Welcome to the North American Subaru Impreza Owners Club Tuesday September 23, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
South West Impreza Club
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Chapters > South West Impreza Club Forum -- SWIC

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 09-25-2007, 07:34 PM   #1
JasonF
Scooby Newbie
 
Member#: 44725
Join Date: Oct 2003
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
2004 WRX wrb

Default Accident Damage / Body Shop out of ideas...

So I had my accident back in January and the body shop had the car for nearly 4 months doing repairs.
Refresher:


Anywho, I've had the car back in 3 times for them to correct things they didn't catch or do right the first time (little things like forgetting to install the foam block in the rear bumper, crooked steering wheel, spots they missed while painting, brake line clips, loose window, etc...). Seemingly the most perplexing though, is this:


They can't seem to get the trunk lid to close properly. When latched, the driver's side is sticking up a bit. whel the latch is released, the lid doesn't lift at all and you have to force it up. One of the tension rods was a little bent so I suggested they replace that- it only made the problem worse. They reccommended that I take it to the dealership and have them look at it (along with a couple electrical gremlins) and they'd "work with me" to get it taken care of.

I'm a little confused how a dealership would treat this any differently that any other repair/labor and do some work or diagnose the problem without the normal fee. I also don't understand how a dealership would be a better place to take a car to for collision repair than a body shop.

The electrical problems (dash lights not working for a few minutes after a second startup, CD changer rattle) I'm not counting on ever getting rid of which has me seriously considering just trading it in for a GTI or something.
* Registered users of the site do not see these ads.
JasonF is offline   Reply With Quote
Old 09-25-2007, 09:39 PM   #2
kos
Scooby Specialist
 
Member#: 118334
Join Date: Jun 2006
Chapter/Region: SWIC
Location: attacking apexes
Vehicle:
One for function
and one for form

Default

pm justin, dblurx4, he could help you out i believe
kos is offline   Reply With Quote
Old 09-25-2007, 09:59 PM   #3
dozer54321
Scooby Specialist
 
Member#: 116437
Join Date: Jun 2006
Chapter/Region: SWIC
Location: Glendale, AZ
Vehicle:
2002 WRX - MINE
99 SUS - WIFEY

Default


sue the body shop for such piss poor work
dozer54321 is offline   Reply With Quote
Old 09-26-2007, 08:51 AM   #4
JasonF
Scooby Newbie
 
Member#: 44725
Join Date: Oct 2003
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
2004 WRX wrb

Default

Quote:
Originally Posted by dozer54321 View Post

sue the body shop for such piss poor work
Probably should, but:
A) I'm too nice.
B) I have no lawyer.
C) They gave me a lifetime warrantee, whatever good that is.

That said, when I first got the car back there was a periodic rattle from the rear. I called them about it and they had the glass guy replace the rear window. No change. I removed the rear seat to find this fine craftsmanship-





5 minutes with a vacuum fixed the rattle. Of course, I still can't see what my AGX is set at...
JasonF is offline   Reply With Quote
Old 09-26-2007, 10:45 AM   #5
dozer54321
Scooby Specialist
 
Member#: 116437
Join Date: Jun 2006
Chapter/Region: SWIC
Location: Glendale, AZ
Vehicle:
2002 WRX - MINE
99 SUS - WIFEY

Default

dude, you need to let them know how bad it is, let them know you are upset with what they have done, they either need to fix it because thats what you paid them for, or refund you and go someplace else, if they dont, then you obviously took pictures and need to contact an attorney
dozer54321 is offline   Reply With Quote
Old 09-26-2007, 11:37 AM   #6
jdmstuff
Scooby Specialist
 
Member#: 56343
Join Date: Mar 2004
Chapter/Region: SWIC
Location: Dont Taze me Bro!
Vehicle:
02 S202 Really!
blue

Default

I have had many builders and worked with body shops for 15 years, That car should have never been rebuilt it should of gone to auction,

If your insurance payed call the area reginal manager tell him the car is not SAFE if they find the repair not up to I-Car standards, they will go after the body shop,

Chapman's Body shop fixed my moms RAV 4 ZI looked at it and started laughing, they would not say it was a bad job, So I called the insurance company took it to another Body shop for evaluation.

Chapman general manager wrote me a $27K Check for a RAV 4 and I handed him the keys!
jdmstuff is offline   Reply With Quote
Old 09-26-2007, 12:27 PM   #7
kpluiten
Scooby Guru
 
Member#: 120273
Join Date: Jul 2006
Chapter/Region: SWIC
Location: AZ
Vehicle:
06 WRBWRXWGN
Now with 100% more Spec-C

Default

I'm shocked that that wasn't totaled. I am sort of under the impression that if my car was smashed up that bad and insurance insisted on repairing it, I would, but I would sell it as soon as it was complete. I'm of the firm belief that the car will never be the same after repairs of that extent. You're story has just confimed that.

Often people look at the region where the body is crumled, but that is only part of the damage. Many other things go un-noticed by the adjuster. Like in your case the dash lighs being strange of the cd changer rattling. Not to mention the slight tweaking in the suspension that often occurs.
kpluiten is offline   Reply With Quote
Old 09-26-2007, 03:10 PM   #8
JasonF
Scooby Newbie
 
Member#: 44725
Join Date: Oct 2003
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
2004 WRX wrb

Default

You're only seeing part of the damage in that first picture- the right rear wheel/suspension is also collapsed. And Allstate doesn't (or didn't) have their adjusters look at it. Since this shop was on their list, they just looked at the estimate (originally just over $11K) and approved it. I still don't know if anyone at Allstate has ever even seen pictures of the car- every single person I've ever spoken to is a joke and sounds like they could care less about the entire mess.

All things considered, I am actually impressed that the shop managed to make it look somewhat normal again and they may well have felt it wouldn't be a problem to make it 100%. It didn't turn out that way for one reason or another and it's too late for them to call it totalled now (which I'm sure they would do if they had the chance- I think they've already taken a hit on the job as it is).

However, they've been in buisiness doing this for years and years. I think they've seen enough wrecks to know when a repair could inflate beyond a certain level like this. Loose-loose situation for them but I feel did everything I could to prevent that, short of accepting a loss from an accident that wasn't my fault. We'll see how it works out.
JasonF is offline   Reply With Quote
Old 09-26-2007, 05:22 PM   #9
enigma94
Scooby Newbie
 
Member#: 143254
Join Date: Mar 2007
Chapter/Region: SWIC
Location: East Mesa
Vehicle:
2007 STi
UGM

Default

That car should have been totaled for sure. Look at the damage to the rear C-pillar. From my experience, any damage to any of the pillars should constitute in a total loss because the structural integrity of the car is compromised. What body shop performed the work?
enigma94 is offline   Reply With Quote
Old 09-26-2007, 05:48 PM   #10
JasonF
Scooby Newbie
 
Member#: 44725
Join Date: Oct 2003
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
2004 WRX wrb

Default

Quote:
Originally Posted by enigma94 View Post
That car should have been totaled for sure. Look at the damage to the rear C-pillar. From my experience, any damage to any of the pillars should constitute in a total loss because the structural integrity of the car is compromised. What body shop performed the work?
The entire pillar was replaced with the rear quarter. [Supposedly] at the factory welds.

Not sure I want to throw the shop under the bus just yet, but if you're taking your car to a body shop in the Avondale/Goodyear area and have a concern, you can PM me.
JasonF is offline   Reply With Quote
Old 09-26-2007, 10:36 PM   #11
enigma94
Scooby Newbie
 
Member#: 143254
Join Date: Mar 2007
Chapter/Region: SWIC
Location: East Mesa
Vehicle:
2007 STi
UGM

Default

^ I wouldnt call it being thrown under the bus, In all honesty its really the insurance's fault for allowing the work to be performed, and partly yours as well. I know if that were my car I would have lawyered up big time if they said it should be fixed.

I was really asking because my car was recently involved in a accident, though not as bad as yours, and I wanted to make sure we were not dealing with the same shop. Being that the shop thats performing my work is in Tempe I dont think its the same one though...
enigma94 is offline   Reply With Quote
Old 09-27-2007, 05:23 PM   #12
WgnWheel
Scooby Specialist
 
Member#: 63605
Join Date: Jun 2004
Chapter/Region: SWIC
Location: Moms...yours
Vehicle:
04 Wrx Wgn TimeAtk
10 Golf TDI, 08 Stang GT

Default

did you say your insurance never sent out an adjuster to take pics/assess the situation?? i wouldn't have allowed any work to be done until that was taken care of. that car should have been totalled. on top of that, you need to get someone from allstate to look at the car to prove the existing damage, and let them know the car's resale value is now zilch. you'll never sell the thing for any money, and the accident will show up on carfax. and sorry, but that body shop sucks.
WgnWheel is offline   Reply With Quote
Old 10-29-2007, 03:10 PM   #13
JasonF
Scooby Newbie
 
Member#: 44725
Join Date: Oct 2003
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
2004 WRX wrb

Default

Okay- Update.

After finding several more things that need to be repaired, Allstate had me take the car to another one of their pro shops to get it looked over. The major problem is still the trunk not lining up but in addition there is also "orange-peel" paint in some areas and clearcoat overspray in others (can even see the tape marks from the bagging). Several dimples in the roof, a bent sway bar mount, a scratch on the spoiler and some random dents/indentations on the A- and B- pillars. The dash lights, Allstate has basically told me to go f- myself over since there's no way I can think of to diagnose "how" that happened and that it was accident related.

Because the new shop has to disassemble the car to find the frame damage that's tweaking the trunk, they can't do an accurate written estimate. It may take a week, it may take 2 or more. I have no idea how much my car is supposed to be worth but I've got to think the cost of repairs is nearing it.

My question is, assuming the original body shop is going to be paying for these additional repairs, why wouldn't they just want to buy the car back from me and fix it themselves? I would assume that everyone (body shop, Allstate) knows what they're doing but at this point, I've seen nothing but the opposite- so far nobody has done what's in their best interests and it ends up screwing everyone over, including me.

I'm going to ask Allstate about getting the car appraised for diminished value once repairs are complete, but from what I've read, they seem impervious to diminished value claims so I don't think it will do any good...
JasonF is offline   Reply With Quote
Old 10-29-2007, 09:26 PM   #14
jdmstuff
Scooby Specialist
 
Member#: 56343
Join Date: Mar 2004
Chapter/Region: SWIC
Location: Dont Taze me Bro!
Vehicle:
02 S202 Really!
blue

Default

foget diminished value get a reginal rep out from insyrance company, Give hip picts and problrms tell him it has been a JOKE and you are contacting the insurance board if he is unwilling to take a look you will even agree to arbitration but the repairs are unsatisfactory and un sae with airbags ect. tH STRUCTURE HAS BEEN COMPROMISE tell him you want Icar to check to see if it has been done to icar standards and you want the I car certs from the tech who repaierd if you ask for these they will write off I have been here more than once!
jdmstuff is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
fender damage, body shop, painting/blending osbjmg South East Region Forum 0 02-05-2006 08:41 PM
Updated body shop pics of my dismantled WRX- pray for my Scooby 1stgearsyncro New England Impreza Club Forum -- NESIC 10 08-13-2003 09:08 PM
Link plus problem, I'm running out of ideas. Chav Engine Management & Tuning 11 04-05-2003 04:36 PM
Accident... need body shop in Rockville Boosted Mid Atlantic Impreza Club -- MAIC 6 04-18-2002 10:40 PM
Good body shop North of Boston? Thug New England Impreza Club Forum -- NESIC 1 04-06-2001 06:00 AM


All times are GMT -4. The time now is 02:38 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.