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Old 07-02-2007, 11:32 PM   #1
LQQKOUT
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Default Any advice on Warranty problem

This sounds like BS to me and just made up my mind about buying a Subaru. Sorry. Does anyone have any advice for this guy?
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Old 07-02-2007, 11:44 PM   #2
subarustate
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I may be able to help...
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Old 07-02-2007, 11:53 PM   #3
AKLGT
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wow. never listen to anyone who is telling you to commit FRAUD!

also, you have to PROVIDE PROOF that you did the oil changes to SOA. it's not the first time and it's no exception to anyone else. if you can't prove you maintained the car under factory specs NO car manufacturer would do the work under warranty. doesn't matter what you have, if your car dies from oil starvation it's on the customer to prove it wasn't their fault and they did the necessary oil changes.

sorry, but unless they come up with their receipts (and i have the oil change receipts for every car i've ever owned since 1998), this will be a very expensive lesson in life to learn.
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Old 07-02-2007, 11:54 PM   #4
Racer Dubya
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Without knowing the whole situation it sounds like the dealership may suspect oil starvation of the turbo.

If no leaks are found (in parts or hoses), then the dealership may want to see what intervals of oil changes were performed to rule out the chance that the car had been run low on oil.

My experience with Conti. is that they will cover the part if SOA does but if there is suspect of neglect (not part failure) then the part will not be covered as SOA will not reimburse and Conti. would be left paying for the repair.

Many of us have mods on our cars and while we may be SOL if damage is caused by these mods Conti still looks at each repair on a case by case basis... which many dealerships wouldn't even consider.
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Old 07-02-2007, 11:55 PM   #5
AKLGT
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BTW, did i mention that SOA, Conti, and it's many employees in the service dept read these threads? there are only so many cars that come in with oil consumption issues, that i suggest your friend not follow the poor advice of others to forge such receipts or documents because this thread along with the AKMS thread will promptly be printed out and handed to the customer when the SOA claim is DENIED.

talking about defrauding a company openly and online is just stupid and unethical.
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Old 07-02-2007, 11:56 PM   #6
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Quote:
Originally Posted by Ralph Swan View Post
Without knowing the whole situation it sounds like the dealership may suspect oil starvation of the turbo.

If no leaks are found (in parts or hoses), then the dealership may want to see what intervals of oil changes were performed to rule out the chance that the car had been run low on oil.

My experience with Conti. is that they will cover the part if SOA does but if there is suspect of neglect (not part failure) then the part will not be covered as SOA will not reimburse and Conti. would be left paying for the repair.

Many of us have mods on our cars and while we may be SOL if damage is caused by these mods Conti still looks at each repair on a case by case basis... which many dealerships wouldn't even consider.
ralph, you need to read that AKMS thread.....
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Old 07-02-2007, 11:57 PM   #7
02redwagone
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I'd get the oil analyzed and go from there. It may shed light on quantity and quality.
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Old 07-03-2007, 12:05 AM   #8
AKLGT
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and just like any other business, Conti does not work for free. so if SOA denies the warranty claim and they know what they will require for the request, if you cannot provide it, then you get to pay the bill. pretty simple. no one's trying to rip off anyone. and if you can't handle keeping your receipts for your car maintenance, then well... maybe you shouldn't have a car if you can't properly maintain it.
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Old 07-03-2007, 12:13 AM   #9
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I'm not going to join AKMS to respond but uh... if you try anything fraud wise I'll have to tell my co-worker involved with your girlfriend's car. Its fraud plain and simple.

Showing proof you maintained the car is a requirement. Its not a matter of who did the services, its a matter of have they been done.

Your SOL on this one since you say you lost your receipt. Oh and those are usually dated too. Subaru or the dealership as some would have you believe, are not out there to try and get out of doing warranty repair. What you NEED to realise is that the car is YOUR car, YOUR responsibility to properly maintain. Why should Subaru pay for something that is not defective but in fact broke due to abuse or neglect? Hopefully all the money you saved from doing the oil changes yourself is in a savings account somewhere. Keeping records is VITAL and your responsibility.

I tell everyone, "If your not having a dealership do the work, have someone else that can at least keep records." Records are more important then you will ever know.

And since the advice I see you being given on AKMS is to commit fraud... I hope you now realise why warranty is so tough to get. So many people would just like to act innocent and say they did nothing wrong when in fact they did. They try and pull a fast one, most times its caught but it sure makes it hard for the next honest person coming along with a real concern.
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Old 07-03-2007, 12:16 AM   #10
AKLGT
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no, i posted my response to the poor advice given. i hope he does not listen to them.

and Mav, it's not LQQKOUT that this is happening to, but another member on AKMS's girlfriend.

Last edited by AKLGT; 07-03-2007 at 12:22 AM.
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Old 07-03-2007, 12:27 AM   #11
MikeyMike
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After reading both threads, i must say i am astounded at what people will write online. I would never expect conti to pay for the damages i caused from mods. For what is left of my warranty, i certainly keep all my reciepts. Mods or not, it's always a good idea to have the dealer do your oil changes. That way, you all have a paper trail of evidence. From what it sounds, if there was oil starvation, the guy "who supposedly did his own oil changes" wasn't doing them very well (or often enough)
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Old 07-03-2007, 12:36 AM   #12
Firestrike
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Either that, or they just didn't keep an eye on the oil level in between changes. I check mine about 2 times between every oil change and I find that I am half a qt low. I fill her up and am ready to go till oil change.
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Old 07-03-2007, 12:39 AM   #13
Racer Dubya
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Quote:
Originally Posted by AKLGT View Post
ralph, you need to read that AKMS thread.....
I read the AKMS thread... I just don't see the point of reacting to the poor advice... the thread says volumes about the integrity of those members that posted.

Bottom line is that the Service Techs at Conti. are on these boards... the advise he was given (even if he doesn't take it) has made his repair suspect.

By the way... I have a stock LGT turbo that I would happily sell. You can PM me for details.
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Old 07-03-2007, 12:40 AM   #14
AKLGT
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hmm... me too! but i'm missing a gasket... *cough* MIKEYMIKE *cough*
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Old 07-03-2007, 12:43 AM   #15
Racer Dubya
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Quote:
Originally Posted by AKLGT View Post
hmm... me too! but i'm missing a gasket... *cough* MIKEYMIKE *cough*
Hey... you just flamed the guy... no fare acting all nice just to sell you stuff
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Old 07-03-2007, 12:48 AM   #16
AKLGT
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i'm still missing the gasket off my VF40 that we used for Mike's install. :P
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Old 07-03-2007, 01:48 AM   #17
Mavrik
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Quote:
Originally Posted by AKLGT View Post
no, i posted my response to the poor advice given. i hope he does not listen to them.

and Mav, it's not LQQKOUT that this is happening to, but another member on AKMS's girlfriend.
I wasn't going to join AKMS just to respond so my reply was directed at 02L and not LQQKOUT.

and I check my oil every week including Hope's LGT. So far none has gone down. I also check it before every autocross and drag event including during events.
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Old 07-03-2007, 02:09 AM   #18
MikeyMike
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Quote:
Originally Posted by AKLGT View Post
hmm... me too! but i'm missing a gasket... *cough* MIKEYMIKE *cough*
you ok Hope? sounds like you're getting a cold. Whenever you're ready, i'll buy you a new one.. Or next time i remember and am up at the parts counter
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Old 07-04-2007, 02:43 AM   #19
Wes_FSTGDB
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Well I'm glad all of my work is done through Conti. All they have to do is pull me up in the computer and there it is . That reminds me, I'm due for an oil change. After 3000 miles my STi was about a court low. Damn thing loves to drink that oil.

-Wes
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Old 07-04-2007, 06:52 AM   #20
00Maddog
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some of those akms posts make me sick. does anybody feel responsible for what they do these days?? idiots. now we know why manufactors like gm have oil change moniters....

and for the record it is the responsibility of the owner to save receipts of maintenence done.
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Old 07-04-2007, 06:58 AM   #21
RawCode
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A lot of people do not want to pay to play.
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Old 07-04-2007, 07:04 AM   #22
00Maddog
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with the volume of cars we service we know whats common and whats not, common defects are always dealt with quickly and with few questions. it's the uncommon problems that raise questions....
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Old 07-04-2007, 07:10 AM   #23
RawCode
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You mean you would question a cracked piston?

I am calling 1-800-subaru. Screw you guys.
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Old 07-04-2007, 02:10 PM   #24
Mavrik
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Quote:
Originally Posted by RawCode View Post
You mean you would question a cracked piston?

I am calling 1-800-subaru. Screw you guys.
hope you have your oil change receipts

some of the advice though, like contact the service manager, if that doesn't work, contact the GM of Continental while good.... just doesn't work for Warranty cases. Warranty is never decided by the store's GM. Its decided by the manufacture who lays guidelines for their dealerships to follow. Its their decision and they are already well aware of this developing story including all the posts on AKMS. The best advice anyone could give now is to just shut up so as to not make it worse.

Last edited by Mavrik; 07-04-2007 at 02:15 PM.
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Old 07-04-2007, 02:31 PM   #25
AKLGT
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Quote:
Originally Posted by 00Maddog View Post
some of those akms posts make me sick. does anybody feel responsible for what they do these days?? idiots. now we know why manufactors like gm have oil change moniters....

and for the record it is the responsibility of the owner to save receipts of maintenence done.
agreed whole heartedly! absolutely ridiculous! people like that piss me off... always trying to make everyone else pay for their mistakes. yes, it sucks they didn't save the receipts, so this will be an expensive lesson to learn. at least in their case, it's only the turbo that needs replacing and NOT the entire engine block!

and i don't think the gf modded the car, just cannot produce proof that it was in fact properly maintained. without that proof, SOA (or any car manuf) will deny the warranty claim.

so this is a reminder for the rest of us, SAVE YOUR RECEIPTS or take it into conti and have them do the oil changes, etc, because they will have a good record of maintenance. if you do it yourself, just keep the log book and attach detailed receipts of your oil and filters. it's all about the paper trail!
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