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Old 02-20-2008, 12:01 PM   #1
dcdame
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Default 2005 warranty coverage question

I recently had my '05 Turbo Baja (original owner, 30 months in service) serviced at a Subaru dealership for the 30K maintenance (it was at 33K at the time, service was covered under a prepaid maintenance contract). The service guy asked me if I had any issues and I mentioned that on a few past occasions, when I had to make a sudden stop, it seemed like my brakes weren't going to hold - that the pedal went down too fast and vibrated a bit. After inspection by the service dep't, I was told that the brake pads needed replacement and the rotors were uneven & needed to be resurfaced. I didn't ask whether this was warranty work because I assumed that if it were, then they wouldn't have given me a price quote & asked me if I wanted it done. So, I said yes & paid - @$320 ($80-ish for the pads, the rest for labor).

I thought the pads were covered under the 2005 bumper-to-bumper warranty (altho' perhaps prorated for use?). What about the rotors? Was this warranty work? If so, any reason why I'd be denied if I went back & asked for a refund/abatement of price?

TIA, Carol
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Old 02-20-2008, 12:08 PM   #2
matthewlikewhoa
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I think that brakes are not covered because it considered normal wear and tear. dont put my word on it but hope that can help somewhat.
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Old 02-20-2008, 12:24 PM   #3
blackfang
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The brake pads are covered under the 3/36k wear item warranty and they have to be worn to a specific number. Rotors do not fall under the wear item warranty though. They do have a 1 time adjustment. The advisor may not have known this.
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Old 02-20-2008, 12:37 PM   #4
munkis
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Your best bet would be to call subaru customer service at 1800-subaru3. if you paid for a warrantable repair they will review it and possibly reimburse, or have the dealer reimburse you.
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Old 02-20-2008, 01:02 PM   #5
dcdame
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Thanks for the advice!
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Old 02-21-2008, 09:38 AM   #6
RexyGirl
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Yes, definately call the dealer, and if you get no recourse, call SOA

Brakes are covered 3/36, but have to be a minimum thickness to be covered.
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Old 02-23-2008, 01:14 AM   #7
armand1
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BTW, your original brake concern sounds similar to many people's description of what happens when their anti-lock brakes kick in. If you've never experienced it yourself, it's worthwhile to find a slippery section of pavement (away from other cars/traffic/people of course!) and slam on the brakes to get used to the antilock function, so you're not surprised if it happens in real life.
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Old 02-23-2008, 05:00 AM   #8
IEWRX
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Brakes (pads and rotors) are wear items and only covered for a MAX of 12,000 miles. At the OP's milage they would not be covered.
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Old 02-23-2008, 10:18 AM   #9
Hondaslayer
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Quote:
Originally Posted by IEWRX View Post
Brakes (pads and rotors) are wear items and only covered for a MAX of 12,000 miles. At the OP's milage they would not be covered.
Incorrect, SOA covers wear items 3/36


To the OP, contact SOA, they will re-imburse you for the repairs at the warranty labor rate and the warranty parts price.
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Old 02-23-2008, 10:55 AM   #10
blackfang
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Quote:
Originally Posted by IEWRX View Post
Brakes (pads and rotors) are wear items and only covered for a MAX of 12,000 miles. At the OP's milage they would not be covered.
Like we have posted. It is 3/36k not 12k. Check your warranty booklet for details.
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Old 02-23-2008, 05:42 PM   #11
RexyGirl
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Quote:
Originally Posted by IEWRX View Post
Brakes (pads and rotors) are wear items and only covered for a MAX of 12,000 miles. At the OP's milage they would not be covered.

Quote:
Like we have posted. It is 3/36k not 12k. Check your warranty booklet for details
Here, let me help you with that:

Off of subaru.com;

Quote:
New Car Limited Warranty
BASIC COVERAGE is 3 years or 36,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the entire car.

Seat Belt Lifetime Limited Warranty
SEAT BELT COVERAGE lasts for the useful life of the vehicle and includes seat belts and related components which fail to function properly during normal use. This warranty does not apply to cosmetic appearance, such as color fading, when the seat belts function properly. Coverage also excludes any electrical related components or body anchor points.

Wear Item Limited Warranty
Wear item coverage is 3 year or 36,000 miles, whichever comes first. Items covered are brake pad/shoe linings, clutch linings, and wiper blades.

Powertrain Limited Warranty
POWERTRAIN COVERAGE for all models is 5 years or 60,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the major powertrain components listed below.

Powertrain Coverage Components
Engine
Engine block and all internal parts
Cylinder heads and valve trains
Oil pump, oil pan
Timing belts or gears and cover
Water pump
Flywheel
Intake and exhaust manifolds
Oil seals and gaskets

Transaxle and Differential
Transaxle case and internal parts
Torque converter
Electronic transmission control unit
Seals and gaskets
Axle shafts & constant velocity joints [except boots]*
Propeller shaft
Wheel bearings
*Axle shaft and/or CVJ damage due to broken, torn, split or damaged boots, allowing the intrusion of road abrasive material, is not coverable under warranty.
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Old 02-23-2008, 06:05 PM   #12
blackfang
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Thank you Kelly
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Old 02-25-2008, 12:59 AM   #13
IEWRX
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Quote:
Originally Posted by rexygirl View Post
Here, let me help you with that:

Off of subaru.com;
Quote:
New Car Limited Warranty
BASIC COVERAGE is 3 years or 36,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the entire car.

Seat Belt Lifetime Limited Warranty
SEAT BELT COVERAGE lasts for the useful life of the vehicle and includes seat belts and related components which fail to function properly during normal use. This warranty does not apply to cosmetic appearance, such as color fading, when the seat belts function properly. Coverage also excludes any electrical related components or body anchor points.

Wear Item Limited Warranty
Wear item coverage is 3 year or 36,000 miles, whichever comes first. Items covered are brake pad/shoe linings, clutch linings, and wiper blades.

Powertrain Limited Warranty
POWERTRAIN COVERAGE for all models is 5 years or 60,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the major powertrain components listed below.

Powertrain Coverage Components
Engine
Engine block and all internal parts
Cylinder heads and valve trains
Oil pump, oil pan
Timing belts or gears and cover
Water pump
Flywheel
Intake and exhaust manifolds
Oil seals and gaskets

Transaxle and Differential
Transaxle case and internal parts
Torque converter
Electronic transmission control unit
Seals and gaskets
Axle shafts & constant velocity joints [except boots]*
Propeller shaft
Wheel bearings
*Axle shaft and/or CVJ damage due to broken, torn, split or damaged boots, allowing the intrusion of road abrasive material, is not coverable under warranty.
Well... I stand corrected... That is a very good bumper to bumper to cover those wear items....
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Old 02-29-2008, 06:26 PM   #14
dcdame
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Default Thanks!

Just to follow up (altho' I may have posted this elsewhere . . .) -- I called SOA - they're refunding me the cost of the pads, plus 1/2 the cost of labor (the work on the rotors was included in the labor, not itemized). All in all, I'm getting @ $191 back (of a $312 charge), so I'm pleased. Thank you for all the advice!
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Old 03-01-2008, 08:03 PM   #15
RexyGirl
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with mods :)

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Now you need to go back to the dealer and get the rest back. You shouldn't have paid anything, especially when you have the backing of SOA.

That is also quite expensive for brake pads. We charge $120.00 labor and the pads run $89-99.
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