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Old 08-15-2007, 08:58 AM   #1
alphakry
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Default Aftermarket Warranty Issue

I purchased a Genuine Subaru after market part from a certain dealer and am being told the warranty is no longer valid. The date the warranty is based on is the Date of Purchase - which was 1 year and 1 month ago to this exact day.

The problem lies in the fact that the item was back ordered over a month.

I'm having a hard time understanding how if the item wasn't in my possession, not in the country at time of purchase and possibly not even assembled - yet suffers from a very obvious defect in material and workmanship under normal use and service - it would not be covered.

Is is possible a special exception is made for items on backorder? And if not, WHY?
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Old 08-15-2007, 09:19 AM   #2
Hondaslayer
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Quote:
Originally Posted by alphakry View Post
I purchased a Genuine Subaru after market part from a certain dealer and am being told the warranty is no longer valid. The date the warranty is based on is the Date of Purchase - which was 1 year and 1 month ago to this exact day.

The problem lies in the fact that the item was back ordered over a month.

I'm having a hard time understanding how if the item wasn't in my possession, not in the country at time of purchase and possibly not even assembled - yet suffers from a very obvious defect in material and workmanship under normal use and service - it would not be covered.

Is is possible a special exception is made for items on backorder? And if not, WHY?

The only paper trail you have is from the date that you paid for the part and that is all SOA has to go by.

Also, there is no such thing as a Genuine Subaru aftermarket part. Are you referring to an SPT part? What is this "obvious" defect that you speak of?

Problem is, how can you prove that the part was on back order and that you paid for it before you took possession of it? How can you prove the exact day that you took possession of the part? How does SOA know you have had it for under a year?
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Old 08-15-2007, 11:57 AM   #3
racingfish
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It also depends on who or whom installed it.
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Old 08-15-2007, 03:13 PM   #4
alphakry
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Thanks for the responses.

I have an entire paper trail - from invoices to packing slips to tracking numbers. So I wouldn't have a problem proving my words to be truth.

Yes, I am referring to an SPT part, purchased from a qualified reseller I choose not to mention at this time. I believe the part has since gone under a revision and I think the defect that I noticed may be the reason for this. The defect is obvious because the part was installed as directed and never removed until the 1 time the defect was noticed.

I can prove it was on back order because I have proof of date of purchase and date of shipment. Part of this proof includes an actual email from the vendor that states it was on backorder.
I don't think the reseller would object to providing backing proof of this either. SOA would know how long I've had it because of the dates listed in all this documentation.

To the best of my knowledge, the warranty does not differ due to who installs the SPT part.
Quote:
Subaru, STi and SPT Warranty Information

Subaru stands behind the quality of its parts and accessories. Through Subaru of America, genuine Subaru parts and accessories, Subaru remanufactured parts and accessories; STi parts and accessories and SPT parts and accessories are covered by a limited, one-year warranty. Subaru's limited one-year warranty begins when the part or accessory is purchased and only covers parts and accessories that fail within one year of purchase date. Please note some Subaru and STi parts and accessories are exempt from the Subaru limited one-year warranty.

The Subaru limited warranty covers every owner of the car during the warranty period. If you buy or sell a Subaru, in order for the new owner of said Subaru to gain the full benefit of the Subaru limited warranty he or she must have the proof of purchase documents of the parts or accessories. If a Subaru part or accessory should fail during the one-year coverage period, the owner of the vehicle must have documented proof of purchase for warranty coverage.
According to the vendor:

Quote:
Subaru's 1 year parts warranty is valid 12 months or 12k miles from the date of purchase only.
So the question remains - how can a warranty start on a part that is officially back ordered and not in even the vendors possession? Is there an exception to the rule because of this?
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Old 08-15-2007, 07:10 PM   #5
BryanH
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I would call SOA corporate and ask nicely and provide proof of everything including the backorder and see what they have to say. The vendor isn't going to do a damn thing...it isn't in their interest to do anything. Sorry to be so cynical but that is how I am feeling lately.

What part is it that failed?
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Old 08-15-2007, 07:43 PM   #6
knockknockknock
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You might want to post in a legal forum, to find out what is the purchase date. Which may be when the item was shipped, not when the item was ordered. In line with this, you usually aren't billed on your credit card, until the item is shipped (that might be the actual purchase date). There are more then likely legal definitions/precidents someplace.
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Old 08-15-2007, 08:36 PM   #7
BryanH
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good point....when were you actually billed for it?
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Old 08-15-2007, 09:04 PM   #8
armand1
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I second BryanH's suggestion. Point out that in an extreme case where a backorder lasted for a year, that would mean the part had no warranty, which can't be right.
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Old 08-30-2007, 03:12 PM   #9
DFWrxWagon
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Since I work with warranties like this I'll toss in my .02...

I supply parts to all the major collision centers in Dallas Metro. We are the "middle man".. a case like this is a situation where you need to find a logical & sympathetic ear @ the place where you are trying to redeem the warranty & claim your new/replacement part. If it is actually SOA.. I would approach another Dealer/parts department.

Also, remember you'll get LOTS further if you act the "wounded animal" than the snarling Grizzly.. Your attitude can sway the situation in a matter of seconds.

I assume SOA has a system like Ford's OASIS, for tracking every car's vin & linking service/warranty history.

Is the denial of the warranty for the SPT part not your car, correct?

what part is it?

Rob
Dallas
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