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Old 09-24-2007, 07:21 PM   #1
06njsti
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Default hid's leaking

i own an 06 sti with 34xxx miles, and ive noticed my hid's started to leak in the begining of the summer. my dad is going to take the car to subaru sometime this week. im lowered on coilovers and im wondering what kind of defense will they put up and how can i fight it.
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Old 09-24-2007, 07:55 PM   #2
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hids leaking?
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Old 09-24-2007, 08:04 PM   #3
vision.dynamix
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I think he means his headlights are fogging..

..did you clear/paint them? If not, Subaru has no case on you to replace them..
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Old 09-24-2007, 10:08 PM   #4
06njsti
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no there 100% stock and have never been touched, theres moisture always in them even when it doesnt rain for a while
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Old 09-25-2007, 12:05 AM   #5
shemoves
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Coilovers do not affect your headlights. In order to deny a warranty claim, the dealer has to be able to prove that the mod caused the problem. Sounds like a factory defect. I doubt they'll give you any probs, they really shouldn't.
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Old 09-25-2007, 04:15 AM   #6
infinite012
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hids dont leak. just take it to the dealership and tell them you're dissatisfied with their product and would like to unsubscribe from their newsletter.

also, fix the headlight.
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Old 09-25-2007, 04:42 PM   #7
06njsti
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i went today and they said something was definantly behind the lens but there not sure if its condesation. the service manager came out and said he needs to speak with his sales rep. but meanwhile three subaru employess came and checked it out and theyve never seen anything like this before, but they cant do anything at the moment.
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Old 09-25-2007, 04:49 PM   #8
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They should be able to tell you *when* they can do something about it. Be sure you get confirmation of the problem in writing.
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Old 09-25-2007, 05:15 PM   #9
Fred Fredburger
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Quote:
Originally Posted by infinite012 View Post
hids dont leak. just take it to the dealership and tell them you're dissatisfied with their product and would like to unsubscribe from their newsletter.

also, fix the headlight.
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Old 09-25-2007, 05:39 PM   #10
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Thats what I don't get about Subaru. Just because they haven't seen this before doesn't mean that it doesn't happen. If there is no sign of impact in the front end and you haven't taken the headlamps apart just maybe the head lights were not sealed correctly from the factory. I've only had a few warranty claims with Subaru and it seem that they have a hard time believeing that their product has failed. Good luck, would like to know how this turns out.
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Old 09-25-2007, 05:41 PM   #11
vision.dynamix
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If they cant prove that you did it, they better have an order in for some headlights.

You guys are too lenient..I'd be all over them until I had new lights..
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Old 09-25-2007, 06:24 PM   #12
06njsti
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yea when he calls me back and if he denies my warrently claim i will be sure to get on his case and make sure i have it in writing that something is behind the headlight but they didnt do anything
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Old 09-25-2007, 07:25 PM   #13
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Where did he say he was denying it. If it is a problem that is not common it is always best for them to let Subaru know. Subaru is very active in the dealers. Giving a call to a rep about this shouldnt be taken the wrong way. What if yours is the first of many to come, its better for them to be proactive than reactive.
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Old 09-26-2007, 08:27 AM   #14
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Quote:
Originally Posted by munkis View Post
Where did he say he was denying it. If it is a problem that is not common it is always best for them to let Subaru know. Subaru is very active in the dealers. Giving a call to a rep about this shouldnt be taken the wrong way. What if yours is the first of many to come, its better for them to be proactive than reactive.
I agree, but if that was the case then I think he would have ordered some head lights to take care of the customer first. No need to make the customer wait. Take care of them first then deal with the factory later if it is a true defect.
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Old 09-26-2007, 09:45 AM   #15
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Quote:
Originally Posted by hcsi99 View Post
I agree, but if that was the case then I think he would have ordered some head lights to take care of the customer first. No need to make the customer wait. Take care of them first then deal with the factory later if it is a true defect.
Not exactly, what is the stock on the shelves is bad as well?

Best to call the rep first, have the rep inspect it if necessary and verify that this is not becoming a bigger problem. If this is the first of many to come, and the ones on the shelves are bad I would be more pissed off if the replacement parts were bad as well.


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Old 09-26-2007, 10:07 AM   #16
hcsi99
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Originally Posted by hondaslayer View Post
Not exactly, what is the stock on the shelves is bad as well?

Best to call the rep first, have the rep inspect it if necessary and verify that this is not becoming a bigger problem. If this is the first of many to come, and the ones on the shelves are bad I would be more pissed off if the replacement parts were bad as well.


-Ben
You wouldn't know they were bad until they were installed in the car. I don't think you would see that on the shelf. If it was a problem with a bad batch at the factory then I'm sure Subaru would put out at Tech bullitin about the problem. If that were the case he would be calling the rep before every repair because there is alway a chance that there is a bad batch of parts or a common problem from the factory. The service manager is covering his but so he doesn't get charged back.
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Old 09-26-2007, 11:10 AM   #17
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They would need authorization from their local SOA service rep due to the cost of that warranty claim.
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Old 09-26-2007, 12:38 PM   #18
rexspeedworthy
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yEAH, them thar lowerin springs. Cause a rougher ride than the factory expected, and damaged yer headlites. PAY up sucka
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Old 09-26-2007, 12:58 PM   #19
Mavrik
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Quote:
Originally Posted by REXSPEEDWORTHY View Post
yEAH, them thar lowerin springs. Cause a rougher ride than the factory expected, and damaged yer headlites. PAY up sucka
haha quoted for truth.

seriously though how bad are the dealerships you go to when you need to contact the rep first before bringing your car in? Take it in, have them inspect it. Be honest with them if you have EVER been in there doing something yourself. You put coil overs on... have you had the lights out or been back there that could have damaged anything?

Wait for their call back and go from there.
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Old 09-26-2007, 01:04 PM   #20
06njsti
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they called me today and have ordered me new headlights
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Old 09-26-2007, 05:38 PM   #21
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they should, i've seen one leak and it was a guy who just got his car back from a body shop, did'nt seem like it was damaged at all but he was out of warranty so we sold him one for a legit 10% over cost. he was happy
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Old 09-27-2007, 08:25 AM   #22
hcsi99
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Quote:
Originally Posted by 06njsti View Post
they called me today and have ordered me new headlights
Glad to hear!
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Old 09-27-2007, 01:11 PM   #23
06-sgm
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im a Subaru tech in NY, theres should be absolutely no problem. good luck with the car
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Old 09-27-2007, 10:30 PM   #24
munkis
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Quote:
Originally Posted by Kostamojen View Post
They would need authorization from their local SOA service rep due to the cost of that warranty claim.
negative ghost rider the pattern is full...

The claim will not need a rep to authorize it.
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Old 09-28-2007, 11:34 AM   #25
walterv
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Sounds like they are taking car of you
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