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Old 08-29-2015, 01:37 PM   #1
The Perfect Creature
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Join Date: Nov 2011
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2010 WRX
Blue

Default Bodyshop Issues? Am I Being Too Picky?

I had my car repainted by a local body shop back by progressive insurance.
Upon receiving it, it looked great, given the overcast day I should have known to bring an LED light to shine over it.
The last few days have been fairly cloudy, but today bringing good sunshine shows that perhaps the paint job was not as well as I thought.
What was painted was:
Hood
Hood Scoop
Front Bumper
Paint and Blend Partial Fenders (Both Sides)

There is severe holograming on the hood, in a vertical manner, like someone was moving up and down in a hurry instead of overlapping in small sections.
I was told the individual who did the body work placed on a heavy coat of bodyshop safe wax called Purple something or other....

The front bumper still has the pock marks and dents from normal road debris, I assumed those would have been finished out?
They have a darker appearance, and some spots have bubbled up, almost like there was a piece of dirt stuck and they just painted it over....

I can still see the crack from the bumper underneath the paint....am I wrong to think that would have been covered up too?

Not really sure what to think at this point....

The car is a bit dirty, and I plan to wash it and take some photos tonight...
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Old 08-29-2015, 03:05 PM   #2
The Perfect Creature
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Member#: 300620
Join Date: Nov 2011
Location: Maine
Vehicle:
2010 WRX
Blue

Default

Paint is already flaking off, it looks like this on both sides. Would have though this would have been sanded down.
The underneath also appears to have some spots that were not sprayed all the way.


A large dent that was not filled in.

Another example of poor prep work.


You can kind of see the area where the crack was, it was not filled in and sanded properly, when up close to the car, you can see the crack, although solid, the indent is visible.
It was tough to capture on my camera phone.



I just thought that if it indicated 4 hours of refinish time, they might have spend some more time sanding and applying body filler to these areas, at least to the bottom of the bumper where the paint is now flaking off after only 4 days.

Last edited by The Perfect Creature; 08-29-2015 at 03:19 PM.
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Old 08-29-2015, 03:23 PM   #3
Luke17
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Take it back asap, show the pictures to progressive. Make them do there job. The longer you wait the harder it will be to get them to redo their work etc.
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Old 08-29-2015, 04:36 PM   #4
The Perfect Creature
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Location: Maine
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I would like to wash it to get some good photos, should I leave the car dirty for the photos to show it hasnt been washed yet? I dont want to have any blame put on me by washing it.

The part that upsets me is that I told them I was very anal about my car and I had just spent 8 hours or prepping the paint and polishing it to a nice shine.

I will take some better photos and hope for the best.

This is my second time being disappointed by a body shop...I thought if I went to a bodyshop backed by an insurance agency as large as Progressive I might had had better luck.
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Old 08-29-2015, 05:42 PM   #5
mbfinatic
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WRB

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They clearly didn't spend much time prepping your car. Looks like a scuff and re spray. This tends to happen at a lot of shops for insurance look. Unfortunately insurance companies cheap out when they talk to the body shops and that results in half ass work. It can go both ways however.
This is coming from someone who used to work in a body shop.

I would avoid them doing any more damage to your car. I would go to reputable shop who stands behind their work. There are a lot of shops nowadays that offer a life time warrant All those chips should be feathered out before the undercoat is applied. That's maaco style prep work.

Hope you get this fixed ASAP.
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Old 08-29-2015, 05:56 PM   #6
The Perfect Creature
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I contacted the shop owner, I have an appointment Monday morning to speak with the individual who did the work to inquire on why it looks this way.

I personally tried fighting the insurance company on getting a new bumper for this reason alone, but they would not do so.

I am going to hose it down and see if I can get some better photos and send them off to the insurance company rep.

I wonder if they even painted the whole hood, or just painted the trouble area and blended it.....
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Old 08-29-2015, 06:53 PM   #7
Luke17
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Quote:
Originally Posted by mbfinatic View Post
They clearly didn't spend much time prepping your car. Looks like a scuff and re spray. This tends to happen at a lot of shops for insurance look. Unfortunately insurance companies cheap out when they talk to the body shops and that results in half ass work. It can go both ways however.
This is coming from someone who used to work in a body shop.

I would avoid them doing any more damage to your car. I would go to reputable shop who stands behind their work. There are a lot of shops nowadays that offer a life time warrant All those chips should be feathered out before the undercoat is applied. That's maaco style prep work.

Hope you get this fixed ASAP.

100% correct. Document document document. You may have a fight ahead to get this back to 100%. But first you have to give the original shop a chance to correct and fail before you can take it further. Do not get discouraged you pay for a service progressive needs to do their job aswell.
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Old 08-29-2015, 07:57 PM   #8
The Perfect Creature
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Join Date: Nov 2011
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2010 WRX
Blue

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I sent an email to Progressive already outlining a sequence of events and stating my concerns. I was very clear, and indicated I took photographs. I merely sprayed the car off to remove the bugs, and debris. I plan to take some better photos tonight with my didgital camera.
I did make it clear that the shop expressed eagerness to right the issue, sooner rather then later.
We will see on Monday.
I feel so discouraged. I was very confidant this shop would do an excelent job, they had great customer service and talked the talk. Really seemed to understand how much I care about the car and its paint. I mean, I must have at least $500 or more in detailing supplied between towels, shampoos and winter/summer detailing combos....

I appreciate the second opinions, I just wanted to be sure my concerns were valid and this was not typical.
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Old 08-29-2015, 09:32 PM   #9
BLK BUTY
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Do not wash your car especially if has just been painted. The shop may try to blame you if the paint isn't perfect
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Old 08-29-2015, 10:00 PM   #10
The Perfect Creature
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Blue

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It was already washed by the body shop , and "waxed" from what the bodyshop guy told me. They can blame me for the hood, it is not something I cannot fix myself. The bumper however, is another story. That is not something you can "wash" into the paint....

Last edited by The Perfect Creature; 08-29-2015 at 11:14 PM.
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Old 08-30-2015, 01:59 AM   #11
Scoobyap1
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Yeah after learning the hard way I learned look around research shops check out quality of work. And take take the car to shop of your choice. The insurance companies like to send people cars that save Them the most amount of money.
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Old 08-30-2015, 02:28 AM   #12
kazeu
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Hope this helps for future issues, but sunlight is the best light to check out the paint. I know you said it was overcast. Most shops that I've been to with even a half decent paint department have a special flashlight with a bulb that emits a light almost identical to sunlight. The bulbs in the booths should be the same. If caught in the situation again, ask if you can borrow their light to inspect, or ask if their booth is empty to pull the car in. I'm a collision repair student, and it's a real shame to see shoddy work like this. Good luck!
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Old 08-30-2015, 09:53 AM   #13
The Perfect Creature
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Blue

Default

Okay. I'll try that idea and see if they can inspect it in the booth.
I've been using an LED flashlight to inspect it.
Their booth would make for a nice spot though, out of the rain.
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Old 08-30-2015, 05:38 PM   #14
The Perfect Creature
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Blue

Default

I took some better photographs of the damage, and have uploaded them to high quality images.
It appears they did the bare minimum and did not go the extra mile to ensure a nice clean repaint.

It gave them 4 hours to repair, and 3.7 to refinish. The hood allotted 2 hours repair, and 3.6 hours refinish. The hood wasn't even in that bad of shape. I can only assume that this was a quick buff and respray of base and clear. I would imagine that if they stripped it, and started fresh, these would not happen.
Is that enough time in body work? I really have no idea.....
The other thing is that I would have assumed they would spray the whole hood? Top and underside? Is that not customary?
They clearly only sprayed the top.
They blended the fenders, but stopped as soon as you enter the engine bay.
They did not even refinish the fenders and repainted right over the dents.

https://flic.kr/s/aHskjmLXLo
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Old 08-31-2015, 08:14 PM   #15
Brendruis
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Default

Oh. My. God.. that is ghastly dude.. prep was obviously not done and I see all kinds of crap in the paint I even see an insect in the paint WTF you have to get them to fix the issue or pay to have it fixed elsewhere.

There is no way you're too picky, that is UNACCEPTABLE
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Old 09-01-2015, 02:03 AM   #16
turbotype
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Quote:
Originally Posted by Brendruis View Post
There is no way you're too picky, that is UNACCEPTABLE
Quoted for truth. I would be pissed.
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Old 09-01-2015, 05:04 PM   #17
BraveSTi
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Looks like the body shop, took-the-money-and-ran- Like most collision shops do when it comes to a claim. Bring your car back ASAP.
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Old Yesterday, 08:05 AM   #18
The Perfect Creature
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Location: Maine
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2010 WRX
Blue

Default

I guess they will now send an independent adjuster out. The same adjuster who they told me did not take photos well enough to be used for the claim. I dont understand, I feel like I am just being set up. They have 21 of the same photos you guys viewed...
Makes no sense to me.
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