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Old 07-29-2007, 12:56 PM   #1
geist
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Default Stealership telling me my extended warranty was "Same as factory"

So my rear brakes are going, after being told they didn't need to be replaced before my original warranty ran out.

When I bought the car, the dealer and the head dude or whatever assured me that my extended warranty was going to be identicle to the factory one..

So now that i'm in the extended warranty, and my rear brakes have gone, they say "Sorry, brakes aren't covered by your extended warranty."

I thought "Identicle" meant exactly the same, not "Except this."

:angry:


Anything I can do about this to save myself some money?
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Old 07-29-2007, 01:31 PM   #2
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The SAS Gold Coverage covers a lot of items similar to the Factory one(I would say maybe 75-80%) and the Classic plan covers less. The SAS plans don't cover brakes, bulbs, wipers and similar wear items. I don't what your dealer told you, so I can say what they should do.
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Old 07-29-2007, 02:27 PM   #3
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If they said identical, than they are liable. Tell them you will be contacting an attorney about the matter. You need to document who told you that, his exact name, and the date he told you. If they said those exact words, than they are responsible for giving you the identical factory coverage.
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Old 07-29-2007, 02:34 PM   #4
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But how can he prove it?
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Old 07-29-2007, 03:38 PM   #5
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well what sucks is salesmen(and women) often use the "it covers everything" to sell you an extended warranty. Its not a matter of proving the salesman lied to you, that doesn't change your contract. Your contract doesn't cover wear items like brakes, lights, belts and hoses.

And unless you have it in writing from the salesman, you can't prove a thing in court.
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Old 07-29-2007, 07:19 PM   #6
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When I got my contract, it listed what wasn't covered (was told that is the way it is on gold. The other plans list what is covered). Did you get a contract mailed to you after you bought it? What's it say?
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Old 07-29-2007, 07:21 PM   #7
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Just buy the Hawk HPS pads and call it a day. Better stopping power, and only about $150 shipped for fronts and rears.
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Old 07-29-2007, 07:29 PM   #8
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You have an 05...get the Hawk HPS and call it a day. Seriously....you will be much happier.

I know they told you one thing and know you are feeling like they lied to you but this is one of those opportunities to upgrade that isn't terribly expensive. Install them yourself and go home happy.
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Old 07-29-2007, 07:45 PM   #9
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If you didn't read the fine print in your extended warranty contract and bought it anyway you probably have no recourse, signed documents seem to carry more weight than spoken word promises.
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Old 07-29-2007, 09:37 PM   #10
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There are exact lists of what is covered by your extended warranty provided at the time of vehicle purchase... Brakes are definitely not on that list. Generally, wear and tear items never end up being covered under warranty (Subaru is one of the few companies that does do it under the 3/36 full warranty).

Personally, I would never buy an extended warranty... The items that are actually covered are not items that usually go bad within 100,000 miles.
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Old 07-30-2007, 08:44 AM   #11
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brakes are a wear item covered by the 3/36 wear item warranty.

Your SAS plan if gold is the same as the factory warranty but does not cover wear items.

Read the papers you signed. It doesnt matter wha the saleseman said that is hearsay in court. What matters is the documents you signed, stating the coverage.

Complain to the dealer maybe they will cover them for you.
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Old 07-30-2007, 08:48 AM   #12
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Yeah i'm going to end up just buying the hawks... I know they're not a hell of a lot of money or anything, but when i'm looking into buying 4 new pads and rotors, it's much more than I really have to spend for the time being...

Being a 21yr old from maine, who's mommy and daddy DIDN'T buy his sti for him, money is tight sometimes.
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Old 07-30-2007, 09:32 AM   #13
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Quote:
Originally Posted by Kostamojen View Post
There are exact lists of what is covered by your extended warranty provided at the time of vehicle purchase... Brakes are definitely not on that list. Generally, wear and tear items never end up being covered under warranty (Subaru is one of the few companies that does do it under the 3/36 full warranty).

Personally, I would never buy an extended warranty... The items that are actually covered are not items that usually go bad within 100,000 miles.
Like the $6500 new engine and associated labor I just got at 73k miles from my SAS Classic?
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Old 07-30-2007, 04:22 PM   #14
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Quote:
Originally Posted by woody06967 View Post
Like the $6500 new engine and associated labor I just got at 73k miles from my SAS Classic?
Roll of the dice man. But most serious issues like that I see with subaru's don't occur until well after 100,000+ miles.
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Old 07-30-2007, 05:18 PM   #15
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giest, do need rotors right now? Are you SURE you need front and back? Because my rear rotors went for a LONG time before needing replacing. Might be a way to save a few bucks.
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Old 07-30-2007, 06:19 PM   #16
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I see alot of repairs that are covered by SAS.
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Old 07-30-2007, 06:43 PM   #17
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Are you serious?

Whatever you signed, dude.

Next time have them put in writing.
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Old 07-31-2007, 11:56 AM   #18
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Quote:
Originally Posted by BryanH View Post
giest, do need rotors right now? Are you SURE you need front and back? Because my rear rotors went for a LONG time before needing replacing. Might be a way to save a few bucks.

Well I was talking about that w/ someone else, and they mentioned that too...

The stealership said I needed them, I haven't had them looked at otherwise or anything, though....

I'm thinking I might just need pads as well, dunno.

I think i'm just gonna get redstuff's all the way around maybe???
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Old 08-03-2007, 11:43 AM   #19
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Under the 3/36k basic warranty, subaru only covers brakes when they are at or below a certain mm. do you know how many mm your rear pads were at when you went in?
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Old 08-03-2007, 12:06 PM   #20
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brakes are fairly cheap anyway, no big deal. read the fine print next time.
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Old 08-03-2007, 01:39 PM   #21
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I still think that if you complain to the dealer enough that they will cover it. Having worked for a dealership before, if someone says something then it is required that the dealership follow through. Just go in on a busy Saturday and make a big production out of it. If they said it was exactly the same then they should cover it. I realize that brakes are fairly inexpensive, but the principal of the matter is that, the dealership is liable. Especially if that salesman is still there, you can sit down with him and the general manager, and don't leave until you are satisfied.
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Old 08-03-2007, 02:26 PM   #22
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Yeah I bought the extended warranty too. I think I paid way too much for it. Just got a little nervous about a turbo car. My car only has 17k miles on it so time will tell. They did say something about buying the remaining extended warranty back if I sold the car. Thats what sold it for me.
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Old 08-03-2007, 03:02 PM   #23
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^^^We used to do that too, but not anymore. The markup on a SAS Gold is double. EX. if you buy one that is $1500, it costs the dealership $750. So there is no reason that they could not cover a set of brakes from that profit.
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Old 08-03-2007, 04:08 PM   #24
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Keep in mind, the service dept makes no money on a sale that the Finance dept makes on a SAS upsell.
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Old 08-03-2007, 05:44 PM   #25
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True but it is all profit as far as the general manager is concerned.
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