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Old 06-11-2008, 09:17 PM   #1
bigSTIck
Scooby Newbie
 
Member#: 67395
Join Date: Aug 2004
Default 2.5 Turbo Engine Failure

According to my dealer, I am the 3rd confirmed owner who needs a replacement engine in the USA. The "Stop Sale" in April did not stop my 2009 Forester XT from failing. My car was a dealer trade which made clear communication even more important. With just over 1,000 miles and about 4 weeks of ownership, my engine developed a slight knock which led to total connecting rod bearing failure for cylinder number 4 in no time at all. The bearing disentegrated at the con-rod & crank connection.

My dealer filled out the necessary paper work this Monday morning and sent it to HQ in Jersey. By Tuesday mid-morning, HQ had determined, with the help of my dealers warranty rep, that a new long-block was what I needed. SOA is replacing every engine component except for the Turbo.

My engine should be here this Friday. My car should be up and running by mid next week. I have to say.....total engine failure and having my car back in under 2 weeks is great dealer service! Now.....I got to work on them for some "compensatory" parts for my "troubles"!!!!!!!
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Old 06-12-2008, 02:29 AM   #2
armand1
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Member#: 10309
Join Date: Sep 2001
Chapter/Region: NWIC
Location: Seattle, WA
Vehicle:
'02 OBS 2-tone!
'95 Montego Miata

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Nice to hear about the fast decision-making at HQ!
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Old 06-12-2008, 09:36 AM   #3
Hondaslayer
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Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Quote:
Originally Posted by bigSTIck View Post
According to my dealer, I am the 3rd confirmed owner who needs a replacement engine in the USA. The "Stop Sale" in April did not stop my 2009 Forester XT from failing. My car was a dealer trade which made clear communication even more important. With just over 1,000 miles and about 4 weeks of ownership, my engine developed a slight knock which led to total connecting rod bearing failure for cylinder number 4 in no time at all. The bearing disentegrated at the con-rod & crank connection.

My dealer filled out the necessary paper work this Monday morning and sent it to HQ in Jersey. By Tuesday mid-morning, HQ had determined, with the help of my dealers warranty rep, that a new long-block was what I needed. SOA is replacing every engine component except for the Turbo.

My engine should be here this Friday. My car should be up and running by mid next week. I have to say.....total engine failure and having my car back in under 2 weeks is great dealer service! Now.....I got to work on them for some "compensatory" parts for my "troubles"!!!!!!!
Indeed you are, that means the one we had here was either #1 or #2

As for the compensatory parts, see SOA not the dealership, the dealer is just the middleman in the case.

FWIW SOA is taking the situation very seriously.
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Old 06-12-2008, 10:18 AM   #4
rkramer
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Member#: 118209
Join Date: Jun 2006
Chapter/Region: MWSOC
Location: North Dakota
Vehicle:
2015 WRX Limitec

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Quote:
Originally Posted by hondaslayer View Post
Indeed you are, that means the one we had here was either #1 or #2

As for the compensatory parts, see SOA not the dealership, the dealer is just the middleman in the case.

FWIW SOA is taking the situation very seriously.

The dealership probably lost money in the deal, as the warranty rate is going to be less than the shop rate.
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Old 06-12-2008, 10:39 AM   #5
Hondaslayer
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Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

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Quote:
Originally Posted by rkramer View Post
The dealership probably lost money in the deal, as the warranty rate is going to be less than the shop rate.
Actually, warranty rate was not too bad, certainly within the realm of reason.
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Old 06-13-2008, 05:34 PM   #6
bigSTIck
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Member#: 67395
Join Date: Aug 2004
Default update

My engine, complete with fan belts and all of the little items, arrived around noon today. The engine swap has begun and I should have my ride back by Monday afternoon. Here is to keeping my figers................................

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