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Old 01-15-2002, 12:36 PM   #1
wrx182
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 9531
Join Date: Aug 2001
Location: USA
Vehicle:
2002 WRX Sport Wagon
Aspen White

Thumbs up Forge Motorsports UK

These guys rock! I got in on the Samco hose group buy with them - turns out the inlet hose is too big for my intake - they're shipping out a samco coupling for me at no charge! These guys rock! Awesome customer service!

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Old 01-16-2002, 05:04 PM   #2
Sophocles
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 7794
Join Date: Jun 2001
Location: Washington, DC
Vehicle:
2002 WRX
Silver

Unhappy

What about the rest of us? I haven't seen any offer to the GB as a whole. I suspect nearly everyone is in the same boat as you. You know I am. I have a non-heat resistant plumping piece installed as a kludge.
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Old 01-18-2002, 04:07 AM   #3
Forge Motorsport
Vendor
Vendor Sales Rating: (0)
 
Member#: 5923
Join Date: Apr 2001
Location: Gloucester, England & Orlando FL
Default

May I apologise for this error from Samco
As I stated Samco were informed by Subaru that the hose did not differ on any new WRX.

If any customer has a problem, and needs this extra hose then please E mail me at info@forgemotorsport.co.uk and I will send one at no charge

Sillyasskilby is sending us the offending hose from his car so we can check out the problem
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Old 03-10-2004, 09:50 AM   #4
scoobyimprza
Scooby Guru
Member Sales Rating: (14)
 
Member#: 24956
Join Date: Sep 2002
Chapter/Region: MAIC
Location: Littlestown PA
Vehicle:
1997 Impreza WRX
Steel Blue Mica

Default

I had a good experience with Forge once when I ordered a spring kit. Everything went smoothly.

Last week I ordered a BOV for my Version 4 STI intercooler. When it came, it was the BOV for the 02-03 WRX. Ehh, no biggie. So I call Forge and they see the mistake. They tell me they'll get the right BOV out to me right away by overnighting it and I can just send the other one back and they'll refund the shipping to my credit card I used to buy it.

The next day comes, no BOV. The next day, none still. Three days later, no BOV yet, so I email Forge. Apparently their instructions were for me to send back the BOV I received and then they would overnight me the correct BOV that I ordered initially. No, it wasn't. They said they would send me the one I ordered right away.

Yeah, I'm pissed. Why am I correcting their mistake? They have my credit card. If I screw you over, just charge my credit card again. Too bad I like your products, but, sorry to say, your customer service is lacking severely.

Brent
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