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Old 05-23-2013, 09:44 AM   #1
Jones89
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 355016
Join Date: Apr 2013
Location: Avon,indiana
Vehicle:
2010 Wrx sti
Dark grey metallic

Default Premium auto styling: FTL

The customer service of this company BLOWS. Im sure the actual products are great, if they would ever flocking ship my order. I got 3 day shipping on my order that I placed 2 weeks ago. It was just shipped yesterday. Iv called daily for a week. Multiple times a week at that. No answers, no email responses, no on time delivery. I will not use this company again.
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Old 05-23-2013, 10:02 AM   #2
savvy
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 127208
Join Date: Sep 2006
Chapter/Region: NESIC
Location: NH
Vehicle:
2011 STI
Black

Default

Yeah I had a similar experience. Items took a week to ship, did not pay for rush shipping though and had no issues with my order. I did however send thrm 3 emails the past month asking the same very simple question and never heard back....
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Old 05-30-2013, 03:45 PM   #3
Wrexflex
Scooby Newbie
Member Sales Rating: (7)
 
Member#: 326301
Join Date: Jul 2012
Location: Cincy,OH
Vehicle:
2012 WRX LR - Sold
2015 Forester Premium CBS

Default

Same here. I actually got my products in a timely manner, but it took me 2 weeks of calling to finally get a hold of someone who could answer some simple questions and take a CC via phone.
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Old 06-22-2013, 01:38 PM   #4
dnorris89
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 302666
Join Date: Dec 2011
Chapter/Region: Tri-State
Location: Philly
Vehicle:
2013 Wrx
SWP

Default

I also ordered rear tail light overlays about a week and a half ago, sent them 2 emails with no response. Still waiting... Service sucks.
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Old 12-31-2013, 09:43 PM   #5
13wrxnola
Scooby Newbie
Member Sales Rating: (-1)
 
Member#: 374981
Join Date: Nov 2013
Location: new orleans
Default

This company takes ages.
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Old 01-01-2014, 01:27 PM   #6
Kuros
Scooby Specialist
Member Sales Rating: (-1)
 
Member#: 328669
Join Date: Aug 2012
Chapter/Region: SWIC
Location: Reno, NV
Vehicle:
2011 STi
Red

Default

Had the exact same experience. Ordered with 3 day shipping, took 16 days to arrive. Never answered a single email.
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Old 01-01-2014, 08:26 PM   #7
BigRob74
Scooby Specialist
Member Sales Rating: (6)
 
Member#: 305107
Join Date: Dec 2011
Chapter/Region: Tri-State
Location: Long Island, NY
Vehicle:
2012 wrx
360/386 E85

Default

lol, same experience here. ordered a vinyl roof and chrome deletes from the black friday sale, got them about 3 weekslater. wasnt until i filed a paypal dispute did he actually answer any emails
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Old 01-05-2014, 09:37 PM   #8
Premium Auto Styling
Former Vendor
Vendor Sales Rating: (0)
 
Member#: 323839
Join Date: Jun 2012
Chapter/Region: SCIC
Location: Riverside CA
Default

Hey everyone,

We have just recently joined on as a vendor here and have made great efforts to re-gear for 2014. Evaluating last year, we are very aware of the communication issues that have occurred. For this, we apologize. Orders were exceeding the amount of time we had with our limited staff. However, we are now equipped with a staff who's top priority is making sure all PMs and questions are answered within 24 hours.

2014 is an exciting year for us. This year and moving forward, our commitment and goal is to provide you with the world class customer service that you deserve. The product is on point, but we've been lacking a forum presence and priority on communication. A large chunk of our clientele are made up of NASIOC members just like yourselves, and a large chunk of them have had exceptional experiences. But it's a reality that you've had the experience that you've had. And that's why we're here.

Again, we apologize greatly for not being easy to get a hold of in the past. Please PM us with any and all outstanding customer service issues so that we can get them handled appropriately.
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Old 05-20-2014, 09:30 AM   #9
autotransparent
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 380202
Join Date: Jan 2014
Default

Quote:
Originally Posted by Premium Auto Styling View Post
Hey everyone,

We have just recently joined on as a vendor here and have made great efforts to re-gear for 2014. Evaluating last year, we are very aware of the communication issues that have occurred. For this, we apologize. Orders were exceeding the amount of time we had with our limited staff. However, we are now equipped with a staff who's top priority is making sure all PMs and questions are answered within 24 hours.

2014 is an exciting year for us. This year and moving forward, our commitment and goal is to provide you with the world class customer service that you deserve. The product is on point, but we've been lacking a forum presence and priority on communication. A large chunk of our clientele are made up of NASIOC members just like yourselves, and a large chunk of them have had exceptional experiences. But it's a reality that you've had the experience that you've had. And that's why we're here.

Again, we apologize greatly for not being easy to get a hold of in the past. Please PM us with any and all outstanding customer service issues so that we can get them handled appropriately.
I've been emailing, calling and Facebook'ing you guys for the past three weeks. Not a single response. We are half way into 2014 - the "re-gearing" you mentioned should be in full effect...but alas, here I sit left empty of answers.
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Old 05-31-2014, 10:41 AM   #10
autotransparent
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 380202
Join Date: Jan 2014
Default

In the end, I had to file a paypal dispute in which they granted me a full refund. Wish it hadn't come to that, but I gave them more than a month to respond. Leaving voice mails can only go so far...

Be careful when ordering from this company. I'm sure the product is fine but don't expect any sort of customer service or communication from Premium Auto Styling.
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Old 05-31-2014, 11:33 AM   #11
BigRob74
Scooby Specialist
Member Sales Rating: (6)
 
Member#: 305107
Join Date: Dec 2011
Chapter/Region: Tri-State
Location: Long Island, NY
Vehicle:
2012 wrx
360/386 E85

Default

yeah after my experience i am done with them as well. so much for "re gearing" stay away, plenty of other guys selling the same stuff
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Old 06-02-2014, 06:34 PM   #12
Smdavis27
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 219455
Join Date: Aug 2009
Chapter/Region: SCIC
Location: Palmdale CA
Vehicle:
2009 WRX Sedan
Satin White Pearl

Default

surprising, I have had nothing but good service and response from PAS.
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Old 06-03-2014, 11:38 AM   #13
RdotROBERTS
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 373935
Join Date: Nov 2013
Chapter/Region: Tri-State
Location: Rockland County, NY
Vehicle:
2011 WRX Hatch
DGM

Default

It is probably because you are in Cali already. I have sent sent emails, called, messaged here on NASIOC, left messages on the there site.

It has been marked as shipped for 3 weeks now and USPS still has no information to update. so I will be filing a claim with Paypal.

So please be careful when you do business with Premium Auto Styling
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Old 06-05-2014, 12:33 PM   #14
ThePupppet
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 87384
Join Date: May 2005
Chapter/Region: Tri-State
Location: PA, Lower Bucks
Vehicle:
2015 WRX
CWP

Default

Also in the same boat. I ordered about two weeks ago and got 2 day shipping. The information they sent back shows tracking numbers but it hasn't been shipped yet. I called call many times and left voice mails with no response. I even got a like on my pictures by them on instagram 3 days ago but still not answer. This is not even poor customer service this is NO customer service. Time to do my first paypal dispute.

I highly recommend not ordering from them.
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Old 06-05-2014, 12:44 PM   #15
SJSC1608NJ
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 388567
Join Date: Apr 2014
Chapter/Region: Tri-State
Location: New Jersey
Vehicle:
2014 WRX
ISM

Default

I as well am in the same boat. I placed a order May 24th. I know it was the hoilday weekend, figured my tail light layovers would be out by wednesday, thursday latest. they just shipped out this monday, and it took a week to get out of Cali. I am not in a rush but some slow ass shipping and whatnot.
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Old 06-05-2014, 12:59 PM   #16
ThePupppet
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 87384
Join Date: May 2005
Chapter/Region: Tri-State
Location: PA, Lower Bucks
Vehicle:
2015 WRX
CWP

Default

I am not in a rush either, i have an order in from another company that i placed in the beginning of may. I am not annoyed or worried about that order because, shockingly i have called and spoken to someone about the delay.

The lack of response from Premium auto styling after days of calling is not ok.
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Old 06-05-2014, 02:32 PM   #17
SJSC1608NJ
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 388567
Join Date: Apr 2014
Chapter/Region: Tri-State
Location: New Jersey
Vehicle:
2014 WRX
ISM

Default

True, a timely fashion would be mint. I places 2 other orders the same day for my car, and everything else came in and got put on but this. Tracking says today i get it but this is all i see when i look.

Last edited by SJSC1608NJ; 06-06-2014 at 06:45 AM.
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Old 06-09-2014, 09:53 AM   #18
SJSC1608NJ
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 388567
Join Date: Apr 2014
Chapter/Region: Tri-State
Location: New Jersey
Vehicle:
2014 WRX
ISM

Default

Got it 2 weeks later. But got it.
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Old 06-10-2014, 03:02 PM   #19
DarkVader
Scooby Newbie
Member Sales Rating: (4)
 
Member#: 333874
Join Date: Oct 2012
Location: Lincoln, CA
Vehicle:
2013 WRX
Black

Default

First off let me say, DO NOT TO BUSINESS WITH THIS COMPANY

I ordered some roof and chrome window delete vinyl on 5/08/14. I received an order status update on 5/14/14 saying that my order has shipped with a tracking number. Well a week goes by and I still had not received my package. I checked the tracking number and it says that USPS was notified of a package but still had not received it from Premium Auto Styling. I called the company with no response, left a message on their voicemail and have heard nothing back.

I called again on 6/2/14 and actually got a hold of someone. He said they ran out of material and all the shipment's waiting to be filled would be sent out that day. Its now 6/10/14 and still no change in shipping status. I've continued to call the company with no response. I finally had to call my credit card company to dispute the charge. Luckily they are going to cancel the transaction and refund my money.

Do not spend your money on such a poor excuse of a company!!!
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Old 06-10-2014, 03:48 PM   #20
Ruzty1311
Scooby Specialist
Member Sales Rating: (12)
 
Member#: 311911
Join Date: Feb 2012
Chapter/Region: SCIC
Location: Apple Valley, Ca (High Desert)
Vehicle:
2012 WRX Limited Sdn
SWP (TP Stg 2)

Default

JDMFanaticVinyls.com...nuff said...they still take about a week to get the order out but they will at least respond lol

Oh and better selection too
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Old 06-13-2014, 12:45 PM   #21
RdotROBERTS
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 373935
Join Date: Nov 2013
Chapter/Region: Tri-State
Location: Rockland County, NY
Vehicle:
2011 WRX Hatch
DGM

Default

After 5 weeks they finally came in

but only after I filed a claim with paypal, magically the usps tracking started to update

So in hindsight, i should have probably did more research on PAS.
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Old 06-13-2014, 10:17 PM   #22
dc638
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 193655
Join Date: Nov 2008
Chapter/Region: NESIC
Location: MA
Vehicle:
2015 WRX
CWP

Default

Ordered "2015 WRX / STI Pre-Cut Fog Light Overlays" on 6-4-14 and received the item on 6-13-14.

It took about 9 days. It's not terribly slow but acceptable consider the item took about 4 days to get there, from West coast to East coast.

In summary I have an okay experience with this company and probably will purchase from them again if they have something I need.
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Old 06-16-2014, 12:17 PM   #23
ThePupppet
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 87384
Join Date: May 2005
Chapter/Region: Tri-State
Location: PA, Lower Bucks
Vehicle:
2015 WRX
CWP

Default

just an update i did file the paypal dispute and 4 minutes later got a refund.


Edit : i only had the status changed by them, i still have not received a refund and i am now working with paypal to get my money back. I am glad i checked.

Warning do not use this company.

Last edited by ThePupppet; 06-17-2014 at 10:26 AM.
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Old 06-16-2014, 02:24 PM   #24
matigas_TT
Scooby Specialist
Member Sales Rating: (6)
 
Member#: 322775
Join Date: Jun 2012
Chapter/Region: Tri-State
Location: SNJ
Vehicle:
2012 WRX-4Dr
SWP

Default

lol my overlays are still not here. 2 weeks later..

Last edited by matigas_TT; 06-16-2014 at 03:22 PM.
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Old 07-01-2014, 10:22 AM   #25
ThePupppet
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 87384
Join Date: May 2005
Chapter/Region: Tri-State
Location: PA, Lower Bucks
Vehicle:
2015 WRX
CWP

Default

Update: still have not received my refund, i know i will get it but can only assume they are waiting until paypal forces the money back from them.

This company is terrible
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