diagnostic fee that I would be provided with a guaranteed accurate diagnosis no matter how many hours it took the tech.

I showed up for the appointment on time and proceeded to wait 4 1/2 hours for a diagnosis. I primed them that I am experienced in car repair and have already followed the entire subaru technician service manual procedure with no clear diagnosis. Their diagnosis after 4 1/2 hours was a bad o2 sensor (which seems questionable with a new o2 sensor in there). Initially they wanted me to pay for another sensor and labor. I told them the sensor <1 week old is under warranty no way so the said they would warranty it but not pull the old sensor and replace it without charging book hours (really lame it's a <5 minute job on a lift). So they sent me home to pull the old one for exchange.

I exchanged it, retested all the wires and connections, found a screw missing that the tech lost, then installed it and immediately same code. I called the service writer back said same code diagnosis is not correct. He said bring it back in. I bring it back in with 6+hours wasted now.

When I sit down service writer wants me to authorize another diagnosis with another fee. I say no way you still owe me a diagnosis from the last fee. They weasel around the issue telling me they'll look at it and if it's not the o2 sensor they won't charge me AGAIN(what right do they have to charge me again if they sold me a bad sensor again anyway?) BBBUUUUTTT if it's a more involved problem (it obviously is since the tech service manual didn't cover it) like wiring then they're going to charge extra time. So they want more money either way. 8+ hours wasted now not to mention worrying I'M PISSED!!!!!

The deal I agreed to was an accurate diagnosis for $103 dollars. They now have my $103 and don't have an accurate diagnosis. I've filed a complaint to SOA (no help their excuse: they don't control service terms) and disputed the CC charges with my bank.

Any other suggestions?
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Old 03-30-2007, 02:31 PM   #2
RBelcher00
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Member#: 100829
Join Date: Nov 2005
Chapter/Region: SCIC
Location: Corona, CA
Vehicle:
2006 WRX R.I.P. =(
'07 CBR600RR =)

Default

Yikes... Tough situation man...
That sucks.

Someone in here will know better than I about disputing that sort of thing...
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Old 03-30-2007, 02:47 PM   #3
Drink
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Member#: 102682
Join Date: Dec 2005
Location: Woodberry, IN
Vehicle:
... ripper's
sister.

Default

Gary Lang couldn't do service work on a Subaru to save their lives. A guy up the street lost a shortblock to an oil filter that a tech there didn't screw on.

I'm local, shoot me a PM, I can help you out.
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Old 03-30-2007, 07:57 PM   #4
jayster
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Member#: 140429
Join Date: Feb 2007
Chapter/Region: NWIC
Location: Enumclaw
Vehicle:
2005 WRX 291awhp
18g FMIC Greddy Sp2

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DRINKAV8 send me my damn harness already.
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Old 03-30-2007, 08:24 PM   #5
mnavarro
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Join Date: Dec 2003
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2004 WRB WRX STI
62 Corvette/11 Cherokee L

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hopefully you reset the ecu.
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Old 03-30-2007, 09:21 PM   #6
DCales
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Member#: 131509
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Winchester Va
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2006 Impreza WRX
WRB

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The service advisor was doing what the company tells him to do... Its a bunch of BS that they throw at you. believe it or not some people will agree to pay additional time. This is one reason why i hated being and advisor, no matter how professional i was the techs could mis diag. something and make me look like a total ass while they never have to deal with the customers. you could go to the management and see what they say, just play it cool and tell them the full story and they may agree to help you out. they can do internal stuff to pay techs to recheck mis. diags and really it only costs them the amount the tech gets paid per hour. Ask them what extra is included in the so called "special diag" BS and whats the charge for a regular check out???? either way good luck
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Old 03-31-2007, 12:34 PM   #7
RexyGirl
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Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Location: Mastro Subaru, Sanford FL
Vehicle:
1996 Volvo 850 Turbo
with mods :)

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I was trying to look up that code for your car, but seems that code does not exist...maybe p1137?
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Old 03-31-2007, 12:40 PM   #8
cloudbase
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Member#: 102166
Join Date: Dec 2005
Chapter/Region: TXIC
Location: Circling in a thermal
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2006 Impreza
Steel gray 2 Guzzis

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Try a complaint with the BBB. That's usually enough to get somebody's attention at a dealership.
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Old 03-31-2007, 04:46 PM   #9
badassbusa
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Join Date: Jul 2006
Chapter/Region: MWSOC
Location: Cedar Lake, In
Vehicle:
2005 Jaguar S-Type R
silver metallic

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sometimes it can take a tech more than the hour diag. time to properly diagnose the car, techs are on a commision basis if they dont charge you to work on your car they are working for free----do you work for free???????
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Old 03-31-2007, 08:52 PM   #10
bknblk
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Join Date: Nov 2002
Location: Wichita KS
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2004 Jeep Rubicon
BackinBlack

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Quote:
Originally Posted by badassbusa View Post
sometimes it can take a tech more than the hour diag. time to properly diagnose the car, techs are on a commision basis if they dont charge you to work on your car they are working for free----do you work for free???????
I work for free when I FUBAR something, most technical professionals do... That crap is why they charge 3 hours for a 45 minute job(book), to make up for the ones they screw up. Might have an argument it they hadn't up-sold him on the "super-special-we'll-get-it-right" diagnostic.

They charged him $103 to do what Autozone does for free
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