Welcome to the North American Subaru Impreza Owners Club Monday April 21, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 01-31-2008, 10:18 AM   #1
DJ Catchem
Scooby Newbie
 
Member#: 51107
Join Date: Dec 2003
Chapter/Region: NESIC
Location: Westmoreland, NH
Vehicle:
2008 Legacy GT Ltd
Silver

Default Brakes, wipers covered under warranty?

This seems a bit interesting to me:

One of my friends said he was speaking to a dealer, and was told that brakes were covered under the 3/36k warranty. Things like that, wiper blades...things that I was under the assumption were 'wear' items and not covered. Can anyone verify/deny this?

Seems like this would make a ton of STI owners very happy...

--->DJ
* Registered users of the site do not see these ads.
DJ Catchem is offline   Reply With Quote
Old 01-31-2008, 10:46 AM   #2
Cooter05WRX
Scooby Specialist
 
Member#: 110567
Join Date: Mar 2006
Chapter/Region: NWIC
Location: Oregon
Vehicle:
2009 JK
Sunburst Orange

Default

your friend is right look in your manual. I have had my wipers replaced twice for free.
Cooter05WRX is offline   Reply With Quote
Old 01-31-2008, 11:17 AM   #3
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Subaru has a wear item warranty for 3/36k.
blackfang is offline   Reply With Quote
Old 01-31-2008, 11:22 AM   #4
Annapolis Subaru
NASIOC Vendor
 
Member#: 107051
Join Date: Feb 2006
Chapter/Region: MAIC
Location: Annapolis, MD
Default

You are correct, those items are covered under 3/36.
Annapolis Subaru is offline   Reply With Quote
Old 01-31-2008, 11:24 AM   #5
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

SIDE NOTE: Those items must be OEM and have not been replaced with aftermarket parts.

For example, now that you know they are covered, if you bought wipers at an auto parts store and now want them replaced under warranty, they won't do it. Same for brakes and bulbs. The part they replace must be OEM.
RexyGirl is offline   Reply With Quote
Old 01-31-2008, 11:33 AM   #6
munkis
Scooby Guru
 
Member#: 1847
Join Date: Jul 2000
Chapter/Region: Tri-State
Location: brokenmotorsports.com
Vehicle:
Team Broken: V6 GF
rallyarmor.com

Default

They are also one time replacement only. if the dealer replaced wipers twice the most likely will not be getting reimbursed from subaru for the second set.
munkis is offline   Reply With Quote
Old 01-31-2008, 11:37 AM   #7
tankd0g
Scooby Newbie
 
Member#: 170241
Join Date: Jan 2008
Chapter/Region: E. Canada
Location: Nova Scotia, Canada
Vehicle:
1993 Celica GTS
Red

Default

Quote:
Originally Posted by DJ Catchem View Post
This seems a bit interesting to me:

One of my friends said he was speaking to a dealer, and was told that brakes were covered under the 3/36k warranty. Things like that, wiper blades...things that I was under the assumption were 'wear' items and not covered. Can anyone verify/deny this?

Seems like this would make a ton of STI owners very happy...

--->DJ
Defects are always covered under full waranty, wear is not. What caused the failure is a judgement call. I've had brake pads replaced on cars because the delaminated but not because I wore them out.
tankd0g is offline   Reply With Quote
Old 01-31-2008, 11:44 AM   #8
dees421
Scooby Specialist
 
Member#: 156291
Join Date: Aug 2007
Chapter/Region: NWIC
Location: Nampa, Idaho
Vehicle:
2008 Impreza 2.5i
DGM

Default

I'm on my second set of wipers on my 08 2.5i. They are going to replace the wipers again and replace the whole arms today after work. The wipers completely miss a few spot on the windsheild, and they think there is something wrong with the arms.
dees421 is offline   Reply With Quote
Old 01-31-2008, 12:04 PM   #9
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Quote:
Originally Posted by rexygirl View Post
SIDE NOTE: Those items must be OEM and have not been replaced with aftermarket parts.

For example, now that you know they are covered, if you bought wipers at an auto parts store and now want them replaced under warranty, they won't do it. Same for brakes and bulbs. The part they replace must be OEM.
Thanks Kelly. I forgot to add that.
blackfang is offline   Reply With Quote
Old 01-31-2008, 12:26 PM   #10
Hondaslayer
Purified Dick
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Quote:
Originally Posted by munkis View Post
They are also one time replacement only. if the dealer replaced wipers twice the most likely will not be getting reimbursed from subaru for the second set.
SOA still covers them. The parts warranty is 90 days or the remainder of the 3/36, whichever provides the better coverage.
Hondaslayer is offline   Reply With Quote
Old 01-31-2008, 12:49 PM   #11
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

I thought parts warranty is 12 months?
blackfang is offline   Reply With Quote
Old 01-31-2008, 12:51 PM   #12
munkis
Scooby Guru
 
Member#: 1847
Join Date: Jul 2000
Chapter/Region: Tri-State
Location: brokenmotorsports.com
Vehicle:
Team Broken: V6 GF
rallyarmor.com

Default

Quote:
Originally Posted by hondaslayer View Post
SOA still covers them. The parts warranty is 90 days or the remainder of the 3/36, whichever provides the better coverage.
boo to you and your parts warranty! . Im still right! First time and only time they are covered by the one time limited replacement wear item warranty. After that its a different account the money comes out of

SOA will only pay one time, parts warranty are different. Adjustments for example are only covered one time as well. Like wheel alignments, turning rotors...

I reject your reality and submit my own! - mythbusters.
munkis is offline   Reply With Quote
Old 01-31-2008, 12:51 PM   #13
munkis
Scooby Guru
 
Member#: 1847
Join Date: Jul 2000
Chapter/Region: Tri-State
Location: brokenmotorsports.com
Vehicle:
Team Broken: V6 GF
rallyarmor.com

Default

Quote:
Originally Posted by blackfang View Post
I thought parts warranty is 12 months?
1 year unlimited mileage or the balance of the factory warranty wich ever is greater.

over the counter sales 1 year unlimited mileage
munkis is offline   Reply With Quote
Old 01-31-2008, 01:12 PM   #14
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

Quote:
Originally Posted by munkis View Post
boo to you and your parts warranty! . Im still right! First time and only time they are covered by the one time limited replacement wear item warranty. After that its a different account the money comes out of

SOA will only pay one time, parts warranty are different. Adjustments for example are only covered one time as well. Like wheel alignments, turning rotors...

I reject your reality and submit my own! - mythbusters.
I hate to differ with you, but I have never had a problem with replacing wipers more than once on the same vehicle under 3/36. Brakes, another issue because if they go thru them twice in 3/36, then it's driver error, and won't be covered anyway, although Subaru would probably pay for it. Same with bulbs. When the Outbacks had the issue with their headlight bulbs, I replaced 2 or 3 of the same side and never had a problem. I think the 12/12 comes into effect if it is the greater of the two warranties.

Alignments, wheel balance and such are 1 time only repairs.

Quote:
Adjustments are considered to be repairs that are necessary to correct minor assembly deficiencies. These repairs generally do not require the replacement of parts. Most adjustments should be diagnosed and corrected during the Pre-Delivery Inspection (PDI). However, an adjustment may be performed at any time during the “adjustment period” of the Basic New Car Limited Warranty.

Adjustments may only be performed 1 time under the terms of this coverage.
RexyGirl is offline   Reply With Quote
Old 01-31-2008, 01:30 PM   #15
munkis
Scooby Guru
 
Member#: 1847
Join Date: Jul 2000
Chapter/Region: Tri-State
Location: brokenmotorsports.com
Vehicle:
Team Broken: V6 GF
rallyarmor.com

Default

Quote:
Originally Posted by rexygirl View Post
I hate to differ with you, but I have never had a problem with replacing wipers more than once on the same vehicle under 3/36. Brakes, another issue because if they go thru them twice in 3/36, then it's driver error, and won't be covered anyway, although Subaru would probably pay for it. Same with bulbs. When the Outbacks had the issue with their headlight bulbs, I replaced 2 or 3 of the same side and never had a problem. I think the 12/12 comes into effect if it is the greater of the two warranties.

Alignments, wheel balance and such are 1 time only repairs.
Wear items are Brake linings

Clutch linings

Remote transmitter batteries beginning with 1996 model year vehicles

Wiper blades

Bulbs are not considered wear items they are a bumper to bumper item.

It would be very rare for Subaru to pay for brakes more than once under the 3/36 wear item warranty. Most likely abuse, and it would be a good will situation.

You can replace wiper blades as many times as you want, weather or not Subaru pays for them is another question.
munkis is offline   Reply With Quote
Old 01-31-2008, 01:56 PM   #16
Hondaslayer
Purified Dick
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Quote:
Originally Posted by blackfang View Post
I thought parts warranty is 12 months?
Parts warranty is 12months, wear item parts warranty is 90 days.
Hondaslayer is offline   Reply With Quote
Old 01-31-2008, 01:58 PM   #17
Hondaslayer
Purified Dick
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Quote:
Originally Posted by munkis View Post
boo to you and your parts warranty! . Im still right! First time and only time they are covered by the one time limited replacement wear item warranty. After that its a different account the money comes out of

SOA will only pay one time, parts warranty are different. Adjustments for example are only covered one time as well. Like wheel alignments, turning rotors...

I reject your reality and submit my own! - mythbusters.
Does not matter how SOA decides to handle their accounting, they will still pay for multiple wear item "failures" within 3/36, I do it all the time and SOA has never questioned it or requested them back, hell they even passed during our audit 3 years ago.
Hondaslayer is offline   Reply With Quote
Old 03-01-2008, 12:41 AM   #18
littlewhitewagon
Scooby Guru
 
Member#: 103068
Join Date: Dec 2005
Chapter/Region: SCIC
Location: PM me if I don't answer posts
Vehicle:
11 STI sedan
SWP

Default

I had my front brake pads replaced 2 times and rears once during my warranty period.

Quote:
Originally Posted by munkis View Post
Wear items are Brake linings

Clutch linings

Remote transmitter batteries beginning with 1996 model year vehicles

Wiper blades

Bulbs are not considered wear items they are a bumper to bumper item.

It would be very rare for Subaru to pay for brakes more than once under the 3/36 wear item warranty. Most likely abuse, and it would be a good will situation.

You can replace wiper blades as many times as you want, weather or not Subaru pays for them is another question.
littlewhitewagon is offline   Reply With Quote
Old 03-22-2008, 02:22 PM   #19
DC5edSTI
Scooby Specialist
 
Member#: 131261
Join Date: Nov 2006
Chapter/Region: NESIC
Location: Old Greenwich, CT
Vehicle:
2007 SWP STi >500whp
2003 Corvette ZO6 391whp

Default

Quote:
Originally Posted by munkis View Post
Wear items are Brake linings

Clutch linings

What exactly is a clutch lining? Obviously they won't replace the entire clutch... that would be to good to be true. lol

I'm assuming it just helps cut down on the cost of a replacement clutch through the factory?
DC5edSTI is offline   Reply With Quote
Old 03-22-2008, 03:29 PM   #20
littlewhitewagon
Scooby Guru
 
Member#: 103068
Join Date: Dec 2005
Chapter/Region: SCIC
Location: PM me if I don't answer posts
Vehicle:
11 STI sedan
SWP

Default

The clutch lining is the clutch disc (the part with the material that wears). I think if the pressure plate and flywheel need replacing, they should replace or service that too since it is a related part.
littlewhitewagon is offline   Reply With Quote
Old 03-22-2008, 08:15 PM   #21
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

If the "clutch lining" needs replacing, then you get a whole clutch, possibly with a new flywheel, depending on mileage.
RexyGirl is offline   Reply With Quote
Old 03-22-2008, 08:50 PM   #22
novacivic
Scooby Specialist
 
Member#: 117980
Join Date: Jun 2006
Chapter/Region: NESIC
Location: Rochester, NH
Vehicle:
2005 sti
wr blue

Default

i got my brembos replaced under warranty for wearing out at 34k
novacivic is online now   Reply With Quote
Old 03-22-2008, 11:35 PM   #23
DC5edSTI
Scooby Specialist
 
Member#: 131261
Join Date: Nov 2006
Chapter/Region: NESIC
Location: Old Greenwich, CT
Vehicle:
2007 SWP STi >500whp
2003 Corvette ZO6 391whp

Default

Quote:
Originally Posted by rexygirl View Post
If the "clutch lining" needs replacing, then you get a whole clutch, possibly with a new flywheel, depending on mileage.
Wow!! Now that's worth it's weight in gold!
DC5edSTI is offline   Reply With Quote
Old 01-14-2010, 09:22 PM   #24
veener79
Scooby Specialist
 
Member#: 204304
Join Date: Feb 2009
Chapter/Region: MWSOC
Location: IL
Vehicle:
2008 WRX 4D Stage 2
Silver

Default

I have a 08 and my wipers are done and the car has not even been on the road for a year. I got it in March new. I am looking in my warranty book and I can not find where it states my wipers are covered. I need to go to the dealer tomorrow to get some oil filters. If I can get free wipers tomorrow also I would be very happy. Any info would be great where to find this in the warranty book. I would just like to show my dealer incase they try not to cover it. Thanks
veener79 is offline   Reply With Quote
Old 01-14-2010, 09:46 PM   #25
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Check the wear item warranty. Also the 3 Subaru Service advisors and a SOA employee posted in here. Keep in mind, they will replace the inserts and not the blades.
blackfang is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
does brake pad cover under warranty? kimguroo Baja Forum 24 01-02-2007 06:42 AM
Can I get brake pads covered under warranty? overdose Brakes, Steering & Suspension 23 04-03-2006 04:12 PM
Brake pads covered under warranty? benyl Canada Region Forum 21 12-07-2005 03:30 PM
Are windshield wipers covered under warranty? thsiao Warranty Issues & SOA Problems 32 08-04-2005 11:46 AM
Brake pads covered under warranty? Sonic Yellow 2K3 WRX Service & Maintenance 8 03-09-2005 02:15 PM


All times are GMT -4. The time now is 08:22 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.