2.5 Turbo Engine Failure

bigSTIck · 06-11-2008, 08:17 PM

According to my dealer, I am the 3rd confirmed owner who needs a replacement engine in the USA. The "Stop Sale" in April did not stop my 2009 Forester XT from failing. My car was a dealer trade which made clear communication even more important. With just over 1,000 miles and about 4 weeks of ownership, my engine developed a slight knock which led to total connecting rod bearing failure for cylinder number 4 in no time at all. The bearing disentegrated at the con-rod & crank connection.

My dealer filled out the necessary paper work this Monday morning and sent it to HQ in Jersey. By Tuesday mid-morning, HQ had determined, with the help of my dealers warranty rep, that a new long-block was what I needed. SOA is replacing every engine component except for the Turbo.

My engine should be here this Friday. My car should be up and running by mid next week. I have to say.....total engine failure and having my car back in under 2 weeks is great dealer service! Now.....I got to work on them for some "compensatory" parts for my "troubles"!!!!!!!

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armand1 · 06-12-2008, 01:29 AM

Nice to hear about the fast decision-making at HQ!

Hondaslayer · 06-12-2008, 08:36 AM

Quote:

Originally Posted by bigSTIck

According to my dealer, I am the 3rd confirmed owner who needs a replacement engine in the USA. The "Stop Sale" in April did not stop my 2009 Forester XT from failing. My car was a dealer trade which made clear communication even more important. With just over 1,000 miles and about 4 weeks of ownership, my engine developed a slight knock which led to total connecting rod bearing failure for cylinder number 4 in no time at all. The bearing disentegrated at the con-rod & crank connection.

My dealer filled out the necessary paper work this Monday morning and sent it to HQ in Jersey. By Tuesday mid-morning, HQ had determined, with the help of my dealers warranty rep, that a new long-block was what I needed. SOA is replacing every engine component except for the Turbo.

My engine should be here this Friday. My car should be up and running by mid next week. I have to say.....total engine failure and having my car back in under 2 weeks is great dealer service! Now.....I got to work on them for some "compensatory" parts for my "troubles"!!!!!!!

Indeed you are, that means the one we had here was either #1 or #2

As for the compensatory parts, see SOA not the dealership, the dealer is just the middleman in the case.

FWIW SOA is taking the situation very seriously.

rkramer · 06-12-2008, 09:18 AM

Quote:

Originally Posted by hondaslayer

Indeed you are, that means the one we had here was either #1 or #2

As for the compensatory parts, see SOA not the dealership, the dealer is just the middleman in the case.

FWIW SOA is taking the situation very seriously.

The dealership probably lost money in the deal, as the warranty rate is going to be less than the shop rate.

Hondaslayer · 06-12-2008, 09:39 AM

Quote:

Originally Posted by rkramer

The dealership probably lost money in the deal, as the warranty rate is going to be less than the shop rate.

Actually, warranty rate was not too bad, certainly within the realm of reason.

bigSTIck · 06-13-2008, 04:34 PM

My engine, complete with fan belts and all of the little items, arrived around noon today. The engine swap has begun and I should have my ride back by Monday afternoon. Here is to keeping my figers................................

X

06-13-2008, 04:34 PM	#6
bigSTIck Scooby Newbie Member#: 67395 Join Date: Aug 2004	update My engine, complete with fan belts and all of the little items, arrived around noon today. The engine swap has begun and I should have my ride back by Monday afternoon. Here is to keeping my figers................................ X

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06-11-2008, 08:17 PM	#1
bigSTIck Scooby Newbie Member#: 67395 Join Date: Aug 2004	2.5 Turbo Engine Failure According to my dealer, I am the 3rd confirmed owner who needs a replacement engine in the USA. The "Stop Sale" in April did not stop my 2009 Forester XT from failing. My car was a dealer trade which made clear communication even more important. With just over 1,000 miles and about 4 weeks of ownership, my engine developed a slight knock which led to total connecting rod bearing failure for cylinder number 4 in no time at all. The bearing disentegrated at the con-rod & crank connection. My dealer filled out the necessary paper work this Monday morning and sent it to HQ in Jersey. By Tuesday mid-morning, HQ had determined, with the help of my dealers warranty rep, that a new long-block was what I needed. SOA is replacing every engine component except for the Turbo. My engine should be here this Friday. My car should be up and running by mid next week. I have to say.....total engine failure and having my car back in under 2 weeks is great dealer service! Now.....I got to work on them for some "compensatory" parts for my "troubles"!!!!!!! * Registered users of the site do not see these ads.

06-12-2008, 01:29 AM	#2
armand1 Scooby Guru Member#: 10309 Join Date: Sep 2001 Chapter/Region: NWIC Location: Seattle, WA Vehicle: '02 OBS 2-tone! '95 Montego Miata	Nice to hear about the fast decision-making at HQ!