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Old 02-07-2008, 01:40 PM   #1
deadscooby
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Default Blown Short Block - Subaru's explanation on why they won't cover under warranty

OK - I recently posted a thread asking if it was worth while forking out 10k on replacing the damaged short block.

This is Subaru's explanation on what went wrong........

"There was less than 1 quart of oil found in the engine. We feel that the damage done to the engine is due to lack of oil in the engine, and that the temperature sucked up the oil, causing the damage."

When I asked if the oil light should show something? And that the engine temperature gauge did not show high temperatures, his response was that it 'might not necessarily show over heating and the oil light may not come on".

We also talked about the service history and that the last service was done on 49000 miles with a 6 quart of synthetic oil added, the car died at 55000 miles. How many miles can synthetic oil last before an oil change MUST be carried out? Upon checking it from time to time, I did not feel that it was needed or losing oil. We also checked it at the point of breakdown and it appeared fine. There were no external leeks.

Do I have a strong case to pursue the claim?
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Old 02-07-2008, 01:45 PM   #2
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So sorry to hear about this....

Just for reference...Did you modify the car?
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Old 02-07-2008, 02:01 PM   #3
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Yeah, just an exhaust that was fitted by the previous owner
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Old 02-07-2008, 02:19 PM   #4
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Quote:
Originally Posted by deadscooby View Post
OK - I recently posted a thread asking if it was worth while forking out 10k on replacing the damaged short block.

This is Subaru's explanation on what went wrong........

"There was less than 1 quart of oil found in the engine. We feel that the damage done to the engine is due to lack of oil in the engine, and that the temperature sucked up the oil, causing the damage."

When I asked if the oil light should show something? And that the engine temperature gauge did not show high temperatures, his response was that it 'might not necessarily show over heating and the oil light may not come on".

We also talked about the service history and that the last service was done on 49000 miles with a 6 quart of synthetic oil added, the car died at 55000 miles. How many miles can synthetic oil last before an oil change MUST be carried out? Upon checking it from time to time, I did not feel that it was needed or losing oil. We also checked it at the point of breakdown and it appeared fine. There were no external leeks.

Do I have a strong case to pursue the claim?
I would push it yes.

If they cant show you a leak, or give an explaination of WHY it got too hot and sucked up the oil...there as a failure that CAUSED it. Its not normal to suck up that much oil between oil changes. Something went wrong, which caused the oil level to drop like that, and that caused the failure.
But 6 qts??? Why would you overfill it like that?


What EXACTLY failed in the engine? If it was oil starvation it would have been bearings/crank/rod related. If it was ringlands, it had nothing to do with oil levels.

And no, the oil light doesnt show temp. Its a pressure gauge. ANd its not a very good pressure gauge. The pressure has to drop so low for the factory gauge to move that by the time the light comes on the damage is already done 99% of the time.
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Old 02-07-2008, 02:20 PM   #5
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I think that getting to the root cause would be critical to your chances of success. Get some smart Subaru folks to look at the engine and try to understand what it failed - what caused the high temps or the lack of oil...

HTH

Ray
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Old 02-07-2008, 02:58 PM   #6
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You didn't check the oil for 6k miles? This should not be covered under warranty at all.
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Old 02-07-2008, 03:11 PM   #7
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I was wondering what really happened in that other thread. Two questions:
1. who did the "6 qt." oil change?
2. when was the last time you checked the oil before it died?
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Old 02-07-2008, 03:15 PM   #8
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yeah in theory overfilling it with 6qts COULD push out a seal and leak the oil into the combustion chamber, burning it off which would leave the level low and no external leaks.

I doubt that though. But anything is possible.

Make them ACTUALLY come up with why it failed.
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Old 02-07-2008, 03:17 PM   #9
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Quote:
Originally Posted by TheMadScientist View Post
You didn't check the oil for 6k miles? This should not be covered under warranty at all.
Exactly what I was thinking...

Sure, maybe you were within your warantee period, but to have 1 quart of oil in the car you almost have to try. I personally would think that you would have an extremely hard time getting it covered under warantee.

Think of it as an expensive lesson. Always check your oil regularly, especially on turbo cars
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Old 02-07-2008, 03:23 PM   #10
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should be putting in 4.2 quarts....

in any turbo chargerd car you own or drive you should check your oil regularly. I have an 06' wrx tr and w/ 18,000 miles. I burn through .5-.75 quarts between changes and I change mine every 3,500-4,500 miles, and I allways use full synthetic, just because they say you can go 6,000 miles between changes doesn't mean you should.
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Old 02-07-2008, 03:27 PM   #11
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Quote:
Originally Posted by putz View Post
should be putting in 4.2 quarts....

in any turbo chargerd car you own or drive you should check your oil regularly. I have an 06' wrx tr and w/ 18,000 miles. I burn through .5-.75 quarts between changes and I change mine every 3,500-4,500 miles, and I allways use full synthetic, just because they say you can go 6,000 miles between changes doesn't mean you should.
No it doesn't. But if they told you that you could go 6,000 miles and it blows, it's not your fault.

I don't think, however, that the manual says 6k miles.
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Old 02-07-2008, 03:37 PM   #12
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One more reason to change your oil every 3000.
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Old 02-07-2008, 04:02 PM   #13
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That really...really sucks man. But I don't think you have a leg to stand on. 6k is too long for an oil change. If you really put 6 quarts in then you very easily could have blown a seal somewhere. Most wrx/sti burn a little oil. The manual states that you need to check the oil often. If you didn't....you didn't hold up your end of the warrenty contract. Sorry, bud...it sounds like you are screwed......
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Old 02-07-2008, 04:09 PM   #14
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The car initially had a diagosis carried out at a local shop before it was taken to the dealership. After speaking with the mechanic that looked at my car, he has confirmed that there was more than enough oil in the engine and that it definitely wouldn't have the problem. How could the oil go from 'more than enough' to less than 1 qrt by the time Subaru look at it? Could it just be an excuse? They've had my car for 6 weeks going back and forth to Subaru with info and pics. surely if it was as simple as the oil, it wouldn't take this long to come to a conclusion
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Old 02-07-2008, 04:17 PM   #15
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Quote:
Originally Posted by deadscooby View Post
The car initially had a diagosis carried out at a local shop before it was taken to the dealership. After speaking with the mechanic that looked at my car, he has confirmed that there was more than enough oil in the engine and that it definitely wouldn't have the problem. How could the oil go from 'more than enough' to less than 1 qrt by the time Subaru look at it? Could it just be an excuse? They've had my car for 6 weeks going back and forth to Subaru with info and pics. surely if it was as simple as the oil, it wouldn't take this long to come to a conclusion
Well, if they lied when they denied your claim, they may be in the wrong, it maybe worth getting an lawyer. take testimony from the mechanic and the stealership. Fooey on them.
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Old 02-07-2008, 05:00 PM   #16
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The harder you run your car, the more oil it burns. I run my car hard and I burn oil quicker than if I where driving it normally.
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Old 02-07-2008, 05:38 PM   #17
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i hope you didn't have the local mechanic tear down the block because that alone could be grounds for them to deny your warranty claim. if the mechanic drained the motor and pan of oil, there's no possible way for the stealership to know exactly how much oil was present. you say that you checked it from time to time and upon checking it, you deemed it unnecessary to add oil. that leads me to believe that your motor had more than 1qt of oil when you brought it to the local mechanic and he proceeded to drain it.

if you were hoping for the motor to be replaced under warranty, you should've gone to the stealership first.
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Old 02-07-2008, 05:52 PM   #18
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deadscooby, would you please answer my 2 questions in post 7? I think the answers will help us to figure this out...
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Old 02-07-2008, 09:10 PM   #19
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I dunno, I work at a non-Subaru dealership and this would be covered if under warranty still. we do not require customers to pop there hood for anything. most do not even check there own tire pressure let alone oil level. now if it came in with crazy mods in it, it would be up to the tech assigned to it to tell the manager and they make the call on covering it.

if you have proof of oil changes and your engine is under warranty still then it should be covered
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Old 02-07-2008, 10:14 PM   #20
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You went 6,000miles on the same oil and never even checked it? It's a turbocharged engine you should be checking it once a week. Never a bad habit. Because I beat on mines daily!
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Old 02-07-2008, 10:20 PM   #21
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I know it sounds stupid but the service manager where I go always tells me if I see him before 7K for an oil change I'm wasting my money. i tell him he's crazy but he says it'll be fine. SOA on the other hand would never back him up so i don't think you have much of a chance of winning this one. Your only case is to find the root of the problem because whether you waited 6K or not the engine shouldn't have drank that much oil. Sure you may have blown it because you didn't check the oil, but if the underlying problem didn't exist then you would have been fine. Maybe you do have a case...
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Old 02-07-2008, 10:29 PM   #22
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my car takes just over 5 quarts (not overfilled AT ALL) but i use larger oil filters... 6 is waaaaaay too much.. i dont see how too much oil would blow a seal tho...?
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Old 02-07-2008, 10:42 PM   #23
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Quote:
Originally Posted by TheMadScientist View Post
You didn't check the oil for 6k miles? This should not be covered under warranty at all.
he never said he was not checking the oil. Just that he did not change it for 6000 miles. If you read through the first post he said he was checking from time to time.
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Old 02-07-2008, 11:53 PM   #24
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Quote:
Originally Posted by flycaster View Post
I was wondering what really happened in that other thread. Two questions:
1. who did the "6 qt." oil change?
2. when was the last time you checked the oil before it died?
The last oil change was carried out by the dealership. I took the car to the same place everytime it was due for some maintenance.

I check the oil every week. Usually when I'm at the gas station filling up.

Thanks
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Old 02-08-2008, 01:02 AM   #25
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So, in a single week it went from full to 1 quart? Did you tell them that? Wow, it must have looked like a freaking smoke bomb was going off behind you. Here's the deal: SOA is claiming you ran it out of oil. Did the original mechanic who first looked at it perhaps drop the oil? That could certainly explain the difference between it's being full and then almost empty when SOA finally got around to looking at it. But you would've mentioned that, right?

Hmmm...something doesn't add up here...

Last edited by flycaster; 02-08-2008 at 01:10 AM.
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