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Old 10-31-2002, 10:24 PM   #1
brubble111
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 28477
Join Date: Oct 2002
Location: Orange County, CA
Vehicle:
2002 Legacy GT

Default Dash Plastic Parts: $214...Price Gouge...UGH!!!

I love my '02 Legacy GT, but I'm upset w/ Subaru Corp for their parts pricing. Removing my stereo, I cracked the plastic wood grain dash center panel and plastic gear shift surround. Replacement parts cost a shocking $214!

These 2 plastic pieces are templated and factory-installed on millions of Subaru Legacy's (dealership told me that they are now standard on GT models). As such, I am deeply upset at the $214 replacement pricing...particularly since the plastic parts are widely available.

I understand parts are premium priced, but $214 crossed the line where Subaru is being dishonest, gouging and quite frankly, stealing.

My naive opinion of Subaru was romantic where I thought I was buying a car from a reputable company that had integrity (well, that's what I perceived from their advertising look, tone & feel). I believed Subaru was unique amongst car manufacturers and actually cared for their customer's well-being. Surely they do -- their customer service has always been top-notch, inclusive of responses written specifically to my request (not corporate form letters).

I was wrong. Instead, Subaru Corp cares only about the bottom line...too bad their bottom line is generated from parts price gouging. Tell me, are they in the business of selling cars or parts? Maybe selling cars is a means to selling expensive parts as they have us hooked.

Subaru Corp could do nothing except write a complaint report. Perhaps all of us can work together to advise Subaru to break free of this price gouging and become their customer's partner. If so, I might buy another Subaru (ie: repeat customer!). Somehow, my gut tells me that Subaru might listen (or am I still naive???). Subaru's Customer Service phone is: (800) Subaru3. Call them and tell your opinion!!!!

Part #66060AE27A CENTER PANEL $114.20
Part #94110AE08A WOOD PNL AY $99.78

PS: Someone advised I compare Honda pricing to test if Subaru is in or out of line. Sorry, but I do not have time. Regardless of what other mfgs are doing, $214 is still too expensive for 2 mass-produced pieces of plastic.
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Old 11-01-2002, 01:02 AM   #2
GlennZippy
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Member#: 10296
Join Date: Sep 2001
Location: Colorado Springs, Colorado
Vehicle:
2002 Impreza OBS
Green

Default

You might look around... I found these at Subaruparts.com:

94110AE08A Wood Pnl Ay At Lhd $76.03
66060AE27A Center Panel $87.02

Just did a search on the numbers... saves you about $50.

That might help. As to the parts comparison... From what I've seen, the prices aren't too far off from Honda. The manufacturers tend to rape you on these things...

Best of luck!
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Old 11-01-2002, 08:17 PM   #3
dunk
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Join Date: Feb 2002
Chapter/Region: MAIC
Location: Monterey, CA
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Think subaru prices are out of line. Try audi's pricing for parts. Ouch

Duncan
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Old 11-02-2002, 05:15 PM   #4
Snowphun
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Member#: 1800
Join Date: Jul 2000
Chapter/Region: NESIC
Location: Way South Shore MA
Vehicle:
WRX /Cooper S/Miata
awd/fwd/rwd

Default

You're being a bit naive if you think Subaru is alone in this. IME, trim pieces (along with many other trivial parts) from all makes cost a fortune from dealerships. Find a couple off a wrecked car for $20 or so.

Like it or not, it seems that most dealerships want to sell you a new car, not parts. Parts are sold to insurance companies when there are claims, at which point no one cares about the cost per item...

Paul
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Old 11-05-2002, 08:47 PM   #5
Jason
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Member#: 105
Join Date: Jul 1999
Location: Fremont, CA 94538
Vehicle:
2000 Legacy GT Ltd
WHT

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I noticed the subaru plastic must be hand crafted or something.
A little square cover (less than 1 sq inch ) on 2000 Legacy's door panel cost me $12.


:monkey:
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