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Old 01-27-2008, 08:12 PM   #1
somebody else
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Join Date: Jul 2002
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Location: southern California
Default Limp seatbelt retractors: 2002 WRX

This has been an ongoing issue with me and it's getting worse. My seatbelts are very slow to retract once they are unbuckled in preparation for getting out of the car. On several occasions passengers have shut the door on the un-retracted buckle causing the door sill to be chipped and dented.

Is this common?

Is there a fix?

thanks,

--scott
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Old 01-28-2008, 12:12 AM   #2
RexyGirl
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Seeing that Subarus have a lifetime seatbelt warranty, bring it to the dealer and have them check it out.

But first, make sure they are not twisted. This can cause them to retract slowly.
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Old 01-28-2008, 12:32 AM   #3
V6TurboTA
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mine does that... I have shut my door on it a few times

annoying at best.
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Old 01-28-2008, 02:17 AM   #4
axelthrasher
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I've got an extra set of seatbelts for the whole car if anyone is interested...???
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Old 10-04-2011, 12:53 AM   #5
pocketdrummer
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Quote:
Originally Posted by RexyGirl View Post
Seeing that Subarus have a lifetime seatbelt warranty, bring it to the dealer and have them check it out.

But first, make sure they are not twisted. This can cause them to retract slowly.
lifetime seatbelt warranty

What does that entail, exactly? Will they replace/fix it for free, or just look at it? (I understand this is a necro-post, but my seat belts are driving me insane)
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Old 10-04-2011, 04:03 PM   #6
affordablesubarupart
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If the seatbelt is found to be defecitve, worn out etc. Subaru will replace the seatbelt under warranty for the life of the vehicle. If the unit is abused or is full of debris causing the condition then it will be on the customer. Other than that, take it to a Subaru dealer and they will check them out and replace them.
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Old 10-04-2011, 04:59 PM   #7
pocketdrummer
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Quote:
Originally Posted by affordablesubarupart View Post
If the seatbelt is found to be defecitve, worn out etc. Subaru will replace the seatbelt under warranty for the life of the vehicle. If the unit is abused or is full of debris causing the condition then it will be on the customer. Other than that, take it to a Subaru dealer and they will check them out and replace them.
Awesome, thank you

I just set up an appointment to get it checked out in an hour. Hopefully everything works out in my favor!
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Old 10-05-2011, 01:44 AM   #8
pocketdrummer
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Update: The first guy I spoke with tried quite hard to convince me that my seat belts were "perfect". I have to pull him over to the driver's seat and sit down in front of him to explain that they come back eventually when you just tug on it, but when you sit down and there's that minute amount of friction involved, it doesn't come back.

So, after that and having someone come out for a second opinion, they finally agreed to honor the warranty for the front seat belts (the back work well enough, and I doubt they would have done it even if I wasted more time talking to them).

So, I'm awaiting the shipment of the seat belts and they said they would call me when they arrived. I'm not sure how I feel about the service thus far :-/
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Old 10-05-2011, 08:25 AM   #9
Vlad
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I have the same problem, thank you for trying this.
There was a TSB for these, years ago, something to do with tome transparent stickers that go behind where the belt comes out of the pillar. I tried that, without much success.
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Old 10-05-2011, 10:38 AM   #10
jay25RS
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Quote:
Originally Posted by pocketdrummer View Post
So, I'm awaiting the shipment of the seat belts and they said they would call me when they arrived. I'm not sure how I feel about the service thus far :-/
So, they are willing to replace them and they ordered them? That sounds like you should be doing the happy dance!
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Old 10-05-2011, 11:01 AM   #11
pocketdrummer
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Quote:
Originally Posted by jay25RS View Post
So, they are willing to replace them and they ordered them? That sounds like you should be doing the happy dance!
Well, the outcome was good, but my blood started to boil when he said, "I don't know, they look perfect to me." I've had a history of getting shafted at dealerships, so I wasn't about to let this one go :P

But, you're right. A happy dance is in order!
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Old 10-05-2011, 09:03 PM   #12
CosmoTheCat
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Quote:
Originally Posted by pocketdrummer View Post
Well, the outcome was good, but my blood started to boil when he said, "I don't know, they look perfect to me." I've had a history of getting shafted at dealerships, so I wasn't about to let this one go :P

But, you're right. A happy dance is in order!

"Warranty work won't lose you any money, but poor customer service will lose you business."


I wonder if an older car that is far out of the bumper to bumper/powertrain warranty would still qualify for a customer survey if it is in for a seatbelt warranty.
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Old 10-06-2011, 05:33 PM   #13
affordablesubarupart
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Quote:
Originally Posted by CosmoTheCat View Post
"Warranty work won't lose you any money, but poor customer service will lose you business."


I wonder if an older car that is far out of the bumper to bumper/powertrain warranty would still qualify for a customer survey if it is in for a seatbelt warranty.

Sorry customers with over 50k miles are excluded from getting a survey.
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Old 10-06-2011, 11:48 PM   #14
CosmoTheCat
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That's lame.

I'm glad that horrible survey results don't hit my wallet.



I mean, if I pissed off customers on a regular basis.
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Old 10-07-2011, 06:09 PM   #15
pocketdrummer
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W R Blue (02C)

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Well, the seat belts feel MUCH better now, and they actually retract as intended.

HOWEVER!!!

I just got home and noticed a nickle sized section of paint missing on my hood scoop. It definitely wasn't damaged yesterday, so one of two things happened. Either one of those wretched acorns nailed it before I left and I didn't notice, or they somehow chipped the paint on my car while they were working on it.

Does anyone have any suggested plan of action?
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Old 02-14-2012, 04:34 PM   #16
iyzmi
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I have this same issue. Just went to the dealer and they said slow retracting is not covered under the lifetime warranty. Only things that are covered is if the seatbelt doesn't come out at all or doesn't buckle.
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Old 02-15-2012, 12:25 AM   #17
CosmoTheCat
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Or if it's fraying.

Try calling a different dealer.
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