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Old 01-06-2002, 09:21 PM   #1
lgkahn
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 9793
Join Date: Aug 2001
Location: londonderry nh
Vehicle:
2002 2010 legacy gt
red

Default Problems with challenger deep

www.challengerdeep.com

I know they were building a new house and all
but I got a CF dash kit from them and
they sent me the wrong part (auto instead of manual)
and it was missing many parts. and no adhesive accelerator etc.

I finally got a return call from him (after leaving about 10 messages) and he assured me they would ship out the replacement parts. Well that was over a month ago.

Don't lie to me if you are not going to follow through.

Another vendor like TSR ??????
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Old 01-07-2002, 07:27 AM   #2
Challenger1
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Member#: 3119
Join Date: Dec 2000
Location: Germantown, MD, 20875
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Very sorry for the delay. I went to California the day after we spoke, and hadn't recieved the dash kits I had coming in, so there was no one to sign for them. I'll be shipping the proper part this week. I had hoped to get replacement, or missing parts out before I left, but nothing had arrived. Once again I appologize. To anyone who reads this thread, Mr. Kahn has been a very patient person. My customer service has been bordering on non-existant since September 11th. As most of you know my business practices for the past 3 years, I usually run a pretty tight ship. Since CDI was incorporated about 3 years ago, business has grown immensly. Most of you know we only advertise about 25% of the parts we import or sell. My wife and I really can't keep up with all the new customers, and our marketing trend shows we have a huge influx of new customers. This is what we are doing to fix the problem:

1. While in California, we hired on a professional web-site manager. This company will re-build our website over the next month or 2 to incorporate secure purchasing through our web-site. You will also be able to select your shipping method, speed of shipment, if the item is in stock, and our shipping schedule. This isn't cheap by any stretch of the imagination, but it is necessary.

2. We are working with a new customs brokerage since the end of October. We hardly ever have customs issues, but we don't want to start.

3. We will be implementing a new "neighborhood distribution system", based on past long time relationship customers. These people will get large price breaks on parts, and be able to pass those savings on to people in there local region. We will be establishing relationships with these people over the course of the next few months. We will also start selling to dealerships, depending on the size of the state, and reported sales figures from SOA by state.

I'm getting CDI fixed up again, but I'm about 3 weeks behind on phone calls. I'm slowly catching up, but I usually spend a solid 30 minutes on the phone with each customer.


Sincere Appologies,
Shawn Gilson
CDI
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Old 01-07-2002, 08:13 AM   #3
lgkahn
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Member#: 9793
Join Date: Aug 2001
Location: londonderry nh
Vehicle:
2002 2010 legacy gt
red

Default

Thanks,

If/when this is resolved I will post favorable results here..

hopefully you get enough staff to handle the customer service issue. products are good, but there are the occasional times that customer service.
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Old 01-07-2002, 08:16 AM   #4
lgkahn
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Member#: 9793
Join Date: Aug 2001
Location: londonderry nh
Vehicle:
2002 2010 legacy gt
red

Default

By the way we do ecommerce and other web based sites
based on our components.

see www.icentrix.com

and see some of our sample sites

we have a secure shopping cart, payment manager,
catalog, administration, reports, and even event logging to keep track of user sessions, pages viewed etc.

don't know what you are paying but we can do a simple site in
about a week.

one of our customers is www.museumshop.com
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Old 01-11-2002, 07:14 AM   #5
Challenger1
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Join Date: Dec 2000
Location: Germantown, MD, 20875
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Thanks for the offer for getting our site improved, but my brother in laws tech company went under, leaving him with 2 kids and a wife to feed, and a mortgage. I might be paying to much, but family is family,especially when times are hard.

We got all the colors of dash kits in, and one got broke, not any blue blacks, so we'll be shipping your replacement console. Thanks again for the offer, and after my brother in law gets back on his feet, we'll probably be looking for someone else to take care of the site, and that Museum site looks pretty cool.
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Old 01-11-2002, 08:44 AM   #6
lgkahn
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Member Sales Rating: (1)
 
Member#: 9793
Join Date: Aug 2001
Location: londonderry nh
Vehicle:
2002 2010 legacy gt
red

Default

Thanks the correct shifter trim and lighter piece...

I agree gota stick with family ...


let me know when it ships...
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