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Old 08-09-2007, 11:49 AM   #1
cematli
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Default Mastro Subaru Tampa/FL

I dropped my car off mastro subaru in Tampa/FL yesterday to check on my transmission. They called me and asked me to authorize 6 hours of labor (which is $592) to pull apart the the transmission. They Guy on the phone told me that 99.9 % of the claims are denied due to the driver error. So here I am now asking for advice. I narrowed down my choices.

1) Call SOA and take the claim to a higher level
2) Take it to a performance shop to get it fixed (If you know any good ones please let me know, I was thinking CFT motorsports in Orlando)
3) Take a risk and authorize 6 hours of labor and wait for the answer.

Any ideas? I never abused my car, I babied it since the day I bought it.

thanks
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Old 08-09-2007, 11:51 AM   #2
Hondaslayer
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They are asking you to authorise them to diagnose the car, not to pay for it (at this point). Either way YOU will need to authorise diagnostics.

If you have nothing to hide, what is the problem?
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Old 08-09-2007, 11:59 AM   #3
cematli
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Default 99.9%

The guy on the phone said 99.9% gets their warranty claim declined, I'm not hiding anything my car is bone stock.
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Old 08-09-2007, 12:44 PM   #4
Hondaslayer
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Quote:
Originally Posted by cematli View Post
The guy on the phone said 99.9% gets their warranty claim declined, I'm not hiding anything my car is bone stock.

If the gear teeth or shifter forks are broken, yes.

If it's just synchros / bearing etc.... SOA will cover it (as long as there are no signs of abuse).
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Old 08-09-2007, 12:46 PM   #5
Hondaslayer
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Looking through your posts it looks like you have an STI, no?

If that's the case 6.0 hrs to tear it down is a bargain, they have no idea what they are getting into!
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Old 08-09-2007, 01:01 PM   #6
cematli
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yea, I have an 05 sti
i thought 6 hours was a lot of time to take a look at it
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Old 08-09-2007, 02:46 PM   #7
Hondaslayer
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Quote:
Originally Posted by cematli View Post
yea, I have an 05 sti
i thought 6 hours was a lot of time to take a look at it
Not at all.

I would have quoted 10

18 for a full R&R and rebuild.
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Old 08-09-2007, 03:26 PM   #8
bo9877
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Quote:
Originally Posted by hondaslayer View Post
Not at all.

I would have quoted 10

18 for a full R&R and rebuild.
Definitely. The STi has one beefy tranny.
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Old 08-09-2007, 05:23 PM   #9
mikeythejew
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Dont pay dick. Where in the warranty manual does it say they assume abuse and you must pay the dealer to inspect for warranty approval?
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Old 08-09-2007, 08:31 PM   #10
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Quote:
Originally Posted by mikeythejew View Post
Dont pay dick. Where in the warranty manual does it say they assume abuse and you must pay the dealer to inspect for warranty approval?
They are not asking for the money up front, they are asking him to authorise x amount that in the event that SOA declines coverage and the OP does not want the dealer to do the repairs that they at least get paid for what they did. They cannot and will not ask for money up front.
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Old 08-09-2007, 08:59 PM   #11
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Quote:
Originally Posted by hondaslayer View Post
They are not asking for the money up front, they are asking him to authorise x amount that in the event that SOA declines coverage and the OP does not want the dealer to do the repairs that they at least get paid for what they did. They cannot and will not ask for money up front.
I must say HONDASLAYER IS 100% CORRECT!At least you'll know the dealership will rebuild your transmission correctly(one time) and you will have warranty on the parts and labor.
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Old 08-09-2007, 09:03 PM   #12
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Sounds like a stingy rep.

What exactly is wrong with the transmission?
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Old 08-09-2007, 09:21 PM   #13
blackfang
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Quote:
Originally Posted by mikeythejew View Post
Dont pay dick. Where in the warranty manual does it say they assume abuse and you must pay the dealer to inspect for warranty approval?
Bad advice.

Like Honda Slayer stated, that dollar amount is to assure the technician gets paid for him taking the time to tear down and diagnose the trans in case the warranty claim is denied and the customer opts to not fix it. Why should the technician do all that work and not make a single cent. You think they get paid regardless? They don't. Do you work for free?

Every dealer regardless of make will ask for an authorization to diagnose something regardless if it is warranty or not.
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Old 08-09-2007, 10:07 PM   #14
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Quote:
Originally Posted by Kostamojen View Post
Sounds like a stingy rep.

What exactly is wrong with the transmission?
You mean there are other ones? j/k

The rep that we had in our area was really cool. He was the type that would give people the benefit of the doubt when he felt it was deemed worthy, and not when people were trying to screw SoA. He was pretty fair, more or less.



Mika
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Old 08-10-2007, 12:29 AM   #15
Menik
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Quote:
Originally Posted by BigRay View Post
I must say HONDASLAYER IS 100% CORRECT!At least you'll know the dealership will rebuild your transmission correctly(one time) and you will have warranty on the parts and labor.
Ha! Your handle is super-lame, Ray

Do me a favor and ask that wanker at the parts desk when my ****ing sway bars are going to come in...

-back on topic- cematli, the choices you've narrowed yourself down to don't make any sense at all. Calling SOA at this stage in the game will get you nowhere. Taking your car to Orlando to have a performance shop make repairs is just ludicrous. If you really haven't abused the car you have nothing to worry about. Subaru will pay Mastro for the repairs and the diagnostic.

By the way, what, exactly, lead you to take your car in to be checked out in the first place?
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Old 08-10-2007, 07:48 AM   #16
All4bSpinnin
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im sure they'll deny it just like they do everything else...
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Old 08-10-2007, 08:29 AM   #17
Hondaslayer
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Quote:
Originally Posted by All4bSpinnin View Post
im sure they'll deny it just like they do everything else...
Oddly enough that only happens on this board (%1 of Subaru owners are on this board maybe, and of that less than %10 have a claim declined)

But yeah, SOA declines everything
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Old 08-10-2007, 09:29 AM   #18
BigRay
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Quote:
Originally Posted by Menik View Post
Ha! Your handle is super-lame, Ray

Do me a favor and ask that wanker at the parts desk when my ****ing sway bars are going to come in...

-back on topic- cematli, the choices you've narrowed yourself down to don't make any sense at all. Calling SOA at this stage in the game will get you nowhere. Taking your car to Orlando to have a performance shop make repairs is just ludicrous. If you really haven't abused the car you have nothing to worry about. Subaru will pay Mastro for the repairs and the diagnostic.

By the way, what, exactly, lead you to take your car in to be checked out in the first place?
LOL....The wanker at the desk isn't sure when the bars will be here YET...lol.Calling SOA at anytime is a good thing because they are always willing to help a Subaru owner as much as they can.They always want you to be happy with the product as well as the dealership servicing the vehicle.If you didn't abuse the car then you have nothing to worry about.(right?)
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Old 08-10-2007, 09:30 AM   #19
blackfang
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I personally have seen maybe 2-3 claims denied by SOA and seen them goodwill a lot of claims.
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Old 08-10-2007, 10:06 AM   #20
Menik
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Quote:
Originally Posted by BigRay View Post
LOL....The wanker at the desk isn't sure when the bars will be here YET...lol.Calling SOA at anytime is a good thing because they are always willing to help a Subaru owner as much as they can.They always want you to be happy with the product as well as the dealership servicing the vehicle.If you didn't abuse the car then you have nothing to worry about.(right?)
Well, what I meant was that they were going to tell him to authorize the work so you guys can find out what's wrong with the thing, which seems to be what he doesn't want to do, so...
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Old 08-10-2007, 11:30 AM   #21
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Quote:
Originally Posted by blackfang View Post
I personally have seen maybe 2-3 claims denied by SOA and seen them goodwill a lot of claims.
The only stuff we see get denied are the obvious heavily modded cars that the n00b owner/driver drove the piss out of and blew it up... And we have had a handful of those.

But we've done the few STI transmissions we've had go under warranty no problemo. I think in this case the dealer is just trying to make sure the owner understands theres a possibility SOA might not cover it, but if the car is stock and its in good shape and the owner isnt acting shady/jerky theres no reason to deny it.

My best suggestion is to befriend your service advisor, and if SOA still denys it, ask for assistance on covering some of the cost due to the expense of the repair.
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Old 08-10-2007, 01:59 PM   #22
Menik
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Quote:
Originally Posted by Kostamojen View Post
...My best suggestion is to befriend your service advisor...
+eleventybillion
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Old 08-10-2007, 09:04 PM   #23
cematli
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awesome replies guys!
thanks a lot

It makes a grinding noise when I shift on to 4th gear, around 3k rpm's. I think it's the synchro. I told them to go ahead and look at it. I mean I need this to be fixed so It won't become a bigger problem.
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Old 08-11-2007, 09:14 AM   #24
CO S13
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The rep out here is a good guy. I can't believe some of the things he's covered at my store. If there is no abuse then there is no reason for him to withhold authorization, so I wouldn't worry about it too much. The dealer is covering their butt. I'm just not sure the advisor used the best wording when talking to you.
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Old 08-11-2007, 11:38 AM   #25
josh06wrx
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^ at you store, as in central florida eurocars?
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