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Old 02-07-2002, 01:27 PM   #1
SJGWRX
Scooby Newbie
 
Member#: 14202
Join Date: Jan 2002
Location: Montebello, NY
Vehicle:
2002 WRX Wagon
Aspen White

Default dealer ruined my finish; petitioning SOA

Perhaps you recall my posts about a month ago about tiny specs in my clearcoat -- brake dust, railroad dust, industrial fallout, something -- that I discovered after having the car for a week. Head of service at the dealership tried to wax out the crud, but that didn't work. So he contacted SOA, who authorized a trip to the body shop for "polishing."

Basically, the car looks like somebody took a belt sander to it. In any bright light, the swirls are just awful. Service head insists it's "beautiful," even better than he thought it would come out. A couple of spots have no clearcoat left. In the right light, the finish looks worse than the '93 Impreza they gave me as a loaner.

I'm petitioning SOA. I want a new, subaru-guaranteed paint job. Or a new car.
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Old 02-07-2002, 05:00 PM   #2
sorbee711
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Member#: 14259
Join Date: Jan 2002
Chapter/Region: NESIC
Location: Shrewsbury, MA
Vehicle:
OT, we're a-holes
b/c we are bored at work

Angry

Stupid dealer! Yeah you don't want it to rust because of their stupidity.
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Old 02-07-2002, 05:09 PM   #3
twlai
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Member#: 11811
Join Date: Oct 2001
Chapter/Region: NESIC
Vehicle:
2002 09 MiniCooperS
02WRX 08EvoMR (sold)

Default

That's sucks! And I feel your pain seeing your new car with
all those swirl marks.

Stupid dealer + Stupid body shop!!!

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Old 02-07-2002, 07:57 PM   #4
imprezawrxsti.com
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Member#: 9581
Join Date: Aug 2001
Location: Colorado
Vehicle:
2004 STi Blue/Gold
00 Impreza RS, BRP

Default

I just noticed your WRX is white. If there are swirlmarks that can be that readily seen after polishing- then they have burned the clear coat beyond repair. Swirl marks seem unavoidable in dark colors though..

I would definetly push for a new paintjob- guaranteed for at least 3/36, or a new car...

JJ
www.imprezawrxsti.com
All STi, All The Time
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Old 02-08-2002, 11:51 AM   #5
silver 02rex
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Member#: 14809
Join Date: Jan 2002
Location: Hanover,Pa.
Vehicle:
2002 wrx
silver

Default

I hope they give you a new paint job.
Once they do, get a good paint cleaning clay bar (it'll take pretty
much anything out of the paint....gently)
check out www.griotsgarage.com they have everything for
car care, very good cusomer service
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Old 02-08-2002, 01:42 PM   #6
Stealthbmbr
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Member#: 13823
Join Date: Jan 2002
Chapter/Region: MAIC
Location: Hanover, MD
Vehicle:
2009 Legacy 2.5i SE
C A P S CAPS CAPS CAPS

Default

Hopefully they send you to a compitent body shop. The one it's been too doesn't sound like they know what they're doing. Good luck with the paint job. Just remember any idiot can paint a car, but a good one will make it look right. Good painters are hard to come by. I had my old 99 prelude painted at the Honda dealer because they scatched the paint(every body panel), it looked better with the scratches, than when they were done with it. A good painter will give you a good paint job. Sorry, it still p****s me off that they ruined my new car with less than 500 miles on it.
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Old 02-08-2002, 02:32 PM   #7
SJGWRX
Scooby Newbie
 
Member#: 14202
Join Date: Jan 2002
Location: Montebello, NY
Vehicle:
2002 WRX Wagon
Aspen White

Default

I've had lots of body work done on previous cars (sadly). Always, the car came back immaculate. So I guess I was too trusting. The dealer insisted my WRX go to a specific shop, and I didn't put up any resistance.

Just to reminisce ... I had a Honda Civic that was hit FOUR TIMES -- three while parked, once on the highway. A door and one rear fender were the only original body panels when I got rid of the car. It was leased and the lease inspector, at the end of the three years, couldn't even tell it had been worked on.

And I had a Mitsubishi Galant that my wife managed to shred by driving it against the hydraulic lift of a parked flatbed truck. Same story -- body work was perfect.

If my WRX were leased, I wouldn't have even pointed out the original finish problem to the dealer.
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Old 02-08-2002, 03:48 PM   #8
SQUAD_907
Totally Biased
Moderator
 
Member#: 10104
Join Date: Sep 2001
Chapter/Region: AKIC
Location: 907
Vehicle:
WOW! JUST WOW!
I make posts disappear

Default

good luck! any pics of the damage?
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