Welcome to the North American Subaru Impreza Owners Club Wednesday July 23, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 07-14-2007, 08:06 PM   #1
Jon [in CT]
*** Banned ***
 
Member#: 2992
Join Date: Nov 2000
Chapter/Region: NESIC
Location: Connecticut, USA
Vehicle:
02 WRX Sedan
Silver

Default Call to Miami Herald 'Action Line' Doesn't Help

This is from yesterday's Miami Herald (see http://www.miamiherald.com/419/story/169859.html):
Quote:
Action Line

Posted on Fri, Jul. 13, 2007

ACTION LINE SPOTLIGHT | AT THE SPEEDWAY
Oil changes key to making car soar

• Q:
I'm hoping Action Line can help me with a car manufacturer that doesn't want to honor a warranty.

About three weeks ago, I drove my 2004 Subaru Impreza WRX STi to the dealership because of stalling and loud knocking. I was initially told that, as long as I provided my maintenance receipts, the warranty should cover everything.

After a long and detailed diagnosis, I was told that the car had engine failure. The dealership said it would cost $5,450 and that it wouldn't be covered by warranty, even though I provided copies of my maintenance receipts. The reason given was oil starvation.

I contacted Subaru of America, but it won't cover the repair, either.

Karl Ho Sang,
via e-mail

• A:
It looks as if you're out of luck. Subaru won't cover the repair because of a gap in mileage on your oil-change receipts and the type of damage found in the engine. (Your 2006 and 2007 receipts are all OK, but, on the receipts for 2004 and 2005, there's a gap of 22,000 miles.) Even if your most recent oil changes have been consistent, if there was indeed a long gap between prior oil service, sludge would have built up, something that oil changes alone won't cure. Removing sludge requires cleaning the oil pan.

In your case, according to Subaru spokeswoman Lisa Fleming, the engine was scored and damaged in more than one place. Per company procedure, the dealership's mechanic took pictures of the damage and discussed it with a Subaru field manager to determine whether it was a warranty issue. They came to the conclusion that the damage showed that the engine's oil level had, at some point, dropped to very little or no oil. Since no leaks were found -- and had there been one, damage would have been contained to one particular area of the engine, Fleming said -- it wasn't considered a warranty issue.

You told Action Line that you've changed the oil yourself a few times, which may account for the gaps, but -- as with any insurance policy -- when it comes to making a claim against a warranty, documentation is the key.

If you change your own oil, keep the receipts for the oil and the filter and note the date and mileage in a maintenance log.

According to Miami Herald auto expert Terry Jackson, a high-performance vehicle such as yours requires more oil -- especially if you drive it hard -- and, therefore, it's especially important to check your oil as often as possible.

As excessive as it sounds, your owner's manual recommends checking the oil every time you stop for gas, Fleming said.
This sounds like yet another oil pickup tube failure, as described in thread http://forums.nasioc.com/forums/show....php?t=1141982.

A highlight: http://forums.nasioc.com/forums/show...2&postcount=52
* Registered users of the site do not see these ads.

Last edited by Jon [in CT]; 07-14-2007 at 08:26 PM.
Jon [in CT] is offline   Reply With Quote
Old 07-14-2007, 08:39 PM   #2
Opie
Floresbian
Moderator
 
Member#: 470
Join Date: Oct 1999
Chapter/Region: South East
Location: Riverview, Florida - U.S.A.
Vehicle:
2015 Forester 2.0XT
'14 XV Crosstrek Ltd

Default

Quote:
This sounds like yet another oil pickup tube failure, as described in thread
What in the article would lead you to believe this? I know there have been a few oil pickup tube problems but lack of maitenance and/or failure to maintain the proper oil level will also cause this type of failure. I know the local Subaru area reps are aware of the pickup tube issues and would be sure to rule that out before denying any warranty coverage.
Opie is offline   Reply With Quote
Old 07-14-2007, 09:09 PM   #3
Jon [in CT]
*** Banned ***
 
Member#: 2992
Join Date: Nov 2000
Chapter/Region: NESIC
Location: Connecticut, USA
Vehicle:
02 WRX Sedan
Silver

Default

Quote:
Originally Posted by Opie View Post
What in the article would lead you to believe this? I know there have been a few oil pickup tube problems but lack of maitenance and/or failure to maintain the proper oil level will also cause this type of failure. I know the local Subaru area reps are aware of the pickup tube issues and would be sure to rule that out before denying any warranty coverage.
The damage described was due to oil starvation.

Here's another thread, http://forums.nasioc.com/forums/show....php?t=1019710, and a money shot of the failure: http://forums.nasioc.com/forums/show...7&postcount=46.

It's not inconceivable (and I do know what that word means) the Subaru DSM working Miami has very little experience with the 2004 STi. Apparently, if there isn't an obvious oil leak, the problem is due to user error, in his/her opinion.

Last edited by Jon [in CT]; 07-14-2007 at 09:26 PM.
Jon [in CT] is offline   Reply With Quote
Old 07-14-2007, 09:55 PM   #4
DrD
Scooby Guru
 
Member#: 22412
Join Date: Aug 2002
Chapter/Region: SWIC
Location: Albuquerque, NM
Vehicle:
2012 Legacy 2.5GT
Ice Silver Metallic

Default

Wouldn't they have noticed and mentioned the broken oil pickup tube when they tore into the engine? Sounds like they are blaming the failure on a gap in oil change history (from the first few years... sort of insane, but that's neither here nor there) - they even go so far as saying there were no leaks found which sounds like they felt the lubrication system was intact.
DrD is offline   Reply With Quote
Old 07-15-2007, 12:26 AM   #5
armand1
Scooby Guru
 
Member#: 10309
Join Date: Sep 2001
Chapter/Region: NWIC
Location: Seattle, WA
Vehicle:
'02 OBS 2-tone!
'95 Montego Miata

Default

It seems that either explanation should have some positive evidence for it:
1) Broken oil pickup in one case.
2) Actual "sludge" in the oil pan in the other case.
It would be interesting to know what was in that oil pan!
armand1 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Driving From NYC To Miami leaving tonight @1am ...What to do in Miami the real suby dude South East Region Forum 6 12-26-2008 01:07 PM
Help me book a trip to Miami in a couple of weeks Donzo Off-Topic 12 04-01-2007 01:53 AM
First time to Miami - Need Help wwwwc South East Region Forum 22 07-30-2004 02:22 PM
Miami Herald writes about the STI looney South East Region Forum 4 06-24-2004 04:48 PM
Miami Radio makes prank phone call to castro Mrhappy Off-Topic 10 05-03-2004 02:07 AM


All times are GMT -4. The time now is 11:51 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.