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Old 02-06-2002, 12:26 PM   #1
jersey judge
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Member#: 11460
Join Date: Oct 2001
Location: www.rs25.com
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3 OBS, SUS, OBL
Blk/SltX2, Winbery/Titani

Default Re: Subaru Warranty - another thread

If you read the forums for a little while, you can easily see that most of the participants change all kinds of stuff and don't think anything of it. Everybody know what a warranty is, and most people should be able to figure out how to stay within the rules. BUT, there are still a lot of people who break it every day, and many more than just once. There's even threads on how to retrofit so you don't get caught.

It's a shame that you got stuck on this one, but life's a b**tch. Airlines lost $15 Billion, Enron out of business, K-Mart in bankruptcy, Ford shutting down Metuchen, NJ, etc, and it goes on. Telling you that you should've had better documentation is playing Monday morning quarterback, but their going after other warranty work is not right. If they want to void your warranty for anything after changing the gauge pod, I think you can understand. But anything before that change is BOGUS.

You should appeal the rescinding all the way to Cherry Hill, NJ, corporate HQ. IF you had the original pod in for that warranty, you should get positive resolution, if the pod was already changed, you can only hope they take your family history into consideration.

After you exhaust your capabilities, if you still have the same opinion, leave the club. Even though SOA's customer service sucks, it's still a good to great car. If you and others hadn't been illegally modifying it, it PROBABLY wouldn't break. So leave us who still like the car alone so we can continue to enjoy it.
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Old 02-06-2002, 12:39 PM   #2
LordBass
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Exclamation More Drivel...

Quote:
Originally posted by jersey judge
So leave us who still like the car alone so we can continue to enjoy it.
Uhh.. Your points are pretty well laid out, but this is a little bit much.. Brian is a long-standing member and has been flying the Subaru flag high for years.. I find it interesting that new/newer members are saying "shame on you" and "leave us alone"..

IMO it was just a bit of a surprise for Brian to not have Subaru treat him as a friend, or friendly, with understanding about his issue after making Subaru his "friend" all this time..

Whatever.. It's easy to dissect the past forever.. This definitely didn't deserve another thread..

lb
www.trancelab.com
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Old 02-06-2002, 01:13 PM   #3
jersey judge
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Blk/SltX2, Winbery/Titani

Default

actually started a new thread by accident.

I'm well over 50 years old, I've been blowing up cars for well over 30 years. I've had warranty work done, and other times it's been refused. I've gone to GM and Chrysler HQ whenever necessary, but only when I was right) and won EVERY time.

I've tried to get info on upgrades and parts, including wheels and TIRES for my OBS many times from SOA, and every time they've told me they don't encourage autox, racing or anything else (The stock parts are what is recommended). It's been frustrating as hell, but I went ahead and did what I wanted to do anyway. Luckily, I haven't voided the warranty YET (I don't think).

Brian certainly deserves consideration, but only because he has a legitimate case. But SOA can't be caught giving preferential treatment to one without creating a bigger problem for themselves.

I suggest he get his problems off the web, get to the top of SOA with a few of the other moderators, and have it out either over the phone or in person.

But the lesson has got to be that if you break the rules you better be ready to pay the price. If you bend the rules and think you have support, you better have names and signatures to cover your butt or they'll hang you.

I live very close to SOA HQ in NJ, and would be happy to help anyway I can, and I wish him luck. But the SOA dealers around here are pretty bleak, one is absolutely horrible, the other doesn't have one service writer who knows how to smile. Without a good salesman who's still hungry for my business I wouldn't be able to get much done at all.
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Old 02-06-2002, 01:25 PM   #4
bbrewer
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I disagree JJ. This is the perfect place to raise warranty issues. If there are enough such threads SOA will pay attention. A letter from an individual,,, maybe
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Old 02-07-2002, 03:22 AM   #5
Stallion
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Default

JJ, I definately respect your position, and your standing in the community. But I personally have an aftermarket gauge cluster (the defi pod to be exact) and have done no other modifications to my car. The sole reason I had bought this pod was to monitor the stock readings of the WRX in order to learn more of its stock settings and variancies. I do not believe that SOA should ever base their decision on a non-factory gauge pod, assuming it has been installed correctly. My car was bought solely for the purpose of driving to work and back and having fun doing so, and possibly in the distant future modifing the car to gain more performance. The fact that the WRX does not come with a factory boost gauge is a big disadvantage for all WRX owners, and leaves them with a $650 option from the factory or a ~$250 aftermarket option of having the exact gauges they want installed otherwise (i.e. boost, EGT, fuel pressure) which will give them more of an idea of of the status of their engine compared to the much more overpriced factory option. SOA has not even questioned my gauge pod, and I hope they never will, because the desire to monitor the stock readings of any car should not be discouraged. It can only help in solving problems with our cars, or any car for that matter.
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Old 02-07-2002, 09:17 AM   #6
-LD
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how are people "illegally" modifying their cars? so long as it is street legal then there is nothing illegal about any modification
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Old 02-07-2002, 09:54 AM   #7
Fast4Door
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Default huh?

I take it this post is about the gentleman that switched his gauges to STI spec gauges that read in kilometers vs Miles. Hence the odometer isnt correct anymore. You sound like you are in the right but.....look at it this way, would you buy a used car that has had 2 different odometers and there is no 100% gaurentee the mileage is correct? Subaru looks at it this way too when it comes to warrenty. Good luck getting things fixed.
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Old 02-07-2002, 12:08 PM   #8
jersey judge
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Blk/SltX2, Winbery/Titani

Default

LD, with no offense intended to Brian, he didn't do it "legal" according to federal regulations. Switching speedo's has some very strong penalties if you don't do it the right way. Or in this case, can't PROVE what the actual mileage is.

Not the same as changing tires.

Or if you add an aftermarket oil gauge and the engine blows because of a low oil pressure problem, you know who's going to take the hit, and it won't be SOA.
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