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Old 04-12-2016, 02:27 PM   #1
joshipps
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Member#: 397958
Join Date: Aug 2014
Chapter/Region: RMIC
Location: Wyoming
Vehicle:
2013 WRX Hatchback
WRB

Default Give me some feedback on this

My car got backed into at 46k miles and had a new bumper/hood put on it, this is the current condition at 62k miles.

The body shop says they won't cover this.


chipping by Joshua Shipps, on Flickr


chipping 1 by Joshua Shipps, on Flickr


chipping 2 by Joshua Shipps, on Flickr


I understand rock chips are a thing but this just seems excessive to me. The car hasn't seen anything out of the ordinary as far as driving conditions goes, even though Wyoming isn't always nice to vehicles. The original bumper hardly had a scratch on it, and as you can see the paint is quite literally just falling off.

Any feedback is appreciated
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Old 04-12-2016, 03:17 PM   #2
jefmcc
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Member#: 42303
Join Date: Aug 2003
Chapter/Region: NESIC
Location: New Haven, Connecticut
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2004 WRX
Rally Blue

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No primer? I bet no flex agent either. Shoddy work.
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Old 04-12-2016, 03:50 PM   #3
dsn112
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Join Date: Sep 2012
Chapter/Region: Tri-State
Location: Southern NJ/Philly
Vehicle:
2016 WRX LTD
WRB

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That ain't no rock chip, thats horrendous work. Subaru paint is soft and easy to chip mainly due to the way they are painted in Japan. Any work done here shouldn't chip as bad. That is just piss poor work, and if you went through insurance, they usually give some type of guarantee on the work itself. If not and the body shop says no, maybe you need to find another shop, that actually knows how to paint a plastic bumper cover.
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Old 04-12-2016, 04:00 PM   #4
joshipps
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Member#: 397958
Join Date: Aug 2014
Chapter/Region: RMIC
Location: Wyoming
Vehicle:
2013 WRX Hatchback
WRB

Default

Quote:
Originally Posted by jefmcc View Post
No primer? I bet no flex agent either. Shoddy work.
Quote:
Originally Posted by dsn112 View Post
That ain't no rock chip, thats horrendous work. Subaru paint is soft and easy to chip mainly due to the way they are painted in Japan. Any work done here shouldn't chip as bad. That is just piss poor work, and if you went through insurance, they usually give some type of guarantee on the work itself. If not and the body shop says no, maybe you need to find another shop, that actually knows how to paint a plastic bumper cover.

Glad I'm not the only one who feels this way. The work was actually done in Colorado (where my car got hit) but I live up in Wyoming, about 6 hours from there. I went and talked to to a couple body shops here and they've all told me the same thing. The prep work was just garbage.

Direct quote from the email the body shop in Colorado sent me after emailing them pictures:

"The photos you sent, clearly depict severe rock chipping/pitting (evident on the grain-textured incorporated non-painted lower grille.) The expectation of longevity for any finish under these conditions would be not be reasonable and failure cannot be attributed to faulty workmanship."


I'm on hold with Nationwide insurance as of right now trying to get this BS figured out.
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Old 04-12-2016, 09:14 PM   #5
Ezalis
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Garnet Red Pearl

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Quote:
Originally Posted by joshipps View Post
I'm on hold with Nationwide insurance as of right now trying to get this BS figured out.
That is a bummer. Working with insurance companies is hands down the worst thing ever after being in an accident.
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Old 04-12-2016, 09:17 PM   #6
joshipps
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Join Date: Aug 2014
Chapter/Region: RMIC
Location: Wyoming
Vehicle:
2013 WRX Hatchback
WRB

Default

Quote:
Originally Posted by Ezalis View Post
That is a bummer. Working with insurance companies is hands down the worst thing ever after being in an accident.


No kidding, especially one year later when all is said and done lol. They put me in contact with an adjuster and I sent him some photos, should have a better idea tomorrow.
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Old 04-16-2016, 06:26 PM   #7
k15n1
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Yeah, might be the wrong paint. Painting plastic is even trickier than normal body work. The paint must etch the surface a bit... corona discharge and other treatments are also used but that's not the sort of thing most body shops do.
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Old 04-16-2016, 11:26 PM   #8
EdHilario
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2004 Impreza 2.5RS

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It's like they didn't use adhesion promoter.
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Old 04-17-2016, 06:21 PM   #9
Niloc
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99 2016 STI
Blue

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I'd call the Insurance company and have them send it adjuster to inspect the work, it's obvious no primer was used.
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Old 04-17-2016, 06:21 PM   #10
Niloc
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Blue

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I'd also post some nasty reviews about that body shop online
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Old 04-17-2016, 06:38 PM   #11
Sweavin Lanes
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Member#: 401525
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Chapter/Region: NESIC
Location: Boston
Vehicle:
2014 WRX
Dark gray metallic

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One of the saddest excuses for a paint job I've ever seen. Too bad you don't live near the body shop you could just back into a parking spot in front of it and show off their sweet paint work to customers walking in.
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Old 04-17-2016, 07:02 PM   #12
joshipps
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Member#: 397958
Join Date: Aug 2014
Chapter/Region: RMIC
Location: Wyoming
Vehicle:
2013 WRX Hatchback
WRB

Default Give me some feedback on this

Well since my last post, I went ahead and talked to a couple body shops locally and they all said the same thing. Piss poor prep work is at fault. The insurance adjuster gave me the go-ahead to have the repair done. I'll be taking it to a well respected body shop where a couple of my friends work as well, so it'll be in good hands.

Just for reference. This is my buddies OEM front bumper with 60-70k miles on it. You can clearly see the primer underneath and the paint isn't falling off the damn car:




Then my front bumper with maybe 15k miles:



I find this funny because this was stated in the email the body shop in CO sent me:

"The photos you sent, clearly depict severe rock chipping/pitting (evident on the grain-textured incorporated non-painted lower grille.) The expectation of longevity for any finish under these conditions would be not be reasonable and failure cannot be attributed to faulty workmanship."


I'll also mention that it was a royal pain in my ass trying to get the ball rolling with the CO body shop. And big props to the insurance adjuster for kicking some ass and helping me out.
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Old 04-18-2016, 10:06 AM   #13
erik11876
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Location: Frederick MD
Vehicle:
2011 WRX Limited
SWP

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No flexing agent, that's exactly what is wrong!
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Old 05-23-2016, 10:42 PM   #14
austenjanzen
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Actually 99% of all body paints have flex agents added into them! I work at an Autobody supply shop, most like they never used a plastic adhesion promoter, if you don't use it basically your paint will just chip flake and fall off


To properly redo this yourself

Sand down to 220
Sand down with 400
Wax and grease it or final wipe or warm soapy water
Wipe off with clean rag in the same direct as above
Spray a nice coat of plastic adhesion promoter
allow it to dry 15-20 mins
Light coat of primer allow to dry
Nice good coverage coat allow to dry
give a nice light coat allow to dry
After 2-3hrs
Sand down 400
Spray base down and follow same steps with primer
After drying apply clear coat with same steps above with primer
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