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Old 02-04-2002, 12:59 AM   #1
Nargaredama
Scooby Newbie
 
Member#: 11089
Join Date: Oct 2001
Location: Playa del Rey, CA, USA
Vehicle:
2006 WRX Wagon

Default Dear SOA

To Whom It May Concern.

Since the announcement that the WRX would be coming to the US. I have been extremely excited about finally having the opportunity to buy a car that for so long has been a "forbidden fruit" to me in the United States.

Within the next year I was planning on purchasing a new WRX. However, after having read (on www.i-club.com/forums) numerous owners’ problems with their manual transmission equipped WRXs and the continual hassle that you (Subaru of America) gives them in honoring your (Subaru of America) warranty. I am now having very serious concerns about purchasing a WRX.

In order to win back me as a prospective customer (and likely numerous others) I would first like to see you (Subaru of America) as a company stand behind your warranty and second improve the design of your transmissions so that current problems are not encountered in future models. For a company that boasts about the quickness and race heritage of their products. It comes as a surprise to me that any car in showroom condition would have trouble with it’s transmission.

I would also like to remind you that once Mitsubishi's Lancer Evolution VII goes on sale here you will have serious competition for the WRX and the proposed STI. Not making a car that can last to 20,000 miles without a transmission problem raises eyebrows. Then not to honor your warranty seriously raises concerns of your (Subaru of America’s) business practices.

Sincerely,

Scott B.
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Last edited by Nargaredama; 02-04-2002 at 01:09 AM.
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Old 02-04-2002, 10:19 AM   #2
sidewayz
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Member#: 5810
Join Date: Apr 2001
Chapter/Region: Tri-State
Location: Easton PA
Vehicle:
2001 S366 2.5RS

Default

Good job ....now put itin an envelope and mail it
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Old 02-04-2002, 08:42 PM   #3
NightmareOnSubySt
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Member#: 1352
Join Date: Apr 2000
Location: Honolulu
Vehicle:
2005 Forester XT
black

Talking

Yup, then you can wait for the EVO VII. Sorry, that's a Subaru.
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Old 02-05-2002, 12:48 AM   #4
GRWRX
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Member#: 4129
Join Date: Feb 2001
Location: Suffolk County
Vehicle:
2002 WRX sedan
Blue

Default

Buy the Mitsubishi
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Old 02-05-2002, 04:26 PM   #5
DashingRex
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Member#: 13512
Join Date: Dec 2001
Location: Chicago, IL
Vehicle:
1999 Nissan Maxima
Supercharged@8psi 268whp

Default Nargaredama, are you...

a Mind Reader!
I was thinking of doing exactly this...
You read my mind!

The only reason I am driving my Maxima and not a WRX is the crappy SOA warranty issues and problems.

I am anxiously waiting for the EVO VII.
If Mitsubishi does not bring it here, I will gladly opt for an Audi A4 1.8T or a used S4.

If they would make the new H-6 engine in a manual transmission (Legacy or Outback), I would prefer that over the WRX any day!
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Old 02-05-2002, 05:10 PM   #6
Hondaslayer
Purified Dick
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Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Trust me the trannie's arent that weak. You hear about it on I-club cuz were a bunch of whiner's. Twenty trannie's out of 15,000 member's I'll take my chance's with a wrx over the 40k oil leaking mitsubishi's any day!
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Old 02-05-2002, 06:32 PM   #7
GRWRX
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Member#: 4129
Join Date: Feb 2001
Location: Suffolk County
Vehicle:
2002 WRX sedan
Blue

Default

If you're basing your decision to not buy the WRX on what you see on this forum, you are not too bright. This is a handful of complaints, there are 10 or 12,000 WRX's out there. Most cars including mine will need and have warranty work done with no complaint. I'm sure these people have valid complaints, but that doesn't mean SOA doesn't honor it's warranty across the board.
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Old 02-05-2002, 08:32 PM   #8
GGB
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Member#: 8792
Join Date: Jul 2001
Location: Ontario, Canada
Have a Nice Day? Potential buyer on WRX but....

I am completely in the same boat as Nargaredama. As potential WRX wagon buyer, I am really concern on the quality issue about the WRX transmission. Although this could be a driver induce issues, however I doubt it would happen to so many customers. I begin to think if this is only limited to a batch of the cars MFG in a particular time period? Possiblly a MFG defect in material? assembly? maunfacturing? or is it a true design flaw?
Have any of you guys check fluid level in the trans? I know the Eagle Talon did have a recall for low fluid level filled at factory. Which could result in a seize of the central-diff result in loss of control. Hopefully the WRX is not having a same kind of issues here.
Anyway my conclusion is that if this is not resolve quickly, and efficiently I would go for a RSX-TypeS in a heart beat, just because I drive a GSR now, and I have NEVER went back to the dealer for service/or claim! Yes that is from day one out of the lot. I purchase the shop manual and work on all my services myself. My GSR serve me well, and with not one problem. Don't get me wrong here I love the WRX, I wanted it badly, I like the power, the $$ vs performace ratio, even the big round thing in the front, however I will choose reliability/quality over any thing else for the long run.
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Old 02-05-2002, 09:27 PM   #9
codger
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Member#: 13486
Join Date: Dec 2001
Chapter/Region: W. Canada
Location: Calgary
Vehicle:
06 Legacy GT wagon
Black

Default

GCB,

I'm with you on that. Do a google.com search on Consumer Reports and JD Powers, also do some research at the library. Imprezas are known to have weak trannys, ABS problems, and numerous initial quality problems. But also good on long term reliability once you get the bugs worked out. And of course you could get lucky and get a relatively bug free WRX at the outset.

I guess for some people raw performance, price/performance, style, image, etc are more importantant than possible reliability problems and freedom from warranty hassles.
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Old 02-06-2002, 01:03 AM   #10
NiceguyOnSubySt
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Member#: 11693
Join Date: Oct 2001
Vehicle:
2002 WRX
PSM

Default

Quote:
Originally posted by codger
I guess for some people raw performance, price/performance, style, image, etc are more importantant than possible reliability problems and freedom from warranty hassles.
Stop, you're making me blush!
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Old 02-06-2002, 09:08 AM   #11
harlonm
Scooby Newbie
 
Member#: 12203
Join Date: Nov 2001
Location: houston,tx
Question

How many WRX's out there without any problems that don't say anything on I-club about it? I am sure Subaru's aren't perfect but what manufactor is?

And if you think Mitsubishi isn't going to have any problems with the EVO, you need to look into Mitsubishi's track record on problems and recalls.

I used to own a Mitsu and I had it at the dealership for warranty work and recalls alot more than my Subaru's.

Also Subaru's warranty is better than Mitsu for stuff they do cover.

Just because all the WRX problems end up on I-club doesn't mean its a bad car.
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Old 02-06-2002, 01:13 PM   #12
-LD
Scooby Newbie
 
Member#: 14009
Join Date: Jan 2002
Chapter/Region: MWSOC
Location: Twin Cities, MN
Vehicle:
2002 WRX wagon
Black

Default

if you guys would have read his letter more closely instead of just trying to insult him you would have realized his main concern was with honoring factory warranty...
Quote:
I would first like to see you (Subaru of America) as a company stand behind your warranty
all lines of cars will have problems but it becomes a bigger concern when the manufacturer chooses not to fix those problems
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