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Old 06-12-2007, 10:51 AM   #76
mikex1337
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Quote:
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They have to prove that the mod damaged the car and with out that they do not have a case.. what this boils down to is your word against theres and a lawyer may need to get involved. i sure as hell bet that if a lawyer called and wanted to know the skinny on the issue they would back off.
Seriously, this is ridiculous. Definitely should get a lawyer to handle this for you.
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Old 06-12-2007, 11:10 AM   #77
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Ok I called Subaru service on Saturday and left a voice mail about how my clutch was slipping, well they never returned my phone call so I called them on Monday around 1:00pm.

I told the guy what was going on with my clutch. This is exactly what the Subaru Service Tech said "Well Subaru wants you to agree to a TEAR DOWN which cost 455.00 dollars. What we do is take out the transmission and take pictures of your clutch and flywheel and compare them to pictures of clutches and flywheels thats been abused and if the pictures match you will have to pay for the TEAR DOWN and you want get your clutch replaced under warranty."

Ok so at this point I'm thinking what does a bad good looking clutch look like and a bad abused clutch look like. I'm telling myself do it because Ive never took my car to a race track and raced but then I'm thinking I do drive my car hard like: flooring it on the hightway,0-60 on back roads,a couple of a temps trying to do donuts. So I told the service tech lets do it because I don't think I abused my car so he said the soonest he could do the break down was on 06/18/07 and I said ok.

So the day goes on and I'm telling people at work whats going on and stuff getting more heated because everybody is telling my how crappy that is because Im having to pay 455.00 dollars to see if I have a warranty on somthing that is only one (1) year old.

Now I'm thinking about my options I could pay the 455.00 have them tell me I abused it then have to pay for the clutch kit and flywheel and then turn around a pay them to install it OR i could skip all of that and buy a upgraded clutch kit and fly wheel that want wear so quickly and do the install myself, never done an install on of a clutch & flywheel but I can download the service manuals and learn how and safe crap loads of money but then look guilty to Subaru, damn I don't know.

What do you guys think?

Last edited by 1ockdown; 06-12-2007 at 11:16 AM.
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Old 06-12-2007, 11:14 AM   #78
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edit: In reference to the OP:

As others have said, only get a lawyer if things have ceased moving forward. I had to get a lawyer for my '99 Honda Civic, but that was after six months of back and forth, then nothing. I know, who wants to wait six months, but getting a lawyer will destroy all hope of any relationship with any dealer in your area. They will all know who you are when you come through the door, and not in a good (superstar) way, more like, "here comes that ***hole, let's make him wait for three hours for his tire rotation."

Last edited by surowrxa; 06-12-2007 at 11:17 AM. Reason: we got two different problems goin' on here...
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Old 06-12-2007, 11:19 AM   #79
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Quote:
Originally Posted by 1ockdown View Post
Ok I called Subaru service on Saturday and left a voice mail about how my clutch was slipping, well they never returned my phone call so I called them on Monday around 1:00pm.

I told the guy what was going on with my clutch. This is exactly what the Subaru Service Tech said "Well Subaru wants you to agree to a TEAR DOWN which cost 455.00 dollars. What we do is take out the transmission and take pictures of your clutch and flywheel and compare them to pictures of clutches and flywheels thats been abused and if the pictures match you will have to pay for the TEAR DOWN and you want get your clutch replaced under warranty."

Ok so at this point I'm thinking what does a bad good looking clutch look like and a bad abused clutch look like. I'm telling myself do it because Ive never took my car to a race track and raced but then I'm thinking I do drive my car hard like: flooring it on the hightway,0-60 on back roads,a couple of a temps trying to do donuts. So I told the service tech lets do it because I don't think I abused my car so he said the soonest he could do the break down was on 06/18/07 and I said ok.

So the day goes on and I'm telling people at work whats going on and stuff getting more heated because everybody is telling my how crappy that is because Im having to pay 455.00 dollars to see if I have a warranty on somthing that is only one (1) year old.

Now I'm thinking about my options I could pay the 455.00 have them tell me I abused it then have to pay for the clutch kit and flywheel and then turn around a pay them to install it OR i could skip all of that and but a upgraded clutch kit and fly wheel that want wear so quickly and do the install myself never done an install but I can download the service manuals and learn how and safe crap loads of money but then look like guilty to Subaru damn I don't know.

What do you guys think?
Well there are times where you have to teardown something to see what has happened9mainly motors and transmissions). I have seen this where we had to do this to see why a clutch was fried with 4,000 miles. Once we got in there you can see nothing but clutch material everywhere where it looked like he got stuck(including all the sand and stuff in the undercarriage). Customer blamed the vehicle, but it was obvious to us and SOA who saw it, that he had it stuck and fried the clutch getting the vehicle out of sand.

I will say this. If you chose not to do it and find out later when you are replacing your clutch, that it would have been covered, don't go back in there asking for help. They offered it to you right now.
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Old 06-12-2007, 11:27 AM   #80
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What do you guys think?
As for your deal, this all depends on what you think your clutch looks like. As you said, you have done a little spirited stuff, not a real big deal IMO. But what is your technique like? Do you keep your foot on the clutch at times that you are not using it? Do you hold it in a little longer for a really smooth shift? Have you ever smelled it burn? These things will also make a clutch worn (but not necessarily abused looking). If on top of your worn clutch if you did a little something to glaze it, they have plenty to deny you of your coverage.

It basically comes down to what you know you did, how you did it.
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Old 06-12-2007, 11:31 AM   #81
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Originally Posted by 1ockdown View Post
Ok I called Subaru service on Saturday and left a voice mail about how my clutch was slipping, well they never returned my phone call so I called them on Monday around 1:00pm.

I told the guy what was going on with my clutch. This is exactly what the Subaru Service Tech said "Well Subaru wants you to agree to a TEAR DOWN which cost 455.00 dollars. What we do is take out the transmission and take pictures of your clutch and flywheel and compare them to pictures of clutches and flywheels thats been abused and if the pictures match you will have to pay for the TEAR DOWN and you want get your clutch replaced under warranty."

Ok so at this point I'm thinking what does a bad good looking clutch look like and a bad abused clutch look like. I'm telling myself do it because Ive never took my car to a race track and raced but then I'm thinking I do drive my car hard like: flooring it on the hightway,0-60 on back roads,a couple of a temps trying to do donuts. So I told the service tech lets do it because I don't think I abused my car so he said the soonest he could do the break down was on 06/18/07 and I said ok.

So the day goes on and I'm telling people at work whats going on and stuff getting more heated because everybody is telling my how crappy that is because Im having to pay 455.00 dollars to see if I have a warranty on somthing that is only one (1) year old.

Now I'm thinking about my options I could pay the 455.00 have them tell me I abused it then have to pay for the clutch kit and flywheel and then turn around a pay them to install it OR i could skip all of that and buy a upgraded clutch kit and fly wheel that want wear so quickly and do the install myself, never done an install on of a clutch & flywheel but I can download the service manuals and learn how and safe crap loads of money but then look guilty to Subaru, damn I don't know.

What do you guys think?
Problem is you loose if it comes down to their interpretation of abused clutch characteristics. Tell them to show you pictures of clutches that wore normally with no abuse. They probably will not or have none. The problem with the picture comparison approach is that you don’t know the real conditions the clutches shown in the pictures wore. You would be just taking them for their word that they are abused clutches. If there is a clutch in the pictures that wore because of the same reasons your’s did and they categorized them as abused then yours will be categorized as an abused clutch. I would ask them for the pictures they intend to use to evaluate your clutch before they tear down. This way you can assess if the comparison will fair (the signs of abuse are unmistakable and pronounced) or the comparison will be highly subjective.
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Old 06-12-2007, 11:31 AM   #82
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Hope you have deeeeepppp pockets. SOA will win every time and keep you in litigation for years. Just let it go..........
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Old 06-12-2007, 11:32 AM   #83
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1ockdown

You fried a stock clutch in a year and now you want an upgraded clutch that will be more difficult to engage and will put more stress on your gearset.

You overpowered the fuse and now you want to put a 20amp in place of a 10amp, not a good idea.
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Old 06-12-2007, 11:40 AM   #84
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I am in the same boat but at 30k, and I wouldn't say I was any where near abusing it. There was one time thanks to the wonder of RE-92s and the plow blocking me in I was completely stuck in ice wiht no tire getting traction but even then I didn't burn it.
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Old 06-12-2007, 11:41 AM   #85
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Yea I'm not going to do that I don't think its that big of a deal on a clutch (lets hope its the clutch) but if it was somthing bigger like a motor or the whole transmission I might think about doing that.


What gets me is why didn't they ask to just see the car first to see what the problem was, it could be somthing simple. I'm no mechanic at all and the guy is going souly on what I'm saying and I could be wrong. I mean don't must dealerships tell you to bring in your car let us test drive it and we can run some test to make sure what the problem is?

Straight up no customer service skills at all, I was total being nice and understanding, wasn't being rude or anything and still didn't get any kind of customer service or any kind of an apologize about my car breaking down in 1 year. You would think you would get more help and stuff for just spending 26,000 dollars in there dealership and buying SPT products from them.

I will start to write letters to subaru and call my local news station about this crap, my local news love to interview crappy businesses.

Also one of my friends from work (older guy) said this wouldn't be happening to me since Im older and fat but since your young (27) they just assume your hot rodding and will try to take your money. I think thats so true.

Its cool at least this car will make me a better mechanic.
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Old 06-12-2007, 11:44 AM   #86
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Originally Posted by hondaslayer View Post
1ockdown

You fried a stock clutch in a year and now you want an upgraded clutch that will be more difficult to engage and will put more stress on your gearset.

You overpowered the fuse and now you want to put a 20amp in place of a 10amp, not a good idea.
I was thinking about just a exedy stage 1 organice nothing to big.
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Old 06-12-2007, 11:47 AM   #87
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I will start to write letters to subaru and call my local news station about this crap, my local news love to interview crappy businesses.

Its cool at least this car will make me a better mechanic.
You better hope. If you put that plan into action you can probably forget about ANY dealer locally that will even help you for anything.
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Old 06-12-2007, 11:54 AM   #88
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Also you guys have to remember I havn't drove a stick shift but once before this and it was on a friends car when I was 16. So when I first got the car I was holding the clutch in to much things like that. I had to teach myslef how to drive a stick again.

I'm telling you I did normal everyday driving in this car and whats really funny is about 97% of all millage was on the highway. My work is 35 miles from my house. I live 1 block from the highway and only hit 2 lights to get on the highway. Then when I get off the highway I hit about 4 lights to get to work and then I do all of that again to get home. So I drive about 70 miles a day every day. I don't spend to much time on the streets only if its picking up stuff but thats it.
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Old 06-12-2007, 12:01 PM   #89
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Well enough about complaining about warranty really im fine now that I got it out of my system who cares really you live and learn.

So I need a new clutch and flywheel anybody have some thoughts about which one to get and is there a write up on installing one, I would love the help.

LOL let me do a search on forums to fine write up sorry LOL.
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Old 06-12-2007, 12:03 PM   #90
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Also you guys have to remember I havn't drove a stick shift but once before this and it was on a friends car when I was 16. So when I first got the car I was holding the clutch in to much things like that. I had to teach myslef how to drive a stick again.
So you are now admitting you were abusing it? Because riding the clutch is exactly the way you break it.
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Old 06-12-2007, 12:05 PM   #91
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Ok I called Subaru service on Saturday and left a voice mail about how my clutch was slipping, well they never returned my phone call so I called them on Monday around 1:00pm.

I told the guy what was going on with my clutch. This is exactly what the Subaru Service Tech said "Well Subaru wants you to agree to a TEAR DOWN which cost 455.00 dollars. What we do is take out the transmission and take pictures of your clutch and flywheel and compare them to pictures of clutches and flywheels thats been abused and if the pictures match you will have to pay for the TEAR DOWN and you want get your clutch replaced under warranty."

Ok so at this point I'm thinking what does a bad good looking clutch look like and a bad abused clutch look like. I'm telling myself do it because Ive never took my car to a race track and raced but then I'm thinking I do drive my car hard like: flooring it on the hightway,0-60 on back roads,a couple of a temps trying to do donuts. So I told the service tech lets do it because I don't think I abused my car so he said the soonest he could do the break down was on 06/18/07 and I said ok.

So the day goes on and I'm telling people at work whats going on and stuff getting more heated because everybody is telling my how crappy that is because Im having to pay 455.00 dollars to see if I have a warranty on somthing that is only one (1) year old.

Now I'm thinking about my options I could pay the 455.00 have them tell me I abused it then have to pay for the clutch kit and flywheel and then turn around a pay them to install it OR i could skip all of that and buy a upgraded clutch kit and fly wheel that want wear so quickly and do the install myself, never done an install on of a clutch & flywheel but I can download the service manuals and learn how and safe crap loads of money but then look guilty to Subaru, damn I don't know.

What do you guys think?
I had a customer come in with a clutch issue while under warranty, per subaru's warranty guidelines he had to authorize tear down. He was reluctant to but had to. Its his vehicle and until subaru says they will pay, the owner of the vehicle will. In his case though Subaru covered the clutch repair including the diag time because he had not abused his clutch.

And an abused clutch is very easy to determine.
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Old 06-12-2007, 12:17 PM   #92
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I had a customer come in with a clutch issue while under warranty, per subaru's warranty guidelines he had to authorize tear down. He was reluctant to but had to. Its his vehicle and until subaru says they will pay, the owner of the vehicle will. In his case though Subaru covered the clutch repair including the diag time because he had not abused his clutch.

And an abused clutch is very easy to determine.
That cool and I'm happy the guy passed the test to get his covered. I wish I could talk to that guy and ask him about his driving habits to see how he drove his car.

I'm reading up on clutchs which one to buy things like that. Here is a good post here at nasioc http://forums.nasioc.com/forums/show...ghlight=clutch saying pretty much get oem
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Old 06-12-2007, 12:40 PM   #93
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So you basically learned how to drive stick on this car then? No wonder the clutch is shot.

Do you have any rapport with the service dept at all (BS with them while buying parts, get service done there etc....) if so just let them know what happened and be honest with them (in regards to learing how to drive stick on it) and see if they would be willing to talk with the rep about performing the repair as a goodwill gesture.

BTW You did not spend $26,000 with the dealership. In all reality they barely made enough off the car sale to cover the clutch job (in the even that SOA rejects the claim)
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Old 06-12-2007, 12:55 PM   #94
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I don't think learning to drive manual should be classified as abusing the clutch, that isn't fair at all. I learned to drive manual on mine and perhaps that is why it is now slipping at 30k but I would in no way classify that as abusing it.
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Old 06-12-2007, 12:58 PM   #95
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I don't think learning to drive manual should be classified as abusing the clutch, that isn't fair at all. I learned to drive manual on mine and perhaps that is why it is now slipping at 30k but I would in no way classify that as abusing it.
Why not? If it's an experienced person riding the clutch, or a n00b, it's still effectively the same thing.
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Old 06-12-2007, 01:09 PM   #96
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Why not? If it's an experienced person riding the clutch, or a n00b, it's still effectively the same thing.
If someone always drives their car like an ass burning the clutch, dropping the clutch and beating it to all hell then they should have the warrenty revoked, however if you learned to drive stick in the same car and have since drove fine and your clutch dies sooner I don't think you can even compare the two. That is just how I see it. The problem is if Subaru believes you or not because I take it the first scenario happens a lot more often than the later. I fall into the later scenario, my car is 100% stock and I don't race or track it, If my warrenty is denied I will go into roid rage.
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Old 06-12-2007, 01:12 PM   #97
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I don't think learning to drive manual should be classified as abusing the clutch, that isn't fair at all. I learned to drive manual on mine and perhaps that is why it is now slipping at 30k but I would in no way classify that as abusing it.
Learning to drive manual on a '92 Ford Escort station wagon? Likelyhood of burning the clutch is much lower (much less power). Learning to drive manual on a WRX? Very tricky here, because if you are not careful the rpms can shoot up fast. Along with terribly novice decisions on when to depress (and release) the clutch, you have dramatically shortened the life of the clutch. People coming over from front wheel drive buying and learning to drive manual on a WRX are either really good learners or will learn something (bad) really soon.
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Old 06-12-2007, 01:14 PM   #98
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If my warrenty is denied I will go into roid rage.
You might want to fix that. I don't know and I don't want to know raging roids.
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Old 06-12-2007, 01:15 PM   #99
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Oh learning in the wrx was quite the experience, it didn't take too long though.
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Old 06-12-2007, 01:17 PM   #100
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If someone always drives their car like an ass burning the clutch, <BLAH BLAH BLAH>
Burning the clutch is burning the clutch, whether it was done out of malice, or ignorance. It's not designed to be used in a partially engaged state for extended periods. End of story. How that occurred, is really irrelevant.
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