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Old 12-08-2007, 10:02 AM   #1
jv01
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Default blown turbo 05 lgt

my friend called me yesterday . He was on the highway heard lots of noise car would not boost .He drove it to the dealer the adviser told him his turbo was no good. He then asked what happened to the turbo he said you're aftermarket parts broke it he asked what part of the turbo went he did not know. Advisor had tech come out he said no warranty, I did not think so I have 50.000 miles on the car.but he said on the side we have to take pictures now and send them to soa if they see any aftermarket parts they don't cover it . This dealer last year was super mod friendly. I have a 06 sit ,I also had a 04 forester 4eater stage2 with random tech tbe . I broke the trans + front dif they replaced both no questions asked. soa may be going the way of mitsu has be if they think it was raced no coverage ps he also said those turbo are the worst and the mobile 1 had a lot to do with its demise jv
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Old 12-08-2007, 11:06 AM   #2
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a little more info would help. what was the exact cause of failure? It sounds like the bearings in the turbo failed but what caused that? low oil? Your friend realize that by driving in the car, he has potentially made his situation worse? Now all that chewed up metal is floating around inside his engine, blocking oil passages and what not. As soon as he lost boast and got those horrible noises he should have pulled over.

Oh if he has a cold air or short ram intake that could have allowed dirt to suck into the turbo... yup he would be out of warranty. I have seen a turbo warranty claim get denied by subaru of america for that very reason (and the filter was plugged/very dirty) the guy paid for the new turbo but because of the amount of oil loss and contamination... his engine went out about 1000 miles later and of course... he paid for that too.
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Old 12-08-2007, 11:28 AM   #3
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the car is still in the shop they are pulling the oil pan wont know till mon .the mec said on the side it is likely from lack of oil and the mobil one. he also said subaru will never cover it they have to take pics of the part + pics of engine bay if any thing is aftermarket they wont fix
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Old 12-08-2007, 12:27 PM   #4
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Lack of oil does that to a turbo. It runs hot and when you get low on oil, its usually the first to starve. How did it get low on oil? I've seen the oil line to the turbo blow before.
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Old 12-18-2007, 02:31 AM   #5
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what mods does he have ?
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Old 12-18-2007, 06:27 AM   #6
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stage 2 cobb, kn air filter, 50.000 miles, mobil 1 oil, auto trans, the dealer still did not pull turbo off to see what happend yet.
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Old 12-18-2007, 08:57 AM   #7
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Sucks but Subaru is not responsible for this at all. Running stage 2 Cobb is running higher boost and more power than was designed under Subaru. Sometimes you pay to play. Tell your friend to get out his checkbook.
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Old 12-19-2007, 12:27 AM   #8
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maybe but if its the oil line filters are plugged then its not from the stage 2
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Old 12-19-2007, 12:45 AM   #9
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no that would be from a lack of maintenance.
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Old 12-20-2007, 12:37 AM   #10
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There are federal anti-trust laws prohibiting SOA from engaging in this behavior. The question is, how far is your friend willing to take it? For any auto manufacture to MAKE you use ONLY their parts, for replacement or upgrade, is illegal and stifles competition. I don't care if they point to some obscure disclaimer on page 1500 stating lack of warranty coverage for disobeying a rule. Unless your friend signed or initialed the clause, the disclaimer is worthless. Most people just accept the loss and refuse the challenge. For the disclaimer or clause to be valid, there must be an acknowlegement, signature or intial by the accepting party.

I would sue them in small claims court. Do a little research, collect the legal statutes, file the paperwork in the local small claims court, and wait for your day. When SOA has to dispatch a corporate lawyer to small claims court to answer such a stupid issue, they might rethink their position. This is what I would do. It only costs $25 bux, or so, to file. Your choice.
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Old 12-20-2007, 01:39 AM   #11
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And another thing, any service advisor who states or even insinuates that Mobil One oil is responsible for any failure is a total idiot. I would get a recording of him making such a stupid statement and present that to SOA as proof of the advisor's ineptitude. They run that stuff in jet aircraft, and for that idiot to state that such product could or would cause the failure is downright idiotic.
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Old 12-20-2007, 04:48 PM   #12
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All irrelevant given the fact he's running stage 2 - that's a fight he'll lose.

Even stock if he wasn't checking the oil level & let it get too low, he'd still lose.

If stock, serviced according the the manual, and oil level checked regularly - different story (and this thread wouldn't exist, it'd be covered).
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Old 12-21-2007, 12:16 AM   #13
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Quote:
Originally Posted by jetskibucky View Post
There are federal anti-trust laws prohibiting SOA from engaging in this behavior. The question is, how far is your friend willing to take it? For any auto manufacture to MAKE you use ONLY their parts, for replacement or upgrade, is illegal and stifles competition. I don't care if they point to some obscure disclaimer on page 1500 stating lack of warranty coverage for disobeying a rule. Unless your friend signed or initialed the clause, the disclaimer is worthless. Most people just accept the loss and refuse the challenge. For the disclaimer or clause to be valid, there must be an acknowlegement, signature or intial by the accepting party.

I would sue them in small claims court. Do a little research, collect the legal statutes, file the paperwork in the local small claims court, and wait for your day. When SOA has to dispatch a corporate lawyer to small claims court to answer such a stupid issue, they might rethink their position. This is what I would do. It only costs $25 bux, or so, to file. Your choice.
Factory warranty for the turbo is 3/36,000... What exactly is he going to sue for?
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Old 12-21-2007, 10:13 AM   #14
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Quote:
Originally Posted by jetskibucky View Post
There are federal anti-trust laws prohibiting SOA from engaging in this behavior. The question is, how far is your friend willing to take it? For any auto manufacture to MAKE you use ONLY their parts, for replacement or upgrade, is illegal and stifles competition. I don't care if they point to some obscure disclaimer on page 1500 stating lack of warranty coverage for disobeying a rule. Unless your friend signed or initialed the clause, the disclaimer is worthless. Most people just accept the loss and refuse the challenge. For the disclaimer or clause to be valid, there must be an acknowlegement, signature or intial by the accepting party.

I would sue them in small claims court. Do a little research, collect the legal statutes, file the paperwork in the local small claims court, and wait for your day. When SOA has to dispatch a corporate lawyer to small claims court to answer such a stupid issue, they might rethink their position. This is what I would do. It only costs $25 bux, or so, to file. Your choice.
You must be referring to the Magnuson-Moss Warranty Act, but your interpretation of its purpose isn't accuratet. First, MM is intended to prevent a manufacturer from denying warranty simply through the use of 3rd party parts and thereby compelling the customer to buy first party parts. For example, Subaru couldn't deny warranty coverage because someone used a non-Subaru oil filer PROVIDED the filter itself did not fail and was installed correctly. MM becomes INVALID when the failure is due to a defect in the 3rd party part or improper installation. MM also does not cover circumstances where a part brings the vehicle out the original manufacturer specifications and the failure can be attributed to being beyond specifications. Any power-enhancing mods fall under this. MM allows this because it states that any exclusions to the warranty must be conspicuously stated in the terms of the warranty, which Subaru does. MM also doesn't cover situations where the failure was due to neglect or abuse.

Furthermore, a new vehicle warranty isn't a contract in the legal sense of the word, meaning there aren't any signatures required. They must only meet the federal minimum standards for full warranties. You will find no mention in there of requiring a customer signature. Besides, signatures would work both ways: if required, a legally-authorized representative of Subaru would have to sign the contract; if not then the warranty isn't valid on the part of Subaru either. A warranty is simply the manufacturer promising to fix any defects provided the customer keeps up their end of maintenance and responsible driving.

If your friend's car was unmodified, I would say he might have a case. But it's got modifications on it that can be attributed to the failure. It is out of manufacturer specifications, which is a breach of the warranty terms. Going to small claims court would be a waste of time; people have tried it and lost. Subaru has a whole legal department with in-house salaried lawyers, as well as law firms around the country on retainer. This is what they pay their employees for, so they have no problem sending a lawyer and a field technical rep to answer the claim.

Simply put, if you modify your car to make more power and it breaks, you are on the hook for the repair. If you get lucky and the repair is covered, then consider it a blessing. If it is denied and you can't cover the cost, then don't modify your car. Period.
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Old 12-21-2007, 10:42 AM   #15
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I thought that Mobil 1 was OK'd by Subaru?
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Old 12-21-2007, 09:32 PM   #16
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Mobil1 is fine, just like any other motor oil that meets the API service level (e.g. "SM") and viscosity grade specs listed in the owner's manual. Here's the API's 2004 chart: http://www.burkeoil.com/pdf/oilguide.pdf
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Old 12-22-2007, 10:01 AM   #17
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Quote:
Originally Posted by italy wrx View Post
Factory warranty for the turbo is 3/36,000... What exactly is he going to sue for?
It is 5/60k under powertrain.

Quote:
here are federal anti-trust laws prohibiting SOA from engaging in this behavior. The question is, how far is your friend willing to take it? For any auto manufacture to MAKE you use ONLY their parts, for replacement or upgrade, is illegal and stifles competition. I don't care if they point to some obscure disclaimer on page 1500 stating lack of warranty coverage for disobeying a rule. Unless your friend signed or initialed the clause, the disclaimer is worthless. Most people just accept the loss and refuse the challenge. For the disclaimer or clause to be valid, there must be an acknowlegement, signature or intial by the accepting party.

I would sue them in small claims court. Do a little research, collect the legal statutes, file the paperwork in the local small claims court, and wait for your day. When SOA has to dispatch a corporate lawyer to small claims court to answer such a stupid issue, they might rethink their position. This is what I would do. It only costs $25 bux, or so, to file. Your choice.
It is clearly evident you have no idea what the intended purpose of the MM warranty act. Your post will do nothing but cost the Op to lose thousands of dollars if he goes that route and loses. Subaru has been known to go after people and collect Subaru's Legal/Attorney fees if Subaru wins in court. I would go further into detail but Bo pretty much hit the nail on the head.

You modify your car and it causes a failure- Subaru doesn't have to warranty it

You use an after market part and that part fails and causes a failure- Subaru doesn't have to warranty it.

Yes you can use any brand of part you want for your vehicles. However, if that after market part fails and causes your engine/car/whatever to break, it will not be covered unless Subaru wants to as a Goodwill.
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Old 12-22-2007, 12:00 PM   #18
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Great excuse to upgrade. There is an upside to almost everything!
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Old 12-22-2007, 03:42 PM   #19
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did he have a stock up-pipe? the cat may have come apart. or maybe the banjo bolt filter
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Old 12-22-2007, 06:15 PM   #20
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Quote:
Originally Posted by jetskibucky View Post
There are federal anti-trust laws prohibiting SOA from engaging in this behavior. The question is, how far is your friend willing to take it? For any auto manufacture to MAKE you use ONLY their parts, for replacement or upgrade, is illegal and stifles competition. I don't care if they point to some obscure disclaimer on page 1500 stating lack of warranty coverage for disobeying a rule. Unless your friend signed or initialed the clause, the disclaimer is worthless. Most people just accept the loss and refuse the challenge. For the disclaimer or clause to be valid, there must be an acknowlegement, signature or intial by the accepting party.

I would sue them in small claims court. Do a little research, collect the legal statutes, file the paperwork in the local small claims court, and wait for your day. When SOA has to dispatch a corporate lawyer to small claims court to answer such a stupid issue, they might rethink their position. This is what I would do. It only costs $25 bux, or so, to file. Your choice.
lol anti-trust... what does that have to do with a warranty denial?
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Old 12-22-2007, 06:50 PM   #21
italy wrx
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blackfang...
I went through this with Subaru and they said there was a list of what's covered in the Warranty and Maintenance booklet page 7. The list for drivetrain does not include the turbo...
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Old 12-22-2007, 08:28 PM   #22
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Quote:
Originally Posted by italy wrx View Post
blackfang...
I went through this with Subaru and they said there was a list of what's covered in the Warranty and Maintenance booklet page 7. The list for drivetrain does not include the turbo...
It is not drive train. It is power train. Here is the power train warranty for a 2005 model Subaru
http://www.subaru.com/owners/warrant....jsp?year=2005

Notice the 9th item down
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Old 12-22-2007, 11:59 PM   #23
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Ive regretfully used mobil 1 in my 03 wrx wagon. And yes, it was the oil claiming 15,000 miles of usage, cue for laughter. Luckily, I stay on top of my oil level. Subarus, especially wrx's, are notorious for eating oil (meaning there is no oil leak, but after xxxx miles your car is a quart low). The problem with this oil is that not only did my wrx eat it up more than any other oil (it was a quart low in 1 month), but with the 15,000 mile usage rating or whatever, people who are not conscious of oil levels and how important they are think "oh 15,000 miles... I can change my oil and never deal with it for 15,000 miles." BIG MISTAKE. Your car will only have 1 quart left in it when you go to change it if your lucky when you go to do this. That is, if your car makes it to its next oil change BTW, the oil that I have found my car eats the least of (and coincidentally performs the best on and gets the best gas mileage with) is Royal Purple. Don't cut corners with oil... its cheap insurance relative to the cost of your baby

-howfast?
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Old 12-23-2007, 04:41 AM   #24
italy wrx
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blackfang...
My car is an 03... Turbo is not on the list. 2005 seems to have it listed. Guess I am unlucky...
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Old 12-23-2007, 07:41 AM   #25
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the main point was that the service adviser lied about what happend to the car before they ever took it apart. he told the dealer up front what mods he had he did not hide anything,he also was not expecting coverage with 50.000 miles. the advisor should know how a car works be fore they lie to someone who does. example that y pipe (down pipe) you put on the car causes more boost.
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