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Old 05-08-2007, 05:51 PM   #1
OneManArmy
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Default SOA... warranty... right. What a joke.

So....


I purchased a 2004 WRX wagon in august of 2003. I also at that time purchased a warranty for something like $1900. 100,000 full coverage.

Well at about 60,000 miles..maybe less...I started complaining about odd boost patterns an burning oil. Im talking I think my cars on fire levels of oil smoke pooring out of the hood.

They can't find it. I point it out to them. This happens 3 times. Finally I bring it in as it's pooring smoke out and they see it.

They find an water leak but no oil leak. I get a new water pump under warranty and throw in a timeing belt on my own dollar.

Get the car back. Drive a block and oil smoke...I bring it back....oh that oil leak.

The fix my PCV valve and a gasket.

A mont later I bring it in for the same issue...oil smoke. It's been in several times since then.

92,000. bring it in again. They say my turbo is toast and my ps pump is toast. Say they'll fix it under warranty.

SOA DENIES MY CLAIM on account of lack of service records. They got 30 pages of religious records from 0 miles to 70,000. After that I did my own oil changes. They are denying my turbo on account of a couple missing oil change reciepts/oil reciepts.

BULL****.


Well I go in yesterday. Dealership makes a call. SOA approves the PS pump replacement. I leave my car.

Get a call today. Can't duplicate the problem and they are not going to change the pump.

my car is 160 miles from 100,000.

I'm getting bent over.

I don't know what they expect from people. I have never modified my motor. It's gotten oil changes every 3500-4500 miles forever. All required service. Etc. It has been religiously maintained BY THE DEALERSHIP.

This warranty is a joke. SOA is a joke. Now I'm getting mad at my dealership for the first time in all this.

I had plans for my next car to be another subaru and my wife's as well.

Now.....I'll probably go another route. Toyota is ruining subaru in every way....looks, warranties, etc.
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Old 05-08-2007, 07:05 PM   #2
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Do you have receipts for the oil you bought and for filters? Maybe a log showing when you did the changes? If they drop the pan, they should be able to see if it was oil deprived or if there is sludge. Maybe call SOA yourself?
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Old 05-08-2007, 07:51 PM   #3
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Quote:
Originally Posted by Knotsure View Post
Do you have receipts for the oil you bought and for filters? Maybe a log showing when you did the changes? If they drop the pan, they should be able to see if it was oil deprived or if there is sludge. Maybe call SOA yourself?
I'm still trying to locate receipts.

I did talk to SOA. They gave me the run around. Said it was open and approved pending reciepts...wouldn't tell me why.
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Old 05-09-2007, 08:43 AM   #4
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Quote:
Originally Posted by OneManArmy View Post
I'm still trying to locate receipts.

I did talk to SOA. They gave me the run around. Said it was open and approved pending reciepts...wouldn't tell me why.
Maybe because maintenance is the CUSTOMERS responsibility...as is keeping records of the maintenance. Says so in your owners manual and in the SAS warranty documentation.
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Old 05-09-2007, 08:52 AM   #5
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2004 with almost 100,000 miles??

That's a 3000-4000 mile oil change every single month at the least with that kind of milage, I can see them giving you a hard time if you can't prove the maintanence was done for the last 20-30k miles. Good luck getting it repaired!
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Old 05-09-2007, 12:07 PM   #6
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Maybe because maintenance is the CUSTOMERS responsibility...as is keeping records of the maintenance. Says so in your owners manual and in the SAS warranty documentation.
SOA expects oil changes every 7500 miles...yeah....7500. That's 3 oil changes I'm missing.

They seriously have over 30 pages of dealer maintanance records. How many people do you know with that many pages of documented history?

I have taken care of the car and have followed all directions.

And actually I spoke with them BEFORE I stopped going to the dealership and they said maintance/dealer maintanance has nothing to do with the warranty itself. They have to prove it was my fault to deny claim. They have not done that. They haven't cracked into the pan and checked for damage that would be my fault...they haven't done anything. They are abusing their power.

Now that toyota has taken over they are trying to meet all these financial goals and are denying every claim they possibly can and putting all responsibility back on the CUSTOMER. This is directly from the mouth of subaru employees. It didn't used to be this way.

In my paperwork and out of the mouths of employees of SOA it doesn't work this way. They have to proove the problem is because of my neglagence.


That's for the turbo...I even purchased the extra turbo warranty.


You WILL NOT find any cars that have been maintained much better than mine has. talking 15k, 30k, 45k, 60k, 75k, 90k services all done. All oil changes performed MUCH lower than SOA expects in mileage. New water pump. Thermostat. Etc. This car has been perfectly maintained. I have done nothing to void any part of my warranty related to the motor.
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Old 05-09-2007, 12:10 PM   #7
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Quote:
Originally Posted by OneManArmy View Post
Now that toyota has taken over they are trying to meet all these financial goals and are denying every claim they possibly can and putting all responsibility back on the CUSTOMER. This is directly from the mouth of subaru employees. It didn't used to be this way.
I sympathize with you, but that's a bull**** statement. Toyota didn't take over, and this is pretty standard for most manufacturers.
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Old 05-09-2007, 12:36 PM   #8
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Quote:
Originally Posted by OneManArmy View Post
SOA expects oil changes every 7500 miles...yeah....7500. That's 3 oil changes I'm missing.
7,500 miles under perfect operating conditions (turbo engines will be every 3,500 regardless starting with 08' models) Most cars are never operated under the conditions stated for their maintenance interval and fall into the extreme maintenance category.

Were your oil changes done every 7,500 or every 3,500?

You already said it yourself, the claim was authorized pending your service history.
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Old 05-09-2007, 01:11 PM   #9
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Originally Posted by hondaslayer View Post
7,500 miles under perfect operating conditions (turbo engines will be every 3,500 regardless starting with 08' models) Most cars are never operated under the conditions stated for their maintenance interval and fall into the extreme maintenance category.

Were your oil changes done every 7,500 or every 3,500?

You already said it yourself, the claim was authorized pending your service history.
I do oil changes between 3-4000 miles NEVER more than 5000.

And it's strait from subaru's mouth ever 7500 or 3750 if possible.



As for the toyota thing...they only own like 9% but since they came in there have been lots of changes up top and with policy. They are trying to change the face of subaru. And it's not manufacturer policy to **** over good customers. I've dealt with ford, subaru, chevy and honda....NEVER had anything like this happen. Not once. Shoot subaru wasn't even like this a year ago. I've had the car in for a couple other warranty related problems...>NEVER a question. just fixed it. Stuck syncro. Fixed it. Stereo broke. fixed it. Etc. It's just now. I find that odd. So it might have been slightly exagerated but given the circumstances that's excuseable...definately not bull****.
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Old 05-09-2007, 01:33 PM   #10
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Quote:
Originally Posted by hondaslayer View Post
7,500 miles under perfect operating conditions (turbo engines will be every 3,500 regardless starting with 08' models) Most cars are never operated under the conditions stated for their maintenance interval and fall into the extreme maintenance category.

Were your oil changes done every 7,500 or every 3,500?

You already said it yourself, the claim was authorized pending your service history.
you seem to be stretching it. 7,500 is the normal interval. 3750 is for extreme. I do more often than 7,500, but please don't make it seem that if you do 7500 you are being somehow out of line- you are actually following what subaru recommends.

you do 3750 oil changes under "severe" driving conditions defined as the following, per subaru:

Repeated short distance driving when the engine does not reach normal operating temperature.
Driving in dusty conditions.
Driving in extremely cold weather.
Towing a trailer.

I do none of the above, but I still change more frequent than 7500. but I just cringe at the thought that you are saying 7500 is somehow bad in the context of a warranty coverage question. It is not, unless he indeed drives in the above conditions. Regardless, he already said that he does them at 3-5k miles.
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Old 05-09-2007, 03:42 PM   #11
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Quote:
Originally Posted by OneManArmy View Post
SOA expects oil changes every 7500 miles...yeah....7500. That's 3 oil changes I'm missing.

They seriously have over 30 pages of dealer maintanance records. How many people do you know with that many pages of documented history?

I have taken care of the car and have followed all directions.

And actually I spoke with them BEFORE I stopped going to the dealership and they said maintance/dealer maintanance has nothing to do with the warranty itself. They have to prove it was my fault to deny claim. They have not done that. They haven't cracked into the pan and checked for damage that would be my fault...they haven't done anything. They are abusing their power.

Now that toyota has taken over they are trying to meet all these financial goals and are denying every claim they possibly can and putting all responsibility back on the CUSTOMER. This is directly from the mouth of subaru employees. It didn't used to be this way.

In my paperwork and out of the mouths of employees of SOA it doesn't work this way. They have to proove the problem is because of my neglagence.


That's for the turbo...I even purchased the extra turbo warranty.


You WILL NOT find any cars that have been maintained much better than mine has. talking 15k, 30k, 45k, 60k, 75k, 90k services all done. All oil changes performed MUCH lower than SOA expects in mileage. New water pump. Thermostat. Etc. This car has been perfectly maintained. I have done nothing to void any part of my warranty related to the motor.
You really need to re-read your warranty paperwork as it, and it alone describes what the warranty covers and what your responsibilities are. I doesn't matter what any dealership employee told you. These policies have been in effect long before Toyota ever became involved with Subaru.
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Old 05-09-2007, 04:57 PM   #12
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I plan on reading through my warranty paperwork very carefully in the next few minutes if it's in my car. I think it's in my files at home so I'll probably have to do it tonight.


I provided 3 reciepts as they requested 2. Apparently now they want oil filter receipts. I'm sure if I provide those they'll find another reason to deny me.


I will seek legal action if my motor fails due to dealer error and SOA putting me off over and over again.

Then I'll replace my cars with something other than subaru and they'll loose my support along with anyone else I can bring with me from every single subaru board around.

I have a much more detailed write up on this prepared along with links of past problems and documentation.

I have been in absolute love with my car and my dealership up until now.

The dealership just fixed the PS pump and is doing what they can so I will leave them out of this..it's all on SOA.
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Old 05-09-2007, 05:07 PM   #13
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That's why I laughed in their face when they tried to sell me an extended warranty.
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Old 05-09-2007, 05:15 PM   #14
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If you saved all the receipts from all the oil changes you did to show you purchased oil and oil filters then you have a leg to stand on. My deal told me that I can change the oil in my 03 wrx and 06 legacy and to just make sure when I do it to keep the receipt and possibly write down the millage.

I do my car because my guarantee is though a 3rd party but the 06 always goes to them with the 24.95 discount.


I can feel your pain though big time.....
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Old 05-09-2007, 05:16 PM   #15
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Quote:
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That's why I laughed in their face when they tried to sell me an extended warranty.
you my friend are a wise man. I will never again purchase one.

My fiance and I spent about $4000 on them between the two of us. She drives a golf so I figured it'd be a good idea with their maintanence history.

My favorite quote is...oh the warranty doesn't cover that. Or that's not our fault. Or talk to that guy over there.



biggest waste of money I have ever spent in my life and I've wasted some money in my lifetime.
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Old 05-09-2007, 08:31 PM   #16
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Didn't you say the warranty paid for repairs in the past OneMan?
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Old 05-09-2007, 08:42 PM   #17
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Didn't you say the warranty paid for repairs in the past OneMan?
the transmission and the stereo were both covered under the standard warranty. The extended warranty itself hasn't paid for anything except the PS pump that just got replaced today.

So $600 repair cost me $1900 and a big pain in my ass. Not to mention me not doing things to the car (modification) I would have wanted to so I could maintain that warranty.
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Old 05-09-2007, 09:10 PM   #18
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Originally Posted by OneManArmy View Post
you my friend are a wise man. I will never again purchase one.

My fiance and I spent about $4000 on them between the two of us. She drives a golf so I figured it'd be a good idea with their maintanence history.

My favorite quote is...oh the warranty doesn't cover that. Or that's not our fault. Or talk to that guy over there.



biggest waste of money I have ever spent in my life and I've wasted some money in my lifetime.
Was this a factory warranty. All others are a waste.

Also, i find it hard to beleive that they would turn you down for a couple of missing receipts. There must be some evidence that tells them a different story. When I worked as a service advisor we could tell if a vehicle wasn;t being maintained. It sounds like you have. Is there more to the story?
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Old 05-09-2007, 09:33 PM   #19
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Anyone pushing their oil changes to 7500 better keep PERFECT records and be able to articulate that you dont drive the car in "severe" conditions.

Other then that I see no issues with what Subaru is doing. You keep ALL the records and you dont have an issue. This has been spoken before. Sure they could probaly do a "good faith" move since you have 90% of the paperwork but you really need to have it all.

Just wondering....what oil/filter were you using?
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Old 05-10-2007, 12:15 PM   #20
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there is more to the story but it's details. nothing that would change what's been said. The dealer is supporting my claim and fighting for me. I know for a fact they've been on the phone with SOA at least 5 times. There is no sign of abuse and the dealership knows that. This is on SOA and a person that has not seen my car over the past 4 years or me like the dealership and service advisor have. My service advisor is working to help me.

As for oil and filters, I use subaru filters and crush washers and the correct weights of oil I purchased 5 oil filters the last time I brought the car in...at 70,000. I brought it back at 91,000 or so.

How many miles do you get out of 5 filters at recommended oil change intervals?

Hmmmmm.


to bad the dealership only holds records for 6 months and I can't find my damn reciept for that.

paperwork...they've gotten more like 99%. I am missing ONE RECEIPT.
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Old 05-10-2007, 04:02 PM   #21
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how does the dealership only hold records for 6 months... what if they get audited??? they should keep at least a years worth of records and even then it should be on their system that they use. im a service advisor at a suby dealership and i can go into my file room and go into files for cars with reciepts from 2 years ago. That because we've only been open for 2 years.

As for the toyota thing.... Theres only two vehicle manufactureres id buy right now subaru and toyota..... toyota makes a hellava product. and their hybrids are topnotch. my mom has a 400h and that thing is pretty nice. the new ls600h is gonna be nice as well.
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Old 05-10-2007, 04:10 PM   #22
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how does the dealership only hold records for 6 months... what if they get audited??? they should keep at least a years worth of records and even then it should be on their system that they use. im a service advisor at a suby dealership and i can go into my file room and go into files for cars with reciepts from 2 years ago. That because we've only been open for 2 years.

As for the toyota thing.... Theres only two vehicle manufactureres id buy right now subaru and toyota..... toyota makes a hellava product. and their hybrids are topnotch. my mom has a 400h and that thing is pretty nice. the new ls600h is gonna be nice as well.
they do make a great product. I'd love an is350..haa. have a couple buddies that work at NUMI.

as for records. I don't know. That's what they told me...not talking vehicle records. Talking parts/purchase records.

They have all my maint. records since I purchased the car. They do not have my purchase records from the parts department. Least that's what I'm told.
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Old 05-10-2007, 04:11 PM   #23
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Not sure if I mentioned but this is the subaru gold plus warranty. not some outside source.
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Old 05-10-2007, 08:07 PM   #24
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Originally Posted by OneManArmy View Post

to bad the dealership only holds records for 6 months and I can't find my damn reciept for that.

.

Not sure about CA but MI law requires us (the dealer) to hold paperwork for 3 years.......
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Old 05-10-2007, 08:21 PM   #25
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Almost 100,000 on stock turbo. You are lucky. Now go get a used TD04 for $100 or 16G and enjoy your reliable car. Turbos don't last forever. Subaru is not alone in trying to get out of warranty work. All manufacturers do it, some worse than others. The thing Subaru has going for it, out of the 20 new cars I've owned in my life, my Subaru's, 5 at last count, have never been in for unscheduled service. I drive them all like I stole them.
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