Soa Sucks

[Turbovan]

This is what will cover my rear window when i get my car back on the road! I bought an '05 wrx with 35k on it from a used car dealership, and the transmission broke less than 4k miles, and less than 60 days later. This vehicle is not modified! It wasn't a gear, but the slider got stuck so it wouldn't go into 1st or second gear. Tech at the dealership told me that someone had just put new fluid in the trans before I bought it to keep it from making noises. This car was not being abused by myself, mostly highway miles while I had it which is evident in the high mileage in the short amount of time I had it on the road. I can understand that this trans most likely failed because of abuse, but it sucks that i have to pay when chances are 99% that the damage was not done by myself(Tech TOLD me this). I was given hope when I was told that SOA could simply cover the repair under "good faith" since I had had the vehicle for so little time. However, SOA would not cover anything; wanted nothing to do with me, and obviously is not interested in my business ever again. Would not even help me with tear down costs when i told them I couldn't afford to pay them for something I had brought in under the impression it would be warrantied. Their 5-speed is a pathetic product, and for that reason I don't blame them for not standing behind it; why should they when they can simply blame it on their customers? Maybe this is my fault and/or maybe I need to go back to the dealership I bought the car from, but this is my first experience with SOA and the service they offered me will keep me away for life. Thanks SOA!![Thumbs up]

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[Mavrik]

Its not SOA's fault the previous owner abused the car and something broke. Its also not your fault but you own the car now. Its not like a chalk board that gets cleared every time the car changes hands you know. See if the seller (sales) will help out.

[rexman2002]

Originally Posted by Turbovan

Their 5-speed is a pathetic product

...Don't blame the product, blame the the real culprit which is the Driver.

That's what you pay for when buying a used wrx, you don't know the history of the car and how it has been driven, maintained.

I for one think that the stock 02+ wrx transmissions are well sufficient for the stock/stage 2 power levels.

[munkis]

maybe you should go back to the dealer who sold you the car. That is what you get when you buy from used car dealerships. They will sell anything under the sun. Next time buy from a Subaru Dealer/Certified Pre-owned vehicle.

[Turbovan]

No, it's not their fault, and I am fully aware that it is my responsibility at this point. However, the part that really just dumbfounds me is that they have shown absolutely no interest in the future business of a first time purchaser of their product. They have instead insured that they will never see my business again. I am going to have to pay a $600 tear down fee just to bring my car home...heck, give me a couple free oil changes or something to keep me as a prospective buyer

[subyski]

That is the chance you take when you buy any used car. You purchase the vehicle and inherit all the potential problems it could have. It is not SOA's fault or your fault. If it is out of warranty, it is out of warranty. Any damages outside of the warranty is the responsibility of the owner. If the previous owner drove the car hard and abused it, it is not SOA's fault. You can't expect SOA to start giving out free services.

[Turbovan]

Forgot to mention my favorite part of trying to get the transmission warrantied! They told me it wouldn't be covered because they found a DYNO plot in my glove box, and said my car was making "Much more power than stock at 215 hp." They didn't seem to care when I told them it was another car(van), and that if they cared to look at the date the plot actually predates the manufacture date of the car.

[Kean]

Originally Posted by asesls

That is the chance you take when you buy any used car. You purchase the vehicle and inherit all the potential problems it could have. It is not SOA's fault or your fault. If it is out of warranty, it is out of warranty. Any damages outside of the warranty is the responsibility of the owner. If the previous owner drove the car hard and abused it, it is not SOA's fault.

........being out of warranty is not the issue (he has at least 1 yr and 20k+ miles to go). The issue is that his claim was denied due to abuse (apparently by the previous owner) and the fact that SOA is not responsible for it. This is precisely why I would never by this type of vehicle used (especially from a used car dealer). .......at the very least get one that's certified (as munkis said) or inspected by an experienced 3rd party Subaru tech/mechanic.

[subyski]

Well, another option is to try is go to another Subaru dealership and talk to someone new and see what happens.

[munkis]

Originally Posted by asesls

Well, another option is to try is go to another Subaru dealership and talk to someone new and see what happens.

This really isnt an option. Dealers do not deny warranty, they may feel something is not warrantble but they cannont refuse it. Only an SOA rep can. So since SOA denied it bringing it to another dealer (probably in the same region the rep covers) will do you no good.

Take it as a learning experience. Dont buy used WRX's. Did the used car dealer offer you any type of warranty?

The dealer had you authorize the tear down right? You act suprised you have to pay for it.

[Turbovan]

Originally Posted by munkis

This really isnt an option. Dealers do not deny warranty, they may feel something is not warrantble but they cannont refuse it. Only an SOA rep can. So since SOA denied it bringing it to another dealer (probably in the same region the rep covers) will do you no good.

Take it as a learning experience. Dont buy used WRX's. Did the used car dealer offer you any type of warranty?

The dealer had you authorize the tear down right? You act suprised you have to pay for it.

The dealer did offer a warranty through a company called advantage. I purchased it, and found out it is completely superseded by the factory warranty(read: COMPLETLY worthless). I did authorize teardown, and after everything I am definitely not surprised to have to pay it. I had just expected it all to be warrantied/covered when I initially authorized; wrongful assumption on my part. The process itself took an unreasonable amount of time and through everything I thought SOA would at least do something for me. My car has been at the dealership since december 20th.

The only thing that suprises me is that they left me with nothing that would ever make me want to go to another subaru dealership ever again. That really just doesn't make sense to me. Oh well

[Knotsure]

Why don't you go after the dealer that sold it to you? They obviously made money off you - from the car to the worthless warranty. Maybe even go to the ATG against them. If the car was sold with a warranty and not 'as is' - you should have a good shot at getting this taken care of. You did nothing wrong, Subaru did nothing wrong, but that dealer is really questionable. Did you Carfax the car to see where it might have come from or anything? Turn the anger into action!

[armand1]

Turbovan, I'm puzzled why you keep thinking that SOA or the Subaru dealer would "do something" for you. You *didn't* buy the car from SOA. You *didn't* buy the car from a Subaru dealer. You bought the car from a used car dealer -- that's who you should be pursuing for compensation/repairs. If I buy a bad burger from a burger joint, my "beef" is with the burger joint, not with the farmer who raised the cattle.

[JRSC13]

turbovan, you are a whiner and a crier, you bought a used car, suck it up.
as said, SOA didn't sell you the car and didn't imply anything towards it. you are just like many people on the PP who think they are "owed" something when in fact they aren't. grow up and take care of it. i guarantee you are one of those people we wouldn't WANT to do business with

[Turbovan]

Originally Posted by JRSC13

turbovan, you are a whiner and a crier, you bought a used car, suck it up.
as said, SOA didn't sell you the car and didn't imply anything towards it. you are just like many people on the PP who think they are "owed" something when in fact they aren't. grow up and take care of it. i guarantee you are one of those people we wouldn't WANT to do business with

You are right

[nick04263]

Yeah, sorry to say it Turbovan but you are left to fix this car on your own or unless you can get something out of the dealer who sold it to you. I bought my WRX used however it only had 2000 miles on it. Regardless, I bought it sight unseen except pics and I took full responsibilities for any issue it might have. I am now at 31k+ and never had an issue. I have also modified my car and wouldn't expect the dealer to help me out if something happened. It is all about the choices that we make.

[bhhamblin]

everybody knows that subaru 5spds suck. thats just what you have to deal with. i blew my 5spd at about 25k miles and i admit i beat it up pretty bad at track days, but if your nice SOA will warranty it like they did for me, i dont know how tho

[Daishi00]

This thread is still around? Dude, go to the dealer where you bought the car...SOA has nothing to do with this at all.

[AlbanianImpreza]

just do some street justice bro. lol. and just swap out your own tranny. its better off.

[dees421]

As is is just that. "AS IS"