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Old 06-20-2007, 06:06 PM   #1
obsidian06
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Member#: 99737
Join Date: Nov 2005
Chapter/Region: MWSOC
Location: Kansas City
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2006 WRX TR
Obsidian Black Pearl

Default WRX TR seat problem.....

I just got back from my local dealership. I am having a problem with my driver's seat in that the whole seat wants to rock on it's frame. I know that there is one other person in my area that has the same problem as me, both she and I are beyond our 36k mile warranty.

I was wondering how common of problem this is. Subaru wants almost $700 to fix the seat, but I am thinking that this may be a safety issue more than a warranty issue if the problem is a common occurance. If it is pretty common I may contact the NHTSA.
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Old 06-20-2007, 06:39 PM   #2
Scooby43055
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How many miles are you over on your warranty? It is possible to get Subaru to do a "good will" repair especially considering how important safety is to them. If you are even close to 36k try calling Subaru @ 1 800 subaru3
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Old 06-20-2007, 07:25 PM   #3
Swisha Blast
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I had the same problem on my STi. The seat felt like it was going to break. I took it to the dealership and they gave me the usual BS. I got my copy of the repair order that stated no trouble found. I then called SOA and told the rep about my issue. He gave me the run around as well. I then said that this was a safety issue and if I was to be injured my "Attorney" has informed me that your company as well as the dealership would be held liable. Once he heard "Attorney" and "Liable" he changed his tone real quick. He scheduled another inspection with the dealership. 2 days later I brought the car in a friendley manner he said he would take care of it. 10min later he said a new seat was on order.
The moral of the story is
1- Call corporate and be calm. Use words like "Attorney" and "Liability"
2- Also tell them a claim has been filed with the
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Old 06-20-2007, 08:45 PM   #4
obsidian06
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Quote:
Originally Posted by Scooby43055 View Post
How many miles are you over on your warranty? It is possible to get Subaru to do a "good will" repair especially considering how important safety is to them. If you are even close to 36k try calling Subaru @ 1 800 subaru3
Unfortunately I am around 45k on the odometer. I will be giving SOA a call tomorrow about the issue. I was just too busy today to get around to phoning them.
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Old 06-20-2007, 08:48 PM   #5
obsidian06
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Default

Quote:
Originally Posted by Swisha Blast View Post
I had the same problem on my STi. The seat felt like it was going to break. I took it to the dealership and they gave me the usual BS. I got my copy of the repair order that stated no trouble found. I then called SOA and told the rep about my issue. He gave me the run around as well. I then said that this was a safety issue and if I was to be injured my "Attorney" has informed me that your company as well as the dealership would be held liable. Once he heard "Attorney" and "Liable" he changed his tone real quick. He scheduled another inspection with the dealership. 2 days later I brought the car in a friendley manner he said he would take care of it. 10min later he said a new seat was on order.
The moral of the story is
1- Call corporate and be calm. Use words like "Attorney" and "Liability"
2- Also tell them a claim has been filed with the

My local club has an attorney on the site and he regularly gives us advice at no cost, so I will be contacting him as well.
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Old 06-21-2007, 11:52 AM   #6
blackfang
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98 Z/28, VN 900 custom

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Quote:
Originally Posted by Swisha Blast View Post
I had the same problem on my STi. The seat felt like it was going to break. I took it to the dealership and they gave me the usual BS. I got my copy of the repair order that stated no trouble found. I then called SOA and told the rep about my issue. He gave me the run around as well. I then said that this was a safety issue and if I was to be injured my "Attorney" has informed me that your company as well as the dealership would be held liable. Once he heard "Attorney" and "Liable" he changed his tone real quick. He scheduled another inspection with the dealership. 2 days later I brought the car in a friendley manner he said he would take care of it. 10min later he said a new seat was on order.
The moral of the story is
1- Call corporate and be calm. Use words like "Attorney" and "Liability"
2- Also tell them a claim has been filed with the
1 word of advice, if you plan to use those words, you BETTER be ready to put it in action. You may get that from SOA and or the dealer as well if you plan that route. They have lawyers retained for them, so you better have already done your homework.
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Old 06-21-2007, 04:37 PM   #7
06AWD
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Is it the seat rails that are not meeting flush with the floor of the car?

I have 2 front seats from my TR if you're looking to replace the one you have and Subaru will not help you. PM me if you're interested, and good luck with your call.
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Old 06-21-2007, 07:29 PM   #8
mudmilitia
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Just mention the better business bureau. you can file a complaint online
that should do the trick
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Old 06-21-2007, 07:47 PM   #9
littlewhitewagon
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The BBB is a powerless organization. My sister has a new GTI and the thing sometimes doesn't start, idles rough, has oil in the intercooler, and was consuming oil. The dealership charged her 55 bux to fill 3 quarts of oil, and another 100 for a diagnosis that said that she tampered with the car and broke the intercooler seal. VW corporate said that the dealership can do what they want and the BBB said that the dealership can not be forced to do anything. This dealership, WEST COVINA BOZZANI in CA has multiple complaints against them. The car is completely stock except for window tint, which I'm sure affects the engine...and only had 11k miles.
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Old 06-21-2007, 09:30 PM   #10
RexyGirl
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You guys are all forgetting one thing...the car is OUT of warranty. Companies make warranties for a reason...nothing lasts forever.

I understand this could be deemed a warranty issue, but so could alot of other "worse" things. When a warranty expires, it expires. Period.

There is a proper way to get this handled, and using the words "attorney", "lawyer", or "liability" is NOT the right way. That will just close the door instead of open it.

You need to call Subaru and have the issue documented. That is the "proper" way to get this resolved, and the way recalls/campaigns come about. Recalls don't happen (normally) because a customer said he was contacting his lawyer. The more people that complain, the better for you. But if you don't complain, they will never know.
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Old 06-21-2007, 09:59 PM   #11
blackfang
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Default

Quote:
Originally Posted by mudmilitia View Post
Just mention the better business bureau. you can file a complaint online
that should do the trick
The BBB is a joke and really doesn't do a damn thing for the customer, except delay things. Hell they are funded by the dealerships, so they really won't be going after their income source.

The best avenue is to contact SOA and don't mention Lawyers or anything of that nature. Like rexy said, it will close the door and they will now be unwilling to help you, and you will be dealing with their lawyers being you felt the need to throw out that term. In the end, it may get you in an unwanted lawsuit and a Manufacturer not willing to help you at all after the fact.
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Old 06-21-2007, 11:10 PM   #12
pearljam11
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For $700 you could pick yourself up a whole STi interior!
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Old 06-22-2007, 11:19 AM   #13
obsidian06
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Obsidian Black Pearl

Default

I contacted SoA and they are going to contact the dealership and see what exactly was wrong with the seat. From there, they are going to determine if it will be covered under goodwill or they may help pay some of the costs. So far everything is going ok, but I will keep updating until something gets resolved.
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Old 06-22-2007, 11:19 AM   #14
littlewhitewagon
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I beleive seat belts are warranted for life...seeing that a seat is a safety device...or because it has an airbag assembly, which is warranted for 10 i believe, check the manual. the 36k is only the bumper to bumper, there are multiple levels of coverage.
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Old 06-22-2007, 11:30 AM   #15
blackfang
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If it is a seat rail/frame bolt that is the culprit, that is not covered.
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Old 06-22-2007, 02:36 PM   #16
geddesk2
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Sounds like the perfect time to ditch your crappy TR seats and go Spec C
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Old 06-23-2007, 02:08 AM   #17
obsidian06
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Obsidian Black Pearl

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Quote:
Originally Posted by geddesk2 View Post
Sounds like the perfect time to ditch your crappy TR seats and go Spec C
I was looking into that, but with a wedding in 3 months, my budget is VERY slim right now.

SoA called me back today and told me that they will be splitting the cost 50/50 with me. So that brings my total down to around $340 and some change.
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Old 06-23-2007, 12:14 PM   #18
The Motel Fella
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At that point man, I would go with the earlier recommendation and source some used seats. I have seen 2 seats go for less than that in our local forum classifieds. May be tough to find just one seat, but I wish you luck.
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