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Old 09-18-2007, 07:49 PM   #1
itjustWoRX
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Default 2nd gear blown under care of dealership

My 2005 WRX was in for some work today, having the clutch switch replaced. I also had them replace my STi short throw shifter with the stock shifter. I got a call later this afternoon saying that they had "some problems." During the test drive after the shifter was installed, the service rep. told me "they lost second gear."

The next topic that came up was the fact that I had third gear replaced last year, when it lost two teeth during a completely normal shift (that was covered under warranty).

After hearing that...I assume that they expect me to pay for the damage. My warranty ran up in June, so it's all coming out of my pocket.

Now...I am supposed to hear from them tomorrow after they open up the transmission and check to see exactly what happened.

From a legal standpoint, I don't know what to expect. I've experienced no problems with my transmission in the past year, and my dealer has serviced (and driven) the car no less than four times this year. Now all of a sudden the car has a very big problem which came about under their care.

Can anyone offer any advice as to what to expect? Are they going to try to say that this was a "pre-existing condition?" For the record: I don't beat on my car and actually pride myself in keeping it in excellent condition.

It's just upsetting to me, so I'd appreciate any input you guys have to offer.

-Tom
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Old 09-18-2007, 07:55 PM   #2
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Well, heres my idea.

The dealer test drive is SUPPOSE to drive the vehicle under NORMAL conditions and shift/acceleration Patterns.

So, my entire arguement would be, a 2005 transmission SHOULD (edit) NOT!!! bust during normal driving conditions.

Unless the malfunction is because of a faulty product, i would push that arguement to my dieing words, and NOT PAY for anything. I would expect a loaner aswell.

If you ARE forced to pay, i would take it to your local subaru headquarters and argue there more. Or argue for split payment Since they broke it during their test drive..

REGARDELSS, this isn't your fault. even if you drive it on the track 5times a month, and let all your girlfriends drive it without knowing how to shift in the first place.
Push until your dieing day is my word.
I wish you best of luck.

edit #2
If they allow their younger attendants to test drive the car, or if the mechanic is new.. Thats a good arguement to throw at them for a mishandling issue.
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Old 09-18-2007, 07:55 PM   #3
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Wow!!...3rd, and now 2nd...Does that 05' have 200K miles.
Jesus I beat on my supposedly "glass" tranny (almost 125K miles) on daily basis, and and have yet to break a gear.

I guess its all in the driving. Experience counts!

Oh yeah, they should pay for that 2nd gear, and while you're there, tell them to learn how to drive a manual!...lmao
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Old 09-18-2007, 07:56 PM   #4
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Uhm. It's the dealerships fault. They should pay for a new tranny. If not get a lawyer and tell them you're calling SOA.
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Old 09-18-2007, 07:58 PM   #5
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Did you, by any chance, notice the tire marks from the Axis Donuts out behind the shop?

The kid who took it for a ride got in over his head in a car he couldnt care less about. DONT PAY
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Old 09-18-2007, 08:24 PM   #6
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Don't Pay. It is NOT your fault that they mis-handled your car. They broke it, not you.
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Old 09-18-2007, 08:28 PM   #7
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mention the word lawyer and they most likely will change moods....
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Old 09-18-2007, 08:39 PM   #8
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Call SOA now, don't wait, call now and advise them of the situation.
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Old 09-18-2007, 09:09 PM   #9
itjustWoRX
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I appreciate the quick responses and support. I will be speaking to them tomorrow, they've always been good to me so I want to see what they have to say about the situation.

I'll give an update as soon as I find out what the deal is.


Thanks again.
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Old 09-18-2007, 09:47 PM   #10
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Sounds familiar my 03 wrx transmission mysteriously grenaded 2nd gear after a strut replacement test drive. Technician had fun and got fired on the spot by the master tech, SOA covered the tranny. GOOD LUCK!!!
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Old 09-18-2007, 10:09 PM   #11
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Yes it sounds like the dealership is stuck with the bill if not there is a ton of lawyers that will help you out for free and they get pain only if you win the case. It happened on my moms camaro. It was an auto it ground a gear and they replaced it fdriving it home trans locked up and she almost flipped the vehicle. They towed it to the shop and then they had it for 30 days and in md if a dealer has your car for more than 30 days you get a cash settlement plus they have to fix your car. They fixed it and we had a check in the mail for the sum of the purchase price of the car, all documented oil changes, a set of tires and they had a $1,000 gas allowance. To make a long story short, my mom and dad bought it for 19,500 I think and they got a settlement check for $23,000 and they got a car that was "fixed". They took the car to the used car lot to trade it in and guess was it locked up agian 3 miles before the getting to the dealer. Good luck though and keep us updated!!!!!!!!!!!!!!!!!!!!!!!
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Old 09-18-2007, 11:04 PM   #12
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Hmm.. I work at a subaru dealership and I see them whip some of the cars around for a joyride from time to time. Tomorrow morning I'm dropping my car off there to do the turboswap. I was going to do my turboswap myself, but I figured I get cheap labor so it'll save me time and hassle. They'd better not romp on my car or ill find out about it.
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Old 09-19-2007, 01:16 AM   #13
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Quote:
Originally Posted by iRace559 View Post
Hmm.. I work at a subaru dealership and I see them whip some of the cars around for a joyride from time to time. Tomorrow morning I'm dropping my car off there to do the turboswap. I was going to do my turboswap myself, but I figured I get cheap labor so it'll save me time and hassle. They'd better not romp on my car or ill find out about it.
Will you retain the warranty if you swap the turbo?
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Old 09-19-2007, 01:27 AM   #14
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something go wrong when they replaced the short throw with the stock one?

be prepared for that argument... that second gear was already damaged by your short throw and the problem popped its head in for a visit after they were done and taking it for a test drive. They might claim you brought it in busted.
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Old 09-19-2007, 01:41 AM   #15
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Quote:
Originally Posted by box360wrxkid View Post
Yes it sounds like the dealership is stuck with the bill if not there is a ton of lawyers that will help you out for free and they get pain only if you win the case. It happened on my moms camaro. It was an auto it ground a gear and they replaced it fdriving it home trans locked up and she almost flipped the vehicle. They towed it to the shop and then they had it for 30 days and in md if a dealer has your car for more than 30 days you get a cash settlement plus they have to fix your car. They fixed it and we had a check in the mail for the sum of the purchase price of the car, all documented oil changes, a set of tires and they had a $1,000 gas allowance. To make a long story short, my mom and dad bought it for 19,500 I think and they got a settlement check for $23,000 and they got a car that was "fixed". They took the car to the used car lot to trade it in and guess was it locked up agian 3 miles before the getting to the dealer. Good luck though and keep us updated!!!!!!!!!!!!!!!!!!!!!!!
Sorry, I don't follow. If a shop is to keep your car for +30 days, they have to pay what? total purchase price of the car to the car owner???

In other words, they have to buy the car from you?
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Old 09-19-2007, 07:07 AM   #16
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Sorry....the problem is the dealerships...it was in their ever so capable hands as all dealership techs are expert drivers and would never driver a car hard or miss a shift.

But I would tell you to open a case with Subaru and contact an attorney.
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Old 09-19-2007, 09:42 AM   #17
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I had a porter fired at the local Chevy dear after I saw him do a F***ing burn out in town with my my car from a stop light after I had dropped it off for work.

I was so pissed! Dealer gave me a check for $500.00 bucks for gas and any damege to my tires.

I never took my car there agen.

Make them pay for it!

Later
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Old 09-19-2007, 10:28 AM   #18
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Quote:
Originally Posted by itjustWoRX View Post
After hearing that...I assume that they expect me to pay for the damage. My warranty ran up in June, so it's all coming out of my pocket.
Is your car over the 60k for powertrain coverage?
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Old 09-19-2007, 11:02 AM   #19
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Quote:
Originally Posted by Badmunky View Post
I had a porter fired at the local Chevy dear after I saw him do a F***ing burn out in town with my my car from a stop light after I had dropped it off for work.

I was so pissed! Dealer gave me a check for $500.00 bucks for gas and any damege to my tires.

I never took my car there agen.

Make them pay for it!

Later
What kind of vehicle?

And what kind of world is it coming to when you have to put it in Valet mode when you take it to the dealership!?!
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Old 09-19-2007, 11:57 AM   #20
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I used to work for a chevy dealer and anytime they had a camaro or corvette in the shop they would beat on the car before returning it to the customer.I'll bet whoever drove your car did the same thing.I beat the dog crap out of my 05 wrx and never once did I have a problem with the tranny.I would refuse to pay.
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Old 09-19-2007, 02:19 PM   #21
dlmpsy
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I had a IROC many years ago, there was a recall on the seatbelts, took it to the dealer and watched the mechanic install them from the waiting area. Shortly thereafter I saw my car leave the bay. I waited about :20 minutes before I went to the service person. I asked them where the car was...they couldn't find it. About :10 min. later they found my car. At that point I had a "discussion" with the service manager.
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Old 09-19-2007, 03:21 PM   #22
itjustWoRX
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Quote:
Originally Posted by thefro View Post
Is your car over the 60k for powertrain coverage?

I only had the 3-year, 36,000 mile warranty.

I spoke to "Bob," the service rep. again this afternoon and asked if they had opened up the transmission yet. He said "almost" and that he'd call back in an hour or so.

He also grilled me again about why I decided to change the shifter. I told him it's been on the car since I took delivery in 2004, and after driving an Impreza with a stock shifter I decided I'd prefer to have my stock one put back on (had it in my toolbox at home).

He's been nice to me, and I can tell in his voice that he doesn't want to upset me because he knows I'm a valued customer (known the guy for about two years). If this is taken care of properly in the end, I won't hesitate to go back to them.

I'll update the situation when I hear from them.

-Tom
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Old 09-19-2007, 04:30 PM   #23
itjustWoRX
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They called and informed me that I'll need an entirely new transmission and that I'll be paying for it. When it comes down to it, the Cobb stage 2 aftermarket parts were apparently just too much for this tranny.

I was also told that my 3rd gear replacement last year ended up being denied under warranty from Subaru, but that the dealership paid for it.

Twelve teeth were sheared from second gear, and they say that too much metal has gotten into everything and that I'll need a full rebuild.

I don't know what to do anymore. I'm not going to win this fight, and I don't want to pay $4,048 for a transmission that could very well just break again because it's a piece of ****. I'm afraid to go aftermarket because I don't have a trustworthy shop to maintain my car...and if anything ever happened I wouldn't know what to do.

I'm so upset right now I don't really know what else to say. Am I really THAT horrible of a driver? Did my dealership royally screw me? I don't even know if it's worth keeping the car if it's just going to keep breaking down. I don't even know if I want to stay with Subaru at this point.

Last edited by itjustWoRX; 09-20-2007 at 08:24 PM.
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Old 09-19-2007, 05:42 PM   #24
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Quote:
Originally Posted by itjustWoRX View Post
I'm so upset right now I don't really know what else to say. Am I really THAT horrible of a driver? Did my dealership royally screw me? I don't even know if it's worth keeping the car if it's just going to keep breaking down. I don't even know if I want to stay with Subaru at this point.

YES....you are getting screwed.

Tell them you will be there to pick up the tranny in pieces and have it shipped to Andrewtech. They are on this board. Call Andrewtechand have it worked out to have the damn thing sent there.

4000 for a stock tranny is insane.
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Old 09-19-2007, 05:49 PM   #25
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mention the word lawyer and they most likely will change moods....
worst idea ever

i dont know who gave you that idiotic idea, but a mere uttering of the word lawyer, and they will hand you a card containing information on how your lawyer can contact their team of lawyers. no further conversation or negotiation, and they arent going to spend one red cent untill their lawyers tell them too which could be years if at all

if you want to contact a lawyer then do so, but dont got in there threatening it, expecting it to get you somewhere

Last edited by $lick_Rick; 09-19-2007 at 05:57 PM.
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