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Old 10-10-2007, 08:05 PM   #1
Donzo
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Default I really don't like Subaru anymore

So here is the run down of what I've gone through with my car. For about 3 months, my gas gauge would not work. The fuel light would be on which threw a check engine light and disabled the cruise control... for 3 MONTHS. My car was in and out of the dealership weekly. I'd drop it off early Monday morning and they'd call me on Friday to pick the car up. Was it ever fixed any of the times I picked it up? NO! The entire dealership now knows me and I know them on a first name basis since I've been there so much.

I was given loaner cars the last few weeks of me being there which also cost me money (my choice) because you either get a piece of garbage Chevy Aveo... or pay $10/day for an upgrade to something like a 6 cylinder Mustang.

However, the ENTIRE time, I kept a smile on my face and never got upset. I'm not the type of person to blame other people for problems out of their control. It wasn't the dealership's fault the fuel gauge wasn't working. I even got them all coffee and donuts one morning. They were doing everything by the book (as far as I know) and following the proper procedures. A case with Subaru was opened on my car, they replaced a bunch of parts, and none worked until yesterday.

They finally decided to replace my entire cluster, in hopes that the circuit board was the problem. What do ya know... that was the problem. However... I now have a new problem, which is the straw that broke the camel's back. The tech told me my mileage is now set to 000000 since it's a new cluster. So I asked if he could reset it and he said he couldn't and that imports are not required to be sent out and have the original mileage matched, only domestics. I told him that I was thinking about selling the car and I'd like the mileage matched. He said my only legal obligation is to tell the person that the cluster was changed at xxxxx miles. I told him I understand, but it's a 2006 vehicle that I paid a lot of money for, a lot of my money that I saved up while working through college for, and I'd like it to show the correct mileage especially if the dealership did the work under warranty. He said the only thing to do would be to call Subaru and ask them if they can do that... but he said he doubts that they do.

So I went home, called SOA, spoke to a rep, she said she wasn't familiar with the local state laws and would call me back. She called me tonight, about 30min ago and told me that NY state law only required a sticker in the door stating what the mileage was when the cluster was changed. She also said that she's sorry but there's nothing else they can do.

NOTHING YOU CAN DO?? Since when is it a new idea to match the mileage when swapping clusters?? They've been doing it for years, since automobiles were invented!! A friend told me that there is a place that will do it for me, but I will obviously have to pay and it would cost about $300. Why should I have to pay $300 for something that Subaru should be doing under warranty? This whole ordeal leftt a bad taste in my mouth with Subaru. I love my car, even with the whole gas gauge ordeal. I never spoke bad about Subaru as a company. But when something so little as matching my mileage ends up with "there's nothing else we can do", that really gets my blood boiling. I bought the car new, and I expect it to be working properly... with the correct mileage.

So Nasioc, tell me, is there anything else I can do or am I out of luck with this?
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Last edited by Donzo; 10-11-2007 at 01:34 AM.
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Old 10-10-2007, 08:12 PM   #2
vision.dynamix
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Plenty of people have had clusters replaced. I havent heard of one where they corrected the mileage yet.

As long as you have the sticker, and explain to the buyer, I dont see the problem?

You can send your ODO to Tacoma Speedometer, but many OEMs see that as Odometer Tampering.
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Old 10-10-2007, 08:14 PM   #3
Chrisco78
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Wow. I'm buggered if I know. I wouldn't have thought it would be so hard to reset an electronic odo, especially at a dealer. Sorry to hear about that, man...
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Old 10-10-2007, 08:18 PM   #4
jasonallenross
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Quote:
Originally Posted by Chrisco78 View Post
I wouldn't have thought it would be so hard to reset an electronic odo, especially at a dealer.
You know, that's probably a good thing that it's hard with some of the pond scum dealers out there.

"ALL OUR CARS ARE LOW MILES, COME ON DOWN AND YOU DRIVE TODAY"
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Old 10-10-2007, 08:23 PM   #5
opious
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^ LOL

that's true, and it would be one more reason to become a subaru mechanic
i.e.- "My 99 OBS only has 500 miles on it!!! and I bought it used!!!!"
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Old 10-10-2007, 08:23 PM   #6
choloman05
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That sucks man, sorry to hear that. Only problem is that it likely wouldn't have gone any different with any other large auto manufacturer. But you wanna piss em off - buy an evo. lol
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Old 10-10-2007, 08:28 PM   #7
E-Wrex
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Try a few other subie dealerships, I've heard of people that know of a certain dealership here or there that will help you with that. Mostly people swapping their gauges out for STi or w/e.
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Old 10-10-2007, 09:09 PM   #8
Gentoo
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IANAL, but I wonder if you couldn't make an argument that your instrument cluster still isn't working correctly, and inform SoA that you're keeping track of their willingness to correct their defect under your states Lemon Law. If nothing else, that might get their attention long enough for them to think about how cheap fixing your odometer is versus the alternative.
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Old 10-10-2007, 09:09 PM   #9
el_guapo
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OP, Do not give up that easy. This would get me boiling too. Go speak to the GM of the dealership. Don't take no for an answer. If your ODO is off, it will effect the ability for you to sell your car, and therefore its value. No matter what they say if you go to sell your car and the ODO is off buyers will be suspicious of the car.

If they still refuse to help you, check the NY State Lemon Law to determine if you are eligible, and you can take it from there if it is worth it to you:

http://www.oag.state.ny.us/consumer/...wcarlemon.html


Good luck......
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Old 10-10-2007, 09:14 PM   #10
BriBoogie
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tahts about the opposite of what id expect. i know when we get a crash job (i work in a bike shop), and have to order a speedo, we order the last recorded mileage. i havent ran into any legal issues with doing this, and i basically order using the honor system...

i guess you can try and get them to cover changing it, but if the law says the sticker is all they are liable for, i dont know if they would pay for it.

sucks, cause when you sell it, these cars are usually scrutinized as is for being beaten... now, and 06 with 1400 miles?? would look like a red flag to me no matter what story you gave me.

see what they can do, stay calm, and try to reason. maybe if not getting anywhere hit up the BBB and see if they can do anything.

too late for lemon law?
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Old 10-10-2007, 09:16 PM   #11
Donzo
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I'm not eligible for the Lemon Law, my car has about 44k on it. I have an extended warranty though. I'm just really disappointed that SOA wouldn't resolve this issue. I always hear about how they do the right thing... but apparently putting the correct mileage on my car IS TOO F***ING MUCH TO ASK FOR!!

This whole situation is ridiculous. I bought a new car so I could have something reliable... not a car to sit at a dealership for months and to get it back with 0 f***ing miles!!

Last edited by Donzo; 10-11-2007 at 01:34 AM.
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Old 10-10-2007, 09:22 PM   #12
BriBoogie
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try and get them to front the bill, and during the conversation throw out the letters "BBB." alot of places cringe when they hear that, especially if they have alot to lose...

start explaining to them its not only the fact that it shuoldnt have happened, has inconvienienced you, but you explaining the situation when your looking to sell the car is gonna kick you in the balls.
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Old 10-10-2007, 09:26 PM   #13
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I cant even comprehend how they wouldnt reset your mileage....that is the stupidist **** ive ever heard....and it makes me mad just thinking about it...I would let the dealership know...and i mean the whole dealership how pissed off you are....dont let them get away with it. Its silly to think that a worldwide corporation as big as subaru, that does professional rallying and builds awesome racecars besides just selling cars to the average person cant change the mileage out when they replace a guage cluster.....that is so ****in lameass
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Old 10-10-2007, 09:28 PM   #14
Silversrt41
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for every other car that ive owned if something happens to your gauge cluster, you bring your car to the dealer, they record your mileage make a phone call, order a new cluster with the existing mileage pre programmed into the new cluster, and voila 2 days later you have a normal car again....****in stupid ****
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Old 10-10-2007, 09:30 PM   #15
BlueF
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Wow, that's utter crap!!! Who cares what the LAW says... fixing your mileage is the RIGHT thing to do. Shame on Subaru and the dealer!

I suggest you speak with the GM as mentioned above. Keep your cool and explain your concerns with an incorrect odo in regards to resale value. This is a VERY legitimate concern. There's aboslutely no way a dealership should take in a car, under waranty, and "break" something else in the process of fixing the original problem.

If the dealship is still unwilling to do what's right, tell them how incredibly dissappointed you are and kindly suggest they should expect a letter, cc'ed to SOA, documenting your complaint to the dealer, SOA, and the BBB.

If it comes to the complaint, and I hope it doesn't, have your letter notarized and delivered certified mail, including a copy of your BBB complaint.

I'm very sorry to hear you've had this trouble. Sounds incredibly disheartening. Hope it works in the end to your satisfaction!
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Old 10-10-2007, 09:31 PM   #16
MattD87
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You could always buy a used cluster on the forums or a junkyard with close to the same mileage and then sell your brand new one...
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Old 10-10-2007, 09:31 PM   #17
dibblejr
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Just drive the shiot out of the car and put xxxxx miles on it, problem solved. JK relax.

Put this down in the warranties forum and see if someone down there can help you.



Jay-R

Last edited by dibblejr; 10-10-2007 at 11:40 PM.
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Old 10-10-2007, 09:31 PM   #18
saab-on-the-cobb
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Quote:
Originally Posted by bnt0726 View Post
OP, Do not give up that easy. This would get me boiling too. Go speak to the GM of the dealership. Don't take no for an answer. If your ODO is off, it will effect the ability for you to sell your car, and therefore its value. No matter what they say if you go to sell your car and the ODO is off buyers will be suspicious of the car.

If they still refuse to help you, check the NY State Lemon Law to determine if you are eligible, and you can take it from there if it is worth it to you:



Good luck......

100% agree.

CHeck your laws, and litigate if you are not happy!

If the law won't help you, try the LOCAL NEWS! Make sure to have a great sob story for them, "I saved for years...the car I always dreamed of...I was such a big Subaru fan, and now I am totally left out in the cold...I never thought a local dealrship would tarnish their rep over this..."

I got out of a flypaper lease once by using the news to run a story about the sh&tty
hoopd I was living in.

SOTC
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Old 10-10-2007, 09:35 PM   #19
Prevent
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there's a place somewhere in TN (i think) that can change the milege. dealership should be able to, if not they send it out but it can be done, but hte machines that do it are expensive!
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Old 10-10-2007, 09:41 PM   #20
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Quote:
Originally Posted by Prevent View Post
there's a place somewhere in TN (i think) that can change the milege. dealership should be able to, if not they send it out but it can be done, but hte machines that do it are expensive!

if that place can do it you should do that and make subaru pick up the bill
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Old 10-10-2007, 09:45 PM   #21
TRooper
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I can understand your frustration. Look on the brightside, you have an ultra low mileage 06 cluster. If you want a cluster that reads higher, I am sure there are several on the board who would be willing to trade+cash for your cluster. NASIOC classifieds FTW!
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Old 10-10-2007, 10:22 PM   #22
Prevent
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Quote:
Originally Posted by Silversrt41 View Post
if that place can do it you should do that and make subaru pick up the bill
yea im tring to find the website now no luck yet
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Old 10-10-2007, 10:27 PM   #23
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I'm confused. How did a little meter in the car break the camels back? The dealership should give you a certified sticker right? How could there ever be any problems? Just get over it.
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Old 10-10-2007, 10:53 PM   #24
subbyslap
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yeah i feel that same.
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Old 10-10-2007, 10:58 PM   #25
dibblejr
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Misread the thread.

I would still suguest posting this in the Warranty Problem Section, there are some members who work for SOA on there.

Jay-R

Quote:
Originally Posted by Frogsthatmoo View Post
I'm confused. How did a little meter in the car break the camels back? The dealership should give you a certified sticker right? How could there ever be any problems? Just get over it.

Last edited by dibblejr; 10-10-2007 at 11:42 PM.
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