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Old 11-16-2007, 07:43 PM   #1
meat_WRX
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Exclamation Warranty Voided because I used Redline Gear oil?

For anyone following this, the warranty have been covered! I spoke to Lynn about 2 hours ago and he did say that because of the certin mods this woudl be a 1 time only thing.
One thing that i though was hilarious was when he said " the car shows signs of drifting"
.. HAHA ! "How" was my question and the answer was the E-Brake showed that it had been used to drift. Now that is 100% bull**** and I called it. Bottom line being, 26k moiles on my car and a brand new rear diff.

Thanks Subaru for standing by your product!




So my rear diff started making a nice whining sound and I brought it up to Perry. They decided that the rear diff was going out and needed to be replaced. My car is a 06 with 25k miles on it still under warranty. I had Perry install the redline gear fluid so that it would be recorded for warranty purposes. Now SOA said that because of the gear oil not being Subaru fluid that they will not honor the warranty. I spoke to Redline and a tech sent me some documentation stating that the oil I used, 75w90 was the correct fluid and would not directly cause the and diff damage. I called SOA direct and sent in all my documentation and I am now awaiting a second answer from SOA and Perry. I love the support Perry is giving me on this, considering they wont vouch for the fluid I used.

What are your thoughts Nasioc?
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Last edited by meat_WRX; 12-03-2007 at 02:36 PM. Reason: Success!
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Old 11-16-2007, 08:03 PM   #2
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was that their exact wording? can you get that in writing from them? instant slam dunk lawsuit if that is the case.

now if they say it didn't mean subaru SPECS, and if indeed it doesn't for some reason, then you are out of luck.
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Old 11-16-2007, 08:14 PM   #3
z
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As long as it meets the specifications in the manual, it doesn't have to be Subaru fluid. Get that in writing from Subaru.
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Old 11-16-2007, 08:22 PM   #4
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The correct fluid is listed in the owners manual, and if the redline you used is API GL-5 75W90, you are covered. It does seem from what I've read about subaru's warranty coverage, they tend to play with people because it must work somewhat in their favor.
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Old 11-16-2007, 08:24 PM   #5
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yea..uh. You cannot force people to buy YOUR oil or void their warranty, sorry Subaru. Yea this is all in your favor, stand up for yourself as long as its ^^ and your golden.
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Old 11-16-2007, 08:35 PM   #6
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Slam dunk case, if they said it must be Subaru fluid, thats a violation of the Magnuson-Moss Warranty Act.
Quote:
(a) Section 102(c) prohibits tying arrangements that condition coverage under a written warranty on the consumer's use of an article or service identified by brand, trade, or corporate name unless that article or service is provided without charge to the consumer.
If they said you used the wrong spec of oil that is a different story and can be grounds to deny a claim.
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Old 11-16-2007, 08:54 PM   #7
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I guess I need to get some free gear oil at the dealer monday.
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Old 11-16-2007, 09:11 PM   #8
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you dont need to use subaru fluid, you need to use something that meets the same specs as outlined in your owners manual though. Subaru is not stupid, they wouldnt say no if they know they can support the claim.

For an STi its as follows.

STI model:
GEAR OIL LSD (Part No. K0305Y0900), GL-
5 (90) or equivalent

Last edited by munkis; 11-16-2007 at 09:18 PM.
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Old 11-16-2007, 09:25 PM   #9
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I do believe honda motorcycles tried to pull some thing similar back in the '90s saying if you did not use their oil your warranty would be void, from what I remember a court ruling was handed down stating if use of a none OEM fluid would void the warranty, the manufacture had to supply the customer with the fluid free of charge during the warranty period. Don't quote me on this it was a long time ago. google and see what you come up with. but yes others are right as long as it meets the American Petroleum Institute (API) and ASE specs they have no ground to deny the claim and you will win in court.
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Old 11-16-2007, 09:53 PM   #10
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Quote:
Originally Posted by munkis View Post
STI model: GEAR OIL LSD (Part No. K0305Y0900), GL-5 (90) or equivalent
Is there anything special about the gear oil they specify (looks to be a 90wt GL-5 - but since it's a mechanical LSD, maybe they want an additive of some sort in there?

For the OP - is the Redline something which they recommended, or did you request it? (I have the same thing in my rear diff at the moment, but the WRX has a sealed LSD, so it doesn't have any special requirements) - I know they sell a special Subaru LSD oil 90LS, but no idea if there is anything which differentiates it from a standard GL-5...
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Old 11-16-2007, 11:15 PM   #11
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to reply to all, I used GL-5 75W90 and had it installed by Perry. Since I sent all that information in to SOA Ill wait a few days but I think ill be good. Im glad to see everyone is behind me on this.
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Old 11-17-2007, 09:13 AM   #12
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I think this isn't so much a matter of voiding the warranty as it is a matter of warranty administration not liking the fact that non-Subaru parts were used during a warranty repair. It might be that they are wrong about the fluid, but if their policy states that warranty repairs require OEM fluids, then Perry (Subaru dealer?) did wrong by installing the RedLine fluid during the proceedure. Just looking at it from a different perspective, though I agree with everyone else here that you should be fine.
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Old 11-17-2007, 10:57 AM   #13
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I looked on the redline site and I do not see a single oil that is compatible with the STI rear differential.

http://www.redlineoil.com/products_g...7&categoryID=7

Correct me if I am wrong, but all I see is two GL4, a GL5 that is not compatible with LSD and a 75/140

Try changing your gear oil back to the Subaru stuff.
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Old 11-17-2007, 12:24 PM   #14
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Well if you used the wrong gear oil then they have every right to deny the claim since the issue started with what you had put in. The STi requires a specific grade and if it is not used, I have seen problems develop because of it.
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Old 11-17-2007, 12:55 PM   #15
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Quote:
Originally Posted by meat_WRX View Post
to reply to all, I used GL-5 75W90 and had it installed by Perry. Since I sent all that information in to SOA Ill wait a few days but I think ill be good. Im glad to see everyone is behind me on this.
This is the wrong fluid then and Subaru's claim is supported.

I posted what you are suppose to use above.

And FWIW the Subaru part says LSD oil on the Can and it is not cheap and there is no reason to change it at 25k.
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Old 11-17-2007, 01:40 PM   #16
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Quote:
Originally Posted by hondaslayer View Post
I looked on the redline site and I do not see a single oil that is compatible with the STI rear differential.

http://www.redlineoil.com/products_g...7&categoryID=7

Correct me if I am wrong, but all I see is two GL4, a GL5 that is not compatible with LSD and a 75/140

Try changing your gear oil back to the Subaru stuff.
You want to look here:
http://www.redlineoil.com/products_g...p?categoryID=6
For the gear oil he is using:
75W90: Our most popular gear oil, this is the preferred product in nearly all car and light truck differentials, both conventional and limited-slip. 75W90 is preferred for most racing applications. It contains friction modifier which is recommended for limited-slip units. 75W90 Gear Oil can be used in many transmissions and transaxles; however, other Red Line lubricants have better frictional properties for rapid synchronization. Exceeds API GL-5.

It's not too surprising Subaru is pushing back - they are really anti-synthetic for their transmission, as well.
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Old 11-17-2007, 02:25 PM   #17
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Since Subaru apparently specs a straight 90w GL5 for the STI, they may be denying warranty coverage on that basis. To the OP: what does your receipt from the original Perry install of the Redline say, exactly? Does it say anything about the redline gear oil not being Subaru-recommended? SOA may very well not cover the diff, but Perry may be on the hook for it if they didn't inform you the Redline wasn't recommended. You may have to go to small claims court.
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Old 11-17-2007, 04:49 PM   #18
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Quote:
Originally Posted by DrD View Post
You want to look here:
http://www.redlineoil.com/products_g...p?categoryID=6
For the gear oil he is using:
75W90: Our most popular gear oil, this is the preferred product in nearly all car and light truck differentials, both conventional and limited-slip. 75W90 is preferred for most racing applications. It contains friction modifier which is recommended for limited-slip units. 75W90 Gear Oil can be used in many transmissions and transaxles; however, other Red Line lubricants have better frictional properties for rapid synchronization. Exceeds API GL-5.

It's not too surprising Subaru is pushing back - they are really anti-synthetic for their transmission, as well.
Ah, ok. I did not notice that section, I thought it was weird that they only had 4 different gear oils.


Anyway, I would still suggest at least trying the Subaru fluid before replacing the diff. I have a seen a few with the wrong fluid that were binding and noisy, when replaced with the Subaru stuff all was well.

It's worth a shot.
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Old 11-17-2007, 05:21 PM   #19
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I got the oil from JSC Speed, decided on my purchase from researching Nasioc and the statment made on JSC Speed's site.

http://www.jscspeed.com/wrx/wrx_base.html
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Old 11-17-2007, 05:25 PM   #20
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Quote:
Originally Posted by munkis View Post
This is the wrong fluid then and Subaru's claim is supported.

I posted what you are suppose to use above.

And FWIW the Subaru part says LSD oil on the Can and it is not cheap and there is no reason to change it at 25k.
I changed tranny and diff fluid arround 20k because the tranny felt harsh when shifting. eversince the fluid refresh its been great, until now with the diff.
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Old 11-17-2007, 09:47 PM   #21
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mW - I didn't see anything about fluids or Redline or gear oil on that web page; did you have something more specific in mind? I did notice the following statement on their Red Line page: "Always consult your owner's manual for the proper fluids for your vehicle."
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Old 11-17-2007, 11:00 PM   #22
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There website is setup kind of weird.

But if you actually follow the links it leads to the same fluid referenced

http://www.redlineoil.com/products_g...p?categoryID=6

And I have a real hard time seeing how that doesn't meet the specs.
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Old 11-18-2007, 09:44 AM   #23
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^^^^ Thats what I said.
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Old 11-19-2007, 07:51 PM   #24
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ITS NOT STRAIT 90 WEIGHT, there is a difference.

STi requires strait 90 weight, not 75w90
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Old 11-20-2007, 09:39 AM   #25
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From 2006 Subaru Service Manual & Owner's Manual:

WRX
Trans/Diff: GL-5
Rear Diff: GL-5
Weight: 75w-90 (<-22 to +104> degrees Farenheit)

STI
Trans/Diff: GL-5
Rear Diff: GL-5 for mechanical LSD (with friction modifiers)
Weight: 90 (from +32 to +104> degrees Farenheit) RECOMMENDED*

* This is what Subaru recommends, and is not the only weight oil that must be used -- Subaru does NOT use the word must.

So, this means that as a substitute, and using a bit of reasoning, and that if the car is driven in weather/climates where the overall ambient temperature is below +32 degrees Farenheit, meaning your STI is an all-season daily use driver, then you can switch to the 75w-90 weight, but it must be for the mechanical LSD.

So, the Redline fluid used in your rear end should have been the 75w-90 WITH friction modifiers.

Last edited by Big-E; 11-20-2007 at 10:02 AM.
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