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Old 06-25-2007, 07:31 PM   #1
rallyblues
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Default Is my dealer ripping me off?

OK, so I went in for check engine light with my 99rs to my dealer (shall remain nameless for the time being). It turned out that my valve cover was leaking on to my spark plugs causing them to misfire. Gaskets + new plugs $400 - paid by subaru bucks. Great...

....however apparently they also found that my water pump and head gasket were leaking too. Since I never experienced any problems with low oil levels, low coolant, any puddles under my car or smell of coolant frying on the exhaust -I declined the $1500 service. I plan to buy the new 08 anyways...

So I take the car home, now aware that the coolant may be leaking I fill the overfill tank which was 1/4 full to 3/4 full with some 50/50 Prestone - (it's over 100F here in Phoenix). Then I drive the car 360 miles to California and check it again. It's 1/4 full again.. now I can smell the coolant burning and I'm seeing small amount of coolant pooling.

Is it possible that mechanic somehow... made the problem worse? Probed the existing leak to enhance the flow?
Don't the service people work on some sort of incentives for job performed? (...they always try hard to find problems)
Is there any way I can have the engine examined for evidence of purposeful tampering?

I mean I always hear about fraudalent shops and that's why I always was willing to fork over the extra money for service at the dealer. Their business is sort of slow, maybe they are desperate for some work.

Or maybe it's just normal if there is a small leak for the extra coolant to escape b/c of increased pressure????

You be the jury.
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Old 06-25-2007, 08:24 PM   #2
MikeCee
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those cars have bad headgaskets i think. have you been using the additive?
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Old 06-25-2007, 09:07 PM   #3
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i'm pretty sure it is always safe to assume the dealer is ripping you off.
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Old 06-25-2007, 09:46 PM   #4
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I HIGHLY doubt the dealer purposely made your head gasket leak, they wouldn't be in business if they did things like this. They certainly charge more for repairs, but cause damage...? Come on, be real !!!
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Old 06-25-2007, 09:57 PM   #5
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You used ****ty coolant without the coolant conditioner, what do you expect?
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Old 06-26-2007, 12:27 AM   #6
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well when i had my 05 evo i took it to a differnt dealer for a service instead of the dealer i purchased from cuz i was in the area and didn't want to pass my first service miles and they said my oil cap is leaking by physical force so its not coverd under warrenty i asked to look at my car because i know i have never hit anything or anything has poped under the car and they said i can't enter the service area so i checked my oil lvl and decided to drive to my local dealer and they said it was broken because whoever worked on my car try to force it off but they replace it under warrenty for me
so they could have damged your car while they are inspecting but didn't notify you
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Old 06-26-2007, 01:43 AM   #7
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Quote:
Originally Posted by NismoSkylineGTR View Post
well when i had my 05 evo i took it to a differnt dealer for a service instead of the dealer i purchased from cuz i was in the area and didn't want to pass my first service miles and they said my oil cap is leaking by physical force so its not coverd under warrenty i asked to look at my car because i know i have never hit anything or anything has poped under the car and they said i can't enter the service area so i checked my oil lvl and decided to drive to my local dealer and they said it was broken because whoever worked on my car try to force it off but they replace it under warrenty for me
so they could have damged your car while they are inspecting but didn't notify you
I think you forgot a few of these: "." .
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Old 06-26-2007, 04:18 AM   #8
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It is probably a long shot, but could the loosening/tightening of the valve cover have caused the weak headgasket to get worse?
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Old 06-26-2007, 06:24 AM   #9
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I am going with the Headgaskets being the culprit as these are known to go bad.
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Old 06-26-2007, 10:51 AM   #10
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Quote:
Originally Posted by jwan01 View Post
It is probably a long shot, but could the loosening/tightening of the valve cover have caused the weak headgasket to get worse?
No

Not a snowflakes chance in hell.
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Old 06-26-2007, 12:10 PM   #11
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valve cover bolts do not hold on your headgaskets.

seems to me they noticed something you never did, mentioned it to you and now your thinking they are trying to rip you off? Get real. Be happy they noted an issue and informed you of it. Also filling your overflow 3/4 full is to much. It has a warm-full mark for a reason.

If you care about your car you'd go get these issues fixed before your stranded at the side of the road coughing on steam.
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Old 06-26-2007, 01:23 PM   #12
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Quote:
Originally Posted by Mavrik View Post
valve cover bolts do not hold on your headgaskets.

seems to me they noticed something you never did, mentioned it to you and now your thinking they are trying to rip you off? Get real. Be happy they noted an issue and informed you of it. Also filling your overflow 3/4 full is to much. It has a warm-full mark for a reason.

If you care about your car you'd go get these issues fixed before your stranded at the side of the road coughing on steam.
+1. I would get it fixed before you fry the engine.
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Old 06-26-2007, 01:24 PM   #13
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Quote:
Originally Posted by CF-Ninja View Post
i'm pretty sure it is always safe to assume the dealer is ripping you off.
Hahaha!

I suspected my dealer of breaking an endlink during my 30k service. I never had a clank and rattle sound before, but i had one after the visit. Oh well, i can't prove shiz and had a private mechanic replace it for $30 in labor. The dealer wanted to change my swaybar and both endlinks for $450.

Maybe your dealer messed with your car, unfortunately you can't prove shiz either.
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Old 06-26-2007, 01:55 PM   #14
blackfang
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I can think of plenty of customer's who lie to me about their car so they can try and cheat me, so it goes both ways on the street.

However, they did tell him there was a leak, and the valve cover bolts have nothing to do with the cylinder head gaskets.
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Old 06-26-2007, 02:01 PM   #15
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1. subaru dealerships use subaru coolant. unless instructed otherwise (customer brings in own coolant).
2. subaru dealerships warranty their work for 1 year unlimited miles on all subaru parts.*
3. if a doctor told you to take some medicine because you were going to die if you didnt what would you do? ill take my chances right now and wait until 08'
4. not all dealerships are "shady" for every 1 person that complains there are probably at least 100 satisfied customers. if your unhappy about your service you should contact that dealership and have them try to rectify the situation first.
5. our dealership never messes with peoples cars to get work. thats not a good way to do business. I have a customer come in every oil change and it runs him $500. i gave him a list of stuff he needed and in the order it needed to be done in. and every oil change he gets stuff done. Is he happy? yup. if you dont feel comfortable with a dealership go to another one.


there are some good dealerships in the Phoenix area. people shouldnt put us all in one barrel when gripin about why they didnt take their mechanics advice and fix a problem before it got worse.
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Old 06-26-2007, 10:54 PM   #16
rallyblues
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Quote:
Originally Posted by MikeCee View Post
those cars have bad headgaskets i think. have you been using the additive?
isnt' the dealer obliged to use the special additive since these gaskets were an issue on these cars...?

that should have been a recall...
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Old 06-26-2007, 11:04 PM   #17
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Quote:
Originally Posted by 575rider View Post
I HIGHLY doubt the dealer purposely made your head gasket leak, they wouldn't be in business if they did things like this. They certainly charge more for repairs, but cause damage...? Come on, be real !!!
Like that hasn't happen before...

Read it more carefully, I'm not saying they damaged the head gasket... but maybe made the leak in the pump more prominent when I declined the job to get me to return... sorry, I don't freaking trust mechanics...
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Old 06-26-2007, 11:57 PM   #18
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Quote:
Originally Posted by rallyblues View Post
but maybe made the leak in the pump more prominent when I declined the job to get me to return...
I'm not sure how its even possible to do that.
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Old 06-27-2007, 08:03 AM   #19
Hondaslayer
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Quote:
Originally Posted by rallyblues View Post
Like that hasn't happen before...

Read it more carefully, I'm not saying they damaged the head gasket... but maybe made the leak in the pump more prominent when I declined the job to get me to return... sorry, I don't freaking trust mechanics...
Sit back and think about what you are saying.


Cliff notes, you're an idiot.
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Old 06-27-2007, 09:26 AM   #20
blackfang
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Quote:
Originally Posted by rallyblues View Post
isnt' the dealer obliged to use the special additive since these gaskets were an issue on these cars...?

that should have been a recall...
On certain cars, it was a recall. Other cars didn't have this because of the different gasket used.

However, that doesn't prevent anything afterwards if it is not used regularly. Subaru also recommends using their coolant and conditioner for the coolant exchanges. Has the op been doing that regularly? I don't know, but he has used Prestone.
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Old 06-27-2007, 11:09 AM   #21
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dude i dont think dealers are like that. how would they make your headgaskets leak they sit between the engine and as for the water pump it sits behind the timing belt cover and they would have to remove to much stuff to acess it. so fix your car or move on
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Old 06-27-2007, 12:34 PM   #22
Hondaslayer
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dude i dont think dealers are like that. how would they make your headgaskets leak they sit between the engine and as for the water pump it sits behind the timing belt cover and they would have to remove to much stuff to acess it. so fix your car or move on
Exactly.

A lot of extra work (keep in mind, a tech gets paid by the job not the hour) for something that you may or may not be getting and would easily be seen as tampering.


I'm going to go with now that you are aware of it you notice it.
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Old 06-27-2007, 12:55 PM   #23
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Im a service advisor at a dealership, the person everybody gives **** too. The couple of dealers that I worked at, I've never seen any customer being lied to. All the techs i've worked with have been nothing but honest.
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Old 06-27-2007, 03:11 PM   #24
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Im a service advisor at a dealership, the person everybody gives **** too. The couple of dealers that I worked at, I've never seen any customer being lied to. All the techs i've worked with have been nothing but honest.
How many times has a customer lied to you?

I'll make it easier, how many times have you been lied to this week?


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Old 06-27-2007, 03:52 PM   #25
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Very few customers flat out lie. The ones that are lying are usually the ones trying to put their car back to stock and have warranty work done...

Most of the time they just dont know what they are talking about and there was some communication issues or even memory issues along the line. Even the customers who complain about a scratch on the car after it has been worked on usually are not "lying" but they just didnt pay that much attention to their car and only just noticed it...

As for technicians and dealers, lying from what ive seen is rare. Usually someone is just busy and forgot to do something, or there was a communication break down somewhere (Example: I book out an RO for a customer but didnt include a coupon discount. I didnt not do it in the hopes the customer wouldnt notice, I just was never told there was one in the first place so I could include it... Happens a lot actually).
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